Call Center Outsourcing Market - Global Forecast 2026-2032

The call center outsourcing market is entering a new phase where technological advancement, complex compliance needs, and evolving client expectations are changing how services are sourced and delivered. Senior decision-makers require robust insights to optimize vendor relationships and build resilient, next-generation customer engagement solutions.

Market Snapshot: Call Center Outsourcing Market Size and Growth

The Call Center Outsourcing Market expanded from USD 351.24 billion in 2025 to USD 381.53 billion in 2026 and is projected to reach USD 655.98 billion by 2032 at a CAGR of 9.33%. Growth is fueled by the adoption of conversational AI, advanced analytics, and strong regulatory frameworks. Companies now consider outsourcing integral to customer experience and operational stability, leveraging evolving technologies and compliance strategies to enhance interactions and maintain competitiveness across sectors.

Scope & Segmentation Analysis

Service Types: Includes voice support for nuanced and emotionally driven conversations, complemented by nonvoice channels such as back office, chat, email, and social media management to deliver multi-channel customer interactions.
Industry Verticals: Covers financial services with compliance-intensive requirements, healthcare where data privacy and clinical rigor are crucial, retail and e-commerce focused on flexible capacity and omnichannel engagement, telecom prioritizing rapid technical support, and hospitality demanding responsive disruption management.
Delivery Models: Encompasses onshore models for organizations needing enhanced regulatory compliance or brand alignment, nearshore approaches offering cultural and time-zone synergy, and offshore hubs driving efficiency and scalability.
Enterprise Scale: Serves large enterprises seeking tailored, multi-vendor solutions that require integration capabilities, while small-to-midsize firms prioritize modular, easily deployable offerings for fast implementation.
Geographic Regions: Addresses the Americas, where hybrid work models are advancing; EMEA, recognized for strong data protection and privacy legislation; and Asia-Pacific, which capitalizes on broad service scale and technology-led delivery.
Technology Levers: Features automation, AI, cloud telephony, secure digital infrastructure, and evolving analytics platforms as central to efficient, integrated service delivery and rapid innovation across operational settings.

Key Takeaways from Call Center Outsourcing Market Dynamics

Accelerated deployment of automation and digital platforms is redefining the contribution of outsourcing to customer experience and business efficiency, benefiting both enterprise buyers and service providers.
Enhanced integration of conversational AI and human agents enables organizations to deliver more seamless, responsive, and personalized service interactions.
The value proposition of outsourcing is evolving from pure labor savings to achieving measurable outcomes, such as improved customer retention, loyalty, and operational resilience against future disruptions.
Providers are creating competitive advantage by packaging technology, vertical-specific expertise, and nuanced compliance support to meet industry regulations and complex global standards.
The workforce is experiencing transformation, with hybrid models and upskilling initiatives shifting the agent role from routine inquiry handling to more complex, value-driven customer support.
Providers adopting outcome-oriented contracts and collaborative technology investment approaches are forging strong, sustainable client relationships in a shifting regulatory and operational landscape.

Tariff Impact: 2025 Trade and Regulatory Shifts

Recent tariff changes in 2025 have prompted companies to reassess their sourcing strategies and cost structures in the call center outsourcing market. Many are investigating nearshore and onshore solutions to limit tariff risk exposure while simultaneously increasing investment in cloud-based platforms and automation to decrease dependency on manual labor. Service agreements are adapting, increasingly incorporating risk-sharing mechanisms to address economic fluctuations and ensure business continuity. The strategic priority is shifting toward balancing cost, talent quality, and regulatory compliance in a volatile environment.

Methodology & Data Sources

This analysis draws upon deep primary interviews with enterprise clients, operational leaders, and technology vendors, alongside structured evaluations of provider strategies and detailed secondary research. Data integrity is maintained through triangulation and expert validation, delivering accurate and actionable findings.

Why This Report Matters for Decision-Makers

Guides executives in making data-driven outsourcing decisions in a market shaped by technology shifts, compliance demands, and evolving workforce dynamics.
Provides actionable advice on building resilient, modular operating models and negotiating commercial terms for improved, trackable business performance.
Enables cross-functional teams to align on risk management, compliance, and value creation priorities for modern outsourcing partnerships.

Conclusion

The call center outsourcing market is advancing toward technology-enabled, adaptive operating models that deliver measurable business outcomes. Executives who coordinate strategies spanning technology, workforce, risk, and compliance will remain equipped to generate sustainable value and proactively address evolving global requirements.

