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Global Conversational AI Market Size, Market Share, Application Analysis, Regional Outlook, Growth Trends, Key Players, Competitive Strategies and Forecasts, 2024 to 2032

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    Report

  • 111 Pages
  • January 2024
  • Region: Global
  • Acute Market Reports
  • ID: 5921735
Description Jump to:
The conversational AI market is witnessing unprecedented growth, transforming how businesses interact with customers and streamline internal processes. The conversational AI market is expected to grow at a CAGR of 24.1% during the forecast period of 2024 to 2032. The conversational AI market is characterized by its transformative impact on customer engagement, operational efficiency, and integration with emerging technologies. While the potential for biased responses poses a challenge, ongoing advancements in AI ethics and algorithmic refinement aim to address these concerns. The segmentation reveals dynamic shifts in component preferences, service models, and the types of conversational interfaces. Geographically, Asia-Pacific emerges as a key growth region, underscoring the global nature of conversational AI adoption. As top players continue their strategic initiatives, the conversational AI market is poised for continued expansion, playing a central role in reshaping digital interactions and service delivery across industries.

Enhanced Customer Engagement

A primary driver propelling the conversational AI market is the quest for enhanced customer engagement. Companies such as Google, Microsoft, and IBM have harnessed the power of conversational AI to create intelligent chatbots and virtual assistants that provide personalized and interactive experiences. Evidenced by increased customer satisfaction scores and positive feedback, the adoption of conversational AI enables businesses to establish meaningful connections with their audience. The ability to understand natural language, respond contextually, and offer real-time assistance contributes to a seamless and engaging customer experience, fostering brand loyalty and positive sentiment.

Operational Efficiency and Cost Savings

conversational AI drives operational efficiency and cost savings, making it a pivotal driver for businesses across industries. Companies like Amazon and Facebook utilize chatbots and virtual assistants to automate routine tasks, handle customer inquiries, and facilitate transactions. This automation results in significant time and cost savings, allowing human resources to focus on more complex and value-added activities. The evidence of this driver is observed in the increased adoption of conversational AI solutions, leading to streamlined workflows and improved overall efficiency.

Integration with Emerging Technologies

The integration of conversational AI with emerging technologies such as artificial intelligence (AI) and machine learning (ML) serves as a powerful driver. Leading companies like Apple, Samsung, and Alibaba leverage conversational AI to create intelligent virtual assistants capable of learning and adapting to user preferences over time. This driver is substantiated by the continuous advancements in natural language processing (NLP) and sentiment analysis, enabling conversational AI systems to understand and respond to user emotions and nuances effectively. The evolving synergy between conversational AI and cutting-edge technologies positions it as a transformative force in the digital landscape.

Restraint

Despite its remarkable growth, a notable restraint in the conversational AI market is the potential for biased or inaccurate responses. As demonstrated in instances involving chatbots and virtual assistants, biases in language understanding and response generation can occur, leading to unintended consequences. While companies actively work to address these issues, evidence of this restraint is seen in reported incidents where conversational AI systems provided inappropriate or biased responses. Striking the right balance between AI autonomy and ethical considerations remains a challenge, requiring ongoing refinement of algorithms and monitoring mechanisms.

Market Segmentation by Component: Solutions Segment Dominate the Market

The market is segmented into Solutions, Managed Services, and Professional Services. In 2024, Solutions dominated in terms of revenue, reflecting the widespread adoption of standalone conversational AI solutions. However, during the forecast period of 2024 to 2032, Managed Services are expected to exhibit the highest CAGR. This shift indicates a growing preference for outsourced management of conversational AI systems, emphasizing the need for continuous optimization, monitoring, and expertise to ensure peak performance.

Market Segmentation by Type: Chatbots Dominate the Market

conversational AI is segmented by type into Chatbots and Intelligent Virtual Assistants (IVA). In 2024, Chatbots led in both revenue and CAGR, reflecting their versatility in addressing a wide range of use cases. However, during the forecast period of 2024 to 2032, IVAs are expected to exhibit the highest CAGR. This shift signifies the increasing demand for more sophisticated virtual assistants capable of understanding complex queries and providing context-aware responses, enhancing the overall conversational experience.

