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Customer Experience Management Market Size, Share & Trends Analysis Report by End-use, by Analytical Tools, by Deployment, by Touch Point Type, and Segment Forecasts, 2021-2028

  • ID: 4582071
  • Report
  • April 2021
  • Region: Global
  • 150 pages
  • Grand View Research

FEATURED COMPANIES

  • Adobe
  • Clarabridge
  • Genesys
  • Medallia Inc.
  • Open Text Corporation
  • Qualtrics
  • MORE
The global customer experience management market size is expected to reach USD 27.12 billion by 2028, registering a CAGR of 17.5% from 2021 to 2028. The increasing importance of understanding consumer behavior and their preferences is driving various organizations and brands to adopt customer experience strategies for providing the best service performance in real-time. Moreover, the growing use of digital channels by consumers to communicate with brands and organizations is expected to boost market growth over the coming years. Furthermore, the companies can become better differentiators by implementing customer experience management (CEM) solutions, which are perceived to be significant in the current competitive environment.

The rising demand from buyers for a personalized experience across various industries is a significant trend escalating the market growth. Customer experience management signifies evolving sets of technologies and practices to make a constant transformation within organizations to meet and go beyond consumer expectations. Business organizations have recognized the importance of CEM as it supports them in strengthening their brand presence, increasing consumer loyalty, reducing consumer churn, and increasing business revenue.

Technological advancement is transforming the way a buyer interacts with and reacts to the brands across various channels. Currently, consumers use numerous devices to understand, evaluate, and finalize products. The digital technology disruption has helped consumers to demand a smooth experience while interacting with companies across multiple touchpoints or channels. Owing to the evolution in buyer expectations, organizations are progressively involved in restructuring their CEM strategies to successfully position and reposition their brands and products while retaining buyers as their strategic focus.

Customer Experience Management Market Report Highlights
  • Speech analytics is estimated to record the fastest CAGR from 2021 to 2028 due to its rising popularity as a result of the increasing number of voice-enabled searches and contact centers.
  • Moreover, speech analytics enables enterprises to identify the areas of trends, opportunities, and concerns through calls.
  • The mobile touch point type segment is anticipated to register the fastest CAGR over the forecast period due to the increased use of smartphones, which is encouraging enterprises to develop mobile marketing strategies.
  • The BFSI segment is expected to register the highest CAGR over the forecast period as CEM solutions enable BFSI enterprises to maintain their quality standards and reduce internal inefficiencies.
  • The cloud-based deployment segment is estimated to attain a significant market size, in terms of revenue, by 2028 as cloud technology offers the benefit of low-cost integration of a CEM system within the existing business environment.
  • The Asia Pacific regional market is anticipated to register the highest CAGR over the forecast period due to the presence of call centers, increasing trend of social media marketing, and the growing emphasis on CEM and buyer satisfaction across industries and sectors.
Note: Product cover images may vary from those shown

FEATURED COMPANIES

  • Adobe
  • Clarabridge
  • Genesys
  • Medallia Inc.
  • Open Text Corporation
  • Qualtrics
  • MORE
Chapter 1 Methodology and Scope
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List of Data Sources

Chapter 2 Executive Summary
2.1 Customer Experience Management Market - Industry Snapshot & Key Buying Criteria, 2016 - 2028
2.2 Global Customer Experience Management Market, 2016 - 2028 (USD Million)
2.2.1 Global customer experience management market, by region, 2016 - 2028
2.2.2 Global customer experience management market, by analytical tools, 2016 - 2028
2.2.3 Global customer experience management market, by touch point type, 2016 - 2028
2.2.4 Global customer experience management market, by deployment, 2016 - 2028
2.2.5 Global customer experience management market, by end-use, 2016 - 2028

Chapter 3 Customer Experience Management (CEM) Industry Outlook
3.1 Market Segmentation and Scope
3.2 Market Size and Growth Prospects
3.3 Customer Experience Management (CEM) Market - Value Chain Analysis
3.3.1 Vendor landscape
3.4 Customer Experience Management Market - Market Dynamics
3.4.1 Market driver analysis
3.4.1.1 Growing preference for voice commerce and hyper-personalized experience
3.4.1.2 Increasing need for customer retention strategies
3.4.1.3 Increasing investments in technologies to improve customer experience
3.4.1.4 Increasing need to understand customer sentiments shared through feedback and comments
3.4.1.5 Digital transformation in industry verticals to improve customer engagement and enhance customer experience
3.4.1.6 New business models to increase and retain the customer base
3.4.2 Market restraint analysis
3.4.2.1 Inconsistent customer experience feedback across multiple channels
3.4.2.2 Difficulty in combining data to have a single view of any customer
3.4.2.3 Lack of integration with back end systems
3.5 Penetration and Growth Prospect Mapping
3.6 Customer Experience Management (CEM) Market - Porter’s Five Forces Analysis
3.7 Customer Experience Management (CEM) Market - Company Market Share Analysis, 2020
3.8 Customer Experience Management (CEM) Market - PESTEL Analysis