Additional Product Information:

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1. Preface

1.1. Objectives of the Study
1.2. Market Definition
1.3. Market Segmentation & Coverage
1.4. Years Considered for the Study
1.5. Currency Considered for the Study
1.6. Language Considered for the Study
1.7. Key Stakeholders

2. Research Methodology

2.1. Introduction
2.2. Research Design
2.2.1. Primary Research
2.2.2. Secondary Research
2.3. Research Framework
2.3.1. Qualitative Analysis
2.3.2. Quantitative Analysis
2.4. Market Size Estimation
2.4.1. Top-Down Approach
2.4.2. Bottom-Up Approach
2.5. Data Triangulation
2.6. Research Outcomes
2.7. Research Assumptions
2.8. Research Limitations

3. Executive Summary

3.1. Introduction
3.2. CXO Perspective
3.3. Market Size & Growth Trends
3.4. Market Share Analysis, 2025
3.5. FPNV Positioning Matrix, 2025
3.6. New Revenue Opportunities
3.7. Next-Generation Business Models
3.8. Industry Roadmap

4. Market Overview

4.1. Introduction
4.2. Industry Ecosystem & Value Chain Analysis
4.2.1. Supply-Side Analysis
4.2.2. Demand-Side Analysis
4.2.3. Stakeholder Analysis
4.3. Porter’s Five Forces Analysis
4.4. PESTLE Analysis
4.5. Market Outlook
4.5.1. Near-Term Market Outlook (0-2 Years)
4.5.2. Medium-Term Market Outlook (3-5 Years)
4.5.3. Long-Term Market Outlook (5-10 Years)
4.6. Go-to-Market Strategy

5. Market Insights

5.1. Consumer Insights & End-User Perspective
5.2. Consumer Experience Benchmarking
5.3. Opportunity Mapping
5.4. Distribution Channel Analysis
5.5. Pricing Trend Analysis
5.6. Regulatory Compliance & Standards Framework
5.7. ESG & Sustainability Analysis
5.8. Disruption & Risk Scenarios
5.9. Return on Investment & Cost-Benefit Analysis

6. Cumulative Impact of United States Tariffs 2025
7. Cumulative Impact of Artificial Intelligence 2025

8. Call Center Outsourcing Market, by Service Type

8.1. Nonvoice Services
8.1.1. Back Office Services
8.1.2. Chat Support
8.1.3. Email Support
8.1.4. Social Media Support
8.2. Voice Services

9. Call Center Outsourcing Market, by Delivery Model

9.1. Nearshore
9.2. Offshore
9.3. Onshore

10. Call Center Outsourcing Market, by Organization Size

10.1. Large Enterprises
10.2. Small & Medium Enterprises

11. Call Center Outsourcing Market, by Industry Vertical

11.1. BFSI
11.2. Healthcare & Life Sciences
11.3. Retail & E-Commerce
11.4. Telecom & IT
11.5. Travel & Hospitality

12. Call Center Outsourcing Market, by Region

12.1. Americas
12.1.1. North America
12.1.2. Latin America
12.2. Europe, Middle East & Africa
12.2.1. Europe
12.2.2. Middle East
12.2.3. Africa
12.3. Asia-Pacific

13. Call Center Outsourcing Market, by Group

13.1. ASEAN
13.2. GCC
13.3. European Union
13.4. BRICS
13.5. G7
13.6. NATO

14. Call Center Outsourcing Market, by Country

14.1. United States
14.2. Canada
14.3. Mexico
14.4. Brazil
14.5. United Kingdom
14.6. Germany
14.7. France
14.8. Russia
14.9. Italy
14.10. Spain
14.11. China
14.12. India
14.13. Japan
14.14. Australia
14.15. South Korea

15. United States Call Center Outsourcing Market
16. China Call Center Outsourcing Market

17. Competitive Landscape

17.1. Market Concentration Analysis, 2025
17.1.1. Concentration Ratio (CR)
17.1.2. Herfindahl Hirschman Index (HHI)
17.2. Recent Developments & Impact Analysis, 2025
17.3. Product Portfolio Analysis, 2025
17.4. Benchmarking Analysis, 2025
17.5. Acticall Sitel Group
17.6. Alorica Inc.
17.7. Arvato Bertelsmann GmbH
17.8. Atento S.A.
17.9. Comdata Group
17.10. Concentrix Corporation
17.11. Convergys Corporation
17.12. Genpact Limited
17.13. Hinduja Global Solutions Limited
17.14. ibex Holdings Limited
17.15. Intelenet Global Services
17.16. Qualfon Corporation
17.17. ResultsCX
17.18. Sitel Group
17.19. Startek Inc.
17.20. Sykes Enterprises Incorporated
17.21. Teleperformance SE
17.22. Televerde
17.23. Transcom Worldwide AB
17.24. TTEC Holdings Inc.
17.25. VXI Global Solutions LLC
17.26. Webhelp Group

