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Case Management Market by Component (Solution and Services), Service (Professional Services and Managed Services), Business Function, Deployment Mode (Cloud and On-premises), Organization Size, Vertical, and Region - Global Forecast to 2022

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    Report

  • 127 Pages
  • February 2018
  • Region: Global
  • Markets and Markets
  • ID: 4464727
Description Jump to:

Improvements in the operational efficiency and excellence are expected to drive the case management market growth.

The case management market growth is driven by several factors, including improvements in the operational efficiency and excellence, and accelerated Return on Investment (RoI) for organizations. However, the shift from legacy systems to new technologies is still a concern for many organizations. Furthermore, the need to build customized case management applications in line with organizations’ needs is the biggest challenge for case management solution vendors.

The incident management business function is expected to grow at the highest CAGR during the forecast period.

The incident management business function is expected to have the highest CAGR during the forecast period. The demand for case management solutions is expected to gain pace in the incident management business function, due to the high adoption of case management solutions to deal with the various incidents occurring within business processes and to manage the alerts and content associated with specific cases.

The retail vertical is expected to grow at the highest CAGR during the forecast period.

The retail vertical plays an important role in the case management market. In the recent years, there has been significant adoption of case management solutions in the retail vertical. In the retail vertical, case management solutions are used to deal with the cases associated with marketing, sales, service, and customer on-boarding. Additionally, the adoption of case management solutions is on the rise because retail organizations are investing more in integrated Customer Relationship Management (CRM) and case management solutions. Therefore, enterprises in the retail vertical are expected to increasingly adopt case management solutions, leading to the vertical’s highest CAGR during the forecast period.

Asia Pacific (APAC) is expected to have the fastest growth rate during the forecast period.

The APAC region includes major economies, such as India and China, which are rapidly deploying case management solutions. This is mainly due to the rise in adoption of case management solutions in organizations of all size. APAC is expected to grow at the highest CAGR during the forecast period. Furthermore, North America is estimated to have the largest market size in 2017.

In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the case management market.

  • By Company Type: Tier 1: 27%, Tier 2: 48%, and Tier 3: 25%
  • By Designation: C-Level: 30%, Director Level: 25%, and Others: 45%
  • By Region: North America: 57%, Europe: 16%, APAC: 15%, and RoW: 12%

The report includes the study of the key players offering case management solutions and services. The profiled players are Pegasystems (US), Appian (US), IBM (US), Newgen Software (India), DST Systems (US), Dell Technologies (US), AINS (US), Pulpstream (US), and Kofax (US). The report also includes in-depth competitive analysis of these key players in the case management market, along with their company profiles, recent developments, and key market strategies.

Research Coverage

The report covers the case management across different segments. It aims at estimating the market size and the future growth potential of this market for segments including components, business functions, deployment modes, organization size, verticals, and regions. Furthermore, the report also includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report

  • The report will help market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall case management market and its subsegments.
  • This report will help stakeholders understand the competitive landscape of the case management market and gain more insights to better position their businesses and plan suitable go-to-market strategies.
  • The report also helps stakeholders understand the pulse of the market and provides information on the key market drivers, restraints, challenges, and opportunities.

