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Global Conversational AI Market by Offering, Conversational Interface, Business Function (Sales & Marketing, HR, ITSM), Channel, Technology, Vertical (BFSI, Retail & eCommerce, Healthcare & Life Sciences) and Region - Forecast to 2028

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    Report

  • 295 Pages
  • April 2023
  • Region: Global
  • Markets and Markets
  • ID: 5136158

Increasing Demand for Ai-Powered Customer Support Services

The conversational AI market is expected to grow from USD 10.7 billion in 2023 to USD 29.8 billion by 2028, at a CAGR of 22.6% during the forecast period. There are several commercial utilizes for artificial intelligence (AI) and machine learning. Moreover, the expansion of business across Asian countries would help to strengthen the dominance in the Conversational AI market and garner healthy financials. The integration of predictive analytics technologies and data sources, along with significant advancements in NLP, will soon enable businesses to extract meaningful insights from conversations in real-time.

The chatbots segment is anticipated to have the largest market size during the forecast period

A developing trend that will likely help businesses much when it is integrated into conversational AI is the use of artificial intelligence (AI) to power virtual assistants. The growth of the chatbots segment is attributed to the increasing demand for AI-powered chatbots for various use cases across verticals. The ChatGPT has the capacity to evaluate enormous data sets and offer timely insights. ChatGPT is an AI chatbot that response to the users written prompts and deliver new human-like text or images and videos generated by the AI. 

The HR segment is registered to grow at the highest CAGR during the forecast period

Conversational AI can aid in streamlining the HR recruitment process by automating candidate screening, appointments, interactions, and selection through a contemporary conversational experience. It offers each employee a unique experience. In general, HR uses an average of five to ten systems to answer an employee question, produce a report, or create a business case. On the other hand, conversational AI-powered HR tools works as a seamless, cohesive unit that enables anyone to access information or carry out duties by simply making a simple request. It also assists in prioritizing an organization’s strategic tasks. 

Among Vertical, BFSI vertical is anticipated to have the largest market size during the forecast period

The increased penetration of smartphones and tablets has made it easy for BFSI stakeholders to deploy bots on various communication platforms to engage with customers. The increasing trend of deploying chatbots and virtual agents has resulted in enhanced RoI and increased customer acquisition, loyalty, and brand marketing. Some of the key functions of intelligent virtual assistants and chatbots in BFSI include account management, frequent customer alerts and reminders, credit and loan application updates, branch and ATM locators, insurance applications, and customer surveys. It also benefits customers in terms of financial advice, 24/7 access, product cross-selling, and payment transactions.

North America to account for the largest market size during the forecast period

North America is expected to have the largest market share in the conversational AI market. North America is one of the leading markets for Conversational AI in terms of market share. Organizations in various countries of this region have leveraged AI, ML, and deep learning technologies as a part of their ongoing business process to stay ahead in the market. The countries have a well-established economy, which enables conversational AI vendors to invest in new technologies. Furthermore, the region is regarded as the center of innovation where IT giants are rolling out new offerings, and aggressive collaborations are taking place pertaining to the conversational AI market.

Breakdown of primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the Conversational AI market. 

  • By Company: Tier I - 34%, Tier II - 43%, and Tier III - 23%
  • By Designation: C-Level Executives - 50%, Directors - 30%, and Others - 20%
  • By Region: North America - 40%, Asia Pacific - 30%, Europe - 20%, Middle East & Africa - 5%, Latin America - 5%

The report includes the study of key players offering Conversational AI solutions and services. It profiles major vendors in the global Conversational AI market. The major vendors in the global Conversational AI market include IBM (US), Microsoft (US), Google (US), AWS (US), Artificial Solutions (Sweden), Baidu (China), SAP (Germany), Oracle (US), OpenAI (US), Kore.ai (US), LivePerson (US), Avaamo (US), SoundHound (US), Kasisto (US), MindMeld (US), Solvvy (US), Creative Virtual (UK), Pypestream (US) Saarthi.ai (India), Inbenta (US), Conversica (US), Haptik (India), Gupshup (US), Cognigy (Germany), Yellow.ai (US), AssemblyAI (US), Senseforth.ai (US), Rasa (Germany), Rulai (US), Exceed.ai (US), Clinc (US), and Laiye (China).

Research Coverage

The market study covers the Conversational AI market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as offering, business function, channel, technology, conversational interface, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report 

The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall Conversational AI market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers: 

Analysis of key drivers (rising demand to embrace AI-powered digital experience across the government sector, Growing focus on customer engagement and retention), restraints (privacy and security breaches), opportunities (increasing usage of generative models in Conversational AI, rising demand of conversational commerce for better purchasing experience and streamline business process), and challenges (apprehensiveness over disclosing personal or sensitive information) influencing the growth of the Conversational AI market 

  • Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the Conversational AI Market 
  • Market Development: Comprehensive information about lucrative markets - the report analyses the Conversational AI Market market across varied regions 
  • Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the Conversational AI Market strategies. The report also helps stakeholders understand the speech analytics and NLP market and provides them with information on key market drivers, restraints, challenges, and opportunities
  • Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players like IBM (US), Microsoft (US), Google (US), AWS (US), Artificial Solutions (Sweden), Baidu (China), SAP (Germany), Oracle (US), OpenAI (US), Kore.ai (US), LivePerson (US), Avaamo (US), SoundHound (US), Kasisto (US), MindMeld (US), Solvvy (US), Creative Virtual (UK), Pypestream (US) Saarthi.ai (India), Inbenta (US), Conversica (US), Haptik (India), Gupshup (US), Cognigy (Germany), Yellow.ai (US), AssemblyAI (US), Senseforth.ai (US), Rasa (Germany), Rulai (US), Exceed.ai (US), Clinc (US), and Laiye (China) among others in the conversational AI Market
Frequently Asked Questions about the Global Conversational AI Market

What is the estimated value of the Global Conversational AI Market?

The Global Conversational AI Market was estimated to be valued at $10.7 Billion in 2023.

What is the growth rate of the Global Conversational AI Market?

The growth rate of the Global Conversational AI Market is 22.6%, with an estimated value of $29.8 Billion by 2028.

What is the forecasted size of the Global Conversational AI Market?

The Global Conversational AI Market is estimated to be worth $29.8 Billion by 2028.

Who are the key companies in the Global Conversational AI Market?

Key companies in the Global Conversational AI Market include Artificial Solutions, Assemblyai, Avaamo, Aws, Baidu, Clinc, Cognigy, Conversica, Creative Virtual and Exceed.Ai.