List of Figures

FIGURE 1. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, 2018-2032 (USD MILLION)
FIGURE 2. GLOBAL CALL CENTER OUTSOURCING MARKET SHARE, BY KEY PLAYER, 2025
FIGURE 3. GLOBAL CALL CENTER OUTSOURCING MARKET, FPNV POSITIONING MATRIX, 2025
FIGURE 4. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 5. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 6. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 7. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 8. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY REGION, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 9. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY GROUP, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 10. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 11. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, 2018-2032 (USD MILLION)
FIGURE 12. CHINA CALL CENTER OUTSOURCING MARKET SIZE, 2018-2032 (USD MILLION)

List of Tables

TABLE 1. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, 2018-2032 (USD MILLION)
TABLE 2. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 3. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, BY REGION, 2018-2032 (USD MILLION)
TABLE 4. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 5. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 6. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 7. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY BACK OFFICE SERVICES, BY REGION, 2018-2032 (USD MILLION)
TABLE 8. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY BACK OFFICE SERVICES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 9. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY BACK OFFICE SERVICES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 10. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY CHAT SUPPORT, BY REGION, 2018-2032 (USD MILLION)
TABLE 11. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY CHAT SUPPORT, BY GROUP, 2018-2032 (USD MILLION)
TABLE 12. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY CHAT SUPPORT, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 13. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY EMAIL SUPPORT, BY REGION, 2018-2032 (USD MILLION)
TABLE 14. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY EMAIL SUPPORT, BY GROUP, 2018-2032 (USD MILLION)
TABLE 15. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY EMAIL SUPPORT, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 16. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY SOCIAL MEDIA SUPPORT, BY REGION, 2018-2032 (USD MILLION)
TABLE 17. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY SOCIAL MEDIA SUPPORT, BY GROUP, 2018-2032 (USD MILLION)
TABLE 18. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY SOCIAL MEDIA SUPPORT, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 19. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY VOICE SERVICES, BY REGION, 2018-2032 (USD MILLION)
TABLE 20. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY VOICE SERVICES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 21. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY VOICE SERVICES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 22. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 23. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY NEARSHORE, BY REGION, 2018-2032 (USD MILLION)
TABLE 24. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY NEARSHORE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 25. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY NEARSHORE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 26. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY OFFSHORE, BY REGION, 2018-2032 (USD MILLION)
TABLE 27. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY OFFSHORE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 28. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY OFFSHORE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 29. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY ONSHORE, BY REGION, 2018-2032 (USD MILLION)
TABLE 30. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY ONSHORE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 31. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY ONSHORE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 32. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 33. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2032 (USD MILLION)
TABLE 34. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY LARGE ENTERPRISES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 35. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY LARGE ENTERPRISES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 36. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY REGION, 2018-2032 (USD MILLION)
TABLE 37. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 38. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 39. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 40. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY BFSI, BY REGION, 2018-2032 (USD MILLION)
TABLE 41. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY BFSI, BY GROUP, 2018-2032 (USD MILLION)
TABLE 42. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY BFSI, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 43. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY REGION, 2018-2032 (USD MILLION)
TABLE 44. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 45. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY HEALTHCARE & LIFE SCIENCES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 46. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY RETAIL & E-COMMERCE, BY REGION, 2018-2032 (USD MILLION)
TABLE 47. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY RETAIL & E-COMMERCE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 48. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY RETAIL & E-COMMERCE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 49. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY TELECOM & IT, BY REGION, 2018-2032 (USD MILLION)
TABLE 50. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY TELECOM & IT, BY GROUP, 2018-2032 (USD MILLION)
TABLE 51. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY TELECOM & IT, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 52. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2032 (USD MILLION)
TABLE 53. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY TRAVEL & HOSPITALITY, BY GROUP, 2018-2032 (USD MILLION)
TABLE 54. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY TRAVEL & HOSPITALITY, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 55. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY REGION, 2018-2032 (USD MILLION)
TABLE 56. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY SUBREGION, 2018-2032 (USD MILLION)
TABLE 57. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 58. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 59. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 60. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 61. AMERICAS CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 62. NORTH AMERICA CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 63. NORTH AMERICA CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 64. NORTH AMERICA CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 65. NORTH AMERICA CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 66. NORTH AMERICA CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 67. NORTH AMERICA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 68. LATIN AMERICA CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 69. LATIN AMERICA CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 70. LATIN AMERICA CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 71. LATIN AMERICA CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 72. LATIN AMERICA CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 73. LATIN AMERICA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 74. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY SUBREGION, 2018-2032 (USD MILLION)
TABLE 75. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 76. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 77. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 78. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 79. EUROPE, MIDDLE EAST & AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 80. EUROPE CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 81. EUROPE CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 82. EUROPE CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 83. EUROPE CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 84. EUROPE CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 85. EUROPE CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 86. MIDDLE EAST CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 87. MIDDLE EAST CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 88. MIDDLE EAST CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 89. MIDDLE EAST CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 90. MIDDLE EAST CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 91. MIDDLE EAST CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 92. AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 93. AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 94. AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 95. AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 96. AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 97. AFRICA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 98. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 99. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 100. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 101. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 102. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 103. ASIA-PACIFIC CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 104. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 105. ASEAN CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 106. ASEAN CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 107. ASEAN CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 108. ASEAN CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 109. ASEAN CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 110. ASEAN CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 111. GCC CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 112. GCC CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 113. GCC CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 114. GCC CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 115. GCC CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 116. GCC CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 117. EUROPEAN UNION CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 118. EUROPEAN UNION CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 119. EUROPEAN UNION CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 120. EUROPEAN UNION CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 121. EUROPEAN UNION CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 122. EUROPEAN UNION CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 123. BRICS CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 124. BRICS CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 125. BRICS CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 126. BRICS CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 127. BRICS CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 128. BRICS CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 129. G7 CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 130. G7 CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 131. G7 CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 132. G7 CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 133. G7 CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 134. G7 CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 135. NATO CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 136. NATO CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 137. NATO CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 138. NATO CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 139. NATO CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 140. NATO CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 141. GLOBAL CALL CENTER OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 142. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, 2018-2032 (USD MILLION)
TABLE 143. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 144. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 145. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 146. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 147. UNITED STATES CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)
TABLE 148. CHINA CALL CENTER OUTSOURCING MARKET SIZE, 2018-2032 (USD MILLION)
TABLE 149. CHINA CALL CENTER OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2032 (USD MILLION)
TABLE 150. CHINA CALL CENTER OUTSOURCING MARKET SIZE, BY NONVOICE SERVICES, 2018-2032 (USD MILLION)
TABLE 151. CHINA CALL CENTER OUTSOURCING MARKET SIZE, BY DELIVERY MODEL, 2018-2032 (USD MILLION)
TABLE 152. CHINA CALL CENTER OUTSOURCING MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 153. CHINA CALL CENTER OUTSOURCING MARKET SIZE, BY INDUSTRY VERTICAL, 2018-2032 (USD MILLION)

