Self-Service Payment Kiosks Market - Focused Insights 2025-2030

The global self-service payment kiosks market is expected to grow at a CAGR of 6.03% from 2024 to 2030.

SELF-SERVICE PAYMENT KIOSKS MARKET NEWS

• October 24, 2024 - Elo expanded its integrated payment systems portfolio with the launch of the Elo Pay 10" Integrated POS System, an Android-powered, fixed countertop solution tailored for high-traffic retail and restaurant settings. Featuring a 180-degree swivel design, it supports smooth transitions between customer and merchant interaction, enhancing checkout efficiency and user experience.
• On May 14, 2024, Acrelec partnered with SSP to modernize airport dining and retail by deploying customized self-service kiosks across restaurant units. These kiosks featured intuitive, branded interfaces for seamless ordering, integrated with Order Ready Boards (ORB) to notify customers when orders are ready, enhancing overall efficiency and customer experience.

KEY TAKEAWAYS

• By Product Type: The hardware segment dominates and holds the largest market share of around 64%.
• By Area: The outdoor segment shows the highest growth, with a CAGR of 6.61% during the forecast period.
• By End-User: The food & beverage segment accounted for the largest global self-service payment kiosks market share.
• By Geography: North America dominates and holds the largest global self-service payment kiosks market share of over 44%.
• Growth Factor: The global self-service payment kiosks market is set to grow due to the growth in digital transformation across industries, and labor cost reduction & operational efficiency.

SELF-SERVICE PAYMENT KIOSKS MARKET TRENDS & DRIVERS

Adoption of Contactless & Mobile Wallet Payments

Technological breakthroughs and shifting customer tastes have caused an important shift in the payment landscape in recent years. The future of financial transactions & commerce is being shaped by the rapid transition from cash-based to digital wallets and contactless payments. Contactless payments are also gaining popularity due to its way of hygienic interface, as they reduce physical contact and limited exposure to germs. Today, there is are wide range of diverse and dynamic systems which are offering a wide range of digital payment options like instant payment systems (UPI, IMPS), small value payment methods (UPI lite), and large value payments like RTGS, along with toll payments, government payments (NACHS). One of the latest technologies that are introduced to mobile devices is the Near Field Communication (NFC), which allows smartphones and other NFC devices to communicate with each other. Many smartphone payment systems, such as Google Pay and Apple Pay, allow users to simply tap and pay through NFC readers. Similarly, NFC technologies are opening new channels of interactive marketing through digital signage kiosks.

Integration of AI and Machine Learning

AI-powered self-service kiosks are transforming various industry applications by offering enhanced efficiency, personalized experience, and cost-effectiveness. These kiosks blend Artificial Intelligence (AI) to provide a more instinctive and intelligent user experience compared to traditional service machines. AI algorithms examine the user data and preferences to offer tailored recommendations, information, and services. For example, a retail shop kiosk can suggest a product based on a consumer’s purchase history. The AI-powered virtual assistants can also guide through processes, answering questions, which improves customer satisfaction. It also reduces the waiting times of the customers. Automation of tasks through AI kiosks reduces the need for extensive human staff, which leads to cost savings. Business that adopts AI-powered kiosks can differentiate themselves from their competitors by offering innovative and efficient services.

Growth in Digital Transformation Across Industries

The future of digital kiosks looks favorable as businesses are prioritizing customer self-service, operational efficiency, and digital transformation. Technological advancements such as touchscreen interfaces, AI integration, and remote management of kiosks are enhancing functionality and user experience. Self-service ticketing kiosks are becoming widely adopted and well-proven service applications. This showcases their return on investment (ROI) and customer service benefits in transit hubs. These kiosks are also used for DMV services, which allow users to perform basic tasks such as car registration, registration history report, insurance, etc. KIOSK Information Systems provides solution that provides highly custom government and infrastructure platforms. Businesses can take advantage of the growing demand for interactive kiosks in retail, transportation, healthcare, and government sectors. These kiosks are quite useful for various industrial applications that enable digital transformation through automation platforms that are easy to use, adaptable, and supported by end-to-end Managed Services using IoT real-time monitoring.