North America Remains the Global Leader

Geographically, the conversational AI market exhibits dynamic trends. In 2024, North America led in both revenue and CAGR, driven by early adoption and substantial investments from key players. However, Asia-Pacific is expected to experience the highest CAGR during the forecast period. This shift is supported by the region's rapid digital transformation, rising technological awareness, and the integration of conversational AI in diverse industries.

Market Competition to Intensify during the Forecast Period

Top players in the conversational AI market include Google, Microsoft, IBM, Amazon, Facebook, Apple, Samsung, Alibaba, Oracle, Nuance Communications, Inc., FIS, SAP SE, Artificial Solutions, Kore.ai, Inc., Avaamo, Conversica, Inc., Jio Haptik Technologies Ltd., Rasa Technologies Inc., Solvvy, Pypestream Inc., Kasisto and Cognigy. These companies deploy diverse strategies such as continuous innovation, strategic partnerships, and expanding service offerings. In 2024, their revenues reflected market leadership, with expectations of sustained growth during the forecast period.

Historical & Forecast Period

This study report represents analysis of each segment from 2022 to 2032 considering 2023 as the base year. Compounded Annual Growth Rate (CAGR) for each of the respective segments estimated for the forecast period of 2024 to 2032.

The current report comprises of quantitative market estimations for each micro market for every geographical region and qualitative market analysis such as micro and macro environment analysis, market trends, competitive intelligence, segment analysis, porters five force model, top winning strategies, top investment markets, emerging trends and technological analysis, case studies, strategic conclusions and recommendations and other key market insights.

Research Methodology

The complete research study was conducted in three phases, namely: secondary research, primary research, and expert panel review. Key data points that enable the estimation of the Conversational AI market are as follows:
  • Research and development budgets of manufacturers and government spending
  • Revenues of key companies in the market segment
  • Number of end users and consumption volume, price and value
  • Geographical revenues generated by countries considered in the report
  • Micro and macro environment factors that are currently influencing the Conversational AI market and their expected impact during the forecast period
The market forecast was performed through proprietary software that analyzes various qualitative and quantitative factors. Growth rate and CAGR were estimated through intensive secondary and primary research. Data triangulation across various data points provides accuracy across various analyzed market segments in the report. Application of both top down and bottom-up approach for validation of market estimation assures logical, methodical and mathematical consistency of the quantitative data.

Market Segmentation

  • Component
  • Solutions
  • Managed Services
  • Professional Services
  • Training & Consulting
  • System Integration & Implementation
  • Support & Maintenance
  • Type
  • Chatbots
  • Intelligent Virtual Assistant (IVA)
  • Deployment
  • On-premises
  • Cloud
  • Technology
  • Natural Language Processing (NLP)
  • ML and Deep Learning
  • Automatic Speech Recognition (ASR)
  • End-User
  • BFSI
  • Healthcare
  • IT & Telecom
  • Retail & eCommerce
  • Education
  • Media & Entertainment
  • Automotive
  • Others (Government, Hospitality, Manufacturing, etc.)

Region Segment (2022-2032; US$ Million)

  • North America
    • U.S.
    • Canada
    • Rest of North America
  • UK and European Union
    • UK
    • Germany
    • Spain
    • Italy
    • France
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • Australia
    • South Korea
    • Rest of Asia Pacific
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America
  • Middle East and Africa
    • GCC
    • Africa
    • Rest of Middle East and Africa

Key questions answered in this report

  • What are the key micro and macro environmental factors that are impacting the growth of Conversational AI market?
  • What are the key investment pockets with respect to product segments and geographies currently and during the forecast period?
  • Estimated forecast and market projections up to 2032.
  • Which segment accounts for the fastest CAGR during the forecast period?
  • Which market segment holds a larger market share and why?
  • Are low and middle-income economies investing in the Conversational AI market?
  • Which is the largest regional market for Conversational AI market?
  • What are the market trends and dynamics in emerging markets such as Asia Pacific, Latin America, and Middle East & Africa?
  • Which are the key trends driving Conversational AI market growth?
  • Who are the key competitors and what are their key strategies to enhance their market presence in the Conversational AI market worldwide?


