Connected Roadside Assistance Solutions - Global Strategic Business Report

The global market for Connected Roadside Assistance Solutions was estimated at US$2.4 Billion in 2024 and is projected to reach US$3.0 Billion by 2030, growing at a CAGR of 4.0% from 2024 to 2030. This comprehensive report provides an in-depth analysis of market trends, drivers, and forecasts, helping you make informed business decisions. The report includes the most recent global tariff developments and how they impact the Connected Roadside Assistance Solutions market.

Global Connected Roadside Assistance Solutions Market - Key Trends & Drivers Summarized

How Are Connected Technologies Transforming Traditional Roadside Assistance?

Connected roadside assistance solutions are revolutionizing the way vehicle owners and fleet operators respond to emergencies, breakdowns, and vehicle maintenance needs. Traditionally reliant on call centers and manual dispatch systems, roadside assistance is now being digitized through mobile apps, telematics platforms, and vehicle-integrated connectivity systems. These technologies enable automatic incident detection, GPS-based location sharing, and real-time communication with service providers dramatically reducing response times and improving the customer experience. Drivers no longer need to make distress calls; instead, vehicle systems can detect faults or collisions and initiate assistance autonomously.

In passenger vehicles, connected roadside assistance is integrated directly into the in-car infotainment or telematics control unit, enabling seamless communication with OEM-branded service networks. For commercial fleets, predictive diagnostics and usage-based monitoring help identify vehicle issues before they escalate into roadside incidents, allowing for proactive dispatching of service vehicles. These capabilities enhance vehicle uptime, reduce the risk of secondary accidents, and offer insurers and fleet managers critical data on vehicle health, driver behavior, and breakdown frequency. The transition from reactive to predictive assistance is a defining shift in how modern mobility services are delivered.

What Innovations Are Enhancing the Efficiency of Emergency Response?

The incorporation of AI and machine learning into connected roadside assistance platforms is significantly improving issue classification, route optimization, and resource allocation. Based on historical data and real-time inputs, AI algorithms can determine the most appropriate service action whether it's battery jump-starting, towing, fuel delivery, or on-site diagnostics. Integration with traffic data, weather conditions, and live vehicle telemetry enables smarter dispatching of technicians and faster estimated time of arrival (ETA) calculations. Some platforms also offer digital self-assistance guides and remote troubleshooting via augmented reality or in-app video support, further reducing the dependency on physical interventions.

Mobile applications have become the primary interface for consumers, offering step-by-step assistance tracking, secure payment processing, and feedback collection. Roadside networks are expanding to include third-party technicians, Uber-like mobile mechanics, and gig-based assistance providers, all coordinated through centralized platforms. Insurance companies are also embedding roadside assistance into connected policies, using vehicle data to tailor service offerings and automate claims processing in case of breakdowns or accidents. This multi-stakeholder integration is creating a dynamic, tech-driven ecosystem around roadside support.

What Types of Vehicles and Applications Are Driving Platform Adoption?

Connected roadside assistance is gaining momentum across personal vehicles, commercial fleets, rental cars, and shared mobility platforms. Passenger vehicle OEMs are embedding branded assistance features into infotainment systems and mobile apps, often bundled with navigation and safety services. Electric vehicles (EVs), with their unique vulnerabilities such as battery depletion and charging issues, are also contributing to rising demand for tailored, connected assistance tools. EV-specific solutions now include battery diagnostics, mobile charging support, and geo-located access to nearby charging stations.

In commercial transport, especially long-haul trucking and last-mile delivery fleets, connected assistance ensures minimal disruption to logistics schedules by offering route re-routing, replacement vehicle dispatching, and remote diagnostics. Vehicle rental and car-sharing services use connected roadside platforms to streamline user support, ensure service availability, and handle maintenance events automatically. The widespread adoption of these services in dense urban environments, emerging markets, and cross-border logistics is driving significant expansion in platform capabilities and partnerships with telecom providers, OEMs, and roadside assistance companies.

What Factors Are Fueling Growth in the Connected Roadside Assistance Market?

The growth in the connected roadside assistance solutions market is driven by several factors related to vehicle connectivity, digital mobility platforms, and service personalization. A key driver is the increasing deployment of embedded telematics in both consumer and commercial vehicles, enabling automated fault detection and service activation. The rise of EV adoption, coupled with range anxiety and limited charging infrastructure, is also boosting demand for real-time, connected support systems tailored to electric mobility.