Chapter 4 Customer Experience Management Analytical Tools Outlook
4.1 Customer Experience Management Market Share By Analytical Tools, 2020
4.2 Enterprise Feedback Management (EFM) Software
4.2.1 CEM market for EFM software, 2016 - 2028
4.3 Speech Analytics
4.3.1 CEM market for speech analytics, 2016 - 2028
4.4 Text Analytics
4.4.1 CEM market for text analytics, 2016 - 2028
4.5 Web Analytics & Content Management
4.5.1 CEM market for web analytics & content management, 2016 - 2028
4.6 Others
4.6.1 Other CEM analytical tools market, 2016 - 2028

Chapter 5 Customer Experience Management Touch Point Type Outlook
5.1 Customer Experience Management Market Share By Touch Point Type, 2020
5.2 Stores/Branches
5.2.1 Stores/branches CEM market, 2016 - 2028
5.3 Call Centers
5.3.1 Call Centers CEM market, 2016 - 2028
5.4 Social Media Platform
5.4.1 Social media platform CEM market, 2016 - 2028
5.5 Email
5.5.1 Email CEM market, 2016 - 2028
5.6 Mobile
5.6.1 Mobile CEM market, 2016 - 2028
5.7 Web Services
5.7.1 Web services CEM market, 2016 - 2028
5.8 Others
5.8.1 CEM market for other touch points, 2016 - 2028

Chapter 6 Customer Experience Management Deployment Outlook
6.1 Customer Experience Management Market Share By Deployment, 2020
6.2 Cloud
6.2.1 Cloud CEM market, 2016 - 2028
6.3 On-premise
6.3.1 On-premise CEM market, 2016 - 2028

Chapter 7 Customer Experience Management End-use Outlook
7.1 Customer Experience Management Market Share By end use, 2020
7.2 BFSI
7.2.1 CEM market in BFSI, 2016 - 2028
7.3 Retail
7.3.1 CEM market in retail, 2016 - 2028
7.4 Healthcare
7.4.1 CEM market in healthcare, 2016 - 2028
7.5 IT & Telecom
7.5.1 CEM market in IT & telecom, 2016 - 2028
7.6 Manufacturing
7.6.1 CEM market in manufacturing, 2016 - 2028
7.7 Government, Energy & Utilities
7.7.1 CEM market in government, energy & utilities, 2016 - 2028
7.8 Construction, Real Estate & Property Management
7.8.1 CEM market in construction, real estate & property management, 2016 - 2028
7.9 Service Business
7.9.1 CEM market in service business, 2016 - 2028
7.10 Others
7.10.1 CEM market in other end use, 2016 - 2028