Table of Contents

1 Introduction
1.1 Study Objectives
1.2 Market Definition
1.2.1 Inclusions and Exclusions
1.3 Market Scope
1.3.1 Market Segmentation
1.3.2 Regions Covered
1.4 Years Considered
1.5 Currency Considered
1.6 Stakeholders
1.7 Summary of Changes
1.7.1 Impact of Recession

2 Research Methodology
2.1 Research Data
Figure 1 Conversational Ai Market: Research Design
2.1.1 Secondary Data
2.1.2 Primary Data
Table 1 Primary Interviews
2.1.2.1 Breakup of Primary Profiles
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
Figure 2 Data Triangulation
2.3 Market Size Estimation
Figure 3 Conversational Ai Market: Top-Down and Bottom-Up Approaches
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
Figure 4 Market Size Estimation Methodology - Approach 1 (Supply Side): Revenue from Solutions/Services
Figure 5 Market Size Estimation Methodology - Approach 2, Bottom Up (Supply Side): Collective Revenue from All Solutions/Services
Figure 6 Market Size Estimation Methodology - Approach 3, Bottom Up (Supply Side): Collective Revenue from All Solutions/Services
Figure 7 Market Size Estimation Methodology - Approach 4, Bottom Up (Demand Side): Share of Conversational Ai Through Overall Conversational Ai Spending
2.4 Market Forecast
Table 2 Factor Analysis
2.5 Company Evaluation Matrix Methodology
2.6 Start-Up/Sme Evaluation Matrix Methodology
Figure 8 Start-Up/Sme Evaluation Matrix: Criteria Weightage
2.7 Research Assumptions
2.8 Study Limitations
2.9 Impact of Recession on Global Market

3 Executive Summary
Table 3 Global Conversational Ai Market Size and Growth Rate, 2018-2022 (USD Million, Y-O-Y%)
Table 4 Global Market Size and Growth Rate, 2023-2028 (USD Million, Y-O-Y%)
Figure 9 Solutions Segment to Dominate Market in 2023
Figure 10 Training and Consulting to Hold Largest Market Share in 2023
Figure 11 Chatbots to Dominate Market, by Conversational Interface, in 2023
Figure 12 Ml and Deep Learning Segment to Lead Market, by Technology, in 2023
Figure 13 Mobile Apps Segment to Dominate Market in 2023
Figure 14 Sales and Marketing to Hold Largest Market Share, by Business Function (2023)
Figure 15 Sales and Marketing, by Application: Customer Engagement and Retention to Command Largest Share, 2023
Figure 16 Finance and Accounting, by Application: Customer Support and Procurement Management to Garner Leading Shares, 2023
Figure 17 Hr, by Application: Employee Engagement and Onboarding to Dominate Applications Market, 2023
Figure 18 Operations and Supply Chain, by Application: Workflow Optimization Segment to Dominate Market, 2023
Figure 19 Itsm, by Application: Incident Management and Cost Optimization to Register Largest Market Shares, 2023
Figure 20 Healthcare and Life Sciences Segment to Grow at Highest CAGR in 2023
Figure 21 Geographical Snapshot: North America to Command Largest Market Share in 2023

4 Premium Insights
4.1 Attractive Opportunities in Conversational Ai Market
Figure 22 Rising Demand to Embrace Ai-Powered Digital Experience Across Government Sector to Drive Market Growth
4.2 Overview of Recession Impact on Market
Figure 23 Market to Witness Minor Decline in Y-O-Y Growth in 2023
4.3 Market: Top Three Business Functions
Figure 24 Hr Business Function Segment to Grow at Highest CAGR
4.4 North America: Market, by Offering and Vertical
Figure 25 Conversational Ai Solutions and Bfsi Vertical to Hold Largest Market Shares in North America in 2023
4.5 Conversational Ai Market: by Region
Figure 26 North America to Hold Largest Market Share in 2023

