Support and Operations Services Market Report 2026

The support and operations services market size has grown strongly in recent years. It will grow from $1.22 trillion in 2025 to $1.33 trillion in 2026 at a compound annual growth rate (CAGR) of 9.3%. The growth in the historic period can be attributed to growth in enterprise it infrastructure complexity, increasing reliance on outsourced it support services, expansion of globalized business operations, rising demand for cost efficient service delivery models, proliferation of enterprise software and applications.

The support and operations services market size is expected to see strong growth in the next few years. It will grow to $1.92 trillion by 2030 at a compound annual growth rate (CAGR) of 9.5%. The growth in the forecast period can be attributed to expansion of hybrid workplace support requirements, increasing demand for proactive incident prevention models, growth in digital service continuity expectations, rising adoption of predictive service management practices, increasing focus on customer centric it operations optimization. Major trends in the forecast period include shift toward subscription based managed support contracts, rise of multilingual global service desk outsourcing, increasing adoption of unified service management platforms, 24/7 follow the sun support delivery models, employee experience focused helpdesk modernization and training driven service improvement.

The rising incidence of cybersecurity threats and incidents is expected to drive the expansion of the support and operations services market in the foreseeable future. The frequency of cybersecurity threats and incidents refers to the rate at which cyberattacks, security breaches, or related malicious events occur over a defined period. The increasing frequency of cybersecurity threats and incidents is being driven by the growing use of AI-powered attack tools, which enable cybercriminals to conduct more automated, scalable, and frequent attacks. Support and operations services assist in addressing cybersecurity threats by continuously monitoring systems, identifying incidents in real time, and enabling rapid response actions to reduce risks and operational disruptions. For instance, in March 2026, according to SentinelOne, Inc., a US-based cybersecurity company, weekly cyberattack volumes reached an average of 1,968 incidents, representing an 18% year-over-year increase compared to 2025 and a 70% rise since 2023, highlighting a consistent upward trend in cyber threat frequency and incidents. Therefore, the increasing frequency of cybersecurity threats and incidents is driving the growth of the support and operations services market.

Leading companies and key companies operating in the support and operations services market are focusing on developing advanced solutions, such as agentic AI-powered platforms, to enhance system resilience, automate incident management, and improve operational efficiency across distributed environments. Agentic AI-powered platforms refer to intelligent systems that autonomously monitor, analyze, and resolve IT operations issues using AI-driven decision-making and automation capabilities. For example, in December 2025, Coforge Limited, an India-based IT solutions provider, launched EvolveOps.AI, an agentic AI-powered IT operations platform designed to enhance business resiliency from edge to cloud. The platform leverages AI-driven automation to enable proactive monitoring, intelligent incident resolution, and seamless orchestration of IT operations, thereby improving service reliability, reducing downtime, and optimizing overall IT support performance across complex enterprise infrastructures.

In October 2025, Capgemini SE, a France-based IT services and consulting firm, acquired WNS for an undisclosed consideration. Through this acquisition, Capgemini intends to enhance its support and operations services capabilities by expanding its intelligent operations, business process services, and AI-powered enterprise outsourcing offerings to provide end-to-end digital transformation and operational efficiency for global clients. WNS is a US-based business process management and operations services provider.

Major companies operating in the support and operations services market are Accenture plc, International Business Machines Corporation, Tata Consultancy Services Limited, Capgemini SE, Cognizant Technology Solutions Corporation, Infosys Limited, DXC Technology Company, HCL Technologies Limited, Wipro Limited, Concentrix Corporation, ePlus inc., Datadog Inc., Freshworks Inc., NinjaOne LLC, PagerDuty Inc., ExterNetworks Inc., ScienceLogic Inc., BigPanda Inc., Infrassist Technologies Pvt. Ltd., Mission Control NOC and Helpdesk LLC, Compufy Technolab LLP, SSGSERV Inc.

North America was the largest region in the support and operations services market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the support and operations services market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the support and operations services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The support and operations services market includes revenues earned by entities by providing services such as application performance management, cloud operations management, network configuration and provisioning, backup and disaster recovery services. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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