Field Service Management Market By Component, By Deployment Model, By Enterprise Size, By Industry Vertical: Global Opportunity Analysis and Industry Forecast, 2021-2031

Table of Contents

CHAPTER 1: INTRODUCTION
1.1. Report description
1.2. Key market segments
1.3. Key benefits to the stakeholders
1.4. Research Methodology
1.4.1. Secondary research
1.4.2. Primary research
1.4.3. Analyst tools and models

CHAPTER 2: EXECUTIVE SUMMARY
2.1. Key findings of the study
2.2. CXO Perspective

CHAPTER 3: MARKET OVERVIEW
3.1. Market definition and scope
3.2. Key findings
3.2.1. Top investment pockets
3.3. Porter’s five forces analysis
3.4. Top player positioning
3.5. Market dynamics
3.5.1. Drivers
3.5.2. Restraints
3.5.3. Opportunities
3.6. COVID-19 Impact Analysis on the market

CHAPTER 4: FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT
4.1 Overview
4.1.1 Market size and forecast
4.2 Solution
4.2.1 Key market trends, growth factors and opportunities
4.2.2 Market size and forecast, by region
4.2.3 Market analysis by country
4.2.4 Solution Field Service Management Market by Solution Type
4.2.4.1 Schedule, Dispatch, and Route Optimization Market size and forecast, by region
4.2.4.2 Schedule, Dispatch, and Route Optimization Market size and forecast, by country
4.2.4.3 Customer Management Market size and forecast, by region
4.2.4.4 Customer Management Market size and forecast, by country
4.2.4.5 Work Order Management Market size and forecast, by region
4.2.4.6 Work Order Management Market size and forecast, by country
4.2.4.7 Inventory Management Market size and forecast, by region
4.2.4.8 Inventory Management Market size and forecast, by country
4.2.4.9 Service Contract Management Market size and forecast, by region
4.2.4.10 Service Contract Management Market size and forecast, by country
4.2.4.11 Reporting and Analytics Market size and forecast, by region
4.2.4.12 Reporting and Analytics Market size and forecast, by country
4.2.4.13 Others Market size and forecast, by region
4.2.4.14 Others Market size and forecast, by country
4.3 Services
4.3.1 Key market trends, growth factors and opportunities
4.3.2 Market size and forecast, by region
4.3.3 Market analysis by country
4.3.4 Services Field Service Management Market by Service Type
4.3.4.1 Implementation and Integration Market size and forecast, by region
4.3.4.2 Implementation and Integration Market size and forecast, by country
4.3.4.3 Training and Support Market size and forecast, by region
4.3.4.4 Training and Support Market size and forecast, by country
4.3.4.5 Consulting Services Market size and forecast, by region
4.3.4.6 Consulting Services Market size and forecast, by country

CHAPTER 5: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL
5.1 Overview
5.1.1 Market size and forecast
5.2 On Premise
5.2.1 Key market trends, growth factors and opportunities
5.2.2 Market size and forecast, by region
5.2.3 Market analysis by country
5.3 Cloud
5.3.1 Key market trends, growth factors and opportunities
5.3.2 Market size and forecast, by region
5.3.3 Market analysis by country

CHAPTER 6: FIELD SERVICE MANAGEMENT MARKET, BY ENTERPRISE SIZE
6.1 Overview
6.1.1 Market size and forecast
6.2 Large Enterprise
6.2.1 Key market trends, growth factors and opportunities
6.2.2 Market size and forecast, by region
6.2.3 Market analysis by country
6.3 SMEs
6.3.1 Key market trends, growth factors and opportunities
6.3.2 Market size and forecast, by region
6.3.3 Market analysis by country

CHAPTER 7: FIELD SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL
7.1 Overview
7.1.1 Market size and forecast
7.2 IT and Telecom
7.2.1 Key market trends, growth factors and opportunities
7.2.2 Market size and forecast, by region
7.2.3 Market analysis by country
7.3 Healthcare and Life Sciences
7.3.1 Key market trends, growth factors and opportunities
7.3.2 Market size and forecast, by region
7.3.3 Market analysis by country
7.4 Manufacturing
7.4.1 Key market trends, growth factors and opportunities
7.4.2 Market size and forecast, by region
7.4.3 Market analysis by country
7.5 BFSI
7.5.1 Key market trends, growth factors and opportunities
7.5.2 Market size and forecast, by region
7.5.3 Market analysis by country
7.6 Transportation and Logistics
7.6.1 Key market trends, growth factors and opportunities
7.6.2 Market size and forecast, by region
7.6.3 Market analysis by country
7.7 Energy and Utilities
7.7.1 Key market trends, growth factors and opportunities
7.7.2 Market size and forecast, by region
7.7.3 Market analysis by country
7.8 Construction
7.8.1 Key market trends, growth factors and opportunities
7.8.2 Market size and forecast, by region
7.8.3 Market analysis by country
7.9 Others
7.9.1 Key market trends, growth factors and opportunities
7.9.2 Market size and forecast, by region
7.9.3 Market analysis by country