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Conversational Ai: Evolution
Figure 27 Evolution of Conversational Ai
5.3 Conversational Ai: Architecture
Figure 28 Conversational Ai: High-Level Architecture Overview
5.4 Market Dynamics
Figure 29 Conversational Ai Market: Drivers, Restraints, Opportunities, and Challenges
5.4.1 Drivers
5.4.1.1 Increasing Demand for Ai-Powered Customer Support Services
5.4.1.2 Omnichannel Deployment and Reduced Chatbot Development Cost
5.4.1.3 Growing Focus on Customer Engagement and Retention
5.4.1.4 Rising Demand to Embrace Ai-Powered Digital Experience Across Government Sector
5.4.2 Restraints
5.4.2.1 Privacy and Security Breaches
5.4.2.2 Limitations of Voice Command Authentication
5.4.3 Opportunities
5.4.3.1 Increasing Usage of Generative Models in Conversational Ai
5.4.3.2 Rising Demand for Conversational Commerce for Better Purchasing Experience and Streamlined Business Processes
5.4.3.3 Integration of Advanced Ai Capabilities to Add Value to Existing Conversational Ai Offerings
5.4.4 Challenges
5.4.4.1 Apprehensiveness Over Disclosing Personal or Sensitive Information
5.4.4.2 Lack of Accuracy in Resolving Queries
5.4.4.3 Inability to Effectively Recognize Customer Intent and Behavior
5.4.4.4 Dearth of Awareness
5.5 Conversational Ai Market: Ecosystem
Table 5 Market: Ecosystem
5.6 Case Study Analysis
5.6.1 Bfsi
5.6.1.1 Case Study 1: Nova Kbm Bank Provides Overall Customer Self-Service with Ai-Powered Contact Centers
5.6.1.2 Case Study 2: Florida Blue Provides Members with Visual Ivr Support Using Kore.Ai Xo Platform
5.6.1.3 Case Study 3: Hsbc Implemented Liveperson's Conversation Builder Platform to Automate Customer Services Queries and Improve Agent Attrition
5.6.2 Healthcare and Life Sciences
5.6.2.1 Case Study 1: Conversational Ai Helped Uchealth Make Healthcare More Accessible for a Large Patient Network
5.6.2.2 Case Study 2: Healthkart Uses Conversational Ai to Offer Workouts On-Demand
5.6.2.3 Case Study 3: Max Life Insurance Company Harnesses Conversational Ai to Automate Email-Based Customer Support
5.6.3 Telecom
5.6.3.1 Case Study 1: Haptik Increases Local Queries by 2.5X and Decreases Human Interventions by 80% by Utilizing Microsoft Azure Machine Translation Models
5.6.3.2 Case Study 2: Telenor Improves Customer Experience Using Conversational Ai Solution Telmi
5.6.4 Travel and Hospitality
5.6.4.1 Case Study 1: Indigo Boosts Customer Satisfaction to 87% with Yellow.Ai Conversational Ai Platform
5.6.4.2 Case Study 2: Equinox Experienced a Significant Increase in Leads with Haptik
5.6.5 It and Ites
5.6.5.1 Case Study 1: Ihs Markit Uses Conversica Intelligent Virtual Assistants to Drive Revenue Opportunities
5.6.5.2 Case Study 2: Csg Projects Roi of USD 39 Million by Implementing Open Question
5.6.6 Retail and E-Commerce
5.6.6.1 Case Study 1: Tata Cliq Increased Monthly Sales by 10X Roi by Leveraging Gupshup's Whatsapp Business Solution
5.6.6.2 Case Study 2: Pepperfry Uses Pep, an Ai-Powered Chatbot, to Improve Customer Experience
5.6.7 Media and Entertainment
5.6.7.1 Case Study 1: Linden Lab Successfully Boosts Customer Support with Haptik Conversational Ai Solution
5.6.7.2 Case Study 2: Sky Launched an Automated Conversational Bot with the Help of Liveperson's Conversational Cloud
5.6.8 Energy and Utilities
5.6.8.1 Case Study 1: Enn Transitions to Automated Ai with IBM Watson Assistant
5.6.8.2 Case Study 2: Shell Implemented Teneo Platform to Build Digital Employees to Answer Complex Questions
5.6.9 Automotive and Transportation
5.6.9.1 Case Study 1: Conversational Ai from Rezo for Automobile Company Cardekho
5.6.9.2 Case Study 2: Skoda Deployed Teneo to Deliver Superior Customer Service Experience, Enhance Customer Journey, and Improve Website Conversion Rates
5.6.10 Government
5.6.10.1 Case Study 1: State of New Jersey and IBM Consulting Help Citizens More Efficiently with IBM Virtual Agents
5.6.11 Education
5.6.11.1 Case Study 1: Doubtnut Increases Learner Engagement by 260% with Gupshup Conversational Ai Solution
5.7 Technology Analysis
5.7.1 Related Technology
5.7.1.1 Machine Learning and Deep Learning
5.7.1.2 Natural Language Processing
5.7.1.3 Natural Language Understanding
5.7.1.4 Automated Speech Recognition
5.7.2 Allied Technologies
5.7.2.1 Iot
5.7.2.2 Big Data
5.7.2.3 Ar/Vr/Metaverse
5.8 Supply/Value Chain Analysis
Figure 30 Supply/Value Chain Analysis
5.9 Porter's Five Forces Analysis
Figure 31 Porter's Five Forces Analysis
Table 6 Porter's Five Forces Analysis
5.9.1 Threat from New Entrants
5.9.2 Threat from Substitutes
5.9.3 Bargaining Power of Suppliers
5.9.4 Bargaining Power of Buyers
5.9.5 Intensity of Competitive Rivalry
5.10 Pricing Model Analysis
Table 7 Conversational Ai Market: Pricing Model Analysis, 2023
5.11 Trends/Disruptions Impacting Buyers/Clients
Figure 32 Market: Trends/Disruptions Impacting Buyers/Clients
5.12 Patent Analysis
5.12.1 Methodology
5.12.2 Document Type
Table 8 Patents Filed, 2021-2023
5.12.3 Innovation and Patent Applications
Figure 33 Total Number of Patents Granted, 2021-2023
5.12.3.1 Top Applicants
Figure 34 Top Ten Companies with Highest Number of Patent Applications, 2021-2023
Table 9 Top Ten Patent Owners, 2021-2023
5.13 Key Conferences & Events, 2023-2024
Table 10 Detailed List of Conferences & Events, 2023-2024
5.14 Regulatory Landscape
Table 11 North America: Regulatory Bodies, Government Agencies, and Other Organizations
Table 12 Europe: Regulatory Bodies, Government Agencies, and Other Organizations
Table 13 Asia-Pacific: Regulatory Bodies, Government Agencies, and Other Organizations
Table 14 Middle East and Africa: Regulatory Bodies, Government Agencies, and Other Organizations
Table 15 Latin America: Regulatory Bodies, Government Agencies, and Other Organizations
5.15 Key Stakeholders and Buying Criteria
5.15.1 Key Stakeholders in Buying Process
Figure 35 Key Stakeholders in Buying Behavior: Top Three Applications
Table 16 Influence of Stakeholders on Buying Process for Top Three Applications (%)
5.15.2 Buying Criteria
Figure 36 Key Buying Criteria for Top Three Applications
Table 17 Key Buying Criteria for Top Three Applications

6 Conversational Ai Market, by Offering
6.1 Introduction
6.1.1 Offerings: Market Drivers
Figure 37 Services Segment to Register Higher CAGR During Forecast Period
Table 18 Market, by Offering, 2018-2022 (USD Million)
Table 19 Market, by Offering, 2023-2028 (USD Million)
6.2 Solutions
6.2.1 Enhanced Business Operations and Operational Effectiveness to Drive Demand for Solutions
Table 20 Conversational Ai Solutions Market, by Region, 2018-2022 (USD Million)
Table 21 Conversational Ai Solutions Market, by Region, 2023-2028 (USD Million)
6.3 Services
Figure 38 System Integration and Implementation to Register Highest CAGR in 2023
Table 22 Conversational Ai Services Market, by Type, 2018-2022 (USD Million)
Table 23 Conversational Ai Services Market, by Type, 2023-2028 (USD Million)
Table 24 Conversational Ai Services Market, by Region, 2018-2022 (USD Million)
Table 25 Conversational Ai Services Market, by Region, 2023-2028 (USD Million)
6.3.1 Training and Consulting
6.3.1.1 Training and Consulting Services Play a Crucial Role in Managing Operations and Technology Updates
Table 26 Training and Consulting Services Market, by Region, 2018-2022 (USD Million)
Table 27 Training and Consulting Services Market, by Region, 2023-2028 (USD Million)
6.3.2 System Integration and Implementation
6.3.2.1 System Integration and Implementation Services to Gain Traction due to the Rising Need to Ensure Effective System Communication
Table 28 System Integration and Implementation Services Market, by Region, 2018-2022 (USD Million)
Table 29 System Integration and Implementation Services Market, by Region, 2023-2028 (USD Million)
6.3.3 Support and Maintenance
6.3.3.1 Demand for Support and Maintenance Services to Increase with Rising Conversational Ai Deployment
Table 30 Support and Maintenance Services Market, by Region, 2018-2022 (USD Million)
Table 31 Support and Maintenance Services Market, by Region, 2023-2028 (USD Million)

