The global chatbot market size is estimated to grow from USD 5.84 billion in the 2025, to USD 61.97 billion by 2035, at a CAGR of 23.94% during the forecast period, to 2035
Opportunities in the chatbot market have been distributed across the following segments:
Type of Chatbot
- Messenger-based
- Standalone
- Web-Based
Type of Technology
- Artificial Intelligence
- Machine Learning
- Natural Language Processing (NLP)
Type of Offering
- Solution
- Services
Mode of Deployment
- Cloud
- Hybrid
- On-Premises
Areas of Application
- Customer Service
- E-Commerce Assistance
- Educational Support
- Financial Advisory
- Human Resources
- Healthcare Assistance
- IT Service Management
- Personal Assistant
- Sales & Marketing
- Travel Planning
Type of End-Users
- Banking & Finance
- Education
- Government & Public Sector
- Healthcare
- Manufacturing
- Media & Entertainment
- Retail & E-Commerce
- Travel & Hospitality
- Telecommunications
- Others
Company Size
- Large Enterprises
- Small and Medium Enterprises
Geographical Regions
- North America
- US
- Canada
- Mexico
- Other North American countries
- Europe
- Austria
- Belgium
- Denmark
- France
- Germany
- Ireland
- Italy
- Netherlands
- Norway
- Russia
- Spain
- Sweden
- Switzerland
- UK
- Other European countries
- Asia
- China
- India
- Japan
- Singapore
- South Korea
- Other Asian countries
- Latin America
- Brazil
- Chile
- Colombia
- Venezuela
- Other Latin American countries
- Middle East and North Africa
- Egypt
- Iran
- Iraq
- Israel
- Kuwait
- Saudi Arabia
- UAE
- Other MENA countries
- Rest of the World
- Australia
- New Zealand
- Other countries
Chatbot Market: Growth and Trends
A chatbot is a software program created to mimic conversation with human users, primarily over the internet. Technologies such as artificial intelligence (AI) and natural language processing (NLP) enable chatbots to comprehend user inquiries better and produce relevant responses. These chatbots are utilized in various sectors, including customer service, information retrieval, and online shopping, offering users instant support around the clock.
The chatbot industry has experienced considerable growth over recent years. The trend of providing 24/7 customer support, reducing operational costs by assigning tasks to chatbots, and an increase in customer preference for self-service options have all propelled the growth in global chatbot market. Additionally, chatbots that have been developed to integrate with messaging platforms are also facing significant growth and demand within the market.
Furthermore, as companies become more focused on automating sales and customer service, the global chatbot market is expected to grow at a healthy pace during the forecast period.
Chatbot Market: Key Segments
Market Share by Type of Chatbot
Based on the type of chatbot, the global chatbot market is segmented into messenger-based, standalone, web-based. According to our estimates, currently, standalone segment captures the majority share of the market. This can be attributed growing preference among consumers for standalone chatbots, as they enable businesses to enhance operations, lower costs, and provide effective support to customers round-the-clock.
Market Share by Type of Technology
Based on the type of technology, the chatbot market is segmented into artificial intelligence, machine learning, natural language processing (NLP). According to estimates, currently, artificial intelligence segment captures the majority share of the market. This can be attributed to the rising adoption of AI technologies by numerous businesses and the creation of more advanced chatbots, which enable them to effectively understand human language. As a result, this will enhance customer interactions and deliver personalized experiences. However, natural language processing (NLP) segment is anticipated to grow at a higher CAGR during the forecast period.
Market Share by Type of Offering
Based on the type of offering, the chatbot market is segmented into solution and services. According to estimates, currently, solutions segment captures the majority share of the market. This can be attributed to the to the widespread adoption of in-house chatbot technologies. However, services segment is anticipated to grow at a higher CAGR during the forecast period
Market Share by Mode of Deployment
Based on the mode of deployment, the chatbot market is segmented into cloud, hybrid and on-premises. According to estimates, currently, cloud segment captures the majority share of the market further, this segment is anticipated to grow at a higher CAGR in the future. This can be attributed its flexibility, scalability, and cost-efficiency. Notably, cloud-based systems are advantageous for companies that experience varying demand and require high scalability. It enables these businesses to modify their AI chatbot solutions in real-time, adjusting up or down as necessary, without incurring large expenses for physical infrastructure.
