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Digital Health Maturity: Quality, Interoperability, and Innovation

  • Book

  • September 2025
  • Elsevier Science and Technology
  • ID: 5576620
Digital Health Maturity, Innovation, and Quality Improvement provides a roadmap to move from endless pilots and ad hoc system purchases to a systematic, stepwise and integrated approach to increasing digital health capacity. Specific guidelines, tools and use cases are discussed to show how the digital health maturity model (DHMM) can be put into actual practice. Topics cover foundations of DHMM and how to put them into practice, organizational considerations for implementation, and best practices, tools and pitfalls to avoid. In addition, the book discusses the future of DHMM and the impact of a global adherence to digital health.This is a valuable resource for researchers, students, policymakers, governments and anyone who is interested in learning more about digital health and its worldwide benefits.

Table of Contents

Prologue

Author: Teng Liaw

Section 1: DIGITAL HEALTH MATURITY

Chapter 1. The Digital Health Maturity Metamodel

APPENDIX: The Digital Health Profile (DHP) & Maturity Assessment Toolkit (DHPMAT)

Author: Teng Liaw

Section 2: DIGITAL HEALTH MATURITY IN STAGES

Chapter 2. Getting Control Assessing and adapting at early Digital Health Maturity Stages:

Contributors: Katri Konti, Rumanusina Maua, Vicki Bennett, Walter Hurrell, Teng Liaw

Chapter 3. Digital Health Maturity Stage 3: Standardised and interoperable

Contributors: Michael Kahn, Jitendra Jonnagaddala, Teng Liaw

Chapter 4. Digital Health Maturity Stage 4: Optimising the platform and services

Contributors: Zoie Wong, Teng Liaw

Chapter 5. Digital Health Maturity Stage 5: Innovating with the platform and services

Contributors: Zoie Wong, Teng Liaw

Section 3: PUTTING DHM FOUNDATIONS INTO THE ORGANISATION

Chapter 6. Methodologies for quality improvement, measurement, monitoring and evaluation

Contributors: Teng Liaw

Chapter 7. Managing health systems to improve Digital Health Maturity

Contributors: Craig Kuziemsky, Rui Zhou, Teng Liaw

Chapter 8. Governance, trust, and reciprocity

Contributors: Teng Liaw, Myron Godinho

Chapter 9. Digital Health Diplomacy, cooperation & harmonisation for global Digital Health Maturity

Contributors: Myron Godinho, Teng Liaw

Section 4: ESSENTIAL DIGITAL TOOLS

Chapter 10. Mature Digital Public Goods

Contributors: Jitendra Jonnagaddala, Teng Liaw

Chapter 11. Addressing challenges with implementing essential digital tools

Contributors: Jitendra Jonnagaddala, Teng Liaw

Epilogue

Author: Teng Liaw

Authors

Siaw-Teng Liaw Director, WHO Collaborating Centre on eHealth (AUS-135), UNSW, Australia. Emeritus Professor Liaw MBBS, FRACGP, PhD, GAICD is a clinician scientist and informatician who uses mixed methodologies to research digital health, focusing on electronic decision support, mHealth, data quality & interoperability and ethical, legal & social issues. He has sustained international collaborations on his digital health program in Asia-Pacific, Europe, and America. He is a Fellow, American College of Medical Informatics (2012) and Founding Fellow, Australasian College of Health Informatics (2002), Australian Institute of Digital Health (2018), and International Academy of Health Sciences Informatics (2017). He chairs/co-chairs of the IMIA Primary Care Informatics WG and is a board member of the IAHSI. As Head, WHO Collaborating Centre on eHealth (AUS-135), he assisted WHO member states, especially low- & middle-income countries (LMIC), with digital health maturity metamodel (DHM3) based approaches to implement and sustain national digital health programs to achieve universal health coverage, safe and cost-effective integrated person-centered health services and community development. He has published extensively in the health informatics, general practice & integrated primary care disciplines. Jitendra Jonnagaddala Research Fellow, Faculty of Medicine with the School of Population Health, University of New South Wales, Sydney and Secretary, Observational Health Data Sciences and Informatics, Australia. Dr Jonnagaddala is an academic in Faculty of Medicine, University of New South Wales (UNSW), Sydney, Australia. He is a medically trained doctor with an undergraduate degree in engineering, a master's in information systems, and a PhD in medicine. His research focuses on the secondary use of routinely collected electronic health records (EHRs) through the lens of digital health maturity. He has several years of experience in various medical and digital health roles in Singapore, Australia, and the United Arab Emirates. He has and continues to lead several research projects in collaboration with national and international partners such as WHO, UNICEF, and ADB. Myron Anthony Godinho University of Sydney. Dr Godinho is a Research Fellow at the Westmead Applied Research Centre, University of Sydney. He has a background in clinical medicine and 8 years of experience in health research & teaching, and is an Associate Fellow of the Australasian Institute of Digital Health (AFAIDH), and an Associate Fellow of the Higher Education Academy (AFHEA, UK Professional Standards Framework). His research focuses on Digital Health in clinical applications (cardiometabolic health), in health organisations (social enterprises), and in Global Health (Digital Health Diplomacy). Graduating in 2022 from the Scientia PhD Scholar program at the University of New South Wales, his doctoral research focused on how social enterprises can utilise digital health and citizen engagement interventions to implement the WHO Integrated People-Centered Health Services framework. This comprises an ongoing program of work on Digital Health in Social Entrepreneurship for population-level health and social impact, for which he is also an invited speaker and mentor providing technical, management, and leadership support at several social entrepreneurship programs. As a member of the World Health Organisation (WHO) Collaborating Centre for eHealth at UNSW, his work focuses on the novel area of 'Digital Health Diplomacy' for facilitating global socio-technical interoperability in digital health systems. He has also organised and conducted Model WHO conferences across several countries to encourage emerging health professionals to address persisting global health issues. Zoie Shui Yee Wilkins-Wong Dr Wilkins-Wong is an Associate Professor at St. Luke's International University in Tokyo, Japan, and an adjunct/honorary academic at UNSW Sydney, University of Sydney and University of Hong Kong. She believes smart utilization of AI and digital technologies will lead to the betterment of human health. Dr Wong has more than a decade of research experience spanning across areas of digital health policy, methods, design, and evaluation. Having published over 80+ scholarly articles, editorials, and conference proceedings, she has pioneered and assessed a range of population health-centric algorithms, frameworks, and interventions, many of which have been subsequently cited to influence policy development by the WHO, UN, and EU. She is currently the Principal Investigator of a UNICEF funded project on Technical Experts on Digital Health Interventions. Leading a team of academics and industrial partners, the UNICEF initiative aims to improve children's health through eHealth innovations.