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AI in Telco Business Support Systems Market 2025-2029

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    Report

  • 238 Pages
  • August 2025
  • Region: Global
  • TechNavio
  • ID: 6182117
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The AI in telco business support systems market is forecasted to grow by USD 1.24 billion during 2024-2029, accelerating at a CAGR of 23.7% during the forecast period. The report on the AI in telco business support systems market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by demand for real-time, low-latency intelligence via edge AI, executive sponsorship and structural embedding of AI, and strategic partnerships and ecosystem enablement.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

The AI in telco business support systems market is segmented as below:

By Component

  • Solutions
  • Services

By Deployment

  • On-premises
  • On-cloud

By Application

  • Customer analytics
  • Fraud detection and security
  • Virtual assistance or chatbots
  • Network optimization
  • Automated billing and revenue management

By Geographical Landscape

  • APAC
  • North America
  • Europe
  • Middle East and Africa
  • South America
This study identifies the accelerated adoption of AI-driven customer experience solutions as one of the prime reasons driving the AI in telco business support systems market growth during the next few years. Also, expansion of AI-enabled network optimization and automation and growing focus on AI-enabled fraud detection and security solutions will lead to sizable demand in the market.

The report on the AI in telco business support systems market covers the following areas:

  • AI In Telco Business Support Systems Market sizing
  • AI In Telco Business Support Systems Market forecast
  • AI In Telco Business Support Systems Market industry analysis
A robust vendor analysis within the report is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading AI in telco business support systems market vendors that include Alepo, Amazon Web Services Inc., Amdocs Ltd., Avenga, Cognizant Technology Solutions Corp., Comarch SA, Fabrix.AI Inc., Huawei Technologies Co. Ltd., Infosys Ltd., International Business Machines Corp., Microsoft Corp., NetCracker Technology Corp., Nokia Corp., Oracle Corp., Salesforce Inc., SAP SE, SUBEX Ltd., Tata Consultancy Services Ltd., Tech Mahindra Ltd., and Telefonaktiebolaget LM Ericsson. Also, the AI in telco business support systems market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary
1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market By Geographical Landscape
  • Executive Summary - Chart on Market Segmentation by Component
  • Executive Summary - Chart on Market Segmentation by Deployment
  • Executive Summary - Chart on Market Segmentation by Application
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning
2 Market Analysis
2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
  • Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
  • Overview on factors of disruption
2.4 Impact of drivers and challenges
  • Impact of drivers and challenges in 2024 and 2029
3 Market Landscape
3.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market
3.2 Market characteristics
  • Market characteristics analysis
3.3 Value chain analysis
  • Value chain analysis
4 Market Sizing
4.1 Market definition
  • Offerings of companies included in the market definition
4.2 Market segment analysis
  • Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029
  • Chart on Global - Market size and forecast 2024-2029 ($ million)
  • Data Table on Global - Market size and forecast 2024-2029 ($ million)
  • Chart on Global Market: Year-over-year growth 2024-2029 (%)
  • Data Table on Global Market: Year-over-year growth 2024-2029 (%)
5 Historic Market Size
5.1 Global AI In Telco Business Support Systems Market 2019 - 2023
  • Historic Market Size - Data Table on Global AI In Telco Business Support Systems Market 2019 - 2023 ($ million)
5.2 Component segment analysis 2019 - 2023
  • Historic Market Size - Component Segment 2019 - 2023 ($ million)
5.3 Deployment segment analysis 2019 - 2023
  • Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
5.4 Application segment analysis 2019 - 2023
  • Historic Market Size - Application Segment 2019 - 2023 ($ million)
5.5 Geography segment analysis 2019 - 2023
  • Historic Market Size - Geography Segment 2019 - 2023 ($ million)
5.6 Country segment analysis 2019 - 2023
  • Historic Market Size - Country Segment 2019 - 2023 ($ million)
6 Five Forces Analysis
6.1 Five forces summary
  • Five forces analysis - Comparison between 2024 and 2029
6.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2024 and 2029
6.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2024 and 2029
6.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2024 and 2029
6.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2024 and 2029
6.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2024 and 2029
