2025-2026 Conversational AI Solutions for the Enterprise

3.1 Report Participation Criteria

4.1 Conversational AI High-Level Functional Capabilities

6.1 New Features
6.2 Emerging Capabilities

7.1 High-Level Technical Analysis

9.1 Customer Self-Service
9.2 Agent Augmentation
9.2.1 Real-Time Guidance/Next-Best-Action/Virtual Assistants
9.2.2 Transcription
9.2.3 Automated Post-Interaction Summarization

12.1 Company Snapshot

13.1 Integration
13.2 Security and Compliance

15.1 Summary of Survey Findings and Analysis: Vendor Satisfaction
15.1.1 Vendor Satisfaction, by Category and Customer
15.2 Summary of Survey Findings and Analysis: Functional Capabilities
15.2.1 Functional Capabilities Satisfaction, by Category and Customer
15.3 Summary of Survey Findings and Analysis: Product Performance
15.3.1 Product Performance Satisfaction, by Category and Customer
15.4 Customer Insights
15.4.1 Top 3 - 5 Most Liked CAI Solution Features
15.4.2 Top 3 - 5 Challenges of the CAI Solution
15.4.3 Additional Comments

16.1 Cognigy
16.2 IntelePeer
16.3 SESTEK
16.4 Teneo.ai
16.5 UJET
16.6 Verint Systems

Figure 1: Self-Service: GenAI-Enabled Conversational AI Solutions
Figure 2: High-Level Product Information and Functional Summary
Figure 3: 2025 Conversational AI Market Trends
Figure 4: 2025 Conversational AI Market Challenges
Figure 5: New Product Features, by Vendor
Figure 6: Future Enhancements, by Category
Figure 7.1: Artificial Intelligence (AI) and Generative AI
Figure 7.2: Artificial Intelligence (AI) and Generative AI
Figure 8.1: High-Level Technical Analysis
Figure 8.2: High-Level Technical Analysis
Figure 9.1: CAI Design and Orchestration Environment
Figure 9.2: CAI Design and Orchestration Environment
Figure 10.1: Customer-Facing CAI
Figure 10.2: Customer-Facing CAI
Figure 11.1: Real-Time Guidance (RTG)/Next-Best-Action (NBA) Capabilities
Figure 11.2: Real-Time Guidance (RTG)/Next-Best-Action (NBA) Capabilities
Figure 12.1: Transcription
Figure 12.2: Transcription
Figure 13: Automated Post-Interaction Summarization
Figure 14.1: Automated Post-Interaction Summarization
Figure 14.2: Automated Post-Interaction Summarization
Figure 15.1: CAI Quality Management and Oversight
Figure 15.2: CAI Quality Management and Oversight
Figure 16: CAI Revenue Projections, 2025 - 2029
Figure 17: CAI Competitive Landscape
Figure 18.1: Company Information, as of March 31, 2025
Figure 18.2: Company Information, as of March 31, 2025
Figure 19.1: Implementation Analysis
Figure 19.2: Implementation Analysis
Figure 20.1: Integration
Figure 20.2: Integration
Figure 21.1: Security and Compliance
Figure 21.2: Security and Compliance
Figure 22.1: Pricing Structure
Figure 22.2: Pricing Structure
Figure 23: Customer Survey Rating Categories
Figure 24: Average Vendor Satisfaction Ratings, by Category
Figure 25: Implementation Satisfaction Ratings, by Customer
Figure 26: Training Satisfaction Ratings, by Customer
Figure 27: Professional Services Satisfaction Ratings, by Customer
Figure 28: Ongoing Service and Support/Managed Services Satisfaction Ratings, by Customer
Figure 29: Product Innovation Satisfaction Ratings, by Customer
Figure 30: Responsiveness to Product Enhancement Requests Satisfaction Ratings, by Customer
Figure 31: Vendor Communication Satisfaction Ratings, by Customer
Figure 32: Pricing Satisfaction Ratings, by Customer
Figure 33: Overall Vendor Satisfaction Ratings, by Customer
Figure 34: Average Functional Capabilities Satisfaction Ratings, by Category
Figure 35: AI/GenAI/Agentic AI Satisfaction Ratings, by Customer
Figure 36: Design and Orchestration Environment Satisfaction Ratings, by Customer
Figure 37: Customer-Facing Conversational AI Self-Service Satisfaction Ratings, by Customer
Figure 38: Knowledgebase/Knowledge Management Satisfaction Ratings, by Customer
Figure 39: Real-Time Agent Guidance/Next-Best-Action Satisfaction Ratings, by Customer
Figure 40: Transcription Satisfaction Ratings, by Customer
Figure 41: Automated Post-Interaction Summarization Satisfaction Ratings, by Customer
Figure 42: Guardrails Satisfaction Ratings, by Customer
Figure 43: Security and Compliance Satisfaction Ratings, by Customer
Figure 44: Reporting/Analytics for Measuring CAI Performance Satisfaction Ratings, by Customer
Figure 45: System Reliability Satisfaction Ratings, by Customer
Figure 46: Ease of Integration with Third-Party Solutions Satisfaction Ratings, by Customer
Figure 47: Average Product Performance Satisfaction Ratings, by Category
Figure 48: Automatically and Accurately Identify Recommendations for Intents and Source or Generate Content Satisfaction Ratings, by Customer
Figure 49: Automate Inquiries Without Escalation to an Agent Satisfaction Ratings, by Customer
Figure 50: Access Context-Relevant Information from Internal and External Sources Satisfaction Ratings, by Customer
Figure 51: Kick-off Automated Functions or Workflow Satisfaction Ratings, by Customer
Figure 52: Improve the Customer or Agent Experience Satisfaction Ratings, by Customer
Figure 53: Provide a Consistent User Experience Across All Channels Satisfaction Ratings, by Customer
Figure 54: Top 3 - 5 Most Liked Features of Their CAI Solution
Figure 55: Top 3 - 5 Challenges of the CAI Solution
Figure 56: Additional Comments about your Experience with the Vendor and/or Product.