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Global Knowledge Process Outsourcing Market Size, Share & Trends Analysis Report by Service, Application (BFSI, Healthcare, IT & Telecom, Manufacturing, Pharmaceutical, Retail, Others), Region, and Segment Forecasts, 2023-2030

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    Report

  • 129 Pages
  • December 2023
  • Region: Global
  • Grand View Research
  • ID: 5921047
Description Jump to:
The global knowledge process outsourcing market size is expected to reach USD 169.78 billion by 2030, registering a CAGR of 17.0% from 2023 to 2030. The outsourcing of knowledge processes facilitates the maximum utilization of resources at much lower costs. In addition, growing opportunities in legal process outsourcing and increasing applications in the IT & telecom, healthcare, and pharmaceutical segments are driving the market growth.

The presence of a large pool of resources in emerging economies is resulting in the growth of knowledge process outsourcing firms. Currently, companies prefer outsourcing work that involves critical processes and a large amount of time so that they can employ their resources in other revenue-generating tasks, which, in turn, saves the time and money of organizations.

The IT and telecom segment is expected to grow at a faster rate with a CAGR of 20.8% over the forecast period. Increasing data in the IT and telecom industries is resulting in larger usage of analytical tools and R&D in the field to extract useful information thereby resulting in growth of the market over the years.

The engineering and design segment has a large market share and is valued at USD 5.53 billion. Owing to technological advancement in the engineering sector, there is a high demand for outsourcing the designing part of the components. The Latin American region is expected to witness the fastest growth in the global KPO market due to the increasing emphasis laid on research and analysis of data by many large and medium size companies present in the region.

Knowledge Process Outsourcing Market Report Highlights

  • The analytics & market research segment held the highest market share of 36.5% in 2022. It is attributed to an increased demand for business intelligence and analytical tools that reduce employee burden.
  • The legal process outsourcing segment is estimated to register the fastest CAGR of 20.0% over the forecast period, owing to the efficiency of services provided and the cost reduction.
  • The BFSI segment dominated the knowledge process outsourcing market with a revenue share of 32.8% in 2022. The BFSI segment includes sensitive information regarding customers and the financial databases of numerous banks.
  • Latin America is projected to demonstrate growth at the fastest CAGR of 17.5% over the forecast period.Enterprises in the region are increasingly focusing on R&D and developing their analytical insights, which is estimated to propel market growth over the forecast period.