6.7 Market condition
  • Chart on Market condition - Five forces 2024 and 2029
7 Market Segmentation by Component
7.1 Market segments
  • Chart on Component - Market share 2024-2029 (%)
  • Data Table on Component - Market share 2024-2029 (%)
7.2 Comparison by Component
  • Chart on Comparison by Component
  • Data Table on Comparison by Component
7.3 Solutions - Market size and forecast 2024-2029
  • Chart on Solutions - Market size and forecast 2024-2029 ($ million)
  • Data Table on Solutions - Market size and forecast 2024-2029 ($ million)
  • Chart on Solutions - Year-over-year growth 2024-2029 (%)
  • Data Table on Solutions - Year-over-year growth 2024-2029 (%)
7.4 Services - Market size and forecast 2024-2029
  • Chart on Services - Market size and forecast 2024-2029 ($ million)
  • Data Table on Services - Market size and forecast 2024-2029 ($ million)
  • Chart on Services - Year-over-year growth 2024-2029 (%)
  • Data Table on Services - Year-over-year growth 2024-2029 (%)
7.5 Market opportunity by Component
  • Market opportunity by Component ($ million)
  • Data Table on Market opportunity by Component ($ million)
8 Market Segmentation by Deployment
8.1 Market segments
  • Chart on Deployment - Market share 2024-2029 (%)
  • Data Table on Deployment - Market share 2024-2029 (%)
8.2 Comparison by Deployment
  • Chart on Comparison by Deployment
  • Data Table on Comparison by Deployment
8.3 On-premises - Market size and forecast 2024-2029
  • Chart on On-premises - Market size and forecast 2024-2029 ($ million)
  • Data Table on On-premises - Market size and forecast 2024-2029 ($ million)
  • Chart on On-premises - Year-over-year growth 2024-2029 (%)
  • Data Table on On-premises - Year-over-year growth 2024-2029 (%)
8.4 On-cloud - Market size and forecast 2024-2029
  • Chart on On-cloud - Market size and forecast 2024-2029 ($ million)
  • Data Table on On-cloud - Market size and forecast 2024-2029 ($ million)
  • Chart on On-cloud - Year-over-year growth 2024-2029 (%)
  • Data Table on On-cloud - Year-over-year growth 2024-2029 (%)
8.5 Market opportunity by Deployment
  • Market opportunity by Deployment ($ million)
  • Data Table on Market opportunity by Deployment ($ million)
9 Market Segmentation by Application
9.1 Market segments
  • Chart on Application - Market share 2024-2029 (%)
  • Data Table on Application - Market share 2024-2029 (%)
9.2 Comparison by Application
  • Chart on Comparison by Application
  • Data Table on Comparison by Application
9.3 Customer analytics - Market size and forecast 2024-2029
  • Chart on Customer analytics - Market size and forecast 2024-2029 ($ million)
  • Data Table on Customer analytics - Market size and forecast 2024-2029 ($ million)
  • Chart on Customer analytics - Year-over-year growth 2024-2029 (%)
  • Data Table on Customer analytics - Year-over-year growth 2024-2029 (%)
9.4 Fraud detection and security - Market size and forecast 2024-2029
  • Chart on Fraud detection and security - Market size and forecast 2024-2029 ($ million)
  • Data Table on Fraud detection and security - Market size and forecast 2024-2029 ($ million)
  • Chart on Fraud detection and security - Year-over-year growth 2024-2029 (%)
  • Data Table on Fraud detection and security - Year-over-year growth 2024-2029 (%)
9.5 Virtual assistance or chatbots - Market size and forecast 2024-2029
  • Chart on Virtual assistance or chatbots - Market size and forecast 2024-2029 ($ million)
  • Data Table on Virtual assistance or chatbots - Market size and forecast 2024-2029 ($ million)
  • Chart on Virtual assistance or chatbots - Year-over-year growth 2024-2029 (%)
  • Data Table on Virtual assistance or chatbots - Year-over-year growth 2024-2029 (%)
9.6 Network optimization - Market size and forecast 2024-2029
  • Chart on Network optimization - Market size and forecast 2024-2029 ($ million)
  • Data Table on Network optimization - Market size and forecast 2024-2029 ($ million)
  • Chart on Network optimization - Year-over-year growth 2024-2029 (%)
  • Data Table on Network optimization - Year-over-year growth 2024-2029 (%)
9.7 Automated billing and revenue management - Market size and forecast 2024-2029
  • Chart on Automated billing and revenue management - Market size and forecast 2024-2029 ($ million)
  • Data Table on Automated billing and revenue management - Market size and forecast 2024-2029 ($ million)
  • Chart on Automated billing and revenue management - Year-over-year growth 2024-2029 (%)
  • Data Table on Automated billing and revenue management - Year-over-year growth 2024-2029 (%)
9.8 Market opportunity by Application
  • Market opportunity by Application ($ million)
  • Data Table on Market opportunity by Application ($ million)
10 Customer Landscape
10.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
11 Geographic Landscape
11.1 Geographic segmentation
  • Chart on Market share By Geographical Landscape 2024-2029 (%)
  • Data Table on Market share By Geographical Landscape 2024-2029 (%)