Labor Cost Reduction & Operational Efficiency

Self-service payment kiosks allow businesses to serve more customers concurrently, without any additional staff. The kiosks can handle a remarkable amount of customer transactions, which reduces the strain on employees and increases overall customer service capacity through automation of the ordering and payment process. This enables businesses to maintain high levels of service with a reduced workforce. Self-ordering kiosks help in direct cost savings by reducing the need for front-of-house staff. With customers placing their orders, the reliance on cashiers decreases. Kiosks can handle high volumes of orders and payment procedures accurately, which increases operational efficiency. Thus, in conclusion, self-service kiosks to handle routine tasks can help businesses increase efficiency, improve customer service, and allocate resources more strategically.

SELF-SERVICE PAYMENT KIOSKS MARKET SEGMENTATION INSIGHTS

INSIGHTS BY PRODUCT TYPE

The global self-service payment kiosks market by product type is segmented into hardware and software and services. The hardware segment holds the largest market share of around 64%. Hardware refers to the physical and tangible components that make up a self-service payment kiosk. A hardware self-service payment kiosk is designed to facilitate transactions without the need for a human cashier. These kiosks typically incorporate touchscreens, payment terminals, printers, and sometimes barcode scanners and card readers. KIOSK Information System, a prominent vendor, provides complete financial solutions for retail bill payment automation, money transfer & electronic payment self-service kiosks. Interactive self-service kiosks have both hardware and software components that must work together to provide a customer experience.

INSIGHTS BY AREA

Based on the area, the outdoor segment shows significant growth, with the fastest-growing CAGR of 6.61% during the forecast period. Outdoor kiosks are meticulously crafted and thoroughly tested to ensure they stand up to the elements, offering durability and weather resistance. Designed with readability in mind, our displays remain clear and easy to view, even in the brightest sunlight. Their powder-coated exteriors are built to retain their vibrant color through heavy rain and gusty winds. To bolster security and deter tampering, we've equipped our kiosks with additional weld points and compression locks, ensuring your outdoor installations are both resilient and secure. Access to outdoor self-service stations increases sales, helps businesses maximize revenue while reducing overhead, and offers opportunities for access to products, services, and information outside your building and normal business hours. Serve your customers wherever they are with the latest in outdoor kiosks.

INSIGHTS BY END-USER

Based on end-user, the food & beverage segment dominates and holds the largest global self-service payment kiosks market share. A self-service payment kiosk for food and beverages, commonly found in quick-service restaurants (QSRs), enables customers to place their food orders digitally. These kiosks often offer electronic payment options, such as credit cards, providing a convenient and streamlined ordering process. By being well-designed and effectively implemented, these kiosks can significantly reduce customer wait times while driving revenue through effective up-selling and cross-selling strategies. In addition, these kiosks alleviate some of the pressure on employees during busy periods, contributing to stress reduction and improved customer service during peak hours. Businesses operating in popular pubs or restaurants can opt for installing self-service payment kiosks to accept orders, relieving both customers and staff from hassles. Similarly, at a concert or a stadium watching self-service payment kiosks can be installed at strategic places to avoid crowded food counters.

SELF-SERVICE PAYMENT KIOSKS MARKET GEOGRAPHICAL ANALYSIS

North America dominates and holds the largest global self-service payment kiosks market share of over 44%. North America is a highly mature market for self-service payment kiosks, with strong adoption across retail, QSRs, and banking. Driven by demand for contactless transactions and supported by vendors like Diebold Nixdorf and REDYREF, the region sees growing use in healthcare and transport for payments, check-ins, and ticketing. North America has a huge market for major retailers like Walmart, Target, etc, which offer self-checkout kiosks in their stores. These kiosks are used by the customers for checkout, returns, and loyalty program management. Self-payment kiosks are widely used in these kinds of retail outlets, which increases the market demand.

In 2025, TimesTech reported that nearly 90% of U.S. consumers were using contactless payments, signaling a significant behavioral shift. The convenience and security of these digital-first payment methods, particularly among Millennials and Gen Z, are driving strong growth in the self-service payment segment across North America.

