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Call Center Outsourcings Global Market Insights 2023, Analysis and Forecast to 2028, by Market Participants, Regions, Technology, Product Type

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    Report

  • 101 Pages
  • August 2023
  • Region: Global
  • Prof Research
  • ID: 5773274
Description Jump to:

Quick Summary:

Embrace your competitive edge in the dynamic realm of Call Center Outsourcings with our comprehensive market research report. This indispensable resource paints an elaborate picture of the global market size, punctuated by region-specific data from North America, South America, Asia & Pacific, Europe, and MEA, providing you with a thorough understanding of the supply and demand dynamics from 2018 to 2028. By focusing on the key countries in each region, such as the United States, China, India, and Brazil among others, the report underlines the region-specific nuances that are crucial to honing your strategic approach.

In its competitor segment, the report brings into focus global key players - from major industry forces to budding small players. Every competitor's evaluation provides an in-depth view of the company's performance, coupled with a SWOT analysis and a dissected view of their revenue, gross margin, and market share. Notwithstanding, a thorough the types segment examination - consisting of Inbound Call Services, Outbound Call Services and others – provides further industry segmentation to facilitate a more tailored market approach. Simply, our report is your passport to informed decision-making in the Call Center Outsourcings market.

This report describes the global market size of Call Center Outsourcings from 2018 to 2022 and its CAGR from 2018 to 2022, and also forecasts its market size to the end of 2028 and its CAGR from 2023 to 2028.

For the geography segment, regional supply, demand, major players, price is presented from 2018 to 2028.

This report covers the following regions:

  • North America
  • South America
  • Asia & Pacific
  • Europe
  • MEA
The key countries for each region are also included such as the United States, China, Japan, India, Korea, ASEAN, Germany, France, UK, Italy, Spain, CIS, and Brazil etc.

For the competitor segment, the report includes global key players of Call Center Outsourcings as well as some small players.

The information for each competitor includes:

  • Company Profile
  • Business Information
  • SWOT Analysis
  • Revenue, Gross Margin and Market Share

Types Segment:

  • Inbound Call Services
  • Outbound Call Services
  • Others

Companies Covered:

  • Aditya Birla Minacs
  • Atento
  • Concentrix
  • Conduent
  • Convergys Corporation
  • Datacom Group
  • DialAmerica
  • Firstsource
  • Focus Services
  • Genpact
Base Year: 2023
Historical Data: from 2018 to 2022
Forecast Data: from 2023 to 2028