11.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison
11.3 APAC - Market size and forecast 2024-2029
  • Chart on APAC - Market size and forecast 2024-2029 ($ million)
  • Data Table on APAC - Market size and forecast 2024-2029 ($ million)
  • Chart on APAC - Year-over-year growth 2024-2029 (%)
  • Data Table on APAC - Year-over-year growth 2024-2029 (%)
11.4 North America - Market size and forecast 2024-2029
  • Chart on North America - Market size and forecast 2024-2029 ($ million)
  • Data Table on North America - Market size and forecast 2024-2029 ($ million)
  • Chart on North America - Year-over-year growth 2024-2029 (%)
  • Data Table on North America - Year-over-year growth 2024-2029 (%)
11.5 Europe - Market size and forecast 2024-2029
  • Chart on Europe - Market size and forecast 2024-2029 ($ million)
  • Data Table on Europe - Market size and forecast 2024-2029 ($ million)
  • Chart on Europe - Year-over-year growth 2024-2029 (%)
  • Data Table on Europe - Year-over-year growth 2024-2029 (%)
11.6 Middle East and Africa - Market size and forecast 2024-2029
  • Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
  • Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
  • Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
11.7 South America - Market size and forecast 2024-2029
  • Chart on South America - Market size and forecast 2024-2029 ($ million)
  • Data Table on South America - Market size and forecast 2024-2029 ($ million)
  • Chart on South America - Year-over-year growth 2024-2029 (%)
  • Data Table on South America - Year-over-year growth 2024-2029 (%)
11.8 US - Market size and forecast 2024-2029
  • Chart on US - Market size and forecast 2024-2029 ($ million)
  • Data Table on US - Market size and forecast 2024-2029 ($ million)
  • Chart on US - Year-over-year growth 2024-2029 (%)
  • Data Table on US - Year-over-year growth 2024-2029 (%)
11.9 China - Market size and forecast 2024-2029
  • Chart on China - Market size and forecast 2024-2029 ($ million)
  • Data Table on China - Market size and forecast 2024-2029 ($ million)
  • Chart on China - Year-over-year growth 2024-2029 (%)
  • Data Table on China - Year-over-year growth 2024-2029 (%)
11.10 Japan - Market size and forecast 2024-2029
  • Chart on Japan - Market size and forecast 2024-2029 ($ million)
  • Data Table on Japan - Market size and forecast 2024-2029 ($ million)
  • Chart on Japan - Year-over-year growth 2024-2029 (%)
  • Data Table on Japan - Year-over-year growth 2024-2029 (%)
11.11 India - Market size and forecast 2024-2029
  • Chart on India - Market size and forecast 2024-2029 ($ million)
  • Data Table on India - Market size and forecast 2024-2029 ($ million)
  • Chart on India - Year-over-year growth 2024-2029 (%)
  • Data Table on India - Year-over-year growth 2024-2029 (%)
11.12 South Korea - Market size and forecast 2024-2029
  • Chart on South Korea - Market size and forecast 2024-2029 ($ million)
  • Data Table on South Korea - Market size and forecast 2024-2029 ($ million)
  • Chart on South Korea - Year-over-year growth 2024-2029 (%)
  • Data Table on South Korea - Year-over-year growth 2024-2029 (%)
11.13 Germany - Market size and forecast 2024-2029
  • Chart on Germany - Market size and forecast 2024-2029 ($ million)
  • Data Table on Germany - Market size and forecast 2024-2029 ($ million)
  • Chart on Germany - Year-over-year growth 2024-2029 (%)
  • Data Table on Germany - Year-over-year growth 2024-2029 (%)
11.14 UK - Market size and forecast 2024-2029
  • Chart on UK - Market size and forecast 2024-2029 ($ million)
  • Data Table on UK - Market size and forecast 2024-2029 ($ million)
  • Chart on UK - Year-over-year growth 2024-2029 (%)
  • Data Table on UK - Year-over-year growth 2024-2029 (%)
11.15 France - Market size and forecast 2024-2029
  • Chart on France - Market size and forecast 2024-2029 ($ million)
  • Data Table on France - Market size and forecast 2024-2029 ($ million)
  • Chart on France - Year-over-year growth 2024-2029 (%)
  • Data Table on France - Year-over-year growth 2024-2029 (%)
11.16 Canada - Market size and forecast 2024-2029
  • Chart on Canada - Market size and forecast 2024-2029 ($ million)
  • Data Table on Canada - Market size and forecast 2024-2029 ($ million)
  • Chart on Canada - Year-over-year growth 2024-2029 (%)
  • Data Table on Canada - Year-over-year growth 2024-2029 (%)
11.17 Australia - Market size and forecast 2024-2029
  • Chart on Australia - Market size and forecast 2024-2029 ($ million)
  • Data Table on Australia - Market size and forecast 2024-2029 ($ million)
  • Chart on Australia - Year-over-year growth 2024-2029 (%)
  • Data Table on Australia - Year-over-year growth 2024-2029 (%)
11.18 Market opportunity By Geographical Landscape
  • Market opportunity By Geographical Landscape ($ million)
  • Data Tables on Market opportunity By Geographical Landscape ($ million)
12 Drivers, Challenges, and Opportunity/Restraints
12.1 Market drivers
12.2 Market challenges
