The smart hospitality market size has grown exponentially in recent years. It will grow from $29.55 billion in 2025 to $37.3 billion in 2026 at a compound annual growth rate (CAGR) of 26.2%. The growth in the historic period can be attributed to expansion of digital hotel management systems, rising demand for enhanced guest experiences, growth of connected building technologies, adoption of cloud-based hospitality platforms, increasing labor efficiency requirements.
The smart hospitality market size is expected to see exponential growth in the next few years. It will grow to $92.37 billion in 2030 at a compound annual growth rate (CAGR) of 25.4%. The growth in the forecast period can be attributed to increasing investments in smart hotels and resorts, rising demand for ai-driven personalization, expansion of sustainable hospitality operations, growing adoption of immersive guest technologies, increasing focus on remote service management. Major trends in the forecast period include increasing adoption of contactless guest services, rising deployment of smart room automation systems, growing integration of iot-based energy management, expansion of personalized guest experience platforms, enhanced focus on operational efficiency.
The increasing demand for advanced smart IoT-based solutions is anticipated to boost the growth of the smart hospitality market. The Internet of Things (IoT) is a connected network that has the capability to significantly transform the operations of hotels, resorts, cruise ships, casinos, restaurants, and other leisure services. When IoT is integrated with technologies such as user mobility and data analytics, it creates a new hospitality ecosystem where businesses gather data, engage with users, and automate processes to enhance guest experiences. This adoption of IoT-based solutions improves operations by reducing operating costs, boosting productivity, and enabling the development of new services. For instance, in September 2024, according to IoT Analytics GmbH, a Germany-based non-governmental organization, by the end of 2023 there were 16.6 billion connected IoT devices, representing a 15% increase from 2022, with IoT Analytics forecasting an additional 13% growth to reach 18.8 billion by the end of 2024. Furthermore, the number of connected IoT devices is projected to reach 40 billion by 2030, marking a substantial rise from the last market update in 2023. Therefore, the growing demand for enhanced smart IoT-based solutions is driving the smart hospitality market.
Major companies operating in the smart hospitality market are concentrating on developing advanced solutions, such as autonomous delivery robots, to improve guest experiences, streamline operations, and enhance service efficiency. Autonomous delivery robots are robotic systems designed to transport amenities, room-service items, and other materials within hotel environments without human involvement, thereby reducing staff workload and improving service speed. For instance, in June 2023, Relay Robotics, a US-based manufacturer of autonomous service robots for the hospitality industry, launched the Relay2, a high-capacity hotel delivery robot capable of carrying twice the payload of earlier models. Designed to enable faster and more efficient delivery of guest amenities and room-service items, the Relay2 supports hotels in improving operational efficiency while enhancing overall guest satisfaction.
In April 2024, Assa Abloy, a building materials company based in Sweden, acquired Axxess Industries Inc. for an undisclosed sum. This acquisition is intended to strengthen Assa Abloy's position in the North American market and broaden its product range in access control and security solutions. Axxess Industries specializes in innovative door hardware and related products, and it is a Canadian company focused on delivering advanced technology solutions.
Major companies operating in the smart hospitality market are Cisco Systems Inc.; Honeywell International; IBM Corporation; Johnson Controls; NEC Corporation; Oracle Corporation; Schneider Electric SE; Siemens AG; Infor; Huawei Technologies; Samsung; BuildingIQ; Cloudbeds; Hotel Internet Services; Onity Inc.; Shiji Group; Ubiquity LLC; Zebra Technologies Corp.; Altronix Systems Inc.; Agilysys; Mews Systems; Protel Hotelsoftware; Guestline; Sabre Hospitality; Hotelogix; StayNTouch; Amadeus IT Group; eZee Technosys.
North America was the largest region in the smart hospitality market share in 2025. The regions covered in the smart hospitality market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the smart hospitality market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
Tariffs are impacting the smart hospitality market by increasing costs of imported IoT devices, sensors, smart controllers, networking hardware, and in-room automation equipment used across hotels and cruise operations. Hospitality operators in North America and Europe are most affected due to dependence on imported smart infrastructure components, while Asia-Pacific faces pricing pressure on technology deployments. These tariffs are raising upfront digital transformation costs and slowing retrofit projects. However, they are also encouraging local system integration, regional technology partnerships, and increased adoption of software-driven hospitality solutions with lower hardware intensity.