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Table of Contents

Chapter 1 Executive SummaryChapter 2 Abbreviation and Acronyms
Chapter 3 Preface
3.1 Research Scope
3.2 Research Sources
3.2.1 Data Sources
3.2.2 Assumptions
3.3 Research Method
Chapter Four Market Landscape
4.1 Market Overview
4.2 Classification/Types
4.3 Application/End Users
Chapter 5 Market Trend Analysis
5.1 Introduction
5.2 Drivers
5.3 Restraints
5.4 Opportunities
5.5 Threats
5.6 Covid-19 Impact
Chapter 6 Industry Chain Analysis
6.1 Upstream/Suppliers Analysis
6.2 Call Center Outsourcings Analysis
6.2.1 Technology Analysis
6.2.2 Cost Analysis
6.2.3 Market Channel Analysis
6.3 Downstream Buyers/End Users
Chapter 7 Latest Market Dynamics
7.1 Latest News
7.2 Merger and Acquisition
7.3 Planned/Future Project
7.4 Policy Dynamics
Chapter 8 Historical and Forecast Call Center Outsourcings Market in North America (2018-2028)
8.1 Call Center Outsourcings Market Size
8.2 Call Center Outsourcings Market by End Use
8.3 Competition by Players/Suppliers
8.4 Call Center Outsourcings Market Size by Type
8.5 Key Countries Analysis
8.5.1 United States
8.5.2 Canada
8.5.3 Mexico
Chapter 9 Historical and Forecast Call Center Outsourcings Market in South America (2018-2028)
9.1 Call Center Outsourcings Market Size
9.2 Call Center Outsourcings Market by End Use
9.3 Competition by Players/Suppliers
9.4 Call Center Outsourcings Market Size by Type
9.5 Key Countries Analysis
9.5.1 Brazil
9.5.2 Argentina
9.5.3 Chile
9.5.4 Peru
Chapter 10 Historical and Forecast Call Center Outsourcings Market in Asia & Pacific (2018-2028)
10.1 Call Center Outsourcings Market Size
10.2 Call Center Outsourcings Market by End Use
10.3 Competition by Players/Suppliers
10.4 Call Center Outsourcings Market Size by Type
10.5 Key Countries Analysis
10.5.1 China
10.5.2 India
10.5.3 Japan
10.5.4 South Korea
10.5.5 Southeast Asia
10.5.6 Australia
Chapter 11 Historical and Forecast Call Center Outsourcings Market in Europe (2018-2028)
11.1 Call Center Outsourcings Market Size
11.2 Call Center Outsourcings Market by End Use
11.3 Competition by Players/Suppliers
11.4 Call Center Outsourcings Market Size by Type
11.5 Key Countries Analysis
11.5.1 Germany
11.5.2 France
11.5.3 United Kingdom
11.5.4 Italy
11.5.5 Spain
11.5.6 Belgium
11.5.7 Netherlands
11.5.8 Austria
11.5.9 Poland
11.5.10 Russia
Chapter 12 Historical and Forecast Call Center Outsourcings Market in MEA (2018-2028)
12.1 Call Center Outsourcings Market Size
12.2 Call Center Outsourcings Market by End Use
12.3 Competition by Players/Suppliers
12.4 Call Center Outsourcings Market Size by Type
12.5 Key Countries Analysis
12.5.1 Egypt
12.5.2 Israel
12.5.3 South Africa
12.5.4 Gulf Cooperation Council Countries
12.5.5 Turkey
Chapter 13 Summary For Global Call Center Outsourcings Market (2018-2023)
13.1 Call Center Outsourcings Market Size
13.2 Call Center Outsourcings Market by End Use
13.3 Competition by Players/Suppliers
13.4 Call Center Outsourcings Market Size by Type
Chapter 14 Global Call Center Outsourcings Market Forecast (2023-2028)
14.1 Call Center Outsourcings Market Size Forecast
14.2 Call Center Outsourcings Application Forecast
14.3 Competition by Players/Suppliers
14.4 Call Center Outsourcings Type Forecast
Chapter 15 Analysis of Global Key Vendors
15.1 Aditya Birla Minacs
15.1.1 Company Profile
15.1.2 Main Business and Call Center Outsourcings Information
15.1.3 SWOT Analysis of Aditya Birla Minacs
215.1.4 Aditya Birla Minacs Call Center Outsourcings Revenue, Gross Margin and Market Share (2018-2023)
15.2 Atento
15.2.1 Company Profile
15.2.2 Main Business and Call Center Outsourcings Information
15.2.3 SWOT Analysis of Atento
215.2.4 Atento Call Center Outsourcings Revenue, Gross Margin and Market Share (2018-2023)
15.3 Concentrix
15.3.1 Company Profile
15.3.2 Main Business and Call Center Outsourcings Information
15.3.3 SWOT Analysis of Concentrix
215.3.4 Concentrix Call Center Outsourcings Revenue, Gross Margin and Market Share (2018-2023)
15.4 Conduent
15.4.1 Company Profile
15.4.2 Main Business and Call Center Outsourcings Information