7 Conversational Ai Market, by Business Function
7.1 Introduction
7.1.1 Business Function: Market Drivers
Figure 39 Sales and Marketing Segment to Account for Largest Market Share in 2023
Table 32 Market, by Business Function, 2018-2022 (USD Million)
Table 33 Market, by Business Function, 2023-2028 (USD Million)
7.2 Sales and Marketing
7.2.1 Growing Need to Recognize Customer Purchasing Patterns to Boost Demand for Conversational Ai Solutions
Table 34 Market for Sales and Marketing, by Region, 2018-2022 (USD Million)
Table 35 Market for Sales and Marketing, by Region, 2023-2028 (USD Million)
7.2.2 Sales and Marketing Applications
Figure 40 Customer Engagement and Retention to Hold Largest Share in 2023
Table 36 Market for Sales and Marketing, by Application, 2018-2022 (USD Million)
Table 37 Conversational Ai Market for Sales and Marketing, by Application, 2023-2028 (USD Million)
7.2.2.1 Customer Engagement and Retention
7.2.2.2 Branding and Advertisement
7.2.2.3 Campaign Management
7.2.2.4 Personalized Recommendations
7.2.2.5 Other Sales and Marketing Applications
7.3 Finance and Accounting
7.3.1 Support for Tracking Outstanding Invoices and Automating Follow-Ups to Drive Emphasis on Conversational Ai
Table 38 Market for Finance and Accounting, by Region, 2018-2022 (USD Million)
Table 39 Market for Finance and Accounting, by Region, 2023-2028 (USD Million)
7.3.2 Finance and Accounting Applications
Figure 41 Customer Support Segment to Dominate Market in 2023
Table 40 Market for Finance and Accounting, by Application, 2018-2022 (USD Million)
Table 41 Conversational Ai Market for Finance and Accounting, by Application, 2023-2028 (USD Million)
7.3.2.1 Customer Support
7.3.2.2 Procurement Management
7.3.2.3 Expense Tracking and Reporting
7.3.2.4 Data Privacy and Compliance
7.3.2.5 Other Finance and Accounting Applications
7.4 Hr
7.4.1 Need to Automate Employee Engagement and Manage Complex Onboarding Processes to Drive Adoption
Table 42 Market for Hr, by Region, 2018-2022 (USD Million)
Table 43 Market for Hr, by Region, 2023-2028 (USD Million)
7.4.2 Hr Applications
Figure 42 Employee Engagement and Onboarding Segment to Account for Largest Market Share in 2023
Table 44 Market for Hr, by Application, 2018-2022 (USD Million)
Table 45 Market for Hr, by Application, 2023-2028 (USD Million)
7.4.2.1 Employee Engagement and Onboarding
7.4.2.2 Performance Management
7.4.2.3 Document Management
7.4.2.4 Leave Management
7.4.2.5 Other Hr Applications
7.5 Operations and Supply Chain
7.5.1 Efficiency in Handling Complex Operations and Improved Productivity to Boost Adoption of Conversational Ai
Table 46 Conversational Ai Market for Operations and Supply Chain, by Region, 2018-2022 (USD Million)
Table 47 Market for Operations and Supply Chain, by Region, 2023-2028 (USD Million)
7.5.2 Operations and Supply Chain Applications
Figure 43 Workflow Optimization Segment to Account for Largest Market Share in 2023
Table 48 Market for Operations and Supply Chain, by Application, 2018-2022 (USD Million)
Table 49 Market for Operations and Supply Chain, by Application, 2023-2028 (USD Million)
7.5.2.1 Workflow Optimization
7.5.2.2 Scheduling and Routing
7.5.2.3 Inventory Management
7.5.2.4 Vendor Management
7.5.2.5 Other Operations and Supply Chain Applications
7.6 Itsm
7.6.1 Potential to Streamline It Processes and Hasten Query Resolution to Boost Adoption
Table 50 Conversational Ai Market for Itsm, by Region, 2018-2022 (USD Million)
Table 51 Market for Itsm, by Region, 2023-2028 (USD Million)
7.6.2 Itsm Applications
Figure 44 Incident Management to Dominate Market Till 2028
Table 52 Market for Itsm, by Application, 2018-2022 (USD Million)
Table 53 Market for Itsm, by Application, 2023-2028 (USD Million)
7.6.2.1 Incident Management
7.6.2.2 Cost Optimization
7.6.2.3 Query Handling
7.6.2.4 Knowledge Management
7.6.2.5 Other Itsm Applications

8 Conversational Ai Market, by Channel
8.1 Introduction
8.2 Channel: Market Drivers
Figure 45 Messaging Apps Segment Expected to Grow at Highest CAGR During Forecast Period
Table 54 Market, by Channel, 2018-2022 (USD Million)
Table 55 Market, by Channel, 2023-2028 (USD Million)
8.3 Mobile Apps
8.3.1 Proliferation of Smartphones to Offer Opportunities for Solution Deployment
Table 56 Market for Mobile Apps, by Region, 2018-2022 (USD Million)
Table 57 Market for Mobile Apps, by Region, 2023-2028 (USD Million)
8.4 Telephones
8.4.1 Need to Facilitate Conversations Between Customers and Businesses to Boost Adoption of Conversational Ai
Table 58 Market for Telephones, by Region, 2018-2022 (USD Million)
Table 59 Market for Telephones, by Region, 2023-2028 (USD Million)
8.5 Messaging Apps
8.5.1 Ai Use in Messaging Apps Shows Strong Potential to Enhance Consumer Experience
Table 60 Market for Messaging Apps, by Region, 2018-2022 (USD Million)
Table 61 Market for Messaging Apps, by Region, 2023-2028 (USD Million)
8.6 Emails and Websites
8.6.1 Growing Need to Provide Product Recommendations to Website Visitors to Drive Market Growth
Table 62 Market for Emails and Websites, by Region, 2018-2022 (USD Million)
Table 63 Market for Emails and Websites, by Region, 2023-2028 (USD Million)

