Information Technology (IT) Operations And Services Management Market Global Report 2026

The information technology (IT) operations and services management market size has grown strongly in recent years. It will grow from $38.24 billion in 2025 to $41.29 billion in 2026 at a compound annual growth rate (CAGR) of 8.0%. The growth in the historic period can be attributed to increasing complexity of IT infrastructure, rising demand for enhanced system availability, growing IT service management requirements, increasing need for faster incident resolution, and rising enterprise investments in IT infrastructure.

The information technology (IT) operations and services management market size is expected to see strong growth in the next few years. It will grow to $55.22 billion in 2030 at a compound annual growth rate (CAGR) of 7.5%. The growth during the forecast period can be attributed to increasing demand for automated IT operations, rising need for proactive infrastructure monitoring, growing adoption of hybrid IT environments, increasing focus on IT resource optimization, and rising requirements for continuous service performance management. Major trends in the forecast period include increasing adoption of IT service automation, rising demand for integrated IT infrastructure monitoring, growing adoption of predictive maintenance and proactive incident management, increasing use of centralized IT operations management platforms, and rising demand for IT service performance and availability optimization.

The growing adoption of cloud computing is expected to propel the growth of the information technology (IT) operations and services management market going forward. Cloud computing refers to the delivery of computing services, including servers, storage, databases, networking, software, and analytics, over the internet to provide flexible and scalable resources on demand. The adoption of cloud computing is increasing due to growing digital transformation initiatives, as organizations modernize their IT infrastructure, migrate applications and workloads to cloud platforms, and utilize cloud-based services. Cloud computing supports information technology (IT) operations and services management by enabling centralized monitoring, automated service delivery, real-time performance management, efficient resource allocation, and streamlined incident resolution across hybrid and multi-cloud environments. For instance, in June 2026, according to Eurostat, Luxembourg-based official statistical office of the European Union, compared with 2023, the share of enterprises using paid cloud computing services in the European Union (EU) increased by 7.42 percentage points in 2025. Therefore, the growing adoption of cloud computing is driving the growth of the information technology (IT) operations and services management market.

Major companies operating in the information technology (IT) operations and services management market are concentrating on leveraging innovative technologies, such as hypermodal artificial intelligence (AI) platforms, to improve IT observability, intelligent automation, predictive analytics, root-cause analysis, and operational efficiency. Hypermodal AI platforms integrate predictive AI, causal AI, and generative AI within a unified system, enabling organizations to forecast potential issues, determine root causes with contextual accuracy, and generate intelligent recommendations and automated workflows, providing more comprehensive and proactive IT operations management than traditional AI or rule-based monitoring solutions. For instance, in July 2023, Dynatrace Inc., a US-based software intelligence company, expanded its Davis AI engine to deliver the industry's first hypermodal artificial intelligence platform. The enhanced solution combines predictive AI for forecasting future system behavior, causal AI for deterministic root-cause analysis using observability and security data, and generative AI through Davis CoPilot to generate recommendations, automate workflows, create dashboards, and support natural language interactions. Built on the Grail data lakehouse and Smartscape topology, the platform delivers context-aware insights, intelligent automation, and proactive issue prevention across hybrid and multicloud environments, improving productivity for business, development, security, and operations teams.

In June 2024, Freshworks Inc., a US-based enterprise software company, acquired Device42, Inc. for $230 million. Through this acquisition, Freshworks Inc. sought to strengthen its IT service management (ITSM) platform by integrating Device42, Inc.’s IT asset management, infrastructure discovery, and application dependency mapping capabilities, enabling customers to gain comprehensive visibility into their IT environments, enhance incident resolution, reduce operational risks, and accelerate AI-driven IT operations. Device42 Inc. is a US-based IT infrastructure management software company specializing in IT asset management, automated infrastructure discovery, configuration management, and application dependency mapping solutions for enterprise IT environments.

Major companies operating in the information technology (IT) operations and services management market are Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, Hewlett Packard Enterprise Company, ServiceNow Inc., Atlassian Corporation, Datadog Inc., BMC Software Inc., Elastic N.V., Zoho Corporation Private Limited, Freshworks Inc., Ivanti Inc., SAI Enterprise Inc., NinjaOne LLC, PagerDuty Inc., TeamDynamix Solutions Inc., BigPanda Inc., SysAid Technologies Ltd., Halo Service Solutions Ltd., Zabbix LLC.

North America was the dominant region in the information technology (IT) operations and services management market in 2025. Asia-Pacific is expected to be the rapidly growing region in the forecast period. The regions covered in the information technology (IT) operations and services management market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the information technology (IT) operations and services management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The information technology (IT) operations and services management market includes revenues earned by entities by providing services such as IT service management (ITSM), IT operations management (ITOM), infrastructure monitoring, network and application performance monitoring, incident and problem management, configuration and asset management, service desk management, automation and orchestration, cloud operations management, and performance analytics. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

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