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency
1.6 Stakeholders
2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions
2.4 Limitations
3 Executive Summary
4 Premium Insights
4.1 Attractive Market Opportunities in the Case Management Market
4.2 Market By Component, 2017 vs 2022
4.3 Market By Service, 2017 vs 2022
4.4 Market Top 4 Verticals and Regions
5 Market Overview
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Improved Operational Efficiency and Excellence
5.2.1.2 Accelerated Roi for Organizations
5.2.2 Restraints
5.2.2.1 Organizations are Resistant to Shift From Legacy Systems to New Technologies
5.2.3 Opportunities
5.2.3.1 The Ongoing Trend for Digitalization in the IT Industry
5.2.3.2 Increasing Demand for Software Automation and Innovative Applications
5.2.4 Challenges
5.2.4.1 The Need to Build Customized Case Management Applications in Line With Organizations’ Needs
5.2.4.2 Resentment From Technical Teams and Middle Management
6 Case Management Market, By Component
6.1 Introduction
6.2 Solution
6.3 Services
6.3.1 Managed Services
6.3.2 Professional Services
6.3.2.1 Consulting Services
6.3.2.2 Training and Education Services
7 Market By Business Function
7.1 Introduction
7.2 Service Request
7.3 Fraud Detection and Anti-Money Laundering
7.4 Incident Management
7.5 Investigation Management
7.6 Legal Workflow Management
8 Market By Deployment Mode
8.1 Introduction
8.2 Cloud
8.3 On-Premises
9 Case Management Market, By Organization Size
9.1 Introduction
9.2 Small and Medium-Sized Enterprises
9.3 Large Enterprises
10 Market By Vertical
10.1 Introduction
10.2 Banking, Financial Services, and Insurance
10.3 Government
10.4 Healthcare
10.5 IT and Telecom
10.6 Retail
10.7 Manufacturing
10.8 Others
11 Case Management Market, By Region
11.1 Introduction
11.2 North America
11.3 Europe
11.4 Asia Pacific
11.5 Middle East and Africa
11.6 Latin America
12 Competitive Landscape
12.1 Overview
12.2 Prominent Players in the Case Management Market
12.3 Competitive Scenario
12.3.1 New Product Launches and Product Upgradations
12.3.2 Partnerships, Collaborations, and Agreements
12.3.3 Acquisitions
12.3.4 Business Expansions
13 Company Profiles
(Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, MnM View)*
13.1 Introduction
13.2 Pegasystems
13.3 IBM
13.4 Appian
13.5 Newgen Software
13.6 DST Systems
13.7 Dell Technologies
13.8 Kofax
13.9 Ains
13.10 Pulpstream
13.11 Micropact
*Details on Business Overview, Solutions and Services Offered, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.
13.12 Key Innovators
13.12.1 Hyland Software
13.12.1.1 Business Overview
13.12.1.2 Solutions Offered
13.12.1.3 Recent Developments
13.12.1.4 MnM View
13.12.2 Threatmetrix
13.12.2.1 Business Overview
13.12.2.2 Solutions and Services Offered
13.12.2.3 Recent Developments
13.12.2.4 MnM View
14 Appendix
14.1 Discussion Guide
14.2 Knowledge Store: Subscription Portal
14.3 Introducing RT: Real-Time Market Intelligence
14.4 Available Customizations
14.5 Related Reports
14.6 Author Details
List of Tables (70 Tables)
Table 1 Case Management Market Size and Growth Rate, 2015-2022 (USD Million, Y-O-Y %)
Table 2 Market Size By Component, 2015-2022 (USD Million)
Table 3 Solution: Market Size By Region, 2015-2022 (USD Million)
Table 4 Services: Market Size By Region, 2015-2022 (USD Million)
Table 5 Services: Market Size By Type, 2015-2022 (USD Million)
Table 6 Managed Services: Market Size By Region, 2015-2022 (USD Million)
Table 7 Professional Services: Market Size By Type, 2015-2022 (USD Million)
Table 8 Professional Services: Market Size By Region, 2015-2022 (USD Million)
Table 9 Consulting Services Market Size, By Region, 2015-2022 (USD Million)
Table 10 Training and Education Services Market Size, By Region, 2015-2022 (USD Million)
Table 11 Case Management Market Size, By Business Function, 2015-2022 (USD Million)
Table 12 Service Request: Market Size By Region, 2015-2022 (USD Million)
Table 13 Fraud Detection and Anti-Money Laundering: Market Size By Region, 2015-2022 (USD Million)
Table 14 Incident Management: Market Size By Region, 2015-2022 (USD Million)
Table 15 Investigation Management: Market Size By Region, 2015-2022 (USD Million)
Table 16 Legal Workflow Management: Market Size By Region, 2015-2022 (USD Million)
Table 17 Case Management Market Size, By Deployment Mode, 2015-2022 (USD Million)
Table 18 Cloud: Market Size By Region, 2015-2022 (USD Million)
Table 19 On-Premises: Market Size By Region, 2015-2022 (USD Million)
Table 20 Market Size By Organization Size, 2015-2022 (USD Million)
Table 21 Small and Medium-Sized Enterprises: Market Size By Region, 2015-2022 (USD Million)
Table 22 Large Enterprises: Market Size By Region, 2015-2022 (USD Million)
Table 23 Case Management Market Size, By Vertical, 2015-2022 (USD Million)
Table 24 Banking, Financial Services, and Insurance: Market Size By Region, 2015-2022 (USD Million)
Table 25 Government: Market Size By Region, 2015-2022 (USD Million)
Table 26 Healthcare: Market Size By Region, 2015-2022 (USD Million)
Table 27 IT and Telecom: Market Size, By Region, 2015-2022 (USD Million)
Table 28 Retail: Market Size By Region, 2015-2022 (USD Million)
Table 29 Manufacturing: Market Size By Region, 2015-2022 (USD Million)
Table 30 Others: Market Size By Region, 2015-2022 (USD Million)