12.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2024 and 2029
12.4 Market opportunities/restraints
13 Competitive Landscape
13.1 Overview
13.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
13.3 Landscape disruption
  • Overview on factors of disruption
13.4 Industry risks
  • Impact of key risks on business
14 Competitive Analysis
14.1 Companies profiled
  • Companies covered
14.2 Company ranking index
  • Company ranking index
14.3 Market positioning of companies
  • Matrix on companies position and classification
14.4 Alepo
  • Alepo - Overview
  • Alepo - Product / Service
  • Alepo - Key offerings
  • SWOT
14.5 Amdocs Ltd.
  • Amdocs Ltd. - Overview
  • Amdocs Ltd. - Product / Service
  • Amdocs Ltd. - Key news
  • Amdocs Ltd. - Key offerings
  • SWOT
14.6 Cognizant Technology Solutions Corp.
  • Cognizant Technology Solutions Corp. - Overview
  • Cognizant Technology Solutions Corp. - Business segments
  • Cognizant Technology Solutions Corp. - Key news
  • Cognizant Technology Solutions Corp. - Key offerings
  • Cognizant Technology Solutions Corp. - Segment focus
  • SWOT
14.7 Comarch SA
  • Comarch SA - Overview
  • Comarch SA - Product / Service
  • Comarch SA - Key news
  • Comarch SA - Key offerings
  • SWOT
14.8 Huawei Technologies Co. Ltd.
  • Huawei Technologies Co. Ltd. - Overview
  • Huawei Technologies Co. Ltd. - Product / Service
  • Huawei Technologies Co. Ltd. - Key news
  • Huawei Technologies Co. Ltd. - Key offerings
  • SWOT
14.9 Infosys Ltd.
  • Infosys Ltd. - Overview
  • Infosys Ltd. - Business segments
  • Infosys Ltd. - Key news
  • Infosys Ltd. - Key offerings
  • Infosys Ltd. - Segment focus
  • SWOT
14.10 International Business Machines Corp.
  • International Business Machines Corp. - Overview
  • International Business Machines Corp. - Business segments
  • International Business Machines Corp. - Key news
  • International Business Machines Corp. - Key offerings
  • International Business Machines Corp. - Segment focus
  • SWOT
14.11 Microsoft Corp.
  • Microsoft Corp. - Overview
  • Microsoft Corp. - Business segments
  • Microsoft Corp. - Key news
  • Microsoft Corp. - Key offerings
  • Microsoft Corp. - Segment focus
  • SWOT
14.12 NetCracker Technology Corp.
  • NetCracker Technology Corp. - Overview
  • NetCracker Technology Corp. - Product / Service
  • NetCracker Technology Corp. - Key offerings
  • SWOT
14.13 Nokia Corp.
  • Nokia Corp. - Overview
  • Nokia Corp. - Business segments
  • Nokia Corp. - Key news
  • Nokia Corp. - Key offerings
  • Nokia Corp. - Segment focus
  • SWOT
14.14 Oracle Corp.
  • Oracle Corp. - Overview
  • Oracle Corp. - Business segments
  • Oracle Corp. - Key news
  • Oracle Corp. - Key offerings
  • Oracle Corp. - Segment focus
  • SWOT
14.15 Salesforce Inc.
  • Salesforce Inc. - Overview
  • Salesforce Inc. - Product / Service
  • Salesforce Inc. - Key news
  • Salesforce Inc. - Key offerings
  • SWOT
14.16 Tata Consultancy Services Ltd.
  • Tata Consultancy Services Ltd. - Overview
  • Tata Consultancy Services Ltd. - Business segments
  • Tata Consultancy Services Ltd. - Key news
  • Tata Consultancy Services Ltd. - Key offerings
  • Tata Consultancy Services Ltd. - Segment focus
  • SWOT
14.17 Tech Mahindra Ltd.
  • Tech Mahindra Ltd. - Overview
  • Tech Mahindra Ltd. - Business segments
  • Tech Mahindra Ltd. - Key news
  • Tech Mahindra Ltd. - Key offerings
  • Tech Mahindra Ltd. - Segment focus
  • SWOT
14.18 Telefonaktiebolaget LM Ericsson
  • Telefonaktiebolaget LM Ericsson - Overview
  • Telefonaktiebolaget LM Ericsson - Business segments
  • Telefonaktiebolaget LM Ericsson - Key news
  • Telefonaktiebolaget LM Ericsson - Key offerings
  • Telefonaktiebolaget LM Ericsson - Segment focus
  • SWOT
15 Appendix
15.1 Scope of the report
15.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
15.3 Currency conversion rates for US$
  • Currency conversion rates for US$
15.4 Research methodology
  • Research methodology
15.5 Data procurement
  • Information sources
15.6 Data validation
  • Data validation
15.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
15.8 Data synthesis
  • Data synthesis
15.9 360 degree market analysis
  • 360 degree market analysis
15.10 List of abbreviations
  • List of abbreviations
  • The company offers Digital Services Marketplace (DSM)
List of Exhibits
Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by Component
Exhibits 6: Executive Summary - Chart on Market Segmentation by Deployment
Exhibits 7: Executive Summary - Chart on Market Segmentation by Application
Exhibits 8: Executive Summary - Chart on Incremental Growth
Exhibits 9: Executive Summary - Data Table on Incremental Growth
Exhibits 10: Executive Summary - Chart on Company Market Positioning
Exhibits 11: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 12: Overview on criticality of inputs and factors of differentiation
Exhibits 13: Overview on factors of disruption
Exhibits 14: Impact of drivers and challenges in 2024 and 2029
Exhibits 15: Parent Market
Exhibits 16: Data Table on - Parent Market