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Table of Contents

1. Preface
1.1. Report Description
1.1.1. Purpose of the Report
1.1.2. Target Audience
1.1.3. Key Offerings
1.2. Market Segmentation
1.3. Research Methodology
1.3.1. Phase I - Secondary Research
1.3.2. Phase II - Primary Research
1.3.3. Phase III - Expert Panel Review
1.3.4. Assumptions
1.3.5. Approach Adopted
2. Executive Summary
2.1. Market Snapshot: Global Conversational AI Market
2.2. Global Conversational AI Market, By Component, 2023 (US$ Million)
2.3. Global Conversational AI Market, By Type, 2023 (US$ Million)
2.4. Global Conversational AI Market, By Deployment, 2023 (US$ Million)
2.5. Global Conversational AI Market, By Technology, 2023 (US$ Million)
2.6. Global Conversational AI Market, By End-User, 2023 (US$ Million)
2.7. Global Conversational AI Market, By Geography, 2023 (US$ Million)
2.8. Attractive Investment Proposition by Geography, 2023
3. Conversational AI Market: Competitive Analysis
3.1. Market Positioning of Key Conversational AI Market Vendors
3.2. Strategies Adopted by Conversational AI Market Vendors
3.3. Key Industry Strategies
3.4. Tier Analysis 2023 Versus 2031
4. Conversational AI Market: Macro Analysis & Market Dynamics
4.1. Introduction
4.2. Global Conversational AI Market Value, 2024-2032, (US$ Million)
4.3. Market Dynamics
4.3.1. Market Drivers
4.3.2. Market Restraints
4.3.3. Key Challenges
4.3.4. Key Opportunities
4.4. Impact Analysis of Drivers and Restraints
4.5. See-Saw Analysis
4.6. Porter's Five Force Model
4.6.1. Supplier Power
4.6.2. Buyer Power
4.6.3. Threat of Substitutes
4.6.4. Threat of New Entrants
4.6.5. Competitive Rivalry
4.7. PESTEL Analysis
4.7.1. Political Landscape
4.7.2. Economic Landscape
4.7.3. Technology Landscape
4.7.4. Legal Landscape
4.7.5. Social Landscape
5. Conversational AI Market: By Component, 2022-2032, USD (Million)
5.1. Market Overview
5.2. Growth & Revenue Analysis: 2023 Versus 2031
5.3. Market Segmentation
5.3.1. Solutions
5.3.2. Managed Services
5.3.3. Professional Services
5.3.3.1. Training & Consulting
5.3.3.2. System Integration & Implementation
5.3.3.3. Support & Maintenance
6. Conversational AI Market: By Type, 2022-2032, USD (Million)
6.1. Market Overview
6.2. Growth & Revenue Analysis: 2023 Versus 2031
6.3. Market Segmentation
6.3.1. Chatbots
6.3.2. Intelligent Virtual Assistant (IVA)
7. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
7.1. Market Overview
7.2. Growth & Revenue Analysis: 2023 Versus 2031
7.3. Market Segmentation
7.3.1. On-premises
7.3.2. Cloud
8. Conversational AI Market: By Technology, 2022-2032, USD (Million)
8.1. Market Overview
8.2. Growth & Revenue Analysis: 2023 Versus 2031
8.3. Market Segmentation
8.3.1. Natural Language Processing (NLP)
8.3.2. ML and Deep Learning
8.3.3. Automatic Speech Recognition (ASR)
9. Conversational AI Market: By End-User, 2022-2032, USD (Million)
9.1. Market Overview
9.2. Growth & Revenue Analysis: 2023 Versus 2031
9.3. Market Segmentation
9.3.1. BFSI
9.3.2. Healthcare
9.3.3. IT & Telecom
9.3.4. Retail & eCommerce
9.3.5. Education
9.3.6. Media & Entertainment
9.3.7. Automotive
9.3.8. Others (Government, Hospitality, Manufacturing, etc.)
10. North America Conversational AI Market, 2022-2032, USD (Million)
10.1. Market Overview
10.2. Conversational AI Market: By Component, 2022-2032, USD (Million)
10.3. Conversational AI Market: By Type, 2022-2032, USD (Million)
10.4. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
10.5. Conversational AI Market: By Technology, 2022-2032, USD (Million)
10.6. Conversational AI Market: By End-User, 2022-2032, USD (Million)
10.7. Conversational AI Market: By Region, 2022-2032, USD (Million)
10.7.1. North America
10.7.1.1. U.S.
10.7.1.1.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
10.7.1.1.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
10.7.1.1.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
10.7.1.1.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
10.7.1.1.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
10.7.1.2. Canada
10.7.1.2.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
10.7.1.2.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
10.7.1.2.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
10.7.1.2.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
10.7.1.2.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
10.7.1.3. Rest of North America
10.7.1.3.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
10.7.1.3.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
10.7.1.3.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
10.7.1.3.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
10.7.1.3.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
11. UK and European Union Conversational AI Market, 2022-2032, USD (Million)
11.1. Market Overview
11.2. Conversational AI Market: By Component, 2022-2032, USD (Million)
11.3. Conversational AI Market: By Type, 2022-2032, USD (Million)
11.4. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
11.5. Conversational AI Market: By Technology, 2022-2032, USD (Million)
