Global Customer Engagement Solutions Market 2022-2026

The publisher has been monitoring the customer engagement solutions market and it is poised to grow by $ 7.69 bn during 2022-2026, progressing at a CAGR of 8.42% during the forecast period. This report on the customer engagement solutions market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by increasing adoption of the e-commerce business model, increasing customer services, and integration of Artificial Intelligence (AI) with customer engagement solutions.

The customer engagement solutions market analysis includes the component segment and geographic landscape.

The publisher's customer engagement solutions market is segmented as below:

By Component

Solutions
Services

By Geographical Landscape

North America
Europe
APAC
Middle East and Africa
South America

This study identifies the growing demand for social interaction as one of the prime reasons driving the customer engagement solutions market growth during the next few years. Also, integration of analytics into customer engagement solutions and increasing smartphone and internet usage will lead to sizable demand in the market.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters.

This report on customer engagement solutions market covers the following areas:

Customer engagement solutions market sizing
Customer engagement solutions market forecast
Customer engagement solutions market industry analysis

The publisher's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading customer engagement solutions market vendors that include Avaya Holdings Corp., Calabrio Inc., Crmnext, Enghouse Systems Ltd., Freshworks Inc., Genesys Telecommunications Laboratories Inc., IFS World Operations AB, International Business Machines Corp., Microsoft Corp., NICE Ltd., Nuance Communications Inc., Open Text Corp., Oracle Corp., Pegasystems Inc., Pitney Bowes Inc., Salesforce.com Inc., SAP SE, ServiceNow Inc., Verint Systems Inc., and eGain Corp. Also, the customer engagement solutions market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The publisher's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

1 Executive Summary

1.1 Market overview
Exhibit 01: Executive Summary - Chart on Market Overview
Exhibit 02: Executive Summary - Data Table on Market Overview
Exhibit 03: Executive Summary - Chart on Global Market Characteristics
Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
Exhibit 05: Executive Summary - Chart on Market Segmentation by Component
Exhibit 06: Executive Summary - Chart on Incremental Growth
Exhibit 07: Executive Summary - Data Table on Incremental Growth
Exhibit 08: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

2.1 Market ecosystem
Exhibit 09: Parent market
Exhibit 10: Market Characteristics

3 Market Sizing

3.1 Market definition
Exhibit 11: Offerings of vendors included in the market definition
3.2 Market segment analysis
Exhibit 12: Market segments
3.3 Market size 2021
3.4 Market outlook: Forecast for 2021-2026
Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ billion)
Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ billion)
Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)

4 Five Forces Analysis

4.1 Five forces summary
Exhibit 17: Five forces analysis - Comparison between 2021 and 2026
4.2 Bargaining power of buyers
Exhibit 18: Bargaining power of buyers - Impact of key factors in 2021 and 2026
4.3 Bargaining power of suppliers
Exhibit 19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026
4.4 Threat of new entrants
Exhibit 20: Threat of new entrants - Impact of key factors in 2021 and 2026
4.5 Threat of substitutes
Exhibit 21: Threat of substitutes - Impact of key factors in 2021 and 2026
4.6 Threat of rivalry
Exhibit 22: Threat of rivalry - Impact of key factors in 2021 and 2026
4.7 Market condition
Exhibit 23: Chart on Market condition - Five forces 2021 and 2026

5 Market Segmentation by Component

5.1 Market segments
Exhibit 24: Chart on Component - Market share 2021-2026 (%)
Exhibit 25: Data Table on Component - Market share 2021-2026 (%)
5.2 Comparison by Component
Exhibit 26: Chart on Comparison by Component
Exhibit 27: Data Table on Comparison by Component
5.3 Solutions - Market size and forecast 2021-2026
Exhibit 28: Chart on Solutions - Market size and forecast 2021-2026 ($ billion)
Exhibit 29: Data Table on Solutions - Market size and forecast 2021-2026 ($ billion)
Exhibit 30: Chart on Solutions - Year-over-year growth 2021-2026 (%)
Exhibit 31: Data Table on Solutions - Year-over-year growth 2021-2026 (%)
5.4 Services - Market size and forecast 2021-2026
Exhibit 32: Chart on Services - Market size and forecast 2021-2026 ($ billion)
Exhibit 33: Data Table on Services - Market size and forecast 2021-2026 ($ billion)
Exhibit 34: Chart on Services - Year-over-year growth 2021-2026 (%)
Exhibit 35: Data Table on Services - Year-over-year growth 2021-2026 (%)
5.5 Market opportunity by Component
Exhibit 36: Market opportunity by Component ($ billion)