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Table of Contents

Chapter 1. Methodology and Scope
1.1. Market Segmentation & Scope
1.1.1. Service
1.1.2. Application
1.1.3. Regional scope
1.1.4. Estimates and forecast timeline
1.2. Research Methodology
1.3. Information Procurement
1.3.1. Purchased database
1.3.2. Internal database
1.3.3. Secondary sources
1.3.4. Primary research
1.3.5. Details of primary research
1.4. Information or Data Analysis
1.5. Market Formulation & Validation
1.6. Model Details
1.7. List of Secondary Sources
1.8. List of Primary Sources
1.9. Objectives
Chapter 2. Executive Summary
2.1. Market Outlook
2.2. Segment Outlook
2.2.1. Service outlook
2.2.2. Application outlook
2.2.3. Regional outlook
2.3. Competitive Insights
Chapter 3. Knowledge Process Outsourcing Market Variables, Trends & Scope
3.1. Market Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
3.3.1. Market driver analysis
3.3.2. Market restraint analysis
3.3.3. Market opportunity analysis
3.4. Knowledge Process Outsourcing Market Analysis Tools
3.4.1. Industry analysis - Porter’s
3.4.1.1. Supplier power
3.4.1.2. Buyer power
3.4.1.3. Substitution threat
3.4.1.4. Threat of new entrant
3.4.1.5. Competitive rivalry
3.4.2. PESTEL analysis
3.4.2.1. Political landscape
3.4.2.2. Technological landscape
3.4.2.3. Economic landscape
Chapter 4. Knowledge Process Outsourcing Market: Service Estimates & Trend Analysis
4.1. Knowledge Process Outsourcing Market: Key Takeaway
4.2. Knowledge Process Outsourcing Market: Movement & Market Share Analysis, 2022 & 2030
4.3. Analytics & market research
4.3.1. Analytics & market research market estimates and forecasts, 2018 to 2030 (USD Million)
4.3.2. Customer & marketing analytics
4.3.2.1. Customer & marketing analytics market estimates and forecasts, 2018 to 2030 (USD Million)
4.3.3. Operations & supply analytics
4.3.3.1. Operations & supply analytics market estimates and forecasts, 2018 to 2030 (USD Million)
4.3.4. Competitive intelligence & industry analysis
4.3.4.1. Competitive intelligence & industry analysis market estimates and forecasts, 2018 to 2030 (USD Million)
4.4. Engineering & Design
4.4.1. Engineering & Design market estimates and forecasts, 2018 to 2030 (USD Million)
4.5. Financial process outsourcing
4.5.1. Financial process outsourcing market estimates and forecasts, 2018 to 2030 (USD Million)
4.6. Legal process outsourcing
4.6.1. Legal process outsourcing market estimates and forecasts, 2018 to 2030 (USD Million)
4.7. Publishing outsourcing
4.7.1. Publishing outsourcing market estimates and forecasts, 2018 to 2030 (USD Million)
4.8. Research & development outsourcing
4.8.1. Research & development outsourcing market estimates and forecasts, 2018 to 2030 (USD Million)
4.9. Others
4.9.1. Others market estimates and forecasts, 2018 to 2030 (USD Million)
Chapter 5. Knowledge Process Outsourcing Market: Application Estimates & Trend Analysis
5.1. Knowledge Process Outsourcing Market: Key Takeaway
5.2. Knowledge Process Outsourcing Market: Movement & Market Share Analysis, 2022 & 2030
5.3. BFSI
5.3.1. BFSI market estimates and forecasts, 2018 to 2030 (USD Million)
5.4. Healthcare
5.4.1. Healthcare market estimates and forecasts, 2018 to 2030 (USD Million)
5.5. IT & Telecom
5.5.1. IT & telecom market estimates and forecasts, 2018 to 2030 (USD Million)
5.6. Manufacturing
5.6.1. Manufacturing market estimates and forecasts, 2018 to 2030 (USD Million)
5.7. Pharmaceutical
5.7.1. Pharmaceutical market estimates and forecasts, 2018 to 2030 (USD Million)
5.8. Retail
5.8.1. Retail market estimates and forecasts, 2018 to 2030 (USD Million)
5.9. Others
5.9.1. Others market estimates and forecasts, 2018 to 2030 (USD Million)
Chapter 6. Knowledge Process Outsourcing Market: Regional Estimates & Trend Analysis
6.1. Regional Outlook
6.2. Knowledge Process Outsourcing Market by Region: Key Takeaway
6.3. North America
6.3.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
6.3.2. U.S.
6.3.2.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
6.3.3. Canada
6.3.3.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
6.4. Europe
6.4.1. UK
6.4.1.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
6.4.2. Germany
6.4.2.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
6.4.3. France
6.4.3.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
6.5. Asia-Pacific
6.5.1. Japan
6.5.1.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
6.5.2. China
6.5.2.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
6.5.3. India
6.5.3.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
6.5.4. Australia
6.5.4.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
6.5.5. South Korea
6.5.5.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