Table 31 Case Management Market Size, By Region, 2015-2022 (USD Million)
Table 32 North America: Market Size By Component, 2015-2022 (USD Million)
Table 33 North America: Market Size By Business Function, 2015-2022 (USD Million)
Table 34 North America: Market Size By Service, 2015-2022 (USD Million)
Table 35 North America: Market Size By Professional Service, 2015-2022 (USD Million)
Table 36 North America: Market Size By Deployment Mode, 2015-2022 (USD Million)
Table 37 North America: Market Size By Organization Size, 2015-2022 (USD Million)
Table 38 North America: Market Size By Vertical, 2015-2022 (USD Million)
Table 39 Europe: Case Management Market Size, By Component, 2015-2022 (USD Million)
Table 40 Europe: Market Size By Business Function, 2015-2022 (USD Million)
Table 41 Europe: Market Size By Service, 2015-2022 (USD Million)
Table 42 Europe: Market Size By Professional Service, 2015-2022 (USD Million)
Table 43 Europe: Market Size By Deployment Mode, 2015-2022 (USD Million)
Table 44 Europe: Market Size By Organization Size, 2015-2022 (USD Million)
Table 45 Europe: Market Size By Vertical, 2015-2022 (USD Million)
Table 46 Asia Pacific: Case Management Market Size, By Component, 2015-2022 (USD Million)
Table 47 Asia Pacific: Market Size By Business Function, 2015-2022 (USD Million)
Table 48 Asia Pacific: Market Size By Service, 2015-2022 (USD Million)
Table 49 Asia Pacific: Market Size By Professional Service, 2015-2022 (USD Million)
Table 50 Asia Pacific: Market Size By Deployment Mode, 2015-2022 (USD Million)
Table 51 Asia Pacific: Market Size By Organization Size, 2015-2022 (USD Million)
Table 52 Asia Pacific: Market Size By Vertical, 2015-2022 (USD Million)
Table 53 Middle East and Africa: Case Management Market Size, By Component, 2015-2022 (USD Million)
Table 54 Middle East and Africa: Market Size By Business Function, 2015-2022 (USD Million)
Table 55 Middle East and Africa: Market Size By Service, 2015-2022 (USD Million)
Table 56 Middle East and Africa: Market Size By Professional Service, 2015-2022 (USD Million)
Table 57 Middle East and Africa: Market Size By Deployment Mode, 2015-2022 (USD Million)
Table 58 Middle East and Africa: Market Size By Organization Size, 2015-2022 (USD Million)
Table 59 Middle East and Africa: Market Size By Vertical, 2015-2022 (USD Million)
Table 60 Latin America: Case Management Market Size, By Component, 2015-2022 (USD Million)
Table 61 Latin America: Market Size By Business Function, 2015-2022 (USD Million)
Table 62 Latin America: Market Size By Service, 2015-2022 (USD Million)
Table 63 Latin America: Market Size By Professional Service, 2015-2022 (USD Million)
Table 64 Latin America: Market Size By Deployment Mode, 2015-2022 (USD Million)
Table 65 Latin America: Market Size By Organization Size, 2015-2022 (USD Million)
Table 66 Latin America: Market Size By Vertical, 2015-2022 (USD Million)
Table 67 New Product Launches and Product Upgradations, 2015-2017
Table 68 Partnerships, Collaborations, and Agreements, 2016-2017
Table 69 Acquisitions, 2016
Table 70 Business Expansions, 2015-2016
List of Figures (35 Figures)
Figure 1 Case Management Market Segmentation
Figure 2 Market Research Design
Figure 3 Data Triangulation
Figure 4 Market Size Estimation Methodology: Bottom-Up Approach
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 Research Assumptions: Case Management Market
Figure 7 Market By Business Function
Figure 8 Market By Service
Figure 9 Market By Vertical
Figure 10 Market By Region
Figure 11 Improvements in the Operational Efficiency and Excellence are Expected to Boost the Case Management Market Growth
Figure 12 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 13 Managed Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 14 Government Vertical and North America are Estimated to Have the Largest Market Shares in the Case Management Market in 2017
Figure 15 Case Management Market: Drivers, Restraints, Opportunities, and Challenges
Figure 16 Services Segment is to Expected to Grow at A Higher CAGR During the Forecast Period
Figure 17 Incident Management Business Function is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 18 Cloud Deployment Mode is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 19 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 20 Retail Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 21 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 22 North America Snapshot
Figure 23 Asia Pacific Snapshot
Figure 24 Key Developments By the Leading Companies in the Case Management Market, 2015-2017
Figure 25 Market Evaluation Framework
Figure 26 Geographic Revenue Mix of the Top 2 Market Players
Figure 27 Pegasystems: Company Snapshot
Figure 28 Pegasystems: SWOT Analysis
Figure 29 IBM: Company Snapshot
Figure 30 IBM: SWOT Analysis
Figure 31 Appian: Company Snapshot
Figure 32 Appian: SWOT Analysis
Figure 33 DST Systems: Company Snapshot
Figure 34 DST Systems: SWOT Analysis
Figure 35 Dell Technologies: SWOT Analysis

Samples

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Executive Summary

Companies Mentioned

  • Ains
  • Appian
  • DST Systems
  • Dell Technologies
  • Hyland Software
  • IBM
  • Kofax
  • Micropact
  • Newgen Software
  • Pegasystems
  • Pulpstream
  • Threatmetrix

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