11.6. Conversational AI Market: By End-User, 2022-2032, USD (Million)
11.7. Conversational AI Market: By Region, 2022-2032, USD (Million)
11.7.1. UK and European Union
11.7.1.1. UK
11.7.1.1.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
11.7.1.1.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
11.7.1.1.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
11.7.1.1.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
11.7.1.1.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
11.7.1.2. Germany
11.7.1.2.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
11.7.1.2.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
11.7.1.2.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
11.7.1.2.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
11.7.1.2.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
11.7.1.3. Spain
11.7.1.3.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
11.7.1.3.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
11.7.1.3.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
11.7.1.3.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
11.7.1.3.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
11.7.1.4. Italy
11.7.1.4.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
11.7.1.4.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
11.7.1.4.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
11.7.1.4.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
11.7.1.4.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
11.7.1.5. France
11.7.1.5.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
11.7.1.5.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
11.7.1.5.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
11.7.1.5.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
11.7.1.5.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
11.7.1.6. Rest of Europe
11.7.1.6.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
11.7.1.6.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
11.7.1.6.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
11.7.1.6.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
11.7.1.6.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
12. Asia Pacific Conversational AI Market, 2022-2032, USD (Million)
12.1. Market Overview
12.2. Conversational AI Market: By Component, 2022-2032, USD (Million)
12.3. Conversational AI Market: By Type, 2022-2032, USD (Million)
12.4. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
12.5. Conversational AI Market: By Technology, 2022-2032, USD (Million)
12.6. Conversational AI Market: By End-User, 2022-2032, USD (Million)
12.7. Conversational AI Market: By Region, 2022-2032, USD (Million)
12.7.1. Asia Pacific
12.7.1.1. China
12.7.1.1.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
12.7.1.1.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
12.7.1.1.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
12.7.1.1.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
12.7.1.1.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
12.7.1.2. Japan
12.7.1.2.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
12.7.1.2.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
12.7.1.2.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
12.7.1.2.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
12.7.1.2.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
12.7.1.3. India
12.7.1.3.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
12.7.1.3.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
12.7.1.3.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
12.7.1.3.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
12.7.1.3.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
12.7.1.4. Australia
12.7.1.4.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
12.7.1.4.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
12.7.1.4.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
12.7.1.4.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
12.7.1.4.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
12.7.1.5. South Korea
12.7.1.5.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
12.7.1.5.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
12.7.1.5.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
12.7.1.5.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
12.7.1.5.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
12.7.1.6. Rest of Asia Pacific
12.7.1.6.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
12.7.1.6.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
12.7.1.6.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
12.7.1.6.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
12.7.1.6.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
13. Latin America Conversational AI Market, 2022-2032, USD (Million)
13.1. Market Overview
13.2. Conversational AI Market: By Component, 2022-2032, USD (Million)
13.3. Conversational AI Market: By Type, 2022-2032, USD (Million)
13.4. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
13.5. Conversational AI Market: By Technology, 2022-2032, USD (Million)