9 Conversational Ai Market, by Conversational Interface
9.1 Introduction
9.1.1 Conversational Interface: Market Drivers
Figure 46 Chatbots Segment to Grow at Highest CAGR Till 2028
Table 64 Market, by Conversational Interface, 2018-2022 (USD Million)
Table 65 Market, by Conversational Interface, 2023-2028 (USD Million)
9.2 Chatbots
9.2.1 Use of Ai-Based Chatbots to Automate Conversations to Register Rapid Growth
Table 66 Market for Chatbots, by Region, 2018-2022 (USD Million)
Table 67 Market for Chatbots, by Region, 2023-2028 (USD Million)
9.3 Ivr
9.3.1 Growing Adoption Across Enterprises and Industries to Boost Market
Table 68 Market for Ivr, by Region, 2018-2022 (USD Million)
Table 69 Market for Ivr, by Region, 2023-2028 (USD Million)
9.4 Iva
9.4.1 Rising Emphasis on Consumer Connection and Service to Propel Adoption of Iva
Table 70 Market for Iva, by Region, 2018-2022 (USD Million)
Table 71 Market for Iva, by Region, 2023-2028 (USD Million)

10 Market, by Technology
10.1 Introduction
10.2 Technology: Market Drivers
Figure 47 Ml and Deep Learning to Show Highest Growth Over Forecast Period
Table 72 Market, by Technology, 2018-2022 (USD Million)
Table 73 Market, Technology, 2023-2028 (USD Million)
10.3 Nlp
10.3.1 Need to Recognize Human Voices and Handle Queries Effectively to Drive Growth of Nlp
Table 74 Market for Nlp, by Region, 2018-2022 (USD Million)
Table 75 Market for Nlp, by Region, 2023-2028 (USD Million)
10.4 Ml and Deep Learning
10.4.1 Growing Focus on Building and Maintaining Low-Code Apps to Drive Market
Table 76 Market for Ml and Deep Learning, by Region, 2018-2022 (USD Million)
Table 77 Market for Ml and Deep Learning, by Region, 2023-2028 (USD Million)
10.5 Asr
10.5.1 Rising Need to Handle Customer Services and Resolve Customer Queries Across Large Enterprises to Boost Growth
Table 78 Market for Asr, by Region, 2018-2022 (USD Million)
Table 79 Market for Asr, by Region, 2023-2028 (USD Million)
10.6 Other Technologies
Table 80 Market for Other Technologies, by Region, 2018-2022 (USD Million)
Table 81 Market for Other Technologies, by Region, 2023-2028 (USD Million)

11 Conversational Ai Market, by Vertical
11.1 Introduction
11.1.1 Verticals: Market Drivers
Figure 48 Healthcare and Life Sciences Vertical to Register Fastest Growth
11.1.2 Major Use Cases: by Vertical
Table 82 Market, by Vertical, 2018-2022 (USD Million)
Table 83 Market, by Vertical, 2023-2028 (USD Million)
11.2 Bfsi
11.2.1 Bfsi to Register Highest Adoption of Conversational Ai
Table 84 Market for Bfsi, by Region, 2018-2022 (USD Million)
Table 85 Market for Bfsi, by Region, 2023-2028 (USD Million)
11.3 Retail and Ecommerce
11.3.1 Increasing Deployment of Conversational Ai Solutions Targeted at Boosting Engagement and Loyalty
Table 86 Market for Retail and Ecommerce, by Region, 2018-2022 (USD Million)
Table 87 Market for Retail and Ecommerce, by Region, 2023-2028 (USD Million)
11.4 Telecom
11.4.1 Drive to Improve Contact Center Efficiency and Reduce Costs to Augment Demand for Conversational Ai
Table 88 Market for Telecom, by Region, 2018-2022 (USD Million)
Table 89 Market for Telecom, by Region, 2023-2028 (USD Million)
11.5 Media and Entertainment
11.5.1 Rising Demand for Personalized Customer Experience to Increase Adoption of Conversational Ai
Table 90 Market for Media and Entertainment, by Region, 2018-2022 (USD Million)
Table 91 Market for Media and Entertainment, by Region, 2023-2028 (USD Million)
11.6 Healthcare and Life Sciences
11.6.1 Emphasis on Improving Patient Management, Monitoring, and Experience to Support Usage of Conversational Ai
Table 92 Market for Healthcare and Life Sciences, by Region, 2018-2022 (USD Million)
Table 93 Market for Healthcare and Life Sciences, by Region, 2023-2028 (USD Million)
11.7 Travel and Hospitality
11.7.1 Emphasis on Automating Booking and Improving Schedule Management Indicates Potential for Ai
Table 94 Market for Travel and Hospitality, by Region, 2018-2022 (USD Million)
Table 95 Market for Travel and Hospitality, by Region, 2023-2028 (USD Million)
11.8 Automotive and Transportation
11.8.1 Focus on Driving Customer Awareness About Car Releases, Test Drives, and New Systems to Propel Market Growth
Table 96 Market for Automotive and Transportation, by Region, 2018-2022 (USD Million)
Table 97 Market for Automotive and Transportation, by Region, 2023-2028 (USD Million)
11.9 It and Ites
11.9.1 High Requirements for Customer Care and Intense Competition to Push Users Toward Advanced Solutions
Table 98 Market for It and Ites, by Region, 2018-2022 (USD Million)
Table 99 Market for It and Ites, by Region, 2023-2028 (USD Million)
11.10 Other Verticals
Table 100 Market for Other Verticals, by Region, 2018-2022 (USD Million)
Table 101 Market for Other Verticals, by Region, 2023-2028 (USD Million)