CHAPTER 8: FIELD SERVICE MANAGEMENT MARKET, BY REGION
8.1 Overview
8.1.1 Market size and forecast
8.2 North America
8.2.1 Key trends and opportunities
8.2.2 North America Market size and forecast, by Component
8.2.2.1 North America Solution Field Service Management Market by Solution Type
8.2.2.2 North America Services Field Service Management Market by Service Type
8.2.3 North America Market size and forecast, by Deployment Model
8.2.4 North America Market size and forecast, by Enterprise Size
8.2.5 North America Market size and forecast, by Industry Vertical
8.2.6 North America Market size and forecast, by country
8.2.6.1 U. S.
8.2.6.1.1 Market size and forecast, by Component
8.2.6.1.1.1 U. S. Solution Field Service Management Market by Solution Type
8.2.6.1.1.2 U. S. Services Field Service Management Market by Service Type
8.2.6.1.2 Market size and forecast, by Deployment Model
8.2.6.1.3 Market size and forecast, by Enterprise Size
8.2.6.1.4 Market size and forecast, by Industry Vertical
8.2.6.2 Canada
8.2.6.2.1 Market size and forecast, by Component
8.2.6.2.1.1 Canada Solution Field Service Management Market by Solution Type
8.2.6.2.1.2 Canada Services Field Service Management Market by Service Type
8.2.6.2.2 Market size and forecast, by Deployment Model
8.2.6.2.3 Market size and forecast, by Enterprise Size
8.2.6.2.4 Market size and forecast, by Industry Vertical
8.3 Europe
8.3.1 Key trends and opportunities
8.3.2 Europe Market size and forecast, by Component
8.3.2.1 Europe Solution Field Service Management Market by Solution Type
8.3.2.2 Europe Services Field Service Management Market by Service Type
8.3.3 Europe Market size and forecast, by Deployment Model
8.3.4 Europe Market size and forecast, by Enterprise Size
8.3.5 Europe Market size and forecast, by Industry Vertical
8.3.6 Europe Market size and forecast, by country
8.3.6.1 UK
8.3.6.1.1 Market size and forecast, by Component
8.3.6.1.1.1 UK Solution Field Service Management Market by Solution Type
8.3.6.1.1.2 UK Services Field Service Management Market by Service Type
8.3.6.1.2 Market size and forecast, by Deployment Model
8.3.6.1.3 Market size and forecast, by Enterprise Size
8.3.6.1.4 Market size and forecast, by Industry Vertical
8.3.6.2 Germany
8.3.6.2.1 Market size and forecast, by Component
8.3.6.2.1.1 Germany Solution Field Service Management Market by Solution Type
8.3.6.2.1.2 Germany Services Field Service Management Market by Service Type
8.3.6.2.2 Market size and forecast, by Deployment Model
8.3.6.2.3 Market size and forecast, by Enterprise Size
8.3.6.2.4 Market size and forecast, by Industry Vertical
8.3.6.3 France
8.3.6.3.1 Market size and forecast, by Component
8.3.6.3.1.1 France Solution Field Service Management Market by Solution Type
8.3.6.3.1.2 France Services Field Service Management Market by Service Type
8.3.6.3.2 Market size and forecast, by Deployment Model
8.3.6.3.3 Market size and forecast, by Enterprise Size
8.3.6.3.4 Market size and forecast, by Industry Vertical
8.3.6.4 Italy
8.3.6.4.1 Market size and forecast, by Component
8.3.6.4.1.1 Italy Solution Field Service Management Market by Solution Type
8.3.6.4.1.2 Italy Services Field Service Management Market by Service Type
8.3.6.4.2 Market size and forecast, by Deployment Model
8.3.6.4.3 Market size and forecast, by Enterprise Size
8.3.6.4.4 Market size and forecast, by Industry Vertical
8.3.6.5 Spain
8.3.6.5.1 Market size and forecast, by Component
8.3.6.5.1.1 Spain Solution Field Service Management Market by Solution Type
8.3.6.5.1.2 Spain Services Field Service Management Market by Service Type
8.3.6.5.2 Market size and forecast, by Deployment Model
8.3.6.5.3 Market size and forecast, by Enterprise Size
8.3.6.5.4 Market size and forecast, by Industry Vertical
8.3.6.6 Rest of Europe
8.3.6.6.1 Market size and forecast, by Component
8.3.6.6.1.1 Rest of Europe Solution Field Service Management Market by Solution Type
8.3.6.6.1.2 Rest of Europe Services Field Service Management Market by Service Type
8.3.6.6.2 Market size and forecast, by Deployment Model
8.3.6.6.3 Market size and forecast, by Enterprise Size
8.3.6.6.4 Market size and forecast, by Industry Vertical
8.4 Asia-Pacific
8.4.1 Key trends and opportunities
8.4.2 Asia-Pacific Market size and forecast, by Component
8.4.2.1 Asia-Pacific Solution Field Service Management Market by Solution Type