Market Share by Areas of Application
Based on the areas of application, the chatbot market is segmented into customer service, e-commerce assistance, educational support, financial advisory, human resources, healthcare assistance, IT service management, personal assistant, sales & marketing, and travel planning. According to estimates, currently, customer service segment captures the majority share of the market. This can be attributed to the increasing trend of businesses adopting chatbots to offer round-the-clock customer support, reduce operational costs, and automate repetitive tasks. Chatbots, particularly conversational AIs, are significantly enhancing customer services by providing timely assistance at reduced costs and ensuring consistent support across various channels. However, sales & marketing segment is anticipated to grow at a higher CAGR during the forecast period.
Market Share by Type of End Users
Based on the type of end users, the chatbot market is segmented into banking & finance, education, government & public sector, healthcare, manufacturing, media & entertainment, retail & e-commerce, travel & hospitality, telecommunications and others. According to estimates, currently, retail & e-commerce segment captures the majority share of the market. This can be attributed to the essential role that AI chatbots play in improving customer engagement and optimizing the online shopping experience. E-commerce sites use chatbots to offer immediate customer assistance, such as support solutions, product details, and troubleshooting, which significantly enhances customer satisfaction.
Market Share by Type of Enterprise
Based on the type of enterprise, the chatbot market is segmented into large and small and medium enterprise. According to estimates, currently, large enterprise segment captures the majority share of the market. However, small and medium enterprise segment is anticipated to grow at a higher CAGR during the forecast period.
Market Share by Geographical Regions
Based on the geographical regions, the chatbot market is segmented into North America, Europe, Asia, Latin America, Middle East and North Africa, and Rest of the World. According to estimates, currently, North America captures the majority share of the market. This can be attributed to its strong technological infrastructure and the early embrace of advanced AI technologies in the area. Additionally, this region benefits from a highly tech-savvy consumer base that tends to quickly adapt to new technologies, creating a favorable environment for the growth of the AI chatbot market.
Sample Players in Chatbot Market Profiled in the Report, include:
- 24/7.ai
- Acuvate
- Aivo
- Artificial Solutions
- Avaamo
- Botsify
- Creative Virtual
- eGain
- Gupshup
- Haptik
- Helpshift
- IBM
- Inbenta
- Kasisto
- LiveChat
- ManyChat
- Meta
- Microsoft
- Nuance Communications
- Next IT
- Oracle
- SAP SE
- SmartBots
- Verint Systems
- Yellow Messenger
Chatbot Market: Research Coverage
The report on the chatbot market features insights on various sections, including:
- Market Sizing and Opportunity Analysis: An in-depth analysis of the chatbot market, focusing on key market segments, including type of chatbot, type of technology, type of offering, mode of deployment, areas of application, type of end-users, company size and geographical regions.
- Competitive Landscape: A comprehensive analysis of the companies engaged in the Chatbot market, based on several relevant parameters, such as year of establishment, company size, location of headquarters, ownership structure.
- Company Profiles: Elaborate profiles of prominent players engaged in the Chatbot market, providing details on location of headquarters, company size, company mission, company footprint, management team, contact details, financial information, operating business segments, Chatbot portfolio, moat analysis, recent developments, and an informed future outlook.
- SWOT Analysis: An insightful SWOT framework, highlighting the strengths, weaknesses, opportunities and threats in the domain. Additionally, it provides Harvey ball analysis, highlighting the relative impact of each SWOT parameter.
Key Questions Answered in this Report
- How many companies are currently engaged in this market?
- Which are the leading companies in this market?
- What is the significance of edge AI in the chatbot market?
- What factors are likely to influence the evolution of this market?
- What is the current and future market size?
- What is the CAGR of this market?
- How is the current and future market opportunity likely to be distributed across key market segments?
- Which type of chatbot is expected to dominate the market?
Reasons to Buy this Report
- The report provides a comprehensive market analysis, offering detailed revenue projections of the overall market and its specific sub-segments. This information is valuable to both established market leaders and emerging entrants.
- Stakeholders can leverage the report to gain a deeper understanding of the competitive dynamics within the market. By analyzing the competitive landscape, businesses can make informed decisions to optimize their market positioning and develop effective go-to-market strategies.
- The report offers stakeholders a comprehensive overview of the market, including key drivers, barriers, opportunities, and challenges. This information empowers stakeholders to stay abreast of market trends and make data-driven decisions to capitalize on growth prospects.
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Table of Contents
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- 24/7.ai
- Acuvate
- Aivo
- Artificial Solutions
- Avaamo
- Botsify
- Creative Virtual
- eGain
- Gupshup
- Haptik
- Helpshift
- IBM
- Inbenta
- Kasisto
- LiveChat
- ManyChat
- Meta
- Microsoft
- Nuance Communications
- Next IT
- Oracle
- SAP SE
- SmartBots
- Verint Systems
- Yellow Messenger
Methodology
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