12 Conversational Ai Market, by Region
12.1 Introduction
Figure 49 Market: Geographic Snapshot, 2023 Vs. 2028
Figure 50 India to Show Highest Growth During Forecast Period
Table 102 Market, by Region, 2018-2022 (USD Million)
Table 103 Market, by Region, 2023-2028 (USD Million)
12.2 North America
12.2.1 North America: Market Drivers
12.2.2 North America: Impact of Recession
Figure 51 North America: Market Snapshot
Table 104 North America: Market, by Offering, 2018-2022 (USD Million)
Table 105 North America: Market, by Offering, 2023-2028 (USD Million)
Table 106 North America: Conversational Ai Services Market, by Type, 2018-2022 (USD Million)
Table 107 North America: Conversational Ai Services Market, by Type, 2023-2028 (USD Million)
Table 108 North America: Market, by Conversational Interface, 2018-2022 (USD Million)
Table 109 North America: Market, by Conversational Interface, 2023-2028 (USD Million)
Table 110 North America: Conversational Ai Market, by Technology, 2018-2022 (USD Million)
Table 111 North America: Market, by Technology, 2023-2028 (USD Million)
Table 112 North America: Market, by Channel, 2018-2022 (USD Million)
Table 113 North America: Market, by Channel, 2023-2028 (USD Million)
Table 114 North America: Market, by Business Function, 2018-2022 (USD Million)
Table 115 North America: Market, by Business Function, 2023-2028 (USD Million)
Table 116 North America: Market, by Vertical, 2018-2022 (USD Million)
Table 117 North America: Market, by Vertical, 2023-2028 (USD Million)
Table 118 North America: Market, by Country, 2018-2022 (USD Million)
Table 119 North America: Market, by Country, 2023-2028 (USD Million)
12.2.3 US
12.2.3.1 Strong It Infrastructure, Innovation, and Initiatives to Drive Market Growth
12.2.4 Canada
12.2.4.1 Advent of Iot-Powered Digital Economy to Support Economic Growth
12.3 Europe
12.3.1 Europe: Market Drivers
12.3.2 Europe: Impact of Recession
Table 120 Europe: Market, by Offering, 2018-2022 (USD Million)
Table 121 Europe: Market, by Offering, 2023-2028 (USD Million)
Table 122 Europe: Conversational Ai Services Market, by Type, 2018-2022 (USD Million)
Table 123 Europe: Conversational Ai Services Market, by Type, 2023-2028 (USD Million)
Table 124 Europe: Market, by Conversational Interface, 2018-2022 (USD Million)
Table 125 Europe: Market, by Conversational Interface, 2023-2028 (USD Million)
Table 126 Europe: Conversational Ai Market, by Technology, 2018-2022 (USD Million)
Table 127 Europe: Market, by Technology, 2023-2028 (USD Million)
Table 128 Europe: Market, by Channel, 2018-2022 (USD Million)
Table 129 Europe: Market, by Channel, 2023-2028 (USD Million)
Table 130 Europe: Market, by Business Function, 2018-2022 (USD Million)
Table 131 Europe: Market, by Business Function, 2023-2028 (USD Million)
Table 132 Europe: Market, by Vertical, 2018-2022 (USD Million)
Table 133 Europe: Market, by Vertical, 2023-2028 (USD Million)
Table 134 Europe: Market, by Country, 2018-2022 (USD Million)
Table 135 Europe: Market, by Country, 2023-2028 (USD Million)
12.3.3 UK
12.3.3.1 Huge Competition in Retail to Hinder Customer Retention and Drive Demand for Conversational Ai
12.3.4 Germany
12.3.4.1 Rising Government Support and Highly Skilled Labor Force to Drive Market
12.3.5 France
12.3.5.1 Rising Demand for Better and Faster Predictive Results to Propel Ai Adoption
12.3.6 Italy
12.3.6.1 Government Initiatives in Education and Research to Support Growth of Conversational Ai
12.3.7 Spain
12.3.7.1 Spain's Prominence in Ai Startup Ecosystem to Favor Adoption
12.3.8 Rest of Europe
12.4 Asia-Pacific
12.4.1 Asia-Pacific: Market Drivers
12.4.2 Asia-Pacific: Impact of Recession
Figure 52 Asia-Pacific: Market Snapshot
Table 136 Asia-Pacific: Market, by Offering, 2018-2022 (USD Million)
Table 137 Asia-Pacific: Market, by Offering, 2023-2028 (USD Million)
Table 138 Asia-Pacific: Conversational Ai Services Market, by Type, 2018-2022 (USD Million)
Table 139 Asia-Pacific: Conversational Ai Services Market, by Type, 2023-2028 (USD Million)
Table 140 Asia-Pacific: Market, by Conversational Interface, 2018-2022 (USD Million)
Table 141 Asia-Pacific: Market, by Conversational Interface, 2023-2028 (USD Million)
Table 142 Asia-Pacific: Conversational Ai Market, by Technology, 2018-2022 (USD Million)
Table 143 Asia-Pacific: Market, by Technology, 2023-2028 (USD Million)
Table 144 Asia-Pacific: Market, by Channel, 2018-2022 (USD Million)
Table 145 Asia-Pacific: Market, by Channel, 2023-2028 (USD Million)
Table 146 Asia-Pacific: Market, by Business Function, 2018-2022 (USD Million)
Table 147 Asia-Pacific: Market, by Business Function, 2023-2028 (USD Million)
Table 148 Asia-Pacific: Market, by Vertical, 2018-2022 (USD Million)
Table 149 Asia-Pacific: Market, by Vertical, 2023-2028 (USD Million)
Table 150 Asia-Pacific: Market, by Country, 2018-2022 (USD Million)
Table 151 Asia-Pacific: Market, by Country, 2023-2028 (USD Million)
Table 152 Asia-Pacific: Market for Asean, by Country, 2018-2022 (USD Million)
Table 153 Asia-Pacific: Market for Asean, by Country, 2023-2028 (USD Million)
12.4.3 China
12.4.3.1 Investments in Ai Landscape to Propel Adoption of Conversational Solutions
12.4.4 Asean
12.4.4.1 Rising Need to Improve Business Insights and Growing Data Generation to Boost Demand
12.4.5 Japan
12.4.5.1 Advancements in Innovative Technologies and Need to Prevent Data Breaches to Drive Market
12.4.6 Anz
12.4.6.1 Emphasis on Reducing Operational Costs and Improving Customer Experience to Support Growth
12.4.7 South Korea
12.4.7.1 Growing Government Investments and Support for Ai Startups to Boost Market Growth
12.4.8 India
12.4.8.1 Rising Investments Among Startups and Growth of Ai Technology to Trigger Conversational Ai Adoption
12.4.9 Rest of Asia-Pacific
12.5 Middle East and Africa
12.5.1 Middle East and Africa: Market Drivers
12.5.2 Middle East and Africa: Impact of Recession
Table 154 Middle East and Africa: Market, by Offering, 2018-2022 (USD Million)
Table 155 Middle East and Africa: Market, by Offering, 2023-2028 (USD Million)
Table 156 Middle East and Africa: Conversational Ai Services Market, by Type, 2018-2022 (USD Million)
Table 157 Middle East and Africa: Conversational Ai Services Market, by Type, 2023-2028 (USD Million)
Table 158 Middle East and Africa: Market, by Conversational Interface, 2018-2022 (USD Million)
Table 159 Middle East and Africa: Market, by Conversational Interface, 2023-2028 (USD Million)
Table 160 Middle East and Africa: Market, by Technology, 2018-2022 (USD Million)
Table 161 Middle East and Africa: Conversational Ai Market, by Technology, 2023-2028 (USD Million)
Table 162 Middle East and Africa: Market, by Channel, 2018-2022 (USD Million)
Table 163 Middle East and Africa: Market, by Channel, 2023-2028 (USD Million)
Table 164 Middle East and Africa: Market, by Business Function, 2018-2022 (USD Million)
Table 165 Middle East and Africa: Market, by Business Function, 2023-2028 (USD Million)
Table 166 Middle East and Africa: Market, by Vertical, 2018-2022 (USD Million)
Table 167 Middle East and Africa: Market, by Vertical, 2023-2028 (USD Million)
Table 168 Middle East and Africa: Market, by Country, 2018-2022 (USD Million)
Table 169 Middle East and Africa: Market, by Country, 2023-2028 (USD Million)
12.5.3 UAE
12.5.3.1 Need to Resolve Customer Queries in Real-Time and Enhance Productivity to Bolster Market Growth
12.5.4 Saudi Arabia
12.5.4.1 Government Support and Investments to Drive Demand for Conversational Ai
12.5.5 Israel
12.5.5.1 Growth of Ai Startups Offering Customer Support Services to Drive Market
12.5.6 South Africa
12.5.6.1 Emphasis on Improving Customer Experience to Drive Demand for Conversational Ai
12.5.7 Egypt
12.5.7.1 Rapid Evolution of Digital Products and Services to Spur Growth
12.5.8 Rest of Middle East and Africa
12.6 Latin America
12.6.1 Latin America: Market Drivers
12.6.2 Latin America: Impact of Recession
Table 170 Latin America: Market, by Offering, 2018-2022 (USD Million)
Table 171 Latin America: Market, by Offering, 2023-2028 (USD Million)
Table 172 Latin America: Conversational Ai Services Market, by Type, 2018-2022 (USD Million)
Table 173 Latin America: Conversational Ai Services Market, by Type, 2023-2028 (USD Million)
Table 174 Latin America: Market, by Conversational Interface, 2018-2022 (USD Million)
Table 175 Latin America: Market, by Conversational Interface, 2023-2028 (USD Million)
Table 176 Latin America: Conversational Ai Market, by Technology, 2018-2022 (USD Million)
Table 177 Latin America: Market, by Technology, 2023-2028 (USD Million)
Table 178 Latin America: Market, by Channel, 2018-2022 (USD Million)
Table 179 Latin America: Market, by Channel, 2023-2028 (USD Million)
Table 180 Latin America: Market, by Business Function, 2018-2022 (USD Million)
Table 181 Latin America: Market, by Business Function, 2023-2028 (USD Million)
Table 182 Latin America: Market, by Vertical, 2018-2022 (USD Million)
Table 183 Latin America: Market, by Vertical, 2023-2028 (USD Million)
Table 184 Latin America: Market, by Country, 2018-2022 (USD Million)
Table 185 Latin America: Market, by Country, 2023-2028 (USD Million)
12.6.3 Brazil
12.6.3.1 Emerging Startups to Create Awareness Among Larger Enterprises
12.6.4 Mexico
12.6.4.1 Demand for Ai-Based Technologies to Fuel Market
12.6.5 Argentina
12.6.5.1 Rising Chatbot Startups for Better Customer Experience to Spur Market Growth
12.6.6 Rest of Latin America