6 Customer Landscape

6.1 Customer landscape overview
Exhibit 37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

7 Geographic Landscape

7.1 Geographic segmentation
Exhibit 38: Chart on Market share By Geographical Landscape 2021-2026 (%)
Exhibit 39: Data Table on Market share By Geographical Landscape 2021-2026 (%)
7.2 Geographic comparison
Exhibit 40: Chart on Geographic comparison
Exhibit 41: Data Table on Geographic comparison
7.3 North America - Market size and forecast 2021-2026
Exhibit 42: Chart on North America - Market size and forecast 2021-2026 ($ billion)
Exhibit 43: Data Table on North America - Market size and forecast 2021-2026 ($ billion)
Exhibit 44: Chart on North America - Year-over-year growth 2021-2026 (%)
Exhibit 45: Data Table on North America - Year-over-year growth 2021-2026 (%)
7.4 Europe - Market size and forecast 2021-2026
Exhibit 46: Chart on Europe - Market size and forecast 2021-2026 ($ billion)
Exhibit 47: Data Table on Europe - Market size and forecast 2021-2026 ($ billion)
Exhibit 48: Chart on Europe - Year-over-year growth 2021-2026 (%)
Exhibit 49: Data Table on Europe - Year-over-year growth 2021-2026 (%)
7.5 APAC - Market size and forecast 2021-2026
Exhibit 50: Chart on APAC - Market size and forecast 2021-2026 ($ billion)
Exhibit 51: Data Table on APAC - Market size and forecast 2021-2026 ($ billion)
Exhibit 52: Chart on APAC - Year-over-year growth 2021-2026 (%)
Exhibit 53: Data Table on APAC - Year-over-year growth 2021-2026 (%)
7.6 Middle East and Africa - Market size and forecast 2021-2026
Exhibit 54: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
Exhibit 55: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
Exhibit 56: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
Exhibit 57: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
7.7 South America - Market size and forecast 2021-2026
Exhibit 58: Chart on South America - Market size and forecast 2021-2026 ($ billion)
Exhibit 59: Data Table on South America - Market size and forecast 2021-2026 ($ billion)
Exhibit 60: Chart on South America - Year-over-year growth 2021-2026 (%)
Exhibit 61: Data Table on South America - Year-over-year growth 2021-2026 (%)
7.8 US - Market size and forecast 2021-2026
Exhibit 62: Chart on US - Market size and forecast 2021-2026 ($ billion)
Exhibit 63: Data Table on US - Market size and forecast 2021-2026 ($ billion)
Exhibit 64: Chart on US - Year-over-year growth 2021-2026 (%)
Exhibit 65: Data Table on US - Year-over-year growth 2021-2026 (%)
7.9 UK - Market size and forecast 2021-2026
Exhibit 66: Chart on UK - Market size and forecast 2021-2026 ($ billion)
Exhibit 67: Data Table on UK - Market size and forecast 2021-2026 ($ billion)
Exhibit 68: Chart on UK - Year-over-year growth 2021-2026 (%)
Exhibit 69: Data Table on UK - Year-over-year growth 2021-2026 (%)
7.10 China - Market size and forecast 2021-2026
Exhibit 70: Chart on China - Market size and forecast 2021-2026 ($ billion)
Exhibit 71: Data Table on China - Market size and forecast 2021-2026 ($ billion)
Exhibit 72: Chart on China - Year-over-year growth 2021-2026 (%)
Exhibit 73: Data Table on China - Year-over-year growth 2021-2026 (%)
7.11 Japan - Market size and forecast 2021-2026
Exhibit 74: Chart on Japan - Market size and forecast 2021-2026 ($ billion)
Exhibit 75: Data Table on Japan - Market size and forecast 2021-2026 ($ billion)
Exhibit 76: Chart on Japan - Year-over-year growth 2021-2026 (%)
Exhibit 77: Data Table on Japan - Year-over-year growth 2021-2026 (%)
7.12 France - Market size and forecast 2021-2026
Exhibit 78: Chart on France - Market size and forecast 2021-2026 ($ billion)
Exhibit 79: Data Table on France - Market size and forecast 2021-2026 ($ billion)
Exhibit 80: Chart on France - Year-over-year growth 2021-2026 (%)
Exhibit 81: Data Table on France - Year-over-year growth 2021-2026 (%)
7.13 Market opportunity By Geographical Landscape
Exhibit 82: Market opportunity By Geographical Landscape ($ billion)

