+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)
Sale

Call Centres Market by Component, Deployment, Vertical - Global Forecast 2025-2030

  • PDF Icon

    Report

  • 188 Pages
  • October 2024
  • Region: Global
  • 360iResearch™
  • ID: 6011633
UP TO OFF until Dec 31st 2024
1h Free Analyst Time
1h Free Analyst Time

Speak directly to the analyst to clarify any post sales queries you may have.

The Call Centres Market grew from USD 27.32 billion in 2023 to USD 29.44 billion in 2024. It is expected to continue growing at a CAGR of 8.24%, reaching USD 47.57 billion by 2030.

The market for call centers is defined by its role as a pivotal customer interaction point, handling inbound and outbound communications for customer service, telemarketing, technical support, and other business processes. The necessity of call centers lies in their ability to enhance customer satisfaction, streamline business operations, reduce costs, and provide valuable customer insights. These centers are widely applied across industries such as healthcare, retail, BFSI (Banking, Financial Services, and Insurance), and telecommunications. Their end-use scope includes small to large enterprises looking to improve customer experiences and operational efficiency. Key growth factors influencing the market include the ubiquitous adoption of cloud-based solutions for scalability, increasing demand for multichannel customer support, and the integration of artificial intelligence (AI) for smart interactions. Emerging technologies like AI, machine learning, and automation are creating potential opportunities, such as personalized customer experiences and predictive analytics. Businesses can seize these by investing in advanced software solutions and data analytics capabilities. However, the market faces limitations like data privacy concerns, high initial setup costs, and the complexity of integrating multiple communication channels. Challenges, such as recruitment and retention of skilled personnel amidst high turnover rates and maintaining service quality, persist. Innovations in virtual call centers, use of chatbots, and linguistic analytics present areas for growth and research. Companies should focus on investing in employee training and developing multilingual support for diverse demographics. The nature of the call center market is transformative, gradually shifting towards AI-driven self-service models while continuing to value human interactions. It offers significant opportunities for firms willing to invest in technology and human resources, ensuring seamless and efficient customer interactions that foster loyalty and business growth.

Understanding Market Dynamics in the Call Centres Market

The Call Centres Market is rapidly evolving, shaped by dynamic supply and demand trends. These insights provide companies with actionable intelligence to drive investments, develop strategies, and seize emerging opportunities. A comprehensive understanding of market dynamics also helps organizations mitigate political, geographical, technical, social, and economic risks while offering a clearer view of consumer behavior and its effects on manufacturing costs and purchasing decisions.
  • Market Drivers
    • Growing focus of companies on providing better services to the customers
    • The increasing use of RPA in call centers
    • Significant increase in the importance of self service
  • Market Restraints
    • Involvement of various complexities in the processes of call centre
  • Market Opportunities
    • Increased productivity with the introduction of artificial intelligence
    • Continuous reshaping of call centres due to introduction of cloud communication
  • Market Challenges
    • Call centres and the regulatory environment

Exploring Porter’s Five Forces for the Call Centres Market

Porter’s Five Forces framework further strengthens the insights of the Call Centres Market, delivering a clear and effective methodology for understanding the competitive landscape. This tool enables companies to evaluate their current competitive standing and explore strategic repositioning by assessing businesses’ power dynamics and market positioning. It is also instrumental in determining the profitability of new ventures, helping companies leverage their strengths, address weaknesses, and avoid potential pitfalls.

Applying PESTLE Analysis to the Call Centres Market

External macro-environmental factors deeply influence the performance of the Call Centres Market, and the PESTLE analysis provides a comprehensive framework for understanding these influences. By examining Political, Economic, Social, Technological, Legal, and Environmental elements, this analysis offers organizations critical insights into potential opportunities and risks. It also helps businesses anticipate changes in regulations, consumer behavior, and economic trends, enabling them to make informed, forward-looking decisions.

Analyzing Market Share in the Call Centres Market

The Call Centres Market share analysis evaluates vendor performance. This analysis provides a clear view of each vendor’s standing in the competitive landscape by comparing key metrics such as revenue, customer base, and other critical factors. Additionally, it highlights market concentration, fragmentation, and trends in consolidation, empowering vendors to make strategic decisions that enhance their market position.

