Market insights:
The Conversational AI Market in India involves the development and deployment of AI-driven tools that enable automated, real-time interactions between machines and humans.In 2024, the Conversational AI market in India was valued at INR 38.10 Bn and is expected to reach INR 152.31 Bn by 2030, expanding at a compound annual growth rate (CAGR) of ~ 26.22% during the 2025 - 2030 period. India's rapidly expanding digital infrastructure, combined with an increasing number of internet users and smartphone penetration, is facilitating the widespread use of Conversational AI.
The rapid evolution of voice assistants, supported by the rise of smart devices like smartphones, speakers, and wearables, is positioning India as a competitive player in the global conversational AI space.
Market drivers:
Banks and fintech firms use AI chatbots, like HDFC Bank's Eva, ICICI Bank's iPal, and Axis Bank's Axis Aha to resolve queries quickly, improving customer satisfaction and support efficiency.Conversational AI helps detect suspicious transactions, enhancing security through real-time alerts and predictive analytics.
Market trends:
AI integrates text, voice, and visual inputs to enhance user experiences, enabling smoother interactions across chatbots, voice assistants, and smart devices.Conversational AI is increasingly supporting regional languages, enabling deeper engagement with non-English speakers across banking, e-commerce, and government services.
Table of Contents
Chapter 1: Executive SummaryChapter 2: Socio-Economic Indicators
Chapter 3: Introduction
3.1. Market definition and structure
Chapter 4: Market Overview
4.1. Conversational AI Market in India - An Overview
4.2. Market Size and Growth Forecast Based on Value (2023 - 2030e)
Chapter 5: Market Influencers
5.1. Market drivers
5.2. Market challenges
Chapter 6: Market Trends
6.1. Key Market Trends
Chapter 7: Government Initiatives
7.1. Favorable Government Initiatives
Chapter 8: Competitive Landscape
8.1. HCL Technologies Limited
- Company information
- Business description
- Products/Services
- Key people
- Financial snapshot
- Key ratios
- Key financial performance indicators
- Key business segments
- Key geographic segments
8.2. Infosys Limited
8.3. Tata Consultancy Services Limited
8.4. Tech Mahindra Limited
8.5. Wipro Limited
8.6. Jio Haptik Technologies Limited
8.7. Google India Private Limited
8.8. IBM India Private Limited
8.9. Microsoft Corporation (India) Private Limited
8.10. Uniphore Software Systems Private Limited
Chapter 9: Recent Developments
9.1. Key Recent Developments
Chapter 10: Appendix
10.1. About the Publisher
10.2. Research methodology
10.3. Disclaimer
Companies Mentioned
- HCL Technologies Limited
- Infosys Limited
- Tata Consultancy Services Limited
- Tech Mahindra Limited
- Wipro Limited
- Jio Haptik Technologies Limited
- Google India Private Limited
- IBM India Private Limited
- Microsoft Corporation (India) Private Limited
- Uniphore Software Systems Private Limited