13.6. Conversational AI Market: By End-User, 2022-2032, USD (Million)
13.7. Conversational AI Market: By Region, 2022-2032, USD (Million)
13.7.1. Latin America
13.7.1.1. Brazil
13.7.1.1.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
13.7.1.1.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
13.7.1.1.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
13.7.1.1.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
13.7.1.1.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
13.7.1.2. Mexico
13.7.1.2.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
13.7.1.2.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
13.7.1.2.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
13.7.1.2.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
13.7.1.2.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
13.7.1.3. Rest of Latin America
13.7.1.3.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
13.7.1.3.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
13.7.1.3.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
13.7.1.3.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
13.7.1.3.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
14. Middle East and Africa Conversational AI Market, 2022-2032, USD (Million)
14.1. Market Overview
14.2. Conversational AI Market: By Component, 2022-2032, USD (Million)
14.3. Conversational AI Market: By Type, 2022-2032, USD (Million)
14.4. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
14.5. Conversational AI Market: By Technology, 2022-2032, USD (Million)
14.6. Conversational AI Market: By End-User, 2022-2032, USD (Million)
14.7. Conversational AI Market: By Region, 2022-2032, USD (Million)
14.7.1. Middle East and Africa
14.7.1.1. GCC
14.7.1.1.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
14.7.1.1.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
14.7.1.1.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
14.7.1.1.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
14.7.1.1.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
14.7.1.2. Africa
14.7.1.2.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
14.7.1.2.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
14.7.1.2.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
14.7.1.2.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
14.7.1.2.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
14.7.1.3. Rest of Middle East and Africa
14.7.1.3.1. Conversational AI Market: By Component, 2022-2032, USD (Million)
14.7.1.3.2. Conversational AI Market: By Type, 2022-2032, USD (Million)
14.7.1.3.3. Conversational AI Market: By Deployment, 2022-2032, USD (Million)
14.7.1.3.4. Conversational AI Market: By Technology, 2022-2032, USD (Million)
14.7.1.3.5. Conversational AI Market: By End-User, 2022-2032, USD (Million)
15. Company Profile
15.1. Google
15.1.1. Company Overview
15.1.2. Financial Performance
15.1.3. Product Portfolio
15.1.4. Strategic Initiatives
15.2. Microsoft
15.2.1. Company Overview
15.2.2. Financial Performance
15.2.3. Product Portfolio
15.2.4. Strategic Initiatives
15.3. IBM
15.3.1. Company Overview
15.3.2. Financial Performance
15.3.3. Product Portfolio
15.3.4. Strategic Initiatives
15.4. Amazon
15.4.1. Company Overview
15.4.2. Financial Performance
15.4.3. Product Portfolio
15.4.4. Strategic Initiatives
15.5. Facebook
15.5.1. Company Overview
15.5.2. Financial Performance
15.5.3. Product Portfolio
15.5.4. Strategic Initiatives
15.6. Apple
15.6.1. Company Overview
15.6.2. Financial Performance
15.6.3. Product Portfolio
15.6.4. Strategic Initiatives
15.7. Samsung
15.7.1. Company Overview
15.7.2. Financial Performance
15.7.3. Product Portfolio
15.7.4. Strategic Initiatives
15.8. Alibaba
15.8.1. Company Overview
15.8.2. Financial Performance
15.8.3. Product Portfolio
15.8.4. Strategic Initiatives
15.9. Oracle
15.9.1. Company Overview
15.9.2. Financial Performance
15.9.3. Product Portfolio
15.9.4. Strategic Initiatives
15.10. Nuance Communications, Inc.
15.10.1. Company Overview
15.10.2. Financial Performance
15.10.3. Product Portfolio
15.10.4. Strategic Initiatives
15.11. FIS
15.11.1. Company Overview
15.11.2. Financial Performance
15.11.3. Product Portfolio
15.11.4. Strategic Initiatives
15.12. SAP SE
15.12.1. Company Overview
15.12.2. Financial Performance
15.12.3. Product Portfolio
15.12.4. Strategic Initiatives
15.13. Artificial Solutions
15.13.1. Company Overview
15.13.2. Financial Performance
15.13.3. Product Portfolio
15.13.4. Strategic Initiatives
15.14. Kore.ai, Inc.
15.14.1. Company Overview
15.14.2. Financial Performance
15.14.3. Product Portfolio
15.14.4. Strategic Initiatives
15.15. Avaamo
15.15.1. Company Overview
15.15.2. Financial Performance
15.15.3. Product Portfolio
15.15.4. Strategic Initiatives
15.16. Conversica, Inc.
15.16.1. Company Overview
15.16.2. Financial Performance
15.16.3. Product Portfolio
15.16.4. Strategic Initiatives
15.17. Jio Haptik Technologies Ltd.
15.17.1. Company Overview
15.17.2. Financial Performance
15.17.3. Product Portfolio
15.17.4. Strategic Initiatives
15.18. Rasa Technologies Inc.
15.18.1. Company Overview