8.4.2.2 Asia-Pacific Services Field Service Management Market by Service Type
8.4.3 Asia-Pacific Market size and forecast, by Deployment Model
8.4.4 Asia-Pacific Market size and forecast, by Enterprise Size
8.4.5 Asia-Pacific Market size and forecast, by Industry Vertical
8.4.6 Asia-Pacific Market size and forecast, by country
8.4.6.1 China
8.4.6.1.1 Market size and forecast, by Component
8.4.6.1.1.1 China Solution Field Service Management Market by Solution Type
8.4.6.1.1.2 China Services Field Service Management Market by Service Type
8.4.6.1.2 Market size and forecast, by Deployment Model
8.4.6.1.3 Market size and forecast, by Enterprise Size
8.4.6.1.4 Market size and forecast, by Industry Vertical
8.4.6.2 Japan
8.4.6.2.1 Market size and forecast, by Component
8.4.6.2.1.1 Japan Solution Field Service Management Market by Solution Type
8.4.6.2.1.2 Japan Services Field Service Management Market by Service Type
8.4.6.2.2 Market size and forecast, by Deployment Model
8.4.6.2.3 Market size and forecast, by Enterprise Size
8.4.6.2.4 Market size and forecast, by Industry Vertical
8.4.6.3 India
8.4.6.3.1 Market size and forecast, by Component
8.4.6.3.1.1 India Solution Field Service Management Market by Solution Type
8.4.6.3.1.2 India Services Field Service Management Market by Service Type
8.4.6.3.2 Market size and forecast, by Deployment Model
8.4.6.3.3 Market size and forecast, by Enterprise Size
8.4.6.3.4 Market size and forecast, by Industry Vertical
8.4.6.4 Australia
8.4.6.4.1 Market size and forecast, by Component
8.4.6.4.1.1 Australia Solution Field Service Management Market by Solution Type
8.4.6.4.1.2 Australia Services Field Service Management Market by Service Type
8.4.6.4.2 Market size and forecast, by Deployment Model
8.4.6.4.3 Market size and forecast, by Enterprise Size
8.4.6.4.4 Market size and forecast, by Industry Vertical
8.4.6.5 Singapore
8.4.6.5.1 Market size and forecast, by Component
8.4.6.5.1.1 Singapore Solution Field Service Management Market by Solution Type
8.4.6.5.1.2 Singapore Services Field Service Management Market by Service Type
8.4.6.5.2 Market size and forecast, by Deployment Model
8.4.6.5.3 Market size and forecast, by Enterprise Size
8.4.6.5.4 Market size and forecast, by Industry Vertical
8.4.6.6 Rest of Asia-Pacific
8.4.6.6.1 Market size and forecast, by Component
8.4.6.6.1.1 Rest of Asia-Pacific Solution Field Service Management Market by Solution Type
8.4.6.6.1.2 Rest of Asia-Pacific Services Field Service Management Market by Service Type
8.4.6.6.2 Market size and forecast, by Deployment Model
8.4.6.6.3 Market size and forecast, by Enterprise Size
8.4.6.6.4 Market size and forecast, by Industry Vertical
8.5 LAMEA
8.5.1 Key trends and opportunities
8.5.2 LAMEA Market size and forecast, by Component
8.5.2.1 LAMEA Solution Field Service Management Market by Solution Type
8.5.2.2 LAMEA Services Field Service Management Market by Service Type
8.5.3 LAMEA Market size and forecast, by Deployment Model
8.5.4 LAMEA Market size and forecast, by Enterprise Size
8.5.5 LAMEA Market size and forecast, by Industry Vertical
8.5.6 LAMEA Market size and forecast, by country
8.5.6.1 Latin America
8.5.6.1.1 Market size and forecast, by Component
8.5.6.1.1.1 Latin America Solution Field Service Management Market by Solution Type
8.5.6.1.1.2 Latin America Services Field Service Management Market by Service Type
8.5.6.1.2 Market size and forecast, by Deployment Model
8.5.6.1.3 Market size and forecast, by Enterprise Size
8.5.6.1.4 Market size and forecast, by Industry Vertical
8.5.6.2 Middle East
8.5.6.2.1 Market size and forecast, by Component
8.5.6.2.1.1 Middle East Solution Field Service Management Market by Solution Type
8.5.6.2.1.2 Middle East Services Field Service Management Market by Service Type
8.5.6.2.2 Market size and forecast, by Deployment Model
8.5.6.2.3 Market size and forecast, by Enterprise Size
8.5.6.2.4 Market size and forecast, by Industry Vertical
8.5.6.3 Africa
8.5.6.3.1 Market size and forecast, by Component
8.5.6.3.1.1 Africa Solution Field Service Management Market by Solution Type
8.5.6.3.1.2 Africa Services Field Service Management Market by Service Type
8.5.6.3.2 Market size and forecast, by Deployment Model
8.5.6.3.3 Market size and forecast, by Enterprise Size
8.5.6.3.4 Market size and forecast, by Industry Vertical