The smart hospitality market research report is one of a series of new reports that provides smart hospitality market statistics, including smart hospitality industry global market size, regional shares, competitors with a smart hospitality market share, detailed smart hospitality market segments, market trends and opportunities, and any further data you may need to thrive in the smart hospitality industry. This smart hospitality market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The smart hospitality market entails utilizing smart electronic devices powered by the Internet of Things (IoT), automation, and artificial intelligence to manage diverse functions and activities in hospitality services. This technology is designed to enhance employee efficiency and elevate guest service experiences by offering remote control and management.
The primary offerings of smart hospitality solutions and services encompass various solutions, including hospitality consulting, hotel development, event management, spa and fitness development, and hospitality recruitment. These solutions are deployed across different sectors such as hotels, cruise ships, and luxury yachts, both on the cloud and on-premises.
The smart hospitality market consists of revenues earned by entities by providing property management systems, network management systems, and integrated security management. The market value includes the value of related goods sold by the service provider or included within the service offering. The smart hospitality market also includes sales of solutions such as POS cashier systems and table-top ordering systems. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
This product will be delivered within 1-3 business days.
The smart hospitality market size is expected to see exponential growth in the next few years. It will grow to $92.37 billion in 2030 at a compound annual growth rate (CAGR) of 25.4%. The growth in the forecast period can be attributed to increasing investments in smart hotels and resorts, rising demand for ai-driven personalization, expansion of sustainable hospitality operations, growing adoption of immersive guest technologies, increasing focus on remote service management. Major trends in the forecast period include increasing adoption of contactless guest services, rising deployment of smart room automation systems, growing integration of iot-based energy management, expansion of personalized guest experience platforms, enhanced focus on operational efficiency.
The increasing demand for advanced smart IoT-based solutions is anticipated to boost the growth of the smart hospitality market. The Internet of Things (IoT) is a connected network that has the capability to significantly transform the operations of hotels, resorts, cruise ships, casinos, restaurants, and other leisure services. When IoT is integrated with technologies such as user mobility and data analytics, it creates a new hospitality ecosystem where businesses gather data, engage with users, and automate processes to enhance guest experiences. This adoption of IoT-based solutions improves operations by reducing operating costs, boosting productivity, and enabling the development of new services. For instance, in September 2024, according to IoT Analytics GmbH, a Germany-based non-governmental organization, by the end of 2023 there were 16.6 billion connected IoT devices, representing a 15% increase from 2022, with IoT Analytics forecasting an additional 13% growth to reach 18.8 billion by the end of 2024. Furthermore, the number of connected IoT devices is projected to reach 40 billion by 2030, marking a substantial rise from the last market update in 2023. Therefore, the growing demand for enhanced smart IoT-based solutions is driving the smart hospitality market.
Major companies operating in the smart hospitality market are concentrating on developing advanced solutions, such as autonomous delivery robots, to improve guest experiences, streamline operations, and enhance service efficiency. Autonomous delivery robots are robotic systems designed to transport amenities, room-service items, and other materials within hotel environments without human involvement, thereby reducing staff workload and improving service speed. For instance, in June 2023, Relay Robotics, a US-based manufacturer of autonomous service robots for the hospitality industry, launched the Relay2, a high-capacity hotel delivery robot capable of carrying twice the payload of earlier models. Designed to enable faster and more efficient delivery of guest amenities and room-service items, the Relay2 supports hotels in improving operational efficiency while enhancing overall guest satisfaction.
In April 2024, Assa Abloy, a building materials company based in Sweden, acquired Axxess Industries Inc. for an undisclosed sum. This acquisition is intended to strengthen Assa Abloy's position in the North American market and broaden its product range in access control and security solutions. Axxess Industries specializes in innovative door hardware and related products, and it is a Canadian company focused on delivering advanced technology solutions.
Major companies operating in the smart hospitality market are Cisco Systems Inc.; Honeywell International; IBM Corporation; Johnson Controls; NEC Corporation; Oracle Corporation; Schneider Electric SE; Siemens AG; Infor; Huawei Technologies; Samsung; BuildingIQ; Cloudbeds; Hotel Internet Services; Onity Inc.; Shiji Group; Ubiquity LLC; Zebra Technologies Corp.; Altronix Systems Inc.; Agilysys; Mews Systems; Protel Hotelsoftware; Guestline; Sabre Hospitality; Hotelogix; StayNTouch; Amadeus IT Group; eZee Technosys.