15.4.3 SWOT Analysis of Conduent
215.4.4 Conduent Call Center Outsourcings Revenue, Gross Margin and Market Share (2018-2023)
15.5 Convergys Corporation
15.5.1 Company Profile
15.5.2 Main Business and Call Center Outsourcings Information
15.5.3 SWOT Analysis of Convergys Corporation
215.5.4 Convergys Corporation Call Center Outsourcings Revenue, Gross Margin and Market Share (2018-2023)
15.6 Datacom Group
15.6.1 Company Profile
15.6.2 Main Business and Call Center Outsourcings Information
15.6.3 SWOT Analysis of Datacom Group
215.6.4 Datacom Group Call Center Outsourcings Revenue, Gross Margin and Market Share (2018-2023)
15.7 DialAmerica
15.7.1 Company Profile
15.7.2 Main Business and Call Center Outsourcings Information
15.7.3 SWOT Analysis of DialAmerica
215.7.4 DialAmerica Call Center Outsourcings Revenue, Gross Margin and Market Share (2018-2023)
15.8 Firstsource
15.8.1 Company Profile
15.8.2 Main Business and Call Center Outsourcings Information
15.8.3 SWOT Analysis of Firstsource
215.8.4 Firstsource Call Center Outsourcings Revenue, Gross Margin and Market Share (2018-2023)
15.9 Focus Services
15.9.1 Company Profile
15.9.2 Main Business and Call Center Outsourcings Information
15.9.3 SWOT Analysis of Focus Services
215.9.4 Focus Services Call Center Outsourcings Revenue, Gross Margin and Market Share (2018-2023)
15.10 Genpact
15.10.1 Company Profile
15.10.2 Main Business and Call Center Outsourcings Information
15.10.3 SWOT Analysis of Genpact
215.10.4 Genpact Call Center Outsourcings Revenue, Gross Margin and Market Share (2018-2023)
Tables and Figures
Table Abbreviation and Acronyms
Table Research Scope of Call Center Outsourcings Report
Table Data Sources of Call Center Outsourcings Report
Table Major Assumptions of Call Center Outsourcings Report
Figure Market Size Estimated Method
Figure Major Forecasting Factors
Figure Call Center Outsourcings Picture
Table Call Center Outsourcings Classification
Table Call Center Outsourcings Applications
Table Drivers of Call Center Outsourcings Market
Table Restraints of Call Center Outsourcings Market
Table Opportunities of Call Center Outsourcings Market
Table Threats of Call Center Outsourcings Market
Table Covid-19 Impact For Call Center Outsourcings Market
Table Raw Materials Suppliers
Table Different Production Methods of Call Center Outsourcings
Table Cost Structure Analysis of Call Center Outsourcings
Table Key End Users
Table Latest News of Call Center Outsourcings Market
Table Merger and Acquisition
Table Planned/Future Project of Call Center Outsourcings Market
Table Policy of Call Center Outsourcings Market
Table 2018-2028 North America Call Center Outsourcings Market Size
Figure 2018-2028 North America Call Center Outsourcings Market Size and CAGR
Table 2018-2028 North America Call Center Outsourcings Market Size by Application
Table 2018-2023 North America Call Center Outsourcings Key Players Revenue
Table 2018-2023 North America Call Center Outsourcings Key Players Market Share
Table 2018-2028 North America Call Center Outsourcings Market Size by Type
Table 2018-2028 United States Call Center Outsourcings Market Size
Table 2018-2028 Canada Call Center Outsourcings Market Size
Table 2018-2028 Mexico Call Center Outsourcings Market Size
Table 2018-2028 South America Call Center Outsourcings Market Size
Figure 2018-2028 South America Call Center Outsourcings Market Size and CAGR
Table 2018-2028 South America Call Center Outsourcings Market Size by Application
Table 2018-2023 South America Call Center Outsourcings Key Players Revenue
Table 2018-2023 South America Call Center Outsourcings Key Players Market Share
Table 2018-2028 South America Call Center Outsourcings Market Size by Type
Table 2018-2028 Brazil Call Center Outsourcings Market Size
Table 2018-2028 Argentina Call Center Outsourcings Market Size
Table 2018-2028 Chile Call Center Outsourcings Market Size
Table 2018-2028 Peru Call Center Outsourcings Market Size
Table 2018-2028 Asia & Pacific Call Center Outsourcings Market Size
Figure 2018-2028 Asia & Pacific Call Center Outsourcings Market Size and CAGR