CHAPTER 9: COMPANY LANDSCAPE
9.1. Introduction
9.2. Top winning strategies
9.3. Product Mapping of Top 10 Player
9.4. Competitive Dashboard
9.5. Competitive Heatmap
9.6. Key developments

CHAPTER 10: COMPANY PROFILES
10.1 COMARCH SA
10.1.1 Company overview
10.1.2 Company snapshot
10.1.3 Operating business segments
10.1.4 Product portfolio
10.1.5 Business performance
10.1.6 Key strategic moves and developments
10.2 IFS AB
10.2.1 Company overview
10.2.2 Company snapshot
10.2.3 Operating business segments
10.2.4 Product portfolio
10.2.5 Business performance
10.2.6 Key strategic moves and developments
10.3 INFOR
10.3.1 Company overview
10.3.2 Company snapshot
10.3.3 Operating business segments
10.3.4 Product portfolio
10.3.5 Business performance
10.3.6 Key strategic moves and developments
10.4 MICROSOFT CORPORATION
10.4.1 Company overview
10.4.2 Company snapshot
10.4.3 Operating business segments
10.4.4 Product portfolio
10.4.5 Business performance
10.4.6 Key strategic moves and developments
10.5 ORACLE CORPORATION
10.5.1 Company overview
10.5.2 Company snapshot
10.5.3 Operating business segments
10.5.4 Product portfolio
10.5.5 Business performance
10.5.6 Key strategic moves and developments
10.6 OVERIT
10.6.1 Company overview
10.6.2 Company snapshot
10.6.3 Operating business segments
10.6.4 Product portfolio
10.6.5 Business performance
10.6.6 Key strategic moves and developments
10.7 PRAXEDO
10.7.1 Company overview
10.7.2 Company snapshot
10.7.3 Operating business segments
10.7.4 Product portfolio
10.7.5 Business performance
10.7.6 Key strategic moves and developments
10.8 SALESFORCE. COM, INC
10.8.1 Company overview
10.8.2 Company snapshot
10.8.3 Operating business segments
10.8.4 Product portfolio
10.8.5 Business performance
10.8.6 Key strategic moves and developments
10.9 SAP SE
10.9.1 Company overview
10.9.2 Company snapshot
10.9.3 Operating business segments
10.9.4 Product portfolio
10.9.5 Business performance
10.9.6 Key strategic moves and developments
10.10 SERVICEMAX
10.10.1 Company overview
10.10.2 Company snapshot
10.10.3 Operating business segments
10.10.4 Product portfolio
10.10.5 Business performance
10.10.6 Key strategic moves and developments

Executive Summary

According to this report, titled, 'Field Service Management Market,' the field service management market was valued at $5.2 billion in 2021, and is estimated to reach $29.9 billion by 2031, growing at a CAGR of 19.2% from 2022 to 2031.