13 Competitive Landscape
13.1 Overview
13.2 Key Player Strategies
Table 186 Overview of Strategies Adopted by Key Conversational Ai Vendors
13.3 Revenue Analysis
13.3.1 Historical Revenue Analysis
Figure 53 Historical Revenue Analysis of Top Players, 2020-2022 (USD Million)
13.4 Market Share Analysis
Figure 54 Market Share Analysis for Key Companies, 2022
Table 187 Market: Degree of Competition
13.5 Company Evaluation Quadrant, 2022
13.5.1 Stars
13.5.2 Emerging Leaders
13.5.3 Pervasive Players
13.5.4 Participants
Figure 55 Conversational Ai Market: Company Evaluation Quadrant, 2022
13.5.5 Competitive Benchmarking
Table 188 Market: Product Footprint Analysis of Key Players, 2022
Table 189 Market: Product Footprint Analysis of Other Players, 2022
13.6 Company Evaluation Quadrant for Start-Ups/Smes, 2022
13.6.1 Progressive Companies
13.6.2 Responsive Companies
13.6.3 Dynamic Companies
13.6.4 Starting Blocks
Figure 56 Market: Company Evaluation Quadrant for Start-Ups/Smes, 2022
13.6.5 Competitive Benchmarking for Start-Ups/Smes
Table 190 Market: Detailed List of Key Start-Ups/Smes
Table 191 Conversational Ai Market: Product Footprint Analysis of Start-Ups/Smes Players, 2023
13.7 Competitive Scenario and Trends
13.7.1 Product Launches
Table 192 Service/Product Launches, 2020-2023
13.7.2 Deals
Table 193 Deals, 2020-2023