Evaluating Vendor Success with the FPNV Positioning Matrix in the Call Centres Market

The Call Centres Market FPNV Positioning Matrix is crucial in evaluating vendors based on business strategy and product satisfaction levels. By segmenting vendors into four quadrants - Forefront (F), Pathfinder (P), Niche (N), and Vital (V) - this matrix helps users make well-informed decisions that best align with their unique needs and objectives in the market.

Strategic Recommendations for Success in the Call Centres Market

The Call Centres Market strategic analysis is essential for organizations aiming to strengthen their position in the global market. A comprehensive review of resources, capabilities, and performance helps businesses identify opportunities for improvement and growth. This approach empowers companies to navigate challenges in the increasingly competitive landscape, ensuring they capitalize on new opportunities and align with long-term success.

Key Company Profiles

The report delves into recent significant developments in the Call Centres Market, highlighting leading vendors and their innovative profiles. These include Alliance Data Systems Inc., Alorica Inc., ATOS SE, BT PLC, Concentrix, Entel Call Center S.A., EXL Service Holding Inc., Genpact Limited, HCL BPO Services NI Ltd., IBEX Global Solutions PLC, International Business Machines Corporation, Plusoft Informatica Ltd., Sitel Group, Tata Consultancy Services Ltd., Teleperformance SE, TTEC Holdings Inc., and Wipro Ltd..

Market Segmentation & Coverage

This research report categorizes the Call Centres Market to forecast the revenues and analyze trends in each of the following sub-markets:
  • Component
    • Consulting & Training
    • Integration & Deployment
    • Solutions
      • Automatic Call Distributors
      • Call Center Workforce Optimization
      • Computer Telephony Integration
      • Intelligent Call Routing
      • Intelligent Virtual Assistants
      • Interactive Voice Response
      • Reporting & Analytics
    • Support & Maintenance
  • Deployment
    • Cloud-Based Call Centers
    • Hybrid Call Centers
    • On-Premise Call Centers
  • Vertical
    • BFSI
    • Government
    • Healthcare
    • IT & Telecom
    • Media & Entertainment
    • Retail & Consumer Goods
    • Travel & Hospitality
  • Region
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Mexico
      • United States
        • California
        • Florida
        • Illinois
        • New York
        • Ohio
        • Pennsylvania
        • Texas
    • Asia-Pacific
      • Australia
      • China
      • India
      • Indonesia
      • Japan
      • Malaysia
      • Philippines
      • Singapore
      • South Korea
      • Taiwan
      • Thailand
      • Vietnam
    • Europe, Middle East & Africa
      • Denmark
      • Egypt
      • Finland
      • France
      • Germany
      • Israel
      • Italy
      • Netherlands
      • Nigeria
      • Norway
      • Poland
      • Qatar
      • Russia
      • Saudi Arabia
      • South Africa
      • Spain
      • Sweden
      • Switzerland
      • Turkey
      • United Arab Emirates
      • United Kingdom

The report provides a detailed overview of the market, exploring several key areas:

  1. Market Penetration: A thorough examination of the current market landscape, featuring comprehensive data from leading industry players and analyzing their reach and influence across the market.
  2. Market Development: The report identifies significant growth opportunities in emerging markets and assesses expansion potential within established segments, providing a roadmap for future development.
  3. Market Diversification: In-depth coverage of recent product launches, untapped geographic regions, significant industry developments, and strategic investments reshaping the market landscape.
  4. Competitive Assessment & Intelligence: A detailed analysis of the competitive landscape, covering market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, technological advancements, and innovations in manufacturing by key market players.
  5. Product Development & Innovation: Insight into groundbreaking technologies, R&D efforts, and product innovations that will drive the market in future.

Additionally, the report addresses key questions to assist stakeholders in making informed decisions:

  1. What is the current size of the market, and how is it expected to grow?
  2. Which products, segments, and regions present the most attractive investment opportunities?
  3. What are the prevailing technology trends and regulatory factors influencing the market?
  4. How do top vendors rank regarding market share and competitive positioning?
  5. What revenue sources and strategic opportunities guide vendors' market entry or exit decisions?

