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2024 UCC Buyers Perspectives

  • Report

  • 81 Pages
  • May 2024
  • Region: Global
  • Frost & Sullivan
  • ID: 5978721
Description Jump to:

Customer Needs for Agility and Flexibility will Drive Continued Market Growth

The 2024 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities:

  • Top technical challenges for IT/telecom departments
  • Top non-technical challenges for IT/telecom departments
  • Current unified communications and collaboration (UCC) technology adoption rates
  • Future UCC applications adoption plans
  • Future UCC endpoint adoption plans
  • Future UCC applications investment plans among current users
  • Future UCC endpoint investment plans among current users
  • UCC technology investment drivers
  • Current and future support for evolving work styles
  • Current and future use of office real estate
  • Current and future UCC technology budgets
  • UCC technology selection factors
  • UCC provider selection factors
  • UCC solution purchasing preferences
This analysis will be complemented by additional ITDM survey-based reports, which are planned to be published throughout this year, detailing trends in enterprise telephony, communications platform as a service (CPaaS), frontliner solutions, meeting rooms, office space utilization, and various verticals.

Table of Contents

Research Objectives and Methodology
  • Research Objectives
  • Research Methodology
  • Respondent Demographics
Summary of Key Findings
  • Key Findings
IT/Telecom Department Challenges
  • IT/Telecom Departments Non-technical Challenges: Total
  • IT/Telecom Departments Technology Challenges: Total
  • APAC IT/Telecom Department Challenges
  • Europe IT/Telecom Department Challenges
  • LATAM IT/Telecom Department Challenges
  • North America IT/Telecom Department Challenges
  • IT/Telecom Department Challenges Analysis by Organization Size
UCC Adoption Status
  • UCC Software Adoption is Advancing Steadily
  • UCC Software Investment Plans Among Current Adopters
  • UCC Device Adoption
  • UCC Device Investment Plans Among Current Adopters
  • UCC Solution Adoption Analysis
Workspace and Work Style Evolution
  • Current Remote Work Status
  • Future Plans for Remote Work are Strong
  • Future Remote Work Plans in APAC
  • Future Remote Work Plans in Europe
  • Future Remote Work Plans in LATAM
  • Future Remote Work Plans in North America
  • Remote Work Prompts Changes to Office Space
  • APAC Changes to Office Space
  • Europe Changes to Office Space
  • LATAM Changes to Office Space
  • North America Changes to Office Space
  • Employee Satisfaction with Work Models
  • Work Style and Workspace Analysis
AI in the Spotlight
  • AI Deployment Challenges
  • AI Benefits
  • Importance of AI-powered Communications Features
  • AI Deployments Move Beyond Proof-of-Concept Stage
  • AI Adoption and Investment Analysis
UCC Solution Budgets
  • Macro Conditions Impact on Investments
  • Macro Conditions Impact on Investments in APAC
  • Macro Conditions Impact on Investments in Europe
  • Macro Conditions Impact on Investments in LATAM
  • Macro Conditions Impact on Investments in North America
  • Macro Conditions Impact on Investments by Organization Size
  • Respondent Organization’s Annual Revenue
  • UCC Budgets are Healthy
  • UCC Budget Expectations Align with Investment Plans
  • UCC Budget Analysis
UCC Solution Selection and Purchase Factors
  • UCC Solution Investment Drivers
  • UCC Solution Selection Factors: Total
  • UCC Solution Selection Factors Ranked: Total
  • Importance of a Fully Integrated UCaaS Solution by Region
  • UCC Selection Factors: Providers
  • UCC Selection Factors: Technology
  • Preferred Channels to Source UCC Solutions
  • Purchase Factor Analysis
Appendix
  • Growth Opportunities Fuel the Growth Pipeline Engine™
  • Why Is It Increasingly Difficult to Grow?
  • The Strategic Imperative 8™
Next Steps
  • Benefits and Impacts of Growth Opportunities
  • Next Steps
  • Take the Next Step
  • List of Exhibits
  • Legal Disclaimer

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