Conversational Commerce Market Report 2026

The conversational commerce market size has grown strongly in recent years. It will grow from $12.94 billion in 2025 to $14.11 billion in 2026 at a compound annual growth rate (CAGR) of 9%. The growth in the historic period can be attributed to rise of smartphone and messaging app usage, growth of social media platforms for commerce, increased consumer preference for instant support, advancements in natural language processing, adoption of chatbots by e-commerce platforms.

The conversational commerce market size is expected to see strong growth in the next few years. It will grow to $18.39 billion in 2030 at a compound annual growth rate (CAGR) of 6.9%. The growth in the forecast period can be attributed to expansion of AI-powered conversational platforms, integration of voice commerce technologies, growth in cross-border e-commerce, demand for personalized shopping experiences, rising adoption of cloud-based conversational commerce solutions. Major trends in the forecast period include omnichannel customer engagement, AI-powered personalized shopping, real-time customer support automation, voice and text-based commerce integration, data-driven consumer insights.

The projected growth of the conversational commerce market is being fueled by the expansion of the e-commerce industry. E-commerce, or electronic commerce, involves the buying and selling of goods and services over the Internet. Conversational commerce leverages the power of conversation to facilitate sales by employing AI-based text and voice assistants, social messaging apps, and other innovative tools to engage with customers. For example, data from the United States Census Bureau shows that in the third quarter of 2023, retail e-commerce sales in the US reached $271.7 billion, marking a slight 0.9% increase from the previous quarter and a significant 7.8% boost compared to the same period in 2022. This expansion of the e-commerce industry is a driving force behind the growth of the conversational commerce market.

Major companies operating in the conversational commerce market are concentrating on creating innovative solutions such as AI-powered conversational commerce platforms to improve personalization, convenience, and real-time customer engagement. AI-powered conversational commerce platforms are digital tools that leverage artificial intelligence, intent recognition, and natural language processing to analyze user behavior and intent across digital touchpoints, providing features such as real-time intent mapping, tailored product suggestions, and smooth in-app transactions. For example, in March 2023, Bobble AI, an India-based conversational media platform, introduced Bobble Super. This conversational commerce solution delivers users a seamless, personalized, and real-time intent-driven shopping experience directly through its keyboard application. Customers can order food, book flight tickets, and send gifts online to over 100 businesses, including Swiggy, Redrail, Winni, and Garnier. By utilizing advanced intent recognition technology that tracks users' intents across smartphone activity in real time, the Super Keyboard app provides personalized product and service recommendations throughout the user’s smartphone journey.

In January 2024, Bloomreach, a US-based software company, acquired Radiance Commerce for an undisclosed amount. This acquisition is aimed at strengthening Bloomreach's ability to create personalized online shopping experiences that replicate the interactions customers have with sales representatives in physical stores. Radiance Commerce, also a US-based company, specializes in conversational commerce and artificial intelligence (AI) solutions tailored for the e-commerce sector. By integrating Radiance's expertise, Bloomreach plans to enhance its e-commerce offerings with AI-powered, interactive, and customer-centric shopping experiences.

Major companies operating in the conversational commerce market are Amazon Inc., Apple Inc., Google LLC, Microsoft Corporation, Facebook Inc., IBM Corporation, Oracle Corporation, Salesforce Inc., Shopify Inc., Webio Ltd., Zendesk Inc., Nuance Communications Inc., LivePerson, HubSpot, Kore.ai Inc., Intercom Inc., Drift.com Inc., Haptic Technologies Pvt Ltd., SleekFlow, Yalochat, CogniCor Technologies, Charles GmbH, Octane AI, Recart, Bobble Keyboard.

North America was the largest region in the conversational commerce market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the conversational commerce market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the conversational commerce market report are Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Taiwan; Russia; South Korea; UK; USA; Canada; Italy; Spain.

The conversational commerce market includes revenues earned by entities by providing services such as customer support, ordering and purchasing, payment processing, personalized experiences, upselling and cross-selling, product catalog integration, language translation. The market value includes the value of related goods sold by the service provider or included within the service offering. The conversational commerce market also includes sales of smart speakers and smart displays. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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