The expansion of fleet telematics and predictive maintenance platforms is another significant growth enabler, especially for logistics providers and ride-sharing companies that prioritize uptime and operational efficiency. In addition, integration with insurance technology ecosystems and usage-based models is creating new opportunities for cross-selling value-added services such as automated roadside coverage and real-time claims support. As digital user expectations rise, the demand for seamless, app-based, and AI-enhanced roadside support experiences is transforming what was once a reactive service into a proactive, intelligent solution embedded in the connected vehicle landscape.

Key Insights:

• Market Growth: Understand the significant growth trajectory of the Towing Service segment, which is expected to reach US$1.1 Billion by 2030 with a CAGR of a 3.1%. The Battery Jump Service segment is also set to grow at 3.5% CAGR over the analysis period.
• Regional Analysis: Gain insights into the U.S. market, valued at $654.2 Million in 2024, and China, forecasted to grow at an impressive 6.3% CAGR to reach $580.7 Million by 2030. Discover growth trends in other key regions, including Japan, Canada, Germany, and the Asia-Pacific.

Why You Should Buy This Report:

• Detailed Market Analysis: Access a thorough analysis of the Global Connected Roadside Assistance Solutions Market, covering all major geographic regions and market segments.
• Competitive Insights: Get an overview of the competitive landscape, including the market presence of major players across different geographies.
• Future Trends and Drivers: Understand the key trends and drivers shaping the future of the Global Connected Roadside Assistance Solutions Market.
• Actionable Insights: Benefit from actionable insights that can help you identify new revenue opportunities and make strategic business decisions.

Key Questions Answered:

• How is the Global Connected Roadside Assistance Solutions Market expected to evolve by 2030?
• What are the main drivers and restraints affecting the market?
• Which market segments will grow the most over the forecast period?
• How will market shares for different regions and segments change by 2030?
• Who are the leading players in the market, and what are their prospects?

Report Features:

• Comprehensive Market Data: Independent analysis of annual sales and market forecasts in US$ Million from 2024 to 2030.
• In-Depth Regional Analysis: Detailed insights into key markets, including the U.S., China, Japan, Canada, Europe, Asia-Pacific, Latin America, Middle East, and Africa.
• Company Profiles: Coverage of players such as Access Roadside Assistance, Agero, Inc., Allianz Global Assistance, Allstate Insurance Company, and more.
• Complimentary Updates: Receive free report updates for one year to keep you informed of the latest market developments.

Some of the 32 companies featured in this Connected Roadside Assistance Solutions market report include:

• Access Roadside Assistance
• Agero, Inc.
• Allianz Global Assistance
• Allstate Insurance Company
• American Automobile Association (AAA)
• Auto Vantage
• Better World Club
• Chubb Limited
• Falck A/S
• Ford Motor Company
• Good Sam Enterprise, LLC
• Honk Technologies, Inc.
• Medinyx Technologies GmbH
• National General Insurance
• Paragon Motor Club
• Roadside Masters
• SOS International A/S
• Swedish Auto
• TVS Auto Assist India Limited
• Viking Assistance Group AS

This edition integrates the latest global trade and economic shifts as of June 2025 into comprehensive market analysis. Key updates include:

• Tariff and Trade Impact: Insights into global tariff negotiations across 180+ countries, with analysis of supply chain turbulence, sourcing disruptions, and geographic realignment. Special focus on 2025 as a pivotal year for trade tensions, including updated perspectives on the Trump-era tariffs.
• Adjusted Forecasts and Analytics: Revised global and regional market forecasts through 2030, incorporating tariff effects, economic uncertainty, and structural changes in globalization. Includes segmentation by product, technology, type, material, distribution channel, application, and end-use, with historical analysis since 2015.
• Strategic Market Dynamics: Evaluation of revised market prospects, regional outlooks, and key economic indicators such as population and urbanization trends.
• Innovation & Technology Trends: Latest developments in product and process innovation, emerging technologies, and key industry drivers shaping the competitive landscape.
• Competitive Intelligence: Updated global market share estimates for 2025, competitive positioning of major players (Strong/Active/Niche/Trivial), and refined focus on leading global brands and core players.
• Expert Insight & Commentary: Strategic analysis from economists, trade experts, and domain specialists to contextualize market shifts and identify emerging opportunities.
• Complimentary Update: Buyers receive a free July 2025 update with finalized tariff impacts, new trade agreement effects, revised projections, and expanded country-level coverage.