Chapter 8 Customer Experience Management Regional Outlook
8.1 Customer Experience Management Market Share by Region, 2020
8.2 North America
8.2.1 North America customer experience management market, 2016 - 2028
8.2.2 North America customer experience management market, by analytical tools, 2016 - 2028
8.2.3 North America customer experience management market, by touch point type, 2016 - 2028
8.2.4 North America customer experience management market, by deployment, 2016 - 2028
8.2.5 North America customer experience management market, by end-use, 2016 - 2028
8.2.6 The U.S.
8.2.6.1 The U.S. customer experience management market, 2016 - 2028
8.2.6.2 The U.S. customer experience management market, by analytical tools, 2016 - 2028
8.2.6.3 The U.S. customer experience management market, by touch point type, 2016 - 2028
8.2.6.4 The U.S. customer experience management market, by deployment, 2016 - 2028
8.2.6.5 The U.S. customer experience management market, by end-use, 2016 - 2028
8.2.7 Canada
8.2.7.1 Canada customer experience management market, 2016 - 2028
8.2.7.2 Canada customer experience management market, by analytical tools, 2016 - 2028
8.2.7.3 Canada customer experience management market, by touch point type, 2016 - 2028
8.2.7.4 Canada customer experience management market, by deployment, 2016 - 2028
8.2.7.5 Canada customer experience management market, by end-use, 2016 - 2028
8.3 Europe
8.3.1 Europe customer experience management market, 2016 - 2028
8.3.2 Europe customer experience management market, by analytical tools, 2016 - 2028
8.3.3 Europe customer experience management market, by touch point type, 2016 - 2028
8.3.4 Europe customer experience management market, by deployment, 2016 - 2028
8.3.5 Europe customer experience management market, by end-use, 2016 - 2028
8.3.6 Germany
8.3.6.1 Germany customer experience management market, 2016 - 2028
8.3.6.2 Germany customer experience management market, by analytical tools, 2016 - 2028
8.3.6.3 Germany customer experience management market, by touch point type, 2016 - 2028
8.3.6.4 Germany customer experience management market, by deployment, 2016 - 2028
8.3.6.5 Germany customer experience management market, by end-use, 2016 - 2028
8.3.7 France
8.3.7.1 France customer experience management market, 2016 - 2028
8.3.7.2 France customer experience management market, by analytical tools, 2016 - 2028
8.3.7.3 France customer experience management market, by touch point type, 2016 - 2028
8.3.7.4 France customer experience management market, by deployment, 2016 - 2028
8.3.7.5 France customer experience management market, by end-use, 2016 - 2028
8.3.8 The U.K.
8.3.8.1 The U.K. customer experience management market, 2016 - 2028
8.3.8.2 The U.K. customer experience management market, by analytical tools, 2016 - 2028
8.3.8.3 The U.K. customer experience management market, by touch point type, 2016 - 2028
8.3.8.4 The U.K. customer experience management market, by deployment, 2016 - 2028
8.3.8.5 The U.K. customer experience management market, by end-use, 2016 - 2028
8.4 Asia Pacific
8.4.1 Asia Pacific customer experience management market, 2016 - 2028
8.4.2 Asia Pacific customer experience management market, by analytical tools, 2016 - 2028
8.4.3 Asia Pacific customer experience management market, by touch point type, 2016 - 2028
8.4.4 Asia Pacific customer experience management market, by deployment, 2016 - 2028
8.4.5 Asia Pacific customer experience management market, by end-use, 2016 - 2028
8.4.6 China
8.4.6.1 China customer experience management market, 2016 - 2028
8.4.6.2 China customer experience management market, by analytical tools, 2016 - 2028
8.4.6.3 China customer experience management market, by touch point type, 2016 - 2028
8.4.6.4 China customer experience management market, by deployment, 2016 - 2028
8.4.6.5 China customer experience management market, by end-use, 2016 - 2028
8.4.7 India
8.4.7.1 India customer experience management market, 2016 - 2028
8.4.7.2 India customer experience management market, by analytical tools, 2016 - 2028
8.4.7.3 India customer experience management market, by touch point type, 2016 - 2028
8.4.7.4 India customer experience management market, by deployment, 2016 - 2028
8.4.7.5 India customer experience management market, by end-use, 2016 - 2028
8.4.8 Japan
8.4.8.1 Japan customer experience management market, 2016 - 2028
8.4.8.2 Japan customer experience management market, by analytical tools, 2016 - 2028
8.4.8.3 Japan customer experience management market, by touch point type, 2016 - 2028
8.4.8.4 Japan customer experience management market, by deployment, 2016 - 2028
8.4.8.5 Japan customer experience management market, by end-use, 2016 - 2028
8.5 Latin America
8.5.1 Latin America customer experience management market, 2016 - 2028
8.5.2 Latin America customer experience management market, by analytical tools, 2016 - 2028
8.5.3 Latin America customer experience management market, by touch point type, 2016 - 2028
8.5.4 Latin America customer experience management market, by deployment, 2016 - 2028
8.5.5 Latin America customer experience management market, by end-use, 2016 - 2028
8.5.6 Brazil
8.5.6.1 Brazil customer experience management market, 2016 - 2028
8.5.6.2 Brazil customer experience management market, by analytical tools, 2016 - 2028
8.5.6.3 Brazil customer experience management market, by touch point type, 2016 - 2028
8.5.6.4 Brazil customer experience management market, by deployment, 2016 - 2028
8.5.6.5 Brazil customer experience management market, by end-use, 2016 - 2028
8.5.7 Mexico
8.5.7.1 Mexico customer experience management market, 2016 - 2028
8.5.7.2 Mexico customer experience management market, by analytical tools, 2016 - 2028
8.5.7.3 Mexico customer experience management market, by touch point type, 2016 - 2028
8.5.7.4 Mexico customer experience management market, by deployment, 2016 - 2028
8.5.7.5 Mexico customer experience management market, by end-use, 2016 - 2028
8.6 MEA
8.6.1 MEA customer experience management market, 2016 - 2028
8.6.2 MEA customer experience management market, by analytical tools, 2016 - 2028
8.6.3 MEA customer experience management market, by touch point type, 2016 - 2028
8.6.4 MEA customer experience management market, by deployment, 2016 - 2028
8.6.5 MEA customer experience management market, by end-use, 2016 - 2028