15.18.2. Financial Performance
15.18.3. Product Portfolio
15.18.4. Strategic Initiatives
15.19. Solvvy
15.19.1. Company Overview
15.19.2. Financial Performance
15.19.3. Product Portfolio
15.19.4. Strategic Initiatives
15.20. Pypestream Inc.
15.20.1. Company Overview
15.20.2. Financial Performance
15.20.3. Product Portfolio
15.20.4. Strategic Initiatives
15.21. Kasisto
15.21.1. Company Overview
15.21.2. Financial Performance
15.21.3. Product Portfolio
15.21.4. Strategic Initiatives
15.22. Cognigy
15.22.1. Company Overview
15.22.2. Financial Performance
15.22.3. Product Portfolio
15.22.4. Strategic Initiatives
15.23. Other Notable Players
15.23.1. Company Overview
15.23.2. Financial Performance
15.23.3. Product Portfolio
15.23.4. Strategic Initiatives
List of Figures
Figure 1 Global Conversational AI Market: Market Coverage
Figure 2 Research Methodology and Data Sources
Figure 3 Market Size Estimation - Top Down & Bottom-Up Approach
Figure 4 Global Conversational AI Market: Quality Assurance
Figure 5 Global Conversational AI Market, By Component, 2023
Figure 6 Global Conversational AI Market, By Type, 2023
Figure 7 Global Conversational AI Market, By Deployment, 2023
Figure 8 Global Conversational AI Market, By Technology, 2023
Figure 9 Global Conversational AI Market, By End-User, 2023
Figure 10 Global Conversational AI Market, By Geography, 2023
Figure 11 Market Geographical Opportunity Matrix - Global Conversational AI Market, 2023
Figure 12 Market Positioning of Key Conversational AI Market Players, 2023
Figure 13 Global Conversational AI Market - Tier Analysis - Percentage of Revenues by Tier Level, 2023 Versus 2031
Figure 14 Global Conversational AI Market, By Component, 2023 Vs 2032, %
Figure 15 Global Conversational AI Market, By Type, 2023 Vs 2032, %
Figure 16 Global Conversational AI Market, By Deployment, 2023 Vs 2032, %
Figure 17 Global Conversational AI Market, By Technology, 2023 Vs 2032, %
Figure 18 Global Conversational AI Market, By End-User, 2023 Vs 2032, %
Figure 19 U.S. Conversational AI Market (US$ Million), 2022-2032
Figure 20 Canada Conversational AI Market (US$ Million), 2022-2032
Figure 21 Rest of North America Conversational AI Market (US$ Million), 2022-2032
Figure 22 UK Conversational AI Market (US$ Million), 2022-2032
Figure 23 Germany Conversational AI Market (US$ Million), 2022-2032
Figure 24 Spain Conversational AI Market (US$ Million), 2022-2032
Figure 25 Italy Conversational AI Market (US$ Million), 2022-2032
Figure 26 France Conversational AI Market (US$ Million), 2022-2032
Figure 27 Rest of Europe Conversational AI Market (US$ Million), 2022-2032
Figure 28 China Conversational AI Market (US$ Million), 2022-2032
Figure 29 Japan Conversational AI Market (US$ Million), 2022-2032
Figure 30 India Conversational AI Market (US$ Million), 2022-2032
Figure 31 Australia Conversational AI Market (US$ Million), 2022-2032
Figure 32 South Korea Conversational AI Market (US$ Million), 2022-2032
Figure 33 Rest of Asia Conversational AI Market (US$ Million), 2022-2032
Figure 34 Brazil Conversational AI Market (US$ Million), 2022-2032
Figure 35 Mexico Conversational AI Market (US$ Million), 2022-2032
Figure 36 Rest of Latin America Conversational AI Market (US$ Million), 2022-2032
Figure 37 GCC Conversational AI Market (US$ Million), 2022-2032
Figure 38 Africa Conversational AI Market (US$ Million), 2022-2032
Figure 39 Rest of Middle East and Africa Conversational AI Market (US$ Million), 2022-2032
List of Tables
Table 1 Global Conversational AI Market By Component, 2022-2032, USD (Million)
Table 2 Global Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 3 Global Conversational AI Market By Type, 2022-2032, USD (Million)
Table 4 Global Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 5 Global Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 6 Global Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 7 North America Conversational AI Market By Component, 2022-2032, USD (Million)
Table 8 North America Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 9 North America Conversational AI Market By Type, 2022-2032, USD (Million)
Table 10 North America Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 11 North America Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 12 North America Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 13 U.S. Conversational AI Market By Component, 2022-2032, USD (Million)
Table 14 U.S. Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 15 U.S. Conversational AI Market By Type, 2022-2032, USD (Million)
Table 16 U.S. Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 17 U.S. Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 18 U.S. Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 19 Canada Conversational AI Market By Component, 2022-2032, USD (Million)
Table 20 Canada Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 21 Canada Conversational AI Market By Type, 2022-2032, USD (Million)