6.6. Latin America
6.6.1. Brazil
6.6.1.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
6.6.2. Mexico
6.6.2.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
6.7. MEA
6.7.1. Saudi Arabia
6.7.1.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
6.7.2. South Africa
6.7.2.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
6.7.3. UAE
6.7.3.1. Market estimates and forecasts, 2018 to 2030 (Revenue, USD Million)
Chapter 7. Competitive Landscape
7.1. Recent Developments & Impact Analysis, By Key Market Participants
7.2. Market Participant Categorization
7.2.1. Accenture
7.2.1.1. Company overview
7.2.1.2. Financial performance
7.2.1.3. Product benchmarking
7.2.1.4. Strategic initiatives
7.2.2. Genpact
7.2.2.1. Company overview
7.2.2.2. Financial performance
7.2.2.3. Product benchmarking
7.2.2.4. Strategic initiatives
7.2.3. HCL Technologies Limited
7.2.3.1. Company overview
7.2.3.2. Financial performance
7.2.3.3. Product benchmarking
7.2.3.4. Strategic initiatives
7.2.4. ExlService Holdings, Inc.
7.2.4.1. Company overview
7.2.4.2. Financial performance
7.2.4.3. Product benchmarking
7.2.4.4. Strategic initiatives
7.2.5. McKinsey & Company
7.2.5.1. Company overview
7.2.5.2. Financial performance
7.2.5.3. Product benchmarking
7.2.5.4. Strategic initiatives
7.2.6. Moody's Investors Service, Inc.
7.2.6.1. Company overview
7.2.6.2. Financial performance
7.2.6.3. Product benchmarking
7.2.6.4. Strategic initiatives
7.2.7. THOMSON REUTERS
7.2.7.1. Company overview
7.2.7.2. Financial performance
7.2.7.3. Product benchmarking
7.2.7.4. Strategic initiatives
7.2.8. Mphasis
7.2.8.1. Company overview
7.2.8.2. Financial performance
7.2.8.3. Product benchmarking
7.2.8.4. Strategic initiatives
7.2.9. R.R. Donnelley & Sons Company
7.2.9.1. Company overview
7.2.9.2. Financial performance
7.2.9.3. Product benchmarking
7.2.9.4. Strategic initiatives
7.2.10. Wipro
7.2.10.1. Company overview
7.2.10.2. Financial performance
7.2.10.3. Product benchmarking
7.2.10.4. Strategic initiatives
List of Tables
Table 1 List of abbreviation
Table 2 North America knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 3 North America knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 4 North America knowledge process outsourcing market, by region, 2018 to 2030 (USD Million)
Table 5 U.S. knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 6 U.S. knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 7 Canada knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 8 Canada knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 9 Europe knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 10 Europe knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 11 Europe knowledge process outsourcing market, by region, 2018 to 2030 (USD Million)
Table 12 Germany knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 13 Germany knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 14 UK knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 15 UK knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 16 France knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 17 France knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 18 Asia-Pacific knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 19 Asia-Pacific knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 20 Asia-Pacific knowledge process outsourcing market, by region, 2018 to 2030 (USD Million)
Table 21 China knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 22 China knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 23 Japan knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 24 Japan knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 25 India knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 26 India knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 27 Australia knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 28 Australia knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 29 South Korea knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 30 South Korea knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 31 Latin America knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 32 Latin America knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 33 Latin America knowledge process outsourcing market, by region, 2018 to 2030 (USD Million)
Table 34 Brazil knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 35 Brazil knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 36 Mexico knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 37 Mexico knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 38 Middle East and Africa knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 39 Middle East and Africa knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 40 Middle East and Africa knowledge process outsourcing market, by region, 2018 to 2030 (USD Million)