Companies Mentioned

The key companies profiled in this Call Center Outsourcing market report include:

Acticall Sitel Group
Alorica Inc.
Arvato Bertelsmann GmbH
Atento S.A.
Comdata Group
Concentrix Corporation
Convergys Corporation
Genpact Limited
Hinduja Global Solutions Limited
ibex Holdings Limited
Intelenet Global Services
Qualfon Corporation
ResultsCX
Sitel Group
Startek Inc.
Sykes Enterprises Incorporated
Teleperformance SE
Televerde
Transcom Worldwide AB
TTEC Holdings Inc.
VXI Global Solutions LLC
Webhelp Group

Table Information

Report Attribute	Details
No. of Pages	182
Published	January 2026
Forecast Period	2026 - 2032
Estimated Market Value ( USD ) in 2026	$ 381.53 Billion
Forecasted Market Value ( USD ) by 2032	$ 655.98 Billion
Compound Annual Growth Rate	9.3%
Regions Covered	Global
No. of Companies Mentioned	23

License	Properties	Price
SINGLE USER LICENSE PDF, Excel and Online Access	This is a single user license, allowing one user access to the product.	€3504EUR$3,939USD£3,037GBP
1 - 5 USER LICENSE PDF, Excel and Online Access	This is a 1-5 user license, allowing up to five users have access to the product.	€3779EUR$4,249USD£3,276GBP
SITE LICENSE PDF, Excel and Online Access	This is a site license, allowing all users within a given geographical location of your organization access to the product.	€5123EUR$5,759USD£4,440GBP
ENTERPRISE LICENSE PDF, Excel and Online Access	This is an enterprise license, allowing all employees within your organization access to the product.	€6199EUR$6,969USD£5,372GBP

Market Snapshot: Call Center Outsourcing Market Size and Growth

Scope & Segmentation Analysis

Key Takeaways from Call Center Outsourcing Market Dynamics

Tariff Impact: 2025 Trade and Regulatory Shifts

Methodology & Data Sources

Why This Report Matters for Decision-Makers

Conclusion

Table of Contents

Companies Mentioned

Table Information

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