Table 22 Canada Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 23 Canada Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 24 Canada Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 25 Rest of North America Conversational AI Market By Component, 2022-2032, USD (Million)
Table 26 Rest of North America Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 27 Rest of North America Conversational AI Market By Type, 2022-2032, USD (Million)
Table 28 Rest of North America Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 29 Rest of North America Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 30 Rest of North America Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 31 UK and European Union Conversational AI Market By Component, 2022-2032, USD (Million)
Table 32 UK and European Union Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 33 UK and European Union Conversational AI Market By Type, 2022-2032, USD (Million)
Table 34 UK and European Union Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 35 UK and European Union Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 36 UK and European Union Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 37 UK Conversational AI Market By Component, 2022-2032, USD (Million)
Table 38 UK Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 39 UK Conversational AI Market By Type, 2022-2032, USD (Million)
Table 40 UK Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 41 UK Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 42 UK Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 43 Germany Conversational AI Market By Component, 2022-2032, USD (Million)
Table 44 Germany Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 45 Germany Conversational AI Market By Type, 2022-2032, USD (Million)
Table 46 Germany Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 47 Germany Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 48 Germany Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 49 Spain Conversational AI Market By Component, 2022-2032, USD (Million)
Table 50 Spain Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 51 Spain Conversational AI Market By Type, 2022-2032, USD (Million)
Table 52 Spain Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 53 Spain Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 54 Spain Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 55 Italy Conversational AI Market By Component, 2022-2032, USD (Million)
Table 56 Italy Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 57 Italy Conversational AI Market By Type, 2022-2032, USD (Million)
Table 58 Italy Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 59 Italy Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 60 Italy Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 61 France Conversational AI Market By Component, 2022-2032, USD (Million)
Table 62 France Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 63 France Conversational AI Market By Type, 2022-2032, USD (Million)
Table 64 France Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 65 France Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 66 France Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 67 Rest of Europe Conversational AI Market By Component, 2022-2032, USD (Million)
Table 68 Rest of Europe Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 69 Rest of Europe Conversational AI Market By Type, 2022-2032, USD (Million)
Table 70 Rest of Europe Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 71 Rest of Europe Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 72 Rest of Europe Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 73 Asia Conversational AI Market By Component, 2022-2032, USD (Million)
Table 74 Asia Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 75 Asia Conversational AI Market By Type, 2022-2032, USD (Million)
Table 76 Asia Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 77 Asia Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 78 Asia Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 79 China Conversational AI Market By Component, 2022-2032, USD (Million)
Table 80 China Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 81 China Conversational AI Market By Type, 2022-2032, USD (Million)
Table 82 China Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 83 China Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 84 China Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 85 Japan Conversational AI Market By Component, 2022-2032, USD (Million)
Table 86 Japan Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 87 Japan Conversational AI Market By Type, 2022-2032, USD (Million)
Table 88 Japan Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 89 Japan Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 90 Japan Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 91 India Conversational AI Market By Component, 2022-2032, USD (Million)
Table 92 India Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 93 India Conversational AI Market By Type, 2022-2032, USD (Million)
Table 94 India Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 95 India Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 96 India Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 97 Australia Conversational AI Market By Component, 2022-2032, USD (Million)