Chapter 9 Competitive Landscape
9.1 Adobe
9.1.1 Company overview
9.1.2 Financial performance
9.1.3 Product benchmarking
9.1.4 Strategic initiatives
9.2 Avaya Inc.
9.2.1 Company overview
9.2.2 Financial performance
9.2.3 Product benchmarking
9.2.4 Strategic initiatives
9.3 Clarabridge
9.3.1 Company overview
9.3.2 Financial performance
9.3.3 Product benchmarking
9.3.4 Strategic initiatives
9.4 Freshworks Inc.
9.4.1 Company overview
9.4.2 Financial performance
9.4.3 Product benchmarking
9.4.4 Strategic initiatives
9.5 Genesys
9.5.1 Company overview
9.5.2 Financial performance
9.5.3 Product benchmarking
9.5.4 Strategic initiatives
9.6 IBM Corporation
9.6.1 Company overview
9.6.2 Financial performance
9.6.3 Product benchmarking
9.6.4 Strategic initiatives
9.7 Medallia Inc.
9.7.1 Company overview
9.7.2 Financial performance
9.7.3 Product benchmarking
9.7.4 Strategic initiatives
9.8 Open Text Corporation
9.8.1 Company overview
9.8.2 Financial performance
9.8.3 Product benchmarking
9.8.4 Strategic initiatives
9.9 Oracle Corporation
9.9.1 Company overview
9.9.2 Financial performance
9.9.3 Product benchmarking
9.9.4 Strategic initiatives
9.10 Qualtrics
9.10.1 Company overview
9.10.2 Financial performance
9.10.3 Product benchmarking
9.10.4 Strategic initiatives
9.11 SAP SE
9.11.1 Company overview
9.11.2 Financial performance
9.11.3 Product benchmarking
9.11.4 Strategic initiatives
9.12 SAS Institute Inc.
9.12.1 Company overview
9.12.2 Financial performance
9.12.3 Product benchmarking
9.12.4 Strategic initiatives
9.13 Service Management Group (SMG)
9.13.1 Company overview
9.13.2 Financial performance
9.13.3 Product benchmarking
9.13.4 Strategic initiatives
9.14 Tech Mahindra Limited
9.14.1 Company overview
9.14.2 Financial performance
9.14.3 Product benchmarking
9.14.4 Strategic initiatives
9.15 Verint
9.15.1 Company overview
9.15.2 Financial performance
9.15.3 Product benchmarking
9.15.4 Strategic initiatives
9.16 Zendesk
9.16.1 Company overview
9.16.2 Financial performance
9.16.3 Product benchmarking
9.16.4 Strategic initiatives
9.17 Miraway
9.17.1 Company overview
9.17.2 Financial performance
9.17.3 Product benchmarking
9.17.4 Strategic initiatives