The Asia-Pacific region shows prominent growth, with the fastest-growing CAGR during the forecast period. The Asia-Pacific region is witnessing an important transformation in how businesses should approach customer service, with digital payment options becoming one of the important aspects. The occurrence of digital service options has revolutionized customer service across all industries. These industries include food and beverage, quick service restaurants (QSR), retail, banking, healthcare, government, etc., where the self-service payment kiosks can be used to handle various payment transactions.

According to the 2024 publication of the United Nations Development Programme, countries in APAC such as China and India are facing increasing population and rapid urbanization, which raises the demand for contactless payment that reduces the time and increases operational efficiency. According to the Asia-Pacific Population and Development Report 2023, Asia is home to about 60% of the world population. These factors can push the demand for self-service payment kiosks in the region as the increased footfall will need a quicker way of performing the transactions.

SELF-SERVICE PAYMENT KIOSKS MARKET COMPETITIVE LANDSCAPE

The global self-service payment kiosks market report consists of exclusive data on 31 vendors. The market is becoming increasingly competitive, with key players leveraging innovation, sector-focused deployments, and operational enhancements to gain market share. Acrelec is positioning itself strongly in the travel and hospitality segment, as seen in its May 2024 collaboration with SSP, where it delivered branded, intuitive kiosks for airport dining alongside integrated Order Ready Boards (ORB) to streamline order pickup - an approach targeting high-volume, time-sensitive environments. In contrast, Lilitab is focusing on personalization and customer flow efficiency within the QSR space, with its 2025 deployment at Panera Bread highlighting the importance of intuitive interfaces that reduce queues and enhance ordering accuracy, giving it an edge in fast-paced food retail.

Meanwhile, Elo is differentiating through hardware flexibility and user experience, launching the Elo Pay 10" POS in October 2024. Its 180-degree swivel design directly targets retailers and restaurants needing dynamic, shared interactions between customers and staff, appealing to operators in high-traffic settings.

Finally, Diebold Nixdorf is focusing on localization and manufacturing agility, with its May 2025 launch of a US-based retail tech production line. This strategic move caters to grocery, QSR, and convenience segments with faster turnaround, improved quality control, and stronger customer alignment. While Acrelec and Lilitab lead with front-end UX and deployment strategy, Elo and KIOSK Information Systems focus on design flexibility and hardware robustness, and Diebold Nixdorf strengthens its value proposition with localized supply chains - all showcasing different approaches to stand out in a highly dynamic and segmented kiosk market.

KEY VENDORS

• Diebold Nixdorf
• KIOSK Information Systems
• Olea Kiosks
• NCR Voyix
• Acrelec
• Elo
• Lilitab

Other Prominent Vendors

• Azkoyen Group
• Embross
• Meridian Kiosks
• Frank Mayer
• Advanced Kiosks
• Samsung
• Evoke
• Verifone
• REDYREF Interactive Kiosks
• Bite
• HiStone
• Pyramid Computer
• Shenzhen Lean Kiosk Systems
• Aurionpro Solutions
• SlabbKiosks
• Fujitsu Ltd.
• AURES Group
• Wavetec
• PARTTEAM & OEMKIOSKS
• Palas
• Dotworld Technologies
• Honeywell
• Coates Group
• Advantech Co., Ltd.

SEGMENATION & FORECASTS

• By Product Type
• Hardware
• Software & Services
• By Area
• Indoor
• Outdoor
• By End-User
• Food & Beverage
• Retail
• Travel & Tourism
• Financial Services
• Healthcare
• Government
• Others
• By Geography
• North America
• US
• Canada
• Europe
• Germany
• UK
• France
• Italy
• APAC
• China
• Japan
• India
• South Korea
• Middle East & Africa
• Turkey
• Saudi Arabia
• UAE
• Latin America
• Brazil
• Mexico

KEY QUESTIONS ANSWERED:

1. What are the latest trends in the global self-service payment kiosk market?
2. How big is the global self-service payment kiosks market?
3. What is the growth rate of the global self-service payment kiosks market?
4. Which product type has the largest share in the global self-service payment kiosk market?
5. Which end-user provides more business opportunities in the global self-service payment kiosk market?
6. Who are the key players in the global self-service payment kiosk market?