North America was the largest region in the smart hospitality market share in 2025. The regions covered in the smart hospitality market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the smart hospitality market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
Tariffs are impacting the smart hospitality market by increasing costs of imported IoT devices, sensors, smart controllers, networking hardware, and in-room automation equipment used across hotels and cruise operations. Hospitality operators in North America and Europe are most affected due to dependence on imported smart infrastructure components, while Asia-Pacific faces pricing pressure on technology deployments. These tariffs are raising upfront digital transformation costs and slowing retrofit projects. However, they are also encouraging local system integration, regional technology partnerships, and increased adoption of software-driven hospitality solutions with lower hardware intensity.
The smart hospitality market research report is one of a series of new reports that provides smart hospitality market statistics, including smart hospitality industry global market size, regional shares, competitors with a smart hospitality market share, detailed smart hospitality market segments, market trends and opportunities, and any further data you may need to thrive in the smart hospitality industry. This smart hospitality market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.
The smart hospitality market entails utilizing smart electronic devices powered by the Internet of Things (IoT), automation, and artificial intelligence to manage diverse functions and activities in hospitality services. This technology is designed to enhance employee efficiency and elevate guest service experiences by offering remote control and management.
The primary offerings of smart hospitality solutions and services encompass various solutions, including hospitality consulting, hotel development, event management, spa and fitness development, and hospitality recruitment. These solutions are deployed across different sectors such as hotels, cruise ships, and luxury yachts, both on the cloud and on-premises.
The smart hospitality market consists of revenues earned by entities by providing property management systems, network management systems, and integrated security management. The market value includes the value of related goods sold by the service provider or included within the service offering. The smart hospitality market also includes sales of solutions such as POS cashier systems and table-top ordering systems. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
This product will be delivered within 1-3 business days.
Table of Contents
1. Executive Summary
2. Smart Hospitality Market Characteristics
3. Smart Hospitality Market Supply Chain Analysis
4. Global Smart Hospitality Market Trends and Strategies
5. Smart Hospitality Market Analysis of End Use Industries
7. Global Smart Hospitality Strategic Analysis Framework, Current Market Size, Market Comparisons and Growth Rate Analysis
8. Global Smart Hospitality Total Addressable Market (TAM) Analysis for the Market
9. Smart Hospitality Market Segmentation
10. Smart Hospitality Market, Industry Metrics by Country
11. Smart Hospitality Market Regional and Country Analysis
12. Asia-Pacific Smart Hospitality Market
13. China Smart Hospitality Market
14. India Smart Hospitality Market
15. Japan Smart Hospitality Market
16. Australia Smart Hospitality Market
17. Indonesia Smart Hospitality Market
18. South Korea Smart Hospitality Market
19. Taiwan Smart Hospitality Market
20. South East Asia Smart Hospitality Market
21. Western Europe Smart Hospitality Market
22. UK Smart Hospitality Market
23. Germany Smart Hospitality Market
24. France Smart Hospitality Market
25. Italy Smart Hospitality Market
26. Spain Smart Hospitality Market
27. Eastern Europe Smart Hospitality Market
28. Russia Smart Hospitality Market
29. North America Smart Hospitality Market
30. USA Smart Hospitality Market
31. Canada Smart Hospitality Market
32. South America Smart Hospitality Market
33. Brazil Smart Hospitality Market
34. Middle East Smart Hospitality Market
35. Africa Smart Hospitality Market
37. Smart Hospitality Market Competitive Landscape and Company Profiles
38. Smart Hospitality Market Other Major and Innovative Companies
41. Smart Hospitality Market High Potential Countries, Segments and Strategies
42. Appendix
Executive Summary
Smart Hospitality Market Global Report 2026 provides strategists, marketers and senior management with the critical information they need to assess the market.This report focuses smart hospitality market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Reasons to Purchase:
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- Outperform competitors using forecast data and the drivers and trends shaping the market.
- Understand customers based on end user analysis.
- Benchmark performance against key competitors based on market share, innovation, and brand strength.
- Evaluate the total addressable market (TAM) and market attractiveness scoring to measure market potential.