Exhibits 17: Market characteristics analysis
Exhibits 18: Value chain analysis
Exhibits 19: Offerings of companies included in the market definition
Exhibits 20: Market segments
Exhibits 21: Chart on Global - Market size and forecast 2024-2029 ($ million)
Exhibits 22: Data Table on Global - Market size and forecast 2024-2029 ($ million)
Exhibits 23: Chart on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits 24: Data Table on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits 25: Historic Market Size - Data Table on Global AI In Telco Business Support Systems Market 2019 - 2023 ($ million)
Exhibits 26: Historic Market Size - Component Segment 2019 - 2023 ($ million)
Exhibits 27: Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
Exhibits 28: Historic Market Size - Application Segment 2019 - 2023 ($ million)
Exhibits 29: Historic Market Size - Geography Segment 2019 - 2023 ($ million)
Exhibits 30: Historic Market Size - Country Segment 2019 - 2023 ($ million)
Exhibits 31: Five forces analysis - Comparison between 2024 and 2029
Exhibits 32: Bargaining power of buyers - Impact of key factors 2024 and 2029
Exhibits 33: Bargaining power of suppliers - Impact of key factors in 2024 and 2029
Exhibits 34: Threat of new entrants - Impact of key factors in 2024 and 2029
Exhibits 35: Threat of substitutes - Impact of key factors in 2024 and 2029
Exhibits 36: Threat of rivalry - Impact of key factors in 2024 and 2029
Exhibits 37: Chart on Market condition - Five forces 2024 and 2029
Exhibits 38: Chart on Component - Market share 2024-2029 (%)
Exhibits 39: Data Table on Component - Market share 2024-2029 (%)
Exhibits 40: Chart on Comparison by Component
Exhibits 41: Data Table on Comparison by Component
Exhibits 42: Chart on Solutions - Market size and forecast 2024-2029 ($ million)
Exhibits 43: Data Table on Solutions - Market size and forecast 2024-2029 ($ million)
Exhibits 44: Chart on Solutions - Year-over-year growth 2024-2029 (%)
Exhibits 45: Data Table on Solutions - Year-over-year growth 2024-2029 (%)
Exhibits 46: Chart on Services - Market size and forecast 2024-2029 ($ million)
Exhibits 47: Data Table on Services - Market size and forecast 2024-2029 ($ million)
Exhibits 48: Chart on Services - Year-over-year growth 2024-2029 (%)
Exhibits 49: Data Table on Services - Year-over-year growth 2024-2029 (%)
Exhibits 50: Market opportunity by Component ($ million)
Exhibits 51: Data Table on Market opportunity by Component ($ million)
Exhibits 52: Chart on Deployment - Market share 2024-2029 (%)
Exhibits 53: Data Table on Deployment - Market share 2024-2029 (%)
Exhibits 54: Chart on Comparison by Deployment
Exhibits 55: Data Table on Comparison by Deployment
Exhibits 56: Chart on On-premises - Market size and forecast 2024-2029 ($ million)
Exhibits 57: Data Table on On-premises - Market size and forecast 2024-2029 ($ million)
Exhibits 58: Chart on On-premises - Year-over-year growth 2024-2029 (%)
Exhibits 59: Data Table on On-premises - Year-over-year growth 2024-2029 (%)
Exhibits 60: Chart on On-cloud - Market size and forecast 2024-2029 ($ million)
Exhibits 61: Data Table on On-cloud - Market size and forecast 2024-2029 ($ million)
Exhibits 62: Chart on On-cloud - Year-over-year growth 2024-2029 (%)
Exhibits 63: Data Table on On-cloud - Year-over-year growth 2024-2029 (%)
Exhibits 64: Market opportunity by Deployment ($ million)
Exhibits 65: Data Table on Market opportunity by Deployment ($ million)
Exhibits 66: Chart on Application - Market share 2024-2029 (%)
Exhibits 67: Data Table on Application - Market share 2024-2029 (%)
Exhibits 68: Chart on Comparison by Application
Exhibits 69: Data Table on Comparison by Application
Exhibits 70: Chart on Customer analytics - Market size and forecast 2024-2029 ($ million)
Exhibits 71: Data Table on Customer analytics - Market size and forecast 2024-2029 ($ million)
Exhibits 72: Chart on Customer analytics - Year-over-year growth 2024-2029 (%)
Exhibits 73: Data Table on Customer analytics - Year-over-year growth 2024-2029 (%)
Exhibits 74: Chart on Fraud detection and security - Market size and forecast 2024-2029 ($ million)
Exhibits 75: Data Table on Fraud detection and security - Market size and forecast 2024-2029 ($ million)
Exhibits 76: Chart on Fraud detection and security - Year-over-year growth 2024-2029 (%)
Exhibits 77: Data Table on Fraud detection and security - Year-over-year growth 2024-2029 (%)
Exhibits 78: Chart on Virtual assistance or chatbots - Market size and forecast 2024-2029 ($ million)
Exhibits 79: Data Table on Virtual assistance or chatbots - Market size and forecast 2024-2029 ($ million)
Exhibits 80: Chart on Virtual assistance or chatbots - Year-over-year growth 2024-2029 (%)
Exhibits 81: Data Table on Virtual assistance or chatbots - Year-over-year growth 2024-2029 (%)
Exhibits 82: Chart on Network optimization - Market size and forecast 2024-2029 ($ million)
Exhibits 83: Data Table on Network optimization - Market size and forecast 2024-2029 ($ million)
