The Europe Queue Management System Market would witness market growth of 5.9% CAGR during the forecast period (2024-2031).
The Germany market dominated the Europe Queue Management System Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $73.6 million by 2031. The UK market is registering a CAGR of 5% during (2024 - 2031). Additionally, The France market would showcase a CAGR of 6.8% during (2024 - 2031).
Integrating Internet of Things (IoT) devices and Artificial Intelligence (AI) technologies into queue management systems enables more sophisticated functionalities, such as predictive queue management, dynamic queue routing, and personalized customer interactions. Businesses seek queue management solutions tailored to their needs and seamlessly connected with their existing systems.
Modular queue management platforms that offer flexible configurations and APIs for integration with third-party applications are becoming increasingly popular among businesses looking for tailored solutions. There’s a growing demand for real-time visibility into queue status and wait times among businesses and customers. Queue management systems use digital signs, mobile apps, and web portals to deliver real-time updates on queue status, expected wait times, and service availability, providing customers with more informed decisions and planning their visits accordingly.
Financial institutions and banks operating in the UK are undertaking branch transformation initiatives to improve customer experiences, streamline operations, and accommodate evolving consumer preferences. The BFSI sector in the UK embraces omnichannel strategies to provide seamless experiences across digital and physical channels. UK banks and financial institutions are early adopters of cutting-edge technologies like AI, biometrics, and IoT to improve service delivery and operational efficiency and drive digital transformation. It is home to an estimated 2,500 fintech companies, with six of the top ten in London. Thus, all these factors will uplift the regional market’s expansion in the coming years.
Based on Mode, the market is segmented into Virtual Queuing, and Non-Virtual Queuing. Based on Application, the market is segmented into Customer Service, Reporting & Analytics, Appointment Management, Query Handling, Real-Time Monitoring, In-Store Management, and Others. Based on Enterprise Size, the market is segmented into Large Enterprises, and SMEs. Based on Deployment Model, the market is segmented into On-Premise, and Cloud. Based on Offering, the market is segmented into Hardware, Software, and Services. Based on Queue Type, the market is segmented into Structured Queue, Unstructured Queue, Kiosk Queue, and Mobile Queue. Based on Vertical, the market is segmented into BFSI, Government & Public Sector, Energy & Utilities, Healthcare & Lifesciences, Travel & Hospitality, Education, Retail, IT & Telecom, and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
The Germany market dominated the Europe Queue Management System Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $73.6 million by 2031. The UK market is registering a CAGR of 5% during (2024 - 2031). Additionally, The France market would showcase a CAGR of 6.8% during (2024 - 2031).
Integrating Internet of Things (IoT) devices and Artificial Intelligence (AI) technologies into queue management systems enables more sophisticated functionalities, such as predictive queue management, dynamic queue routing, and personalized customer interactions. Businesses seek queue management solutions tailored to their needs and seamlessly connected with their existing systems.
Modular queue management platforms that offer flexible configurations and APIs for integration with third-party applications are becoming increasingly popular among businesses looking for tailored solutions. There’s a growing demand for real-time visibility into queue status and wait times among businesses and customers. Queue management systems use digital signs, mobile apps, and web portals to deliver real-time updates on queue status, expected wait times, and service availability, providing customers with more informed decisions and planning their visits accordingly.
Financial institutions and banks operating in the UK are undertaking branch transformation initiatives to improve customer experiences, streamline operations, and accommodate evolving consumer preferences. The BFSI sector in the UK embraces omnichannel strategies to provide seamless experiences across digital and physical channels. UK banks and financial institutions are early adopters of cutting-edge technologies like AI, biometrics, and IoT to improve service delivery and operational efficiency and drive digital transformation. It is home to an estimated 2,500 fintech companies, with six of the top ten in London. Thus, all these factors will uplift the regional market’s expansion in the coming years.
Based on Mode, the market is segmented into Virtual Queuing, and Non-Virtual Queuing. Based on Application, the market is segmented into Customer Service, Reporting & Analytics, Appointment Management, Query Handling, Real-Time Monitoring, In-Store Management, and Others. Based on Enterprise Size, the market is segmented into Large Enterprises, and SMEs. Based on Deployment Model, the market is segmented into On-Premise, and Cloud. Based on Offering, the market is segmented into Hardware, Software, and Services. Based on Queue Type, the market is segmented into Structured Queue, Unstructured Queue, Kiosk Queue, and Mobile Queue. Based on Vertical, the market is segmented into BFSI, Government & Public Sector, Energy & Utilities, Healthcare & Lifesciences, Travel & Hospitality, Education, Retail, IT & Telecom, and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.
List of Key Companies Profiled
- Advantech Co., Ltd.
- JRNI
- AKIS Technologies
- Aurionpro Solutions Limited
- Awebstar Technologies Pte Ltd
- Lavi Industries
- QLess, Inc. (Palisades Growth Capital)
- Qminder Limited
- MaliaTec (Malia Group)
- Q-MATIC Group AB
Market Report Segmentation
By Mode- Virtual Queuing
- Non-Virtual Queuing
- Customer Service
- Reporting & Analytics
- Appointment Management
- Query Handling
- Real-Time Monitoring
- In-Store Management
- Others
- Large Enterprises
- SMEs
- On-Premise
- Cloud
- Hardware
- Software
- Services
- Structured Queue
- Unstructured Queue
- Kiosk Queue
- Mobile Queue
- BFSI
- Government & Public Sector
- Energy & Utilities
- Healthcare & Lifesciences
- Travel & Hospitality
- Education
- Retail
- IT & Telecom
- Others
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
Table of Contents
Chapter 1. Market Scope & Methodology
Chapter 2. Market at a Glance
Chapter 3. Market Overview
Chapter 5. Europe Queue Management System Market by Mode
Chapter 6. Europe Queue Management System Market by Application
Chapter 7. Europe Queue Management System Market by Enterprise Size
Chapter 8. Europe Queue Management System Market by Deployment Model
Chapter 9. Europe Queue Management System Market by Offering
Chapter 10. Europe Queue Management System Market by Queue Type
Chapter 11. Europe Queue Management System Market by Vertical
Chapter 12. Europe Queue Management System Market by Country
Chapter 13. Company Profiles
Companies Mentioned
- Advantech Co., Ltd.
- JRNI
- AKIS Technologies
- Aurionpro Solutions Limited
- Awebstar Technologies Pte Ltd
- Lavi Industries
- QLess, Inc. (Palisades Growth Capital)
- Qminder Limited
- MaliaTec (Malia Group)
- Q-MATIC Group AB
Methodology
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