Table 41 South Africa knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 42 South Africa knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 43 Saudi Arabia knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 44 Saudi Arabia knowledge process outsourcing market, by application, 2018-2030 (USD Million)
Table 45 UAE knowledge process outsourcing market, by service, 2018-2030 (USD Million)
Table 46 UAE knowledge process outsourcing market, by application, 2018-2030 (USD Million)
List of Figures
Figure 1 Market research process
Figure 2 Data triangulation techniques
Figure 3 Primary research pattern
Figure 4 Market research approaches
Figure 5 Value-chain-based sizing & forecasting
Figure 6 QFD modeling for market share assessment
Figure 7 Market formulation & validation
Figure 8 Knowledge process outsourcing: Market outlook
Figure 9 Knowledge process outsourcing: Competitive insights
Figure 10 Parent market outlook
Figure 11 Related/ancillary market outlook
Figure 12 Penetration and growth prospect mapping
Figure 13 Industry value chain analysis
Figure 14 Knowledge process outsourcing market driver impact
Figure 15 Knowledge process outsourcing market restraint impact
Figure 16 Knowledge process outsourcing market strategic initiatives analysis
Figure 17 Knowledge process outsourcing market: Service movement analysis
Figure 18 Knowledge process outsourcing market: Service outlook and key takeaways
Figure 19 Analytics & market research market estimates and forecasts, 2018-2030
Figure 20 Engineering & design market estimates and forecasts, 2018-2030
Figure 21 Financial process outsourcing market estimates and forecasts, 2018-2030
Figure 22 Legal process outsourcing market estimates and forecasts, 2018-2030
Figure 23 Publishing outsourcing market estimates and forecasts, 2018-2030
Figure 24 Research & development outsourcing market estimates and forecasts, 2018-2030
Figure 25 Others market estimates and forecasts, 2018-2030
Figure 26 Knowledge process outsourcing market: Application movement analysis
Figure 27 Knowledge process outsourcing market: Application outlook and key takeaways
Figure 28 BFSI market estimates and forecasts, 2018-2030
Figure 29 Healthcare market estimates and forecasts, 2018-2030
Figure 30 IT & telecom market estimates and forecasts, 2018-2030
Figure 31 Manufacturing market estimates and forecasts, 2018-2030
Figure 32 Pharmaceutical market estimates and forecasts, 2018-2030
Figure 33 Retail market estimates and forecasts, 2018-2030
Figure 34 Others market estimates and forecasts, 2018-2030
Figure 35 Global knowledge process outsourcing market: Regional movement analysis
Figure 36 Global knowledge process outsourcing market: Regional outlook and key takeaways
Figure 37 North America market estimates and forecasts, 2018-2030
Figure 38 U.S. market estimates and forecasts, 2018-2030
Figure 39 Canada market estimates and forecasts, 2018-2030
Figure 40 Europe market estimates and forecasts, 2018-2030
Figure 41 UK market estimates and forecasts, 2018-2030
Figure 42 Germany market estimates and forecasts, 2018-2030
Figure 43 France market estimates and forecasts, 2018-2030
Figure 44 Asia-Pacific market estimates and forecasts, 2018-2030
Figure 45 Japan market estimates and forecasts, 2018-2030
Figure 46 China market estimates and forecasts, 2018-2030
Figure 47 India market estimates and forecasts, 2018-2030
Figure 48 Australia market estimates and forecasts, 2018-2030
Figure 49 South Korea market estimates and forecasts, 2018-2030
Figure 50 Latin America market estimates and forecasts, 2018-2030
Figure 51 Brazil market estimates and forecasts, 2018-2030
Figure 52 Mexico market estimates and forecasts, 2018-2030
Figure 53 Middle East and Africa market estimates and forecasts, 2018-2030
Figure 54 Saudi Arabia market estimates and forecasts, 2018-2030
Figure 55 South Africa market estimates and forecasts, 2018-2030
Figure 56 UAE market estimates and forecasts, 2018-2030

Companies Mentioned

  • Accenture
  • Genpact
  • HCL Technologies Limited
  • ExlService Holdings, Inc.
  • McKinsey & Company
  • Moody's Investors Service, Inc.
  • THOMSON REUTERS
  • Mphasis
  • R.R. Donnelley & Sons Company
  • Wipro

Methodology

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Table Information

Report AttributeDetails
No. of Pages129
PublishedDecember 2023
Forecast Period2022 - 2030
Estimated Market Value ( USD ) in 2022 $ 48.92 Billion
Forecasted Market Value ( USD ) by 2030 $ 169.78 Billion
Compound Annual Growth Rate17.0%
Regions CoveredGlobal
No. of Companies Mentioned10

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