List of Tables
Table 1 Customer experience management market - Industry snapshot & key buying criteria, 2016 - 2028
Table 2 Global customer experience management market, 2016 - 2028 (USD Million)
Table 3 Global customer experience management market, by region, 2016 - 2028 (USD Million)
Table 4 Global customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 5 Global customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 6 Global customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 7 Global customer experience management market, by end-use, 2016 - 2028 (USD Million)
Table 8 Vendor landscape
Table 9 CEM market for EFM software, 2016 - 2028 (USD Million)
Table 10 CEM market for EFM software, by region, 2016 - 2028 (USD Million)
Table 11 CEM market for speech analytics, 2016 - 2028 (USD Million)
Table 12 CEM market for speech analytics, by region, 2016 - 2028 (USD Million)
Table 13 CEM market for text analytics, 2016 - 2028 (USD Million)
Table 14 CEM market for text analytics, by region, 2016 - 2028 (USD Million)
Table 15 CEM market for web analytics & content management, 2016 - 2028 (USD Million)
Table 16 CEM market for web analytics & content management, by region, 2016 - 2028 (USD Million)
Table 17 Other CEM analytical tools market, 2016 - 2028 (USD Million)
Table 18 Other CEM analytical tools market, by region, 2016 - 2028 (USD Million)
Table 19 Stores/branches CEM market, 2016 - 2028 (USD Million)
Table 20 Stores/branches CEM market, by region, 2016 - 2028 (USD Million)
Table 21 Call Centers CEM market, 2016 - 2028 (USD Million)
Table 22 Call Centers CEM market, by region, 2016 - 2028 (USD Million)
Table 23 Social media platform CEM market, 2016 - 2028 (USD Million)
Table 24 Social media platform CEM market, by region, 2016 - 2028 (USD Million)
Table 25 Email CEM market, 2016 - 2028 (USD Million)
Table 26 Email CEM market, by region, 2016 - 2028 (USD Million)
Table 27 Mobile CEM market, 2016 - 2028 (USD Million)
Table 28 Mobile CEM market, by region, 2016 - 2028 (USD Million)
Table 29 Web services CEM market, 2016 - 2028 (USD Million)
Table 30 Web services CEM market, by region, 2016 - 2028 (USD Million)
Table 31 CEM market for other touch points, 2016 - 2028 (USD Million)
Table 32 CEM market for other touch points, by region, 2016 - 2028 (USD Million)
Table 33 Cloud CEM market, 2016 - 2028 (USD Million)
Table 34 Cloud CEM market, by region, 2016 - 2028 (USD Million)
Table 35 On-premise CEM market, 2016 - 2028 (USD Million)
Table 36 On-premise CEM market, by region, 2016 - 2028 (USD Million)
Table 37 CEM market in BFSI, 2016 - 2028 (USD Million)
Table 38 CEM market in BFSI, by region, 2016 - 2028 (USD Million)
Table 39 CEM market in retail, 2016 - 2028 (USD Million)
Table 40 CEM market in retail, by region, 2016 - 2028 (USD Million)
Table 41 CEM market in healthcare, 2016 - 2028 (USD Million)
Table 42 CEM market in healthcare, by region, 2016 - 2028 (USD Million)
Table 43 CEM market in IT & telecom, 2016 - 2028 (USD Million)
Table 44 CEM market in IT & telecom, by region, 2016 - 2028 (USD Million)
Table 45 CEM market in manufacturing, 2016 - 2028 (USD Million)
Table 46 CEM market in manufacturing, by region, 2016 - 2028 (USD Million)
Table 47 CEM market in government, energy & utilities, 2016 - 2028 (USD Million)
Table 48 CEM market in government, energy & utilities, by region, 2016 - 2028 (USD Million)
Table 49 CEM market in construction, real estate & property management, 2016 - 2028 (USD Million)
Table 50 CEM market in construction, real estate & property management, by region, 2016 - 2028 (USD Million)
Table 51 CEM market in service business, 2016 - 2028 (USD Million)
Table 52 CEM market in service business, by region, 2016 - 2028 (USD Million)
Table 53 CEM market in other end-use, 2016 - 2028 (USD Million)
Table 54 CEM market in other end-use, by region, 2016 - 2028 (USD Million)
Table 55 North America customer experience management market, 2016 - 2028 (USD Million)
Table 56 North America customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 57 North America customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 58 North America customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 59 North America customer experience management market, by end-use, 2016 - 2028 (USD Million)
Table 60 The U.S. customer experience management market, 2016 - 2028 (USD Million)
Table 61 The U.S. customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 62 The U.S. customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 63 The U.S. customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 64 The U.S. customer experience management market, by end-use, 2016 - 2028 (USD Million)
Table 65 Canada customer experience management market, 2016 - 2028 (USD Million)
Table 66 Canada customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 67 Canada customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 68 Canada customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 69 Canada customer experience management market, by end-use, 2016 - 2028 (USD Million)
Table 70 Europe customer experience management market, 2016 - 2028 (USD Million)
Table 71 Europe customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 72 Europe customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 73 Europe customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 74 Europe customer experience management market, by end-use, 2016 - 2028 (USD Million)
Table 75 Germany customer experience management market, 2016 - 2028 (USD Million)
Table 76 Germany customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 77 Germany customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 78 Germany customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 79 Germany customer experience management market, by end-use, 2016 - 2028 (USD Million)
Table 80 France customer experience management market, 2016 - 2028 (USD Million)
Table 81 France customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 82 France customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 83 France customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 84 France customer experience management market, by end-use, 2016 - 2028 (USD Million)
Table 85 The U.K. customer experience management market, 2016 - 2028 (USD Million)
Table 86 The U.K. customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 87 The U.K. customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 88 The U.K. customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 89 The U.K. customer experience management market, by end-use, 2016 - 2028 (USD Million)
Table 90 Asia Pacific customer experience management market, 2016 - 2028 (USD Million)
Table 91 Asia Pacific customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 92 Asia Pacific customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 93 Asia Pacific customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 94 Asia Pacific customer experience management market, by end-use, 2016 - 2028 (USD Million)
Table 95 China customer experience management market, 2016 - 2028 (USD Million)
Table 96 China customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 97 China customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 98 China customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 99 China customer experience management market, by end-use, 2016 - 2028 (USD Million)
Table 100 India customer experience management market, 2016 - 2028 (USD Million)
Table 101 India customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 102 India customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 103 India customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 104 India customer experience management market, by end-use, 2016 - 2028 (USD Million)
Table 105 Japan customer experience management market, 2016 - 2028 (USD Million)
Table 106 Japan customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 107 Japan customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 108 Japan customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 109 Japan customer experience management market, by end-use, 2016 - 2028 (USD Million)
Table 110 Latin America customer experience management market, 2016 - 2028 (USD Million)
Table 111 Latin America customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 112 Latin America customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 113 Latin America customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 114 Latin America customer experience management market, by end-use, 2016 - 2028 (USD Million)
Table 115 Brazil customer experience management market, 2016 - 2028 (USD Million)
Table 116 Brazil customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 117 Brazil customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 118 Brazil customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 119 Brazil customer experience management market, by end-use, 2016 - 2028 (USD Million)
Table 120 Mexico customer experience management market, 2016 - 2028 (USD Million)
Table 121 Mexico customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 122 Mexico customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 123 Mexico customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 124 Mexico customer experience management market, by end-use, 2016 - 2028 (USD Million)
Table 125 MEA customer experience management market, 2016 - 2028 (USD Million)
Table 126 MEA customer experience management market, by analytical tools, 2016 - 2028 (USD Million)
Table 127 MEA customer experience management market, by touch point type, 2016 - 2028 (USD Million)
Table 128 MEA customer experience management market, by deployment, 2016 - 2028 (USD Million)
Table 129 MEA customer experience management market, by end-use, 2016 - 2028 (USD Million)