Table 2018-2028 Asia & Pacific Call Center Outsourcings Market Size by Application
Table 2018-2023 Asia & Pacific Call Center Outsourcings Key Players Revenue
Table 2018-2023 Asia & Pacific Call Center Outsourcings Key Players Market Share
Table 2018-2028 Asia & Pacific Call Center Outsourcings Market Size by Type
Table 2018-2028 China Call Center Outsourcings Market Size
Table 2018-2028 India Call Center Outsourcings Market Size
Table 2018-2028 Japan Call Center Outsourcings Market Size
Table 2018-2028 South Korea Call Center Outsourcings Market Size
Table 2018-2028 Southeast Asia Call Center Outsourcings Market Size
Table 2018-2028 Australia Call Center Outsourcings Market Size
Table 2018-2028 Europe Call Center Outsourcings Market Size
Figure 2018-2028 Europe Call Center Outsourcings Market Size and CAGR
Table 2018-2028 Europe Call Center Outsourcings Market Size by Application
Table 2018-2023 Europe Call Center Outsourcings Key Players Revenue
Table 2018-2023 Europe Call Center Outsourcings Key Players Market Share
Table 2018-2028 Europe Call Center Outsourcings Market Size by Type
Table 2018-2028 Germany Call Center Outsourcings Market Size
Table 2018-2028 France Call Center Outsourcings Market Size
Table 2018-2028 United Kingdom Call Center Outsourcings Market Size
Table 2018-2028 Italy Call Center Outsourcings Market Size
Table 2018-2028 Spain Call Center Outsourcings Market Size
Table 2018-2028 Belgium Call Center Outsourcings Market Size
Table 2018-2028 Netherlands Call Center Outsourcings Market Size
Table 2018-2028 Austria Call Center Outsourcings Market Size
Table 2018-2028 Poland Call Center Outsourcings Market Size
Table 2018-2028 Russia Call Center Outsourcings Market Size
Table 2018-2028 MEA Call Center Outsourcings Market Size
Figure 2018-2028 MEA Call Center Outsourcings Market Size and CAGR
Table 2018-2028 MEA Call Center Outsourcings Market Size by Application
Table 2018-2023 MEA Call Center Outsourcings Key Players Revenue
Table 2018-2023 MEA Call Center Outsourcings Key Players Market Share
Table 2018-2028 MEA Call Center Outsourcings Market Size by Type
Table 2018-2028 Egypt Call Center Outsourcings Market Size
Table 2018-2028 Israel Call Center Outsourcings Market Size
Table 2018-2028 South Africa Call Center Outsourcings Market Size
Table 2018-2028 Gulf Cooperation Council Countries Call Center Outsourcings Market Size
Table 2018-2028 Turkey Call Center Outsourcings Market Size
Table 2018-2023 Global Call Center Outsourcings Market Size by Region
Table 2018-2023 Global Call Center Outsourcings Market Size Share by Region
Table 2018-2023 Global Call Center Outsourcings Market Size by Application
Table 2018-2023 Global Call Center Outsourcings Market Share by Application
Table 2018-2023 Global Call Center Outsourcings Key Vendors Revenue
Figure 2018-2023 Global Call Center Outsourcings Market Size and Growth Rate
Table 2018-2023 Global Call Center Outsourcings Key Vendors Market Share
Table 2018-2023 Global Call Center Outsourcings Market Size by Type
Table 2018-2023 Global Call Center Outsourcings Market Share by Type
Table 2023-2028 Global Call Center Outsourcings Market Size by Region
Table 2023-2028 Global Call Center Outsourcings Market Size Share by Region
Table 2023-2028 Global Call Center Outsourcings Market Size by Application
Table 2023-2028 Global Call Center Outsourcings Market Share by Application
Table 2023-2028 Global Call Center Outsourcings Key Vendors Revenue
Figure 2023-2028 Global Call Center Outsourcings Market Size and Growth Rate
Table 2023-2028 Global Call Center Outsourcings Key Vendors Market Share
Table 2023-2028 Global Call Center Outsourcings Market Size by Type
Table 2023-2028 Call Center Outsourcings Global Market Share by Type

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Aditya Birla Minacs
  • Atento
  • Concentrix
  • Conduent
  • Convergys Corporation
  • Datacom Group
  • DialAmerica
  • Firstsource
  • Focus Services
  • Genpact
  • InfoCision Management Corporation
  • Inktel Direct
  • iQor
  • NCO

Methodology

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