8 Drivers, Challenges, and Trends

8.1 Market drivers
8.2 Market challenges
8.3 Impact of drivers and challenges
Exhibit 83: Impact of drivers and challenges in 2021 and 2026
8.4 Market trends

9 Vendor Landscape

9.1 Overview
9.2 Vendor landscape
Exhibit 84: Overview on Criticality of inputs and Factors of differentiation
9.3 Landscape disruption
Exhibit 85: Overview on factors of disruption
9.4 Industry risks
Exhibit 86: Impact of key risks on business

10 Vendor Analysis

10.1 Vendors covered
Exhibit 87: Vendors covered
10.2 Market positioning of vendors
Exhibit 88: Matrix on vendor position and classification
10.3 Avaya Holdings Corp.
Exhibit 89: Avaya Holdings Corp. - Overview
Exhibit 90: Avaya Holdings Corp. - Business segments
Exhibit 91: Avaya Holdings Corp. - Key offerings
Exhibit 92: Avaya Holdings Corp. - Segment focus
10.4 Calabrio Inc.
Exhibit 93: Calabrio Inc. - Overview
Exhibit 94: Calabrio Inc. - Product / Service
Exhibit 95: Calabrio Inc. - Key offerings
10.5 International Business Machines Corp.
Exhibit 96: International Business Machines Corp. - Overview
Exhibit 97: International Business Machines Corp. - Business segments
Exhibit 98: International Business Machines Corp. - Key offerings
Exhibit 99: International Business Machines Corp. - Segment focus
10.6 Microsoft Corp.
Exhibit 100: Microsoft Corp. - Overview
Exhibit 101: Microsoft Corp. - Business segments
Exhibit 102: Microsoft Corp. - Key news
Exhibit 103: Microsoft Corp. - Key offerings
Exhibit 104: Microsoft Corp. - Segment focus
10.7 NICE Ltd.
Exhibit 105: NICE Ltd. - Overview
Exhibit 106: NICE Ltd. - Business segments
Exhibit 107: NICE Ltd. - Key news
Exhibit 108: NICE Ltd. - Key offerings
Exhibit 109: NICE Ltd. - Segment focus
10.8 Open Text Corp.
Exhibit 110: Open Text Corp. - Overview
Exhibit 111: Open Text Corp. - Product / Service
Exhibit 112: Open Text Corp. - Key news
Exhibit 113: Open Text Corp. - Key offerings
10.9 Oracle Corp.
Exhibit 114: Oracle Corp. - Overview
Exhibit 115: Oracle Corp. - Business segments
Exhibit 116: Oracle Corp. - Key news
Exhibit 117: Oracle Corp. - Key offerings
Exhibit 118: Oracle Corp. - Segment focus
10.10 SAP SE
Exhibit 119: SAP SE - Overview
Exhibit 120: SAP SE - Business segments
Exhibit 121: SAP SE - Key news
Exhibit 122: SAP SE - Key offerings
Exhibit 123: SAP SE - Segment focus
10.11 ServiceNow Inc.
Exhibit 124: ServiceNow Inc. - Overview
Exhibit 125: ServiceNow Inc. - Business segments
Exhibit 126: ServiceNow Inc. - Key news
Exhibit 127: ServiceNow Inc. - Key offerings
Exhibit 128: ServiceNow Inc. - Segment focus
10.12 Verint Systems Inc.
Exhibit 129: Verint Systems Inc. - Overview
Exhibit 130: Verint Systems Inc. - Business segments
Exhibit 131: Verint Systems Inc. - Key offerings
Exhibit 132: Verint Systems Inc. - Segment focus