Exhibits 84: Chart on Network optimization - Year-over-year growth 2024-2029 (%)
Exhibits 85: Data Table on Network optimization - Year-over-year growth 2024-2029 (%)
Exhibits 86: Chart on Automated billing and revenue management - Market size and forecast 2024-2029 ($ million)
Exhibits 87: Data Table on Automated billing and revenue management - Market size and forecast 2024-2029 ($ million)
Exhibits 88: Chart on Automated billing and revenue management - Year-over-year growth 2024-2029 (%)
Exhibits 89: Data Table on Automated billing and revenue management - Year-over-year growth 2024-2029 (%)
Exhibits 90: Market opportunity by Application ($ million)
Exhibits 91: Data Table on Market opportunity by Application ($ million)
Exhibits 92: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 93: Chart on Market share By Geographical Landscape 2024-2029 (%)
Exhibits 94: Data Table on Market share By Geographical Landscape 2024-2029 (%)
Exhibits 95: Chart on Geographic comparison
Exhibits 96: Data Table on Geographic comparison
Exhibits 97: Chart on APAC - Market size and forecast 2024-2029 ($ million)
Exhibits 98: Data Table on APAC - Market size and forecast 2024-2029 ($ million)
Exhibits 99: Chart on APAC - Year-over-year growth 2024-2029 (%)
Exhibits 100: Data Table on APAC - Year-over-year growth 2024-2029 (%)
Exhibits 101: Chart on North America - Market size and forecast 2024-2029 ($ million)
Exhibits 102: Data Table on North America - Market size and forecast 2024-2029 ($ million)
Exhibits 103: Chart on North America - Year-over-year growth 2024-2029 (%)
Exhibits 104: Data Table on North America - Year-over-year growth 2024-2029 (%)
Exhibits 105: Chart on Europe - Market size and forecast 2024-2029 ($ million)
Exhibits 106: Data Table on Europe - Market size and forecast 2024-2029 ($ million)
Exhibits 107: Chart on Europe - Year-over-year growth 2024-2029 (%)
Exhibits 108: Data Table on Europe - Year-over-year growth 2024-2029 (%)
Exhibits 109: Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Exhibits 110: Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Exhibits 111: Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits 112: Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits 113: Chart on South America - Market size and forecast 2024-2029 ($ million)
Exhibits 114: Data Table on South America - Market size and forecast 2024-2029 ($ million)
Exhibits 115: Chart on South America - Year-over-year growth 2024-2029 (%)
Exhibits 116: Data Table on South America - Year-over-year growth 2024-2029 (%)
Exhibits 117: Chart on US - Market size and forecast 2024-2029 ($ million)
Exhibits 118: Data Table on US - Market size and forecast 2024-2029 ($ million)
Exhibits 119: Chart on US - Year-over-year growth 2024-2029 (%)
Exhibits 120: Data Table on US - Year-over-year growth 2024-2029 (%)
Exhibits 121: Chart on China - Market size and forecast 2024-2029 ($ million)
Exhibits 122: Data Table on China - Market size and forecast 2024-2029 ($ million)
Exhibits 123: Chart on China - Year-over-year growth 2024-2029 (%)
Exhibits 124: Data Table on China - Year-over-year growth 2024-2029 (%)
Exhibits 125: Chart on Japan - Market size and forecast 2024-2029 ($ million)
Exhibits 126: Data Table on Japan - Market size and forecast 2024-2029 ($ million)
Exhibits 127: Chart on Japan - Year-over-year growth 2024-2029 (%)
Exhibits 128: Data Table on Japan - Year-over-year growth 2024-2029 (%)
Exhibits 129: Chart on India - Market size and forecast 2024-2029 ($ million)
Exhibits 130: Data Table on India - Market size and forecast 2024-2029 ($ million)
Exhibits 131: Chart on India - Year-over-year growth 2024-2029 (%)
Exhibits 132: Data Table on India - Year-over-year growth 2024-2029 (%)
Exhibits 133: Chart on South Korea - Market size and forecast 2024-2029 ($ million)
Exhibits 134: Data Table on South Korea - Market size and forecast 2024-2029 ($ million)
Exhibits 135: Chart on South Korea - Year-over-year growth 2024-2029 (%)
Exhibits 136: Data Table on South Korea - Year-over-year growth 2024-2029 (%)
Exhibits 137: Chart on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits 138: Data Table on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits 139: Chart on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 140: Data Table on Germany - Year-over-year growth 2024-2029 (%)
Exhibits 141: Chart on UK - Market size and forecast 2024-2029 ($ million)
Exhibits 142: Data Table on UK - Market size and forecast 2024-2029 ($ million)
Exhibits 143: Chart on UK - Year-over-year growth 2024-2029 (%)
Exhibits 144: Data Table on UK - Year-over-year growth 2024-2029 (%)
Exhibits 145: Chart on France - Market size and forecast 2024-2029 ($ million)
Exhibits 146: Data Table on France - Market size and forecast 2024-2029 ($ million)
Exhibits 147: Chart on France - Year-over-year growth 2024-2029 (%)
Exhibits 148: Data Table on France - Year-over-year growth 2024-2029 (%)
Exhibits 149: Chart on Canada - Market size and forecast 2024-2029 ($ million)
Exhibits 150: Data Table on Canada - Market size and forecast 2024-2029 ($ million)
