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The generative ai in customer services market is forecasted to grow by USD 969.6 million during 2024-2029, accelerating at a CAGR of 25.3% during the forecast period. The report on the generative ai in customer services market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.Speak directly to the analyst to clarify any post sales queries you may have.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising imperative for hyper-personalized and proactive customer engagement, democratization of advanced ai through technological breakthroughs and accessible frameworks, and intense focus on operational efficiency, cost optimization, and workforce augmentation.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.
The generative ai in customer services market is segmented as below:
By Deployment
- Cloud-based
- On-premises
By Product
- Chatbot and virtual assistance
- Sentiment and feedback analysis tools
- AI driven ticketing system
- Personalized recommendation
- Others
By End-user
- BFSI
- Telecommunication
- Media and entertainment
- Healthcare and life sciences
- Others
By Geographical Landscape
- North America
- Europe
- APAC
- South America
- Middle East and Africa
The report on the generative ai in customer services market covers the following areas:
- Generative AI In Customer Services Market sizing
- Generative AI In Customer Services Market forecast
- Generative AI In Customer Services Market industry analysis
The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
2 Market Analysis
3 Market Landscape
4 Market Sizing
5 Five Forces Analysis
6 Market Segmentation by Deployment
7 Market Segmentation by Product
8 Market Segmentation by End-user
9 Customer Landscape
10 Geographic Landscape
11 Drivers, Challenges, and Opportunity/Restraints
12 Competitive Landscape
13 Competitive Analysis
14 Appendix
List of Exhibits
Executive Summary
The following companies are recognized as the key players in the global generative AI in customer services market: [24]7.AI Inc., Amazon Web Services Inc., Bitonic Technology Labs Inc., Cresta, Five9 Inc., Forethought, Genesys Telecommunications Laboratories Inc., Google Cloud, HubSpot Inc., International Business Machines Corp., Jio Haptik Technologies Ltd., Kore.AI Inc., Microsoft Corp., NICE Ltd., OpenAI, Oracle Corp., Salesforce Inc., SAP SE, Sprinklr Inc., and Verint Systems Inc..Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is ascension of hyper-personalization at scale."
According to the report, one of the major drivers for this market is the rising imperative for hyper-personalized and proactive customer engagement.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
Companies Mentioned (Partial List)
A selection of companies mentioned in this report includes, but is not limited to:
- [24]7.ai Inc.
- Amazon Web Services Inc.
- Bitonic Technology Labs Inc.
- Cresta
- Five9 Inc.
- Forethought
- Genesys Telecommunications Laboratories Inc.
- Google Cloud
- HubSpot Inc.
- International Business Machines Corp.
- Jio Haptik Technologies Ltd.
- Kore.ai Inc.
- Microsoft Corp.
- NICE Ltd.
- OpenAI
- Oracle Corp.
- Salesforce Inc.
- SAP SE
- Sprinklr Inc.
- Verint Systems Inc.