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Description
Where is the largest and fastest growing market for smart hospitality? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The smart hospitality market global report answers all these questions and many more.The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, total addressable market (TAM), market attractiveness score (MAS), competitive landscape, market shares, company scoring matrix, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.
- The market characteristics section of the report defines and explains the market. This section also examines key products and services offered in the market, evaluates brand-level differentiation, compares product features, and highlights major innovation and product development trends.
- The supply chain analysis section provides an overview of the entire value chain, including key raw materials, resources, and supplier analysis. It also provides a list competitor at each level of the supply chain.
- The updated trends and strategies section analyses the shape of the market as it evolves and highlights emerging technology trends such as digital transformation, automation, sustainability initiatives, and AI-driven innovation. It suggests how companies can leverage these advancements to strengthen their market position and achieve competitive differentiation.
- The regulatory and investment landscape section provides an overview of the key regulatory frameworks, regularity bodies, associations, and government policies influencing the market. It also examines major investment flows, incentives, and funding trends shaping industry growth and innovation.
- The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
- The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.
- The total addressable market (TAM) analysis section defines and estimates the market potential compares it with the current market size, and provides strategic insights and growth opportunities based on this evaluation.
- The market attractiveness scoring section evaluates the market based on a quantitative scoring framework that considers growth potential, competitive dynamics, strategic fit, and risk profile. It also provides interpretive insights and strategic implications for decision-makers.
- Market segmentations break down the market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
- Expanded geographical coverage includes Taiwan and Southeast Asia, reflecting recent supply chain realignments and manufacturing shifts in the region. This section analyzes how these markets are becoming increasingly important hubs in the global value chain.
- The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The company scoring matrix section evaluates and ranks leading companies based on a multi-parameter framework that includes market share or revenues, product innovation, and brand recognition.
Report Scope
Markets Covered:
1) By Offering: Solution; Services2) By Deployment Mode: Cloud; On-Premises
3) By End User: Hotel; Cruise; Luxury Yachts; Other End-Users
Subsegments:
1) By Solutions: Property Management Systems (PMS); Guest Experience Management; Revenue Management Systems; Energy Management Solutions; Mobile Applications; Internet Of Things (IoT) Solutions; Contactless Technology2) By Services: Consulting Services; Integration Services; Maintenance And Support Services; Training Services; Managed Services
Companies Mentioned: Cisco Systems Inc.; Honeywell International; IBM Corporation; Johnson Controls; NEC Corporation; Oracle Corporation; Schneider Electric SE; Siemens AG; Infor; Huawei Technologies; Samsung; BuildingIQ; Cloudbeds; Hotel Internet Services; Onity Inc.; Shiji Group; Ubiquity LLC; Zebra Technologies Corp.; Altronix Systems Inc.; Agilysys; Mews Systems; Protel Hotelsoftware; Guestline; Sabre Hospitality; Hotelogix; StayNTouch; Amadeus IT Group; eZee Technosys
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Taiwan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; South East Asia; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time Series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita.
Data Segmentation: Country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery Format: Word, PDF or Interactive Report + Excel Dashboard
Added Benefits:
- Bi-Annual Data Update
- Customisation
- Expert Consultant Support
Companies Mentioned
The companies featured in this Smart Hospitality market report include:- Cisco Systems Inc.
- Honeywell International
- IBM Corporation
- Johnson Controls
- NEC Corporation
- Oracle Corporation
- Schneider Electric SE
- Siemens AG
- Infor
- Huawei Technologies
- Samsung
- BuildingIQ
- Cloudbeds
- Hotel Internet Services
- Onity Inc.
- Shiji Group
- Ubiquity LLC
- Zebra Technologies Corp.
- Altronix Systems Inc.
- Agilysys
- Mews Systems
- Protel Hotelsoftware
- Guestline
- Sabre Hospitality
- Hotelogix
- StayNTouch
- Amadeus IT Group
- eZee Technosys
Table Information
| Report Attribute | Details |
|---|---|
| No. of Pages | 250 |
| Published | February 2026 |
| Forecast Period | 2026 - 2030 |
| Estimated Market Value ( USD | $ 37.3 Billion |
| Forecasted Market Value ( USD | $ 92.37 Billion |
| Compound Annual Growth Rate | 25.4% |
| Regions Covered | Global |
| No. of Companies Mentioned | 29 |