11 Appendix

11.1 Scope of the report
11.2 Inclusions and exclusions checklist
Exhibit 133: Inclusions checklist
Exhibit 134: Exclusions checklist
11.3 Currency conversion rates for US$
Exhibit 135: Currency conversion rates for US$
11.4 Research methodology
Exhibit 136: Research methodology
Exhibit 137: Validation techniques employed for market sizing
Exhibit 138: Information sources
11.5 List of abbreviations
Exhibit 139: List of abbreviations

List of Exhibits

Exhibits 1: Executive Summary - Chart on Market Overview List of Exhibits
Exhibits 2: Executive Summary - Data Table on Market Overview List of Exhibits
Exhibits 3: Executive Summary - Chart on Global Market Characteristics List of Exhibits
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape List of Exhibits
Exhibits 5: Executive Summary - Chart on Market Segmentation by Component List of Exhibits
Exhibits 6: Executive Summary - Chart on Incremental Growth List of Exhibits
Exhibits 7: Executive Summary - Data Table on Incremental Growth List of Exhibits
Exhibits 8: Executive Summary - Chart on Vendor Market Positioning List of Exhibits
Exhibits 9: Parent market List of Exhibits
Exhibits 10: Market Characteristics List of Exhibits
Exhibits 11: Offerings of vendors included in the market definition List of Exhibits
Exhibits 12: Market segments List of Exhibits
Exhibits 13: Chart on Global - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 14: Data Table on Global - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 15: Chart on Global Market: Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 17: Five forces analysis - Comparison between 2021 and 2026 List of Exhibits
Exhibits 18: Bargaining power of buyers - Impact of key factors in 2021 and 2026 List of Exhibits
Exhibits 19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026 List of Exhibits
Exhibits 20: Threat of new entrants - Impact of key factors in 2021 and 2026 List of Exhibits
Exhibits 21: Threat of substitutes - Impact of key factors in 2021 and 2026 List of Exhibits
Exhibits 22: Threat of rivalry - Impact of key factors in 2021 and 2026 List of Exhibits
Exhibits 23: Chart on Market condition - Five forces 2021 and 2026 List of Exhibits
Exhibits 24: Chart on Component - Market share 2021-2026 (%) List of Exhibits
Exhibits 25: Data Table on Component - Market share 2021-2026 (%) List of Exhibits
Exhibits 26: Chart on Comparison by Component List of Exhibits
Exhibits 27: Data Table on Comparison by Component List of Exhibits
Exhibits 28: Chart on Solutions - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 29: Data Table on Solutions - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 30: Chart on Solutions - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 31: Data Table on Solutions - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 32: Chart on Services - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 33: Data Table on Services - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 34: Chart on Services - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 35: Data Table on Services - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 36: Market opportunity by Component ($ billion) List of Exhibits
Exhibits 37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria List of Exhibits
Exhibits 38: Chart on Market share By Geographical Landscape 2021-2026 (%) List of Exhibits
Exhibits 39: Data Table on Market share By Geographical Landscape 2021-2026 (%) List of Exhibits
Exhibits 40: Chart on Geographic comparison List of Exhibits
Exhibits 41: Data Table on Geographic comparison List of Exhibits
Exhibits 42: Chart on North America - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 43: Data Table on North America - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 44: Chart on North America - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 45: Data Table on North America - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 46: Chart on Europe - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 47: Data Table on Europe - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 48: Chart on Europe - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 49: Data Table on Europe - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 50: Chart on APAC - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 51: Data Table on APAC - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 52: Chart on APAC - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 53: Data Table on APAC - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 54: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 55: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 56: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 57: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 58: Chart on South America - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 59: Data Table on South America - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 60: Chart on South America - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 61: Data Table on South America - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 62: Chart on US - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 63: Data Table on US - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 64: Chart on US - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 65: Data Table on US - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 66: Chart on UK - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 67: Data Table on UK - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 68: Chart on UK - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 69: Data Table on UK - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 70: Chart on China - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 71: Data Table on China - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 72: Chart on China - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 73: Data Table on China - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 74: Chart on Japan - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 75: Data Table on Japan - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 76: Chart on Japan - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 77: Data Table on Japan - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 78: Chart on France - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 79: Data Table on France - Market size and forecast 2021-2026 ($ billion) List of Exhibits
Exhibits 80: Chart on France - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 81: Data Table on France - Year-over-year growth 2021-2026 (%) List of Exhibits
Exhibits 82: Market opportunity By Geographical Landscape ($ billion) List of Exhibits
Exhibits 83: Impact of drivers and challenges in 2021 and 2026 List of Exhibits
Exhibits 84: Overview on Criticality of inputs and Factors of differentiation List of Exhibits
Exhibits 85: Overview on factors of disruption List of Exhibits
Exhibits 86: Impact of key risks on business List of Exhibits
Exhibits 87: Vendors covered List of Exhibits
Exhibits 88: Matrix on vendor position and classification List of Exhibits
Exhibits 89: Avaya Holdings Corp. - Overview List of Exhibits
Exhibits 90: Avaya Holdings Corp. - Business segments List of Exhibits
Exhibits 91: Avaya Holdings Corp. - Key offerings List of Exhibits
Exhibits 92: Avaya Holdings Corp. - Segment focus List of Exhibits
Exhibits 93: Calabrio Inc. - Overview List of Exhibits
Exhibits 94: Calabrio Inc. - Product / Service List of Exhibits
Exhibits 95: Calabrio Inc. - Key offerings List of Exhibits
Exhibits 96: International Business Machines Corp. - Overview List of Exhibits
Exhibits 97: International Business Machines Corp. - Business segments List of Exhibits
Exhibits 98: International Business Machines Corp. - Key offerings List of Exhibits
Exhibits 99: International Business Machines Corp. - Segment focus List of Exhibits
Exhibits 100: Microsoft Corp. - Overview List of Exhibits
Exhibits 101: Microsoft Corp. - Business segments List of Exhibits
Exhibits 102: Microsoft Corp. - Key news List of Exhibits
Exhibits 103: Microsoft Corp. - Key offerings List of Exhibits
Exhibits 104: Microsoft Corp. - Segment focus List of Exhibits
Exhibits 105: NICE Ltd. - Overview List of Exhibits
Exhibits 106: NICE Ltd. - Business segments List of Exhibits
Exhibits 107: NICE Ltd. - Key news List of Exhibits
Exhibits 108: NICE Ltd. - Key offerings List of Exhibits
Exhibits 109: NICE Ltd. - Segment focus List of Exhibits
Exhibits 110: Open Text Corp. - Overview List of Exhibits
Exhibits 111: Open Text Corp. - Product / Service List of Exhibits
Exhibits 112: Open Text Corp. - Key news List of Exhibits
Exhibits 113: Open Text Corp. - Key offerings List of Exhibits
Exhibits 114: Oracle Corp. - Overview List of Exhibits
Exhibits 115: Oracle Corp. - Business segments List of Exhibits
Exhibits 116: Oracle Corp. - Key news List of Exhibits
Exhibits 117: Oracle Corp. - Key offerings List of Exhibits
Exhibits 118: Oracle Corp. - Segment focus List of Exhibits
Exhibits 119: SAP SE - Overview List of Exhibits
Exhibits 120: SAP SE - Business segments List of Exhibits
Exhibits 121: SAP SE - Key news List of Exhibits
Exhibits 122: SAP SE - Key offerings List of Exhibits
Exhibits 123: SAP SE - Segment focus List of Exhibits
Exhibits 124: ServiceNow Inc. - Overview List of Exhibits
Exhibits 125: ServiceNow Inc. - Business segments List of Exhibits
Exhibits 126: ServiceNow Inc. - Key news List of Exhibits
Exhibits 127: ServiceNow Inc. - Key offerings List of Exhibits
Exhibits 128: ServiceNow Inc. - Segment focus List of Exhibits
Exhibits 129: Verint Systems Inc. - Overview List of Exhibits
Exhibits 130: Verint Systems Inc. - Business segments List of Exhibits
Exhibits 131: Verint Systems Inc. - Key offerings List of Exhibits
Exhibits 132: Verint Systems Inc. - Segment focus List of Exhibits
Exhibits 133: Inclusions checklist List of Exhibits
Exhibits 134: Exclusions checklist List of Exhibits
Exhibits 135: Currency conversion rates for US$ List of Exhibits
Exhibits 136: Research methodology List of Exhibits
Exhibits 137: Validation techniques employed for market sizing List of Exhibits
Exhibits 138: Information sources List of Exhibits
Exhibits 139: List of abbreviations