Table 98 Australia Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 99 Australia Conversational AI Market By Type, 2022-2032, USD (Million)
Table 100 Australia Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 101 Australia Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 102 Australia Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 103 South Korea Conversational AI Market By Component, 2022-2032, USD (Million)
Table 104 South Korea Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 105 South Korea Conversational AI Market By Type, 2022-2032, USD (Million)
Table 106 South Korea Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 107 South Korea Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 108 South Korea Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 109 Latin America Conversational AI Market By Component, 2022-2032, USD (Million)
Table 110 Latin America Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 111 Latin America Conversational AI Market By Type, 2022-2032, USD (Million)
Table 112 Latin America Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 113 Latin America Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 114 Latin America Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 115 Brazil Conversational AI Market By Component, 2022-2032, USD (Million)
Table 116 Brazil Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 117 Brazil Conversational AI Market By Type, 2022-2032, USD (Million)
Table 118 Brazil Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 119 Brazil Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 120 Brazil Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 121 Mexico Conversational AI Market By Component, 2022-2032, USD (Million)
Table 122 Mexico Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 123 Mexico Conversational AI Market By Type, 2022-2032, USD (Million)
Table 124 Mexico Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 125 Mexico Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 126 Mexico Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 127 Rest of Latin America Conversational AI Market By Component, 2022-2032, USD (Million)
Table 128 Rest of Latin America Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 129 Rest of Latin America Conversational AI Market By Type, 2022-2032, USD (Million)
Table 130 Rest of Latin America Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 131 Rest of Latin America Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 132 Rest of Latin America Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 133 Middle East and Africa Conversational AI Market By Component, 2022-2032, USD (Million)
Table 134 Middle East and Africa Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 135 Middle East and Africa Conversational AI Market By Type, 2022-2032, USD (Million)
Table 136 Middle East and Africa Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 137 Middle East and Africa Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 138 Middle East and Africa Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 139 GCC Conversational AI Market By Component, 2022-2032, USD (Million)
Table 140 GCC Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 141 GCC Conversational AI Market By Type, 2022-2032, USD (Million)
Table 142 GCC Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 143 GCC Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 144 GCC Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 145 Africa Conversational AI Market By Component, 2022-2032, USD (Million)
Table 146 Africa Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 147 Africa Conversational AI Market By Type, 2022-2032, USD (Million)
Table 148 Africa Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 149 Africa Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 150 Africa Conversational AI Market By End-User, 2022-2032, USD (Million)
Table 151 Rest of Middle East and Africa Conversational AI Market By Component, 2022-2032, USD (Million)
Table 152 Rest of Middle East and Africa Conversational AI Market By Professional Services, 2022-2032, USD (Million)
Table 153 Rest of Middle East and Africa Conversational AI Market By Type, 2022-2032, USD (Million)
Table 154 Rest of Middle East and Africa Conversational AI Market By Deployment, 2022-2032, USD (Million)
Table 155 Rest of Middle East and Africa Conversational AI Market By Technology, 2022-2032, USD (Million)
Table 156 Rest of Middle East and Africa Conversational AI Market By End-User, 2022-2032, USD (Million)

Companies Mentioned

  • Google
  • Microsoft
  • IBM
  • Amazon
  • Facebook
  • Apple
  • Samsung
  • Alibaba
  • Oracle
  • Nuance Communications, Inc.
  • FIS
  • SAP SE
  • Artificial Solutions
  • Kore.ai, Inc.
  • Avaamo
  • Conversica, Inc.
  • Jio Haptik Technologies Ltd.
  • Rasa Technologies Inc.
  • Solvvy
  • Pypestream Inc.
  • Kasisto
  • Cognigy

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