14 Company Profiles
14.1 Introduction
14.2 Key Players
(Business Overview, Products/Services Offered, Recent Developments, and Analyst's View)*
14.2.1 Microsoft
Table 194 Microsoft: Business Overview
Figure 57 Microsoft: Company Snapshot
Table 195 Microsoft: Products Offered
Table 196 Microsoft: Product Launches
Table 197 Microsoft: Deals
14.2.2 Google
Table 198 Google: Business Overview
Figure 58 Google: Company Snapshot
Table 199 Google: Products Offered
Table 200 Google: Product Launches and Enhancements
14.2.3 Openai
Table 201 Openai: Business Overview
Table 202 Openai: Products Offered
Table 203 Openai: Product Launches
Table 204 Openai: Deals
14.2.4 Ibm
Table 205 Ibm: Business Overview
Figure 59 Ibm: Company Snapshot
Table 206 Ibm: Products Offered
Table 207 Ibm: Product Launches
Table 208 Ibm: Deals
14.2.5 Baidu
Table 209 Baidu: Business Overview
Figure 60 Baidu: Company Snapshot
Table 210 Baidu: Products Offered
Table 211 Baidu: Product Launches
Table 212 Baidu: Deals
14.2.6 Aws
Table 213 Aws: Business Overview
Figure 61 Aws: Company Snapshot
Table 214 Aws: Services Offered
Table 215 Aws: Product Launches and Enhancements
Table 216 Aws: Deals
14.2.7 Artificial Solutions
Table 217 Artificial Solutions: Business Overview
Figure 62 Artificial Solutions: Company Snapshot
Table 218 Artificial Solutions: Products Offered
Table 219 Artificial Solutions: Product Launches and Enhancements
Table 220 Artificial Solutions: Deals
Table 221 Artificial Solutions: Others
14.2.8 Kore.Ai
Table 222 Kore.Ai: Business Overview
Table 223 Kore.Ai: Products Offered
Table 224 Kore.Ai: Product Launches
Table 225 Kore.Ai: Deals
14.2.9 Oracle
Table 226 Oracle: Business Overview
Figure 63 Oracle: Company Snapshot
Table 227 Oracle: Products Offered
Table 228 Oracle: Product Launches
Table 229 Oracle: Deals
14.2.10 Sap
Table 230 Sap: Business Overview
Figure 64 Sap: Company Snapshot
Table 231 Sap: Products Offered
Table 232 Sap: Deals
14.2.11 Liveperson
Table 233 Liveperson: Business Overview
Figure 65 Liveperson: Company Snapshot
Table 234 Liveperson: Products/Services Offered
Table 235 Liveperson: Product Launches and Enhancements
Table 236 Liveperson: Deals
* Business Overview, Products/Services Offered, Recent Developments, and Analyst's View Might Not be Captured in Case of Unlisted Companies.
14.3 Other Key Players
14.3.1 Avaamo
14.3.2 Conversica
14.3.3 Haptik
14.3.4 Solvvy
14.3.5 Pypestream
14.3.6 Inbenta
14.3.7 Creative Virtual
14.3.8 Soundhound
14.3.9 Kasisto
14.3.10 Mindmeld
14.3.11 Gupshup
14.4 Start-Ups/Smes
14.4.1 Cognigy
14.4.2 Rasa
14.4.3 Saarthi.Ai
14.4.4 Senseforth.Ai
14.4.5 Yellow.Ai
14.4.6 Assemblyai
14.4.7 Exceed.Ai
14.4.8 Clinc
14.4.9 Laiye
14.4.10 Rulai

15 Adjacent and Related Markets
15.1 Introduction
15.2 Nlp Market - Global Forecast to 2027
15.2.1 Market Definition
15.2.2 Market Overview
15.2.3 Nlp Market, by Component
Table 237 Natural Language Processing Market, by Component, 2016-2021 (USD Million)
Table 238 Natural Language Processing Market, by Component, 2022-2027 (USD Million)
15.2.4 Nlp Market, by Type
Table 239 Natural Language Processing Market, by Type, 2016-2021 (USD Million)
Table 240 Natural Language Processing Market, by Type, 2022-2027 (USD Million)
15.2.5 Nlp Market, by Deployment Mode
Table 241 Natural Language Processing Market, by Deployment Mode, 2016-2021 (USD Million)
Table 242 Natural Language Processing Market, by Deployment Mode, 2022-2027 (USD Million)
15.2.6 Nlp Market, by Organization Size
Table 243 Natural Language Processing Market, by Organization Size, 2016-2021 (USD Million)
Table 244 Natural Language Processing Market, by Organization Size, 2022-2027 (USD Million)
15.2.7 Nlp Market, by Application
Table 245 Natural Language Processing Market, by Application, 2016-2021 (USD Million)
Table 246 Natural Language Processing Market, by Application, 2022-2027 (USD Million)
15.2.8 Nlp Market, by Technology
Table 247 Natural Language Processing Market, by Technology, 2016-2021 (USD Million)
Table 248 Natural Language Processing Market, by Technology, 2022-2027 (USD Million)
15.2.9 Nlp Market, by Vertical
Table 249 Natural Language Processing Market, by Vertical, 2016-2021 (USD Million)
Table 250 Natural Language Processing Market, by Vertical, 2022-2027 (USD Million)
15.2.10 Nlp Market, by Region
Table 251 Natural Language Processing Market, by Region, 2016-2021 (USD Million)
Table 252 Natural Language Processing Market, by Region, 2022-2027 (USD Million)
15.3 Speech Analytics Market - Global Forecast to 2027
15.3.1 Market Definition
15.3.2 Market Overview
15.3.3 Speech Analytics Market, by Component
Table 253 Speech Analytics Market, by Component, 2017-2021 (USD Million)
Table 254 Speech Analytics Market, by Component, 2022-2027 (USD Million)
15.3.4 Speech Analytics Market, by Business Function
Table 255 Speech Analytics Market, by Business Function, 2017-2021 (USD Million)
Table 256 Speech Analytics Market, by Business Function, 2022-2027 (USD Million)
15.3.5 Speech Analytics Market, by Organization Size
Table 257 Speech Analytics Market, by Organization Size, 2017-2021 (USD Million)
Table 258 Speech Analytics Market, by Organization Size, 2022-2027 (USD Million)
15.3.6 Speech Analytics Market, by Deployment Mode
Table 259 Speech Analytics Market, by Deployment Mode, 2017-2021 (USD Million)
Table 260 Speech Analytics Market, by Deployment Mode, 2022-2027 (USD Million)
15.3.7 Speech Analytics Market, by Application
Table 261 Speech Analytics Market, by Application, 2017-2021 (USD Million)
Table 262 Speech Analytics Market, by Application, 2022-2027 (USD Million)
15.3.8 Speech Analytics Market, by Vertical
Table 263 Speech Analytics Market, by Vertical, 2017-2021 (USD Million)
Table 264 Speech Analytics Market, by Vertical, 2022-2027 (USD Million)
15.3.9 Speech Analytics Market, by Region
Table 265 Speech Analytics Market, by Region, 2017-2021 (USD Million)
Table 266 Speech Analytics Market, by Region, 2022-2027 (USD Million)

16 Appendix
16.1 Discussion Guide
16.2 Knowledgestore: The Subscription Portal
16.3 Customization Options

Executive Summary

Companies Mentioned

  • Artificial Solutions
  • Assemblyai
  • Avaamo
  • Aws
  • Baidu
  • Clinc
  • Cognigy
  • Conversica
  • Creative Virtual
  • Exceed.Ai
  • Google
  • Gupshup
  • Haptik
  • Ibm
  • Inbenta
  • Kasisto
  • Kore.Ai
  • Laiye
  • Liveperson
  • Microsoft
  • Mindmeld
  • Openai
  • Oracle
  • Pypestream
  • Rasa
  • Rulai
  • Saarthi.Ai
  • Sap
  • Senseforth.Ai
  • Solvvy
  • Soundhound
  • Yellow.Ai

Methodology

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