Exhibits 151: Chart on Canada - Year-over-year growth 2024-2029 (%)
Exhibits 152: Data Table on Canada - Year-over-year growth 2024-2029 (%)
Exhibits 153: Chart on Australia - Market size and forecast 2024-2029 ($ million)
Exhibits 154: Data Table on Australia - Market size and forecast 2024-2029 ($ million)
Exhibits 155: Chart on Australia - Year-over-year growth 2024-2029 (%)
Exhibits 156: Data Table on Australia - Year-over-year growth 2024-2029 (%)
Exhibits 157: Market opportunity By Geographical Landscape ($ million)
Exhibits 158: Data Tables on Market opportunity By Geographical Landscape ($ million)
Exhibits 159: Impact of drivers and challenges in 2024 and 2029
Exhibits 160: Overview on criticality of inputs and factors of differentiation
Exhibits 161: Overview on factors of disruption
Exhibits 162: Impact of key risks on business
Exhibits 163: Companies covered
Exhibits 164: Company ranking index
Exhibits 165: Matrix on companies position and classification
Exhibits 166: Alepo - Overview
Exhibits 167: Alepo - Product / Service
Exhibits 168: Alepo - Key offerings
Exhibits 169: SWOT
Exhibits 170: Amdocs Ltd. - Overview
Exhibits 171: Amdocs Ltd. - Product / Service
Exhibits 172: Amdocs Ltd. - Key news
Exhibits 173: Amdocs Ltd. - Key offerings
Exhibits 174: SWOT
Exhibits 175: Cognizant Technology Solutions Corp. - Overview
Exhibits 176: Cognizant Technology Solutions Corp. - Business segments
Exhibits 177: Cognizant Technology Solutions Corp. - Key news
Exhibits 178: Cognizant Technology Solutions Corp. - Key offerings
Exhibits 179: Cognizant Technology Solutions Corp. - Segment focus
Exhibits 180: SWOT
Exhibits 181: Comarch SA - Overview
Exhibits 182: Comarch SA - Product / Service
Exhibits 183: Comarch SA - Key news
Exhibits 184: Comarch SA - Key offerings
Exhibits 185: SWOT
Exhibits 186: Huawei Technologies Co. Ltd. - Overview
Exhibits 187: Huawei Technologies Co. Ltd. - Product / Service
Exhibits 188: Huawei Technologies Co. Ltd. - Key news
Exhibits 189: Huawei Technologies Co. Ltd. - Key offerings
Exhibits 190: SWOT
Exhibits 191: Infosys Ltd. - Overview
Exhibits 192: Infosys Ltd. - Business segments
Exhibits 193: Infosys Ltd. - Key news
Exhibits 194: Infosys Ltd. - Key offerings
Exhibits 195: Infosys Ltd. - Segment focus
Exhibits 196: SWOT
Exhibits 197: International Business Machines Corp. - Overview
Exhibits 198: International Business Machines Corp. - Business segments
Exhibits 199: International Business Machines Corp. - Key news
Exhibits 200: International Business Machines Corp. - Key offerings
Exhibits 201: International Business Machines Corp. - Segment focus
Exhibits 202: SWOT
Exhibits 203: Microsoft Corp. - Overview
Exhibits 204: Microsoft Corp. - Business segments
Exhibits 205: Microsoft Corp. - Key news
Exhibits 206: Microsoft Corp. - Key offerings
Exhibits 207: Microsoft Corp. - Segment focus
Exhibits 208: SWOT
Exhibits 209: NetCracker Technology Corp. - Overview
Exhibits 210: NetCracker Technology Corp. - Product / Service
Exhibits 211: NetCracker Technology Corp. - Key offerings
Exhibits 212: SWOT
Exhibits 213: Nokia Corp. - Overview
Exhibits 214: Nokia Corp. - Business segments
Exhibits 215: Nokia Corp. - Key news
Exhibits 216: Nokia Corp. - Key offerings
Exhibits 217: Nokia Corp. - Segment focus
Exhibits 218: SWOT
Exhibits 219: Oracle Corp. - Overview
Exhibits 220: Oracle Corp. - Business segments
Exhibits 221: Oracle Corp. - Key news
Exhibits 222: Oracle Corp. - Key offerings
Exhibits 223: Oracle Corp. - Segment focus
Exhibits 224: SWOT
Exhibits 225: Salesforce Inc. - Overview
Exhibits 226: Salesforce Inc. - Product / Service
Exhibits 227: Salesforce Inc. - Key news
Exhibits 228: Salesforce Inc. - Key offerings
Exhibits 229: SWOT
Exhibits 230: Tata Consultancy Services Ltd. - Overview
Exhibits 231: Tata Consultancy Services Ltd. - Business segments
Exhibits 232: Tata Consultancy Services Ltd. - Key news
Exhibits 233: Tata Consultancy Services Ltd. - Key offerings
Exhibits 234: Tata Consultancy Services Ltd. - Segment focus
Exhibits 235: SWOT
Exhibits 236: Tech Mahindra Ltd. - Overview
Exhibits 237: Tech Mahindra Ltd. - Business segments
Exhibits 238: Tech Mahindra Ltd. - Key news
Exhibits 239: Tech Mahindra Ltd. - Key offerings
Exhibits 240: Tech Mahindra Ltd. - Segment focus
Exhibits 241: SWOT
Exhibits 242: Telefonaktiebolaget LM Ericsson - Overview
Exhibits 243: Telefonaktiebolaget LM Ericsson - Business segments
Exhibits 244: Telefonaktiebolaget LM Ericsson - Key news
Exhibits 245: Telefonaktiebolaget LM Ericsson - Key offerings
Exhibits 246: Telefonaktiebolaget LM Ericsson - Segment focus
Exhibits 247: SWOT
Exhibits 248: Inclusions checklist
Exhibits 249: Exclusions checklist
Exhibits 250: Currency conversion rates for US$
Exhibits 251: Research methodology
Exhibits 252: Information sources
Exhibits 253: Data validation
Exhibits 254: Validation techniques employed for market sizing
Exhibits 255: Data synthesis
Exhibits 256: 360 degree market analysis
Exhibits 257: List of abbreviations

