5G Operations Support System (OSS) or Business Support System (BSS) Market Report 2025

This 5G Operations Support System (OSS) or Business Support System (BSS) Market report delivers an in-depth analysis of the market’s key characteristics, including size, growth potential, and segmentation. It provides a detailed breakdown of the market across major regions and leading countries, highlighting historical data and future growth projections. The report also examines the competitive landscape, market share insights, emerging trends, and strategic developments shaping the market.

The 5G operations support system (OSS) or business support system (BSS) market size has grown rapidly in recent years. It will grow from $99.63 billion in 2024 to $114.49 billion in 2025 at a compound annual growth rate (CAGR) of 14.7%. The growth during the historic period can be attributed to the rising adoption of 5G, the increasing use of digital technologies, a growing emphasis on customer experience management, expanding digitization, and the increasing adoption of cloud-based services.

The 5G operations support system (OSS) or business support system (BSS) market size is expected to see rapid growth in the next few years. It will grow to $195.68 billion in 2029 at a compound annual growth rate (CAGR) of 14.3%. The growth during the forecast period can be attributed to the increasing demand for data-driven decision-making, the need for high-speed network connectivity, the rising demand for advanced analytics, the growing popularity of mobile devices, and the surge in digital transformation initiatives. Key trends in this period include a shift toward digitalization, the integration of artificial intelligence (AI), advancements in AI and machine learning technologies, the adoption of SaaS-based solutions, strategic partnerships among companies, and ongoing technological advancements.

The growing adoption of cloud-based services is expected to drive the expansion of the 5G operations support system (OSS) and business support system (BSS) market. Cloud-based services encompass computing resources such as storage, servers, databases, networking, and software, delivered over the internet rather than being hosted on local infrastructure. This shift is driven by increasing digital transformation, the need for scalable IT solutions, cost efficiency, and the rising demand for remote work and AI-powered applications. The 5G OSS/BSS framework enhances cloud-based services by facilitating seamless network automation, real-time data management, and scalable infrastructure, ensuring optimized performance and efficient service delivery within the 5G ecosystem. For instance, in January 2025, a global study conducted by AAG IT Support Service, a US-based digital transformation service provider, revealed that 63% of the 753 technical and business professionals surveyed extensively used cloud services, up from 59% in 2021. This growing reliance on cloud-based services continues to fuel the expansion of the 5G OSS/BSS market.

Leading companies in the 5G OSS/BSS sector are focusing on multi-cloud innovations to enhance network agility, scalability, and seamless integration across hybrid cloud environments, ensuring efficient service management and optimized performance in 5G networks. Multi-cloud environments involve utilizing multiple cloud platforms, including public, private, or hybrid clouds, to distribute workloads, enhance operational flexibility, and optimize network performance. In February 2024, Telefonaktiebolaget LM Ericsson, a Sweden-based telecommunications company, introduced new service orchestration and assurance products designed to empower communication service providers (CSPs). This solution integrates AI-driven automation for real-time network optimization, streamlining service delivery and reducing operational complexity. Supporting multi-cloud environments, it enables CSPs to deploy services across hybrid cloud infrastructures with improved flexibility and scalability. The platform also incorporates predictive analytics and automated fault detection, allowing for proactive issue resolution and enhanced service reliability.

In April 2022, Wipro Limited, an India-based IT solutions provider, acquired CAS Group for an undisclosed amount. This acquisition strengthens Wipro’s 5G wireless consulting capabilities while expanding its telecom OSS/BSS service offerings. CAS Group LLC, based in the United States, specializes in consulting and program management services for 5G networks, including operations support systems (OSS) and business support systems (BSS).

Major players in the 5g operations support system (oss) or business support system (bss) market are Samsung Electronics Co. Ltd., ZTE Corporation, Huawei Technologies Co. Ltd., Accenture plc, Cisco Systems Inc., Oracle Corporation, Tata Consultancy Services Limited, Fujitsu Limited, Telefonaktiebolaget LM Ericsson, Nokia Corporation, Tech Mahindra Limited, Juniper Networks Inc., Amdocs Limited, Ciena Corporation, Mavenir Systems Inc., Comarch S.A., Hansen Technologies Limited, Optiva Inc., Cerillion plc, Netcracker Technology Corporation, Subex Limited.

North America was the largest region in the 5G operations support system (OSS) or business support system (BSS) market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in 5G operations support system (OSS) or business support system (BSS) report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the 5G operations support system (OSS) or business support system (BSS) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

5G Operations Support System (OSS) and 5G Business Support System (BSS) are distinct technology layers that help telecom operators manage, monitor, and optimize their 5G networks and services. The 5G OSS is essential for handling the complexity of 5G network infrastructure, including radio access, core, and transport networks. Meanwhile, the 5G BSS enables operators to introduce new services, generate revenue, and maintain customer relationships. These systems help automate network management, optimize service provisioning, manage customer billing, and facilitate efficient monetization of 5G services.

The primary deployment modes for 5G OSS and BSS include on-premises and cloud-based solutions. On-premises deployment involves IT infrastructure, hardware, and software applications hosted and managed within an organization's own facilities, such as office buildings or data centers. Key applications include the Internet of Things (IoT) and mobile virtual network enabler (MVNE) or mobile virtual network operator (MVNO). These systems serve various industry verticals, including information technology (IT) and telecommunications, banking, financial services, and insurance (BFSI), media and entertainment, retail and e-commerce, and more.

The 5G operations support system (OSS) or business support system (BSS) market research report is one of a series of new reports that provides 5G operations support system (OSS) or business support system (BSS) market statistics, including the 5G operations support system (OSS) or business support system (BSS) industry global market size, regional shares, competitors with the 5G operations support system (OSS) or business support system (BSS) market share, detailed 5G operations support system (OSS) or business support system (BSS) market segments, market trends, and opportunities, and any further data you may need to thrive in the 5G operations support system (OSS) or business support system (BSS) industry. These 5G operations support system (OSS) or business support system (BSS) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The 5G operations support system (OSS) or business support system (BSS) market includes revenues earned by entities by providing services such as cloud and virtualization services, security and compliance services, customer experience management, and order management and fulfillment. The market value includes the value of related goods sold by the service provider or included within the service offering. The 5G operations support system (OSS) or business support system (BSS) market consists of sales of network management systems, fault management systems, performance management software, customer relationship management (CRM) systems, and policy control and charging systems. Values in this market are ‘factory gate’ values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values and are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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