Please note: For this report, the purchase of an Enterprise license allows up to ten worldwide users of an organization access to the report

Please note: For this report, the purchase of an Enterprise license allows up to ten worldwide users of an organization access to the report

Table of Contents

1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Stakeholders
2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update
3. Executive Summary
4. Market Overview
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Growing focus of companies on providing better services to the customers
5.1.1.2. The increasing use of RPA in call centers
5.1.1.3. Significant increase in the importance of self service
5.1.2. Restraints
5.1.2.1. Involvement of various complexities in the processes of call centre
5.1.3. Opportunities
5.1.3.1. Increased productivity with the introduction of artificial intelligence
5.1.3.2. Continuous reshaping of call centres due to introduction of cloud communication
5.1.4. Challenges
5.1.4.1. Call centres and the regulatory environment
5.2. Market Segmentation Analysis
5.3. Porter’s Five Forces Analysis
5.3.1. Threat of New Entrants
5.3.2. Threat of Substitutes
5.3.3. Bargaining Power of Customers
5.3.4. Bargaining Power of Suppliers
5.3.5. Industry Rivalry
5.4. PESTLE Analysis
5.4.1. Political
5.4.2. Economic
5.4.3. Social
5.4.4. Technological
5.4.5. Legal
5.4.6. Environmental
6. Call Centres Market, by Component
6.1. Introduction
6.2. Consulting & Training
6.3. Integration & Deployment
6.4. Solutions
6.4.1. Automatic Call Distributors
6.4.2. Call Center Workforce Optimization
6.4.3. Computer Telephony Integration
6.4.4. Intelligent Call Routing
6.4.5. Intelligent Virtual Assistants
6.4.6. Interactive Voice Response
6.4.7. Reporting & Analytics
6.5. Support & Maintenance
7. Call Centres Market, by Deployment
7.1. Introduction
7.2. Cloud-Based Call Centers
7.3. Hybrid Call Centers
7.4. On-Premise Call Centers
8. Call Centres Market, by Vertical
8.1. Introduction
8.2. BFSI
8.3. Government
8.4. Healthcare
8.5. IT & Telecom
8.6. Media & Entertainment
8.7. Retail & Consumer Goods
8.8. Travel & Hospitality
9. Americas Call Centres Market
9.1. Introduction
9.2. Argentina
9.3. Brazil
9.4. Canada
9.5. Mexico
9.6. United States
10. Asia-Pacific Call Centres Market
10.1. Introduction
10.2. Australia
10.3. China
10.4. India
10.5. Indonesia
10.6. Japan
10.7. Malaysia
10.8. Philippines
10.9. Singapore
10.10. South Korea
10.11. Taiwan
10.12. Thailand
10.13. Vietnam
11. Europe, Middle East & Africa Call Centres Market
11.1. Introduction
11.2. Denmark
11.3. Egypt
11.4. Finland
11.5. France
11.6. Germany
11.7. Israel
11.8. Italy
11.9. Netherlands
11.10. Nigeria
11.11. Norway
11.12. Poland
11.13. Qatar
11.14. Russia
11.15. Saudi Arabia
11.16. South Africa
11.17. Spain
11.18. Sweden
11.19. Switzerland
11.20. Turkey
11.21. United Arab Emirates
11.22. United Kingdom
12. Competitive Landscape
12.1. Market Share Analysis, 2023
12.2. FPNV Positioning Matrix, 2023
12.3. Competitive Scenario Analysis
12.4. Strategy Analysis & Recommendation
LIST OF FIGURES
FIGURE 1. CALL CENTRES MARKET RESEARCH PROCESS
FIGURE 2. CALL CENTRES MARKET SIZE, 2023 VS 2030
FIGURE 3. GLOBAL CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. GLOBAL CALL CENTRES MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 5. GLOBAL CALL CENTRES MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. GLOBAL CALL CENTRES MARKET SIZE, BY COMPONENT, 2023 VS 2030 (%)
FIGURE 7. GLOBAL CALL CENTRES MARKET SIZE, BY COMPONENT, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 8. GLOBAL CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2023 VS 2030 (%)
FIGURE 9. GLOBAL CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 10. GLOBAL CALL CENTRES MARKET SIZE, BY VERTICAL, 2023 VS 2030 (%)
FIGURE 11. GLOBAL CALL CENTRES MARKET SIZE, BY VERTICAL, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 12. AMERICAS CALL CENTRES MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 13. AMERICAS CALL CENTRES MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 14. UNITED STATES CALL CENTRES MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 15. UNITED STATES CALL CENTRES MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 16. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 17. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 18. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 19. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 20. CALL CENTRES MARKET SHARE, BY KEY PLAYER, 2023
FIGURE 21. CALL CENTRES MARKET, FPNV POSITIONING MATRIX, 2023
LIST OF TABLES
TABLE 1. CALL CENTRES MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
TABLE 3. GLOBAL CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 4. GLOBAL CALL CENTRES MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
TABLE 5. GLOBAL CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 6. CALL CENTRES MARKET DYNAMICS
TABLE 7. GLOBAL CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 8. GLOBAL CALL CENTRES MARKET SIZE, BY CONSULTING & TRAINING, BY REGION, 2018-2030 (USD MILLION)
TABLE 9. GLOBAL CALL CENTRES MARKET SIZE, BY INTEGRATION & DEPLOYMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 10. GLOBAL CALL CENTRES MARKET SIZE, BY SOLUTIONS, BY REGION, 2018-2030 (USD MILLION)
TABLE 11. GLOBAL CALL CENTRES MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTORS, BY REGION, 2018-2030 (USD MILLION)
TABLE 12. GLOBAL CALL CENTRES MARKET SIZE, BY CALL CENTER WORKFORCE OPTIMIZATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 13. GLOBAL CALL CENTRES MARKET SIZE, BY COMPUTER TELEPHONY INTEGRATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 14. GLOBAL CALL CENTRES MARKET SIZE, BY INTELLIGENT CALL ROUTING, BY REGION, 2018-2030 (USD MILLION)
TABLE 15. GLOBAL CALL CENTRES MARKET SIZE, BY INTELLIGENT VIRTUAL ASSISTANTS, BY REGION, 2018-2030 (USD MILLION)
TABLE 16. GLOBAL CALL CENTRES MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY REGION, 2018-2030 (USD MILLION)
TABLE 17. GLOBAL CALL CENTRES MARKET SIZE, BY REPORTING & ANALYTICS, BY REGION, 2018-2030 (USD MILLION)
TABLE 18. GLOBAL CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 19. GLOBAL CALL CENTRES MARKET SIZE, BY SUPPORT & MAINTENANCE, BY REGION, 2018-2030 (USD MILLION)
TABLE 20. GLOBAL CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 21. GLOBAL CALL CENTRES MARKET SIZE, BY CLOUD-BASED CALL CENTERS, BY REGION, 2018-2030 (USD MILLION)