List of Figures
FIG. 1 Market segmentation and scope
FIG. 2 Global Customer Experience Management (CEM) market, 2016 - 2028 (USD Million)
FIG. 3 Customer Experience Management (CEM) market - Value chain analysis
FIG. 4 Customer experience management market - Market dynamics
FIG. 5 Customer Experience Management (CEM) market - Key market driver impact
FIG. 6 Customer Experience Management (CEM) market - Key market restraint impact
FIG. 7 Key opportunities prioritized
FIG. 8 Customer Experience Management (CEM) market - Porter’s five forces analysis
FIG. 9 Customer Experience Management (CEM) market - Company market share analysis, 2020
FIG. 10 Customer Experience Management (CEM) market - PESTEL analysis
FIG. 11 Customer experience management market share, by analytical tools, 2020
FIG. 12 Customer experience management market share, by touch point type, 2020
FIG. 13 Customer experience management market share, by deployment, 2020
FIG. 14 Customer experience management market share, by end-use, 2020
FIG. 15 Customer experience management market share, by region, 2020
FIG. 16 Customer experience management market - Regional takeaways, 2020
FIG. 17 North America customer experience management market - Key takeaways
FIG. 18 Europe customer experience management market - Key takeaways
FIG. 19 Europe customer experience management market - Key takeaways
FIG. 20 Asia Pacific customer experience management market - Key takeaways
FIG. 21 Latin America customer experience management market - Key takeaways
FIG. 22 MEA customer experience management market - Key takeaways
Note: Product cover images may vary from those shown
  • Adobe
  • Avaya Inc.
  • Clarabridge
  • Freshworks Inc.
  • Genesys
  • IBM Corporation
  • Medallia Inc.
  • Open Text Corporation
  • Oracle Corporation
  • Qualtrics
  • SAP SE
  • SAS Institute Inc.
  • Service Management Group (SMG)
  • Tech Mahindra Limited
  • Verint
  • Zendesk
  • Miraway
Note: Product cover images may vary from those shown

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