Surge in adoption of new cutting-edge technologies in various organizations and rise in need to create new mile stone in onsite workforce management sector drive the growth of the field service management industry. In addition, increase in demand for Field service dispatch management among small & medium enterprises fuels the field service management market growth. Furthermore, increase in need of interactive, efficient and cost-effective field service scheduling service along with emerging technology such as augmented reality and virtual reality are expected to provide remunerative opportunities for the expansion of the field service management market forecast.

On the basis of deployment mode, the on-premise segment garnered the largest field service management market size in 2021, and is expected to continue this field service management market trends during the forecast period. This is attributed to numerous benefits provided by this on-premise deployment such as high level of data security and safety. However, the cloud segment is expected to witness highest growth in the upcoming years. As cloud deployment does not need any investment in IT infrastructure as all data is stored on cloud server, which increases the demand for of field service management software in small and medium scale organizations.

Region-wise, the FSM market size was dominated by North America in 2021, and is expected to retain its position during the forecast period. Increase in usage of advanced technology such as AI, machine learning, augmented and virtual reality to enhance the product offerings by market vendors encourages the growth of the market in this region. However, Asia-Pacific is expected to grow at the highest rate during the forecast period. Owing to adoption of process automation across all industry verticals to enhance customer engagement and increase effectiveness of IT infrastructure. This will drive the FSM market growth for Asia-Pacific in the future.

The outbreak of COVID-19 has affected communities globally while governments and companies are trying their best to respond faster to the challenges posed by this pandemic. However, construction and manufacture sites in various countries have shut down. On the other hand, organizations across the energy and utility industry are shifting to remote ways of working. For instance, developers, engineers and designers rely on digital collaboration tools such as field service management and inventory management software. Contractors and engineers across the globe are using augmented reality and virtual reality simulation to re-optimize schedules and re-plan projects. Furthermore, integrated digital-twin solutions are being developed to be used for end-to-end support from project concept to implementation. Surge in online services has been observed in adoption of online channels by contractors for monitoring well-being of their employees through apps, managing scarce resources accurately, ordering construction materials, and maintaining cash flow.

Moreover, the manufacturing, construction and energy and utility industry faced lack of skilled labor before the crisis. Shortage of skilled labor is expected to become even more acute with the prospect of rolling physical distancing measures as well as restrictions on cross-border movement of labor. Hence, use of digital tools such as AR/VR simulation, real-time progress tracking, advanced schedule optimization, and digital workflow management increased significantly. For similar reasons, increase in R&D spending is observed across the industry to develop new standardized building systems to automate and speed up elements of design and construction. In emerging countries such as India lots of infrastructure, road development, and railway upgradation projects have been pending due to lockdown but these projects are expected to complete in the upcoming years, which is projected to boost the market growth during the forecast period.

KEY FINDINGS OF THE STUDY

By Component, the Solution segment accounted for the largest field service management market share in 2021.

By Deployment Model, the on-premise segment accounted for the largest field service management market share in 2021.

On the basis of Enterprise Size, the large enterprise segment accounted for the largest field service management market share in 2021.

Depending on Industry Vertical, the manufacturing segment accounted for the largest field service management market share in 2021.

Region wise, North America generated highest revenue in 2021.

The key players that operate in the field service management market analysis are Oracle Corporation, Microsoft, IFS AB, Salesforce.com Inc., ServiceMax, OverIT, Comarch SA, Infor, Praxedo, and SAP SE. These players have adopted various strategies to increase their market penetration and strengthen their position in the field service management industry.

Companies Mentioned

• Comarch SA
• Ifs Ab
• Infor
• Microsoft Corporation
• Oracle Corporation
• Overit
• Praxedo
• Salesforce.Com, Inc.
• SAP SE
• Servicemax

Methodology

The analyst offers exhaustive research and analysis based on a wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics, and regional intelligence. The in-house industry experts play an instrumental role in designing analytic tools and models, tailored to the requirements of a particular industry segment. The primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks, and face-to-face interactions.

They are also in professional corporate relations with various companies that allow them greater flexibility for reaching out to industry participants and commentators for interviews and discussions.

They also refer to a broad array of industry sources for their secondary research, which typically include; however, not limited to:

• Company SEC filings, annual reports, company websites, broker & financial reports, and investor presentations for competitive scenario and shape of the industry
• Scientific and technical writings for product information and related preemptions
• Regional government and statistical databases for macro analysis
• Authentic news articles and other related releases for market evaluation
• Internal and external proprietary databases, key market indicators, and relevant press releases for market estimates and forecast

Furthermore, the accuracy of the data will be analyzed and validated by conducting additional primaries with various industry experts and KOLs. They also provide robust post-sales support to clients.