TABLE 22. GLOBAL CALL CENTRES MARKET SIZE, BY HYBRID CALL CENTERS, BY REGION, 2018-2030 (USD MILLION)
TABLE 23. GLOBAL CALL CENTRES MARKET SIZE, BY ON-PREMISE CALL CENTERS, BY REGION, 2018-2030 (USD MILLION)
TABLE 24. GLOBAL CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 25. GLOBAL CALL CENTRES MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
TABLE 26. GLOBAL CALL CENTRES MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 27. GLOBAL CALL CENTRES MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
TABLE 28. GLOBAL CALL CENTRES MARKET SIZE, BY IT & TELECOM, BY REGION, 2018-2030 (USD MILLION)
TABLE 29. GLOBAL CALL CENTRES MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 30. GLOBAL CALL CENTRES MARKET SIZE, BY RETAIL & CONSUMER GOODS, BY REGION, 2018-2030 (USD MILLION)
TABLE 31. GLOBAL CALL CENTRES MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
TABLE 32. AMERICAS CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 33. AMERICAS CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 34. AMERICAS CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 35. AMERICAS CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 36. AMERICAS CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 37. ARGENTINA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 38. ARGENTINA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 39. ARGENTINA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 40. ARGENTINA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 41. BRAZIL CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 42. BRAZIL CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 43. BRAZIL CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 44. BRAZIL CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 45. CANADA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 46. CANADA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 47. CANADA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 48. CANADA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 49. MEXICO CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 50. MEXICO CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 51. MEXICO CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 52. MEXICO CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 53. UNITED STATES CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 54. UNITED STATES CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 55. UNITED STATES CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 56. UNITED STATES CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 57. UNITED STATES CALL CENTRES MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
TABLE 58. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 59. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 60. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 61. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 62. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 63. AUSTRALIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 64. AUSTRALIA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 65. AUSTRALIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 66. AUSTRALIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 67. CHINA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 68. CHINA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 69. CHINA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 70. CHINA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 71. INDIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 72. INDIA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 73. INDIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 74. INDIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 75. INDONESIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 76. INDONESIA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 77. INDONESIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 78. INDONESIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 79. JAPAN CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 80. JAPAN CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 81. JAPAN CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 82. JAPAN CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 83. MALAYSIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 84. MALAYSIA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 85. MALAYSIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 86. MALAYSIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 87. PHILIPPINES CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 88. PHILIPPINES CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 89. PHILIPPINES CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 90. PHILIPPINES CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 91. SINGAPORE CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 92. SINGAPORE CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 93. SINGAPORE CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 94. SINGAPORE CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 95. SOUTH KOREA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 96. SOUTH KOREA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 97. SOUTH KOREA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 98. SOUTH KOREA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 99. TAIWAN CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 100. TAIWAN CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 101. TAIWAN CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 102. TAIWAN CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 103. THAILAND CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 104. THAILAND CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 105. THAILAND CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 106. THAILAND CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 107. VIETNAM CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 108. VIETNAM CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 109. VIETNAM CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 110. VIETNAM CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 111. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 112. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 113. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 114. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 115. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 116. DENMARK CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 117. DENMARK CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 118. DENMARK CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 119. DENMARK CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 120. EGYPT CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 121. EGYPT CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 122. EGYPT CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 123. EGYPT CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 124. FINLAND CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 125. FINLAND CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 126. FINLAND CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 127. FINLAND CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 128. FRANCE CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 129. FRANCE CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 130. FRANCE CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 131. FRANCE CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 132. GERMANY CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 133. GERMANY CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 134. GERMANY CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 135. GERMANY CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 136. ISRAEL CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 137. ISRAEL CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 138. ISRAEL CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 139. ISRAEL CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 140. ITALY CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 141. ITALY CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 142. ITALY CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 143. ITALY CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 144. NETHERLANDS CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 145. NETHERLANDS CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 146. NETHERLANDS CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 147. NETHERLANDS CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 148. NIGERIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 149. NIGERIA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 150. NIGERIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 151. NIGERIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 152. NORWAY CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 153. NORWAY CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 154. NORWAY CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 155. NORWAY CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 156. POLAND CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 157. POLAND CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 158. POLAND CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 159. POLAND CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 160. QATAR CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 161. QATAR CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 162. QATAR CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 163. QATAR CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 164. RUSSIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 165. RUSSIA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 166. RUSSIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 167. RUSSIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 168. SAUDI ARABIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 169. SAUDI ARABIA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 170. SAUDI ARABIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 171. SAUDI ARABIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 172. SOUTH AFRICA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 173. SOUTH AFRICA CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 174. SOUTH AFRICA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 175. SOUTH AFRICA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 176. SPAIN CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 177. SPAIN CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 178. SPAIN CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 179. SPAIN CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 180. SWEDEN CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 181. SWEDEN CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 182. SWEDEN CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 183. SWEDEN CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 184. SWITZERLAND CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 185. SWITZERLAND CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 186. SWITZERLAND CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 187. SWITZERLAND CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 188. TURKEY CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 189. TURKEY CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 190. TURKEY CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 191. TURKEY CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 192. UNITED ARAB EMIRATES CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 193. UNITED ARAB EMIRATES CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 194. UNITED ARAB EMIRATES CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 195. UNITED ARAB EMIRATES CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 196. UNITED KINGDOM CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 197. UNITED KINGDOM CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 198. UNITED KINGDOM CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 199. UNITED KINGDOM CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 200. CALL CENTRES MARKET SHARE, BY KEY PLAYER, 2023
TABLE 201. CALL CENTRES MARKET, FPNV POSITIONING MATRIX, 2023

Companies Mentioned

The leading players in the Call Centres market, which are profiled in this report, include:
  • Alliance Data Systems Inc.
  • Alorica Inc.
  • ATOS SE
  • BT PLC
  • Concentrix
  • Entel Call Center S.A.
  • EXL Service Holding Inc.
  • Genpact Limited
  • HCL BPO Services NI Ltd.
  • IBEX Global Solutions PLC
  • International Business Machines Corporation
  • Plusoft Informatica Ltd.
  • Sitel Group
  • Tata Consultancy Services Ltd.
  • Teleperformance SE
  • TTEC Holdings Inc.
  • Wipro Ltd.

Methodology

Loading
LOADING...

Table Information