Executive Summary

The following companies are recognized as the key players in the global AI in telco business support systems market: Alepo, Amazon Web Services Inc., Amdocs Ltd., Avenga, Cognizant Technology Solutions Corp., Comarch SA, Fabrix.AI Inc., Huawei Technologies Co. Ltd., Infosys Ltd., International Business Machines Corp., Microsoft Corp., NetCracker Technology Corp., Nokia Corp., Oracle Corp., Salesforce Inc., SAP SE, SUBEX Ltd., Tata Consultancy Services Ltd., Tech Mahindra Ltd., and Telefonaktiebolaget LM Ericsson.

Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is accelerated adoption of AI-driven customer experience solutions."

According to the report, one of the major drivers for this market is the demand for real-time, low-latency intelligence via edge AI.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Alepo
  • Amazon Web Services Inc.
  • Amdocs Ltd.
  • Avenga
  • Cognizant Technology Solutions Corp.
  • Comarch SA
  • Fabrix.ai Inc.
  • Huawei Technologies Co. Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • Microsoft Corp.
  • NetCracker Technology Corp.
  • Nokia Corp.
  • Oracle Corp.
  • Salesforce Inc.
  • SAP SE
  • SUBEX Ltd.
  • Tata Consultancy Services Ltd.
  • Tech Mahindra Ltd.
  • Telefonaktiebolaget LM Ericsson

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