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Digital Workplace Market by Component (Solutions and Services), Organization Size, Vertical (BFSI, Telecommunications and ITEs, Media and Entertainment, Retail and Consumer Goods, and Manufacturing), and Region - Global Forecast to 2023

  • ID: 4753296
  • Report
  • Region: Global
  • 130 Pages
  • Markets and Markets
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The Digital Workplace Market is Expected to Grow from USD 13.4 Billion in 2018 to USD 35.7 Billion by 2023, at a CAGR of 21.7%

FEATURED COMPANIES

  • Accenture
  • Capgemini
  • Cognizant
  • Computacenter
  • Getronics
  • IBM
  • MORE

"Use of advanced technologies, tools, and employees demanding a greater work-life balance is going to drive the digital workplace market."

The digital workplace market is expected to grow from USD 13.4 billion in 2018 to USD 35.7 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 21.7% during the forecast period. The digital workplace market is driven by availability of new technologies, tools, and reduction in operational expenditures for effective adoption of digital workplace transformation solutions. However, lack of thought leadership and clear or definable Return on Investment (RoI) may hinder the growth in the market.

"The enterprise mobility management solution segment is expected to grow at the highest CAGR during the forecast period"

Enterprise Mobility Management (EMM) is a set of technology, processes, and policies to secure and manage the use of corporate- and employee-owned mobile devices within an organization. EMM is constantly evolving to accommodate an ever-changing set of device platforms and mobility trends in the workplace. EMM solutions have emerged as a result of the Bring Your Own Device (BYOD) movement. Rather than restricting mobile devices in the workplace, many organizations choose to implement EMM solutions to allow device flexibility for users while retaining control for IT.

"The retail and consumer goods vertical is expected to hold the highest CAGR during the forecast period"

Retail and consumer goods is one of the fastest-growing verticals, due to rising consumer purchasing power. This vertical mainly focuses on enhancing its customer experience and delivering customer satisfaction. These focus points are bringing about digital transformation initiatives among the retailers and consumer goods dealers.

"Asia Pacific (APAC) is expected to record the highest CAGR during the forecast period"

The APAC region is expected to witness an extensive growth of the digital workplace market during the forecast period. Rapid advancements in cloud computing, IT infrastructure services, and Internet of Things (IoT) have led many organizations to adopt digital workplace solutions and services. With the increasing adoption of cloud technologies and the rising IT demands for digital transformation, the adoption of digital workplace tools is expected to increase rapidly during the forecast year.

In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the digital workplace marketplace.

  • By company type: Tier 1 – 35%, Tier 2 – 45%, and Tier 3 – 20%
  • By designation: C-level – 35%, D-level – 25%, and Others – 40%
  • By region: North America – 40%, Europe – 30%, APAC – 20%, MEA – 5%, and Latin America – 5%

The major digital workplace vendors include IBM (US), Atos (France), Wipro (India), DXC Technology (US), NTT Data (Japan), Citrix (US), Unisys (US), Capgemini (France), Cognizant (US), Accenture (Ireland), TCS (India), CompuCom (US), HCL (India), Stefanini ((US), Computacenter (UK), Getronics (Netherlands).

Research coverage
The market study covers the digital workplace market size across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as component, organization size, vertical, and region. The study also includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key benefits of buying the report
The report will help the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall digital workplace market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

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FEATURED COMPANIES

  • Accenture
  • Capgemini
  • Cognizant
  • Computacenter
  • Getronics
  • IBM
  • MORE

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Market Segmentation
1.3.2 Regions Covered
1.4 Years Considered for the Study
1.5 Currency Considered
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primaries
2.1.2.2 Key Industry Insights
2.1.3 Market Breakup and Data Triangulation
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Forecast
2.4 Research Assumptions
2.5 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Opportunities in Market
4.2 Digital Workplace Market in North America, By Solution and Country

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Availability of New Technologies and Tools
5.2.1.2 Employees Demand for Greater Flexibility in Terms of Work-Life Balance
5.2.1.3 Reduction in Opex
5.2.2 Restraints
5.2.2.1 Transformation and Integration Process-Related Issues in Organizations
5.2.2.2 Lack of Training and Required Education Among the Workforce
5.2.3 Opportunities
5.2.3.1 Increasing Adoption of Cloud and Enterprise Mobility Services Among Enterprises
5.2.3.2 Increasing Adoption of Workplace Transformation Services Among SMEs
5.2.4 Challenges
5.2.4.1 Lack of Thought Leadership in Organizations
5.2.4.2 Lack of Clear and Defined Roi

6 Digital Workplace Market By Component
6.1 Introduction
6.2 Solutions
6.2.1 Unified Communication and Collaboration
6.2.1.1 Need to Access Unified Communications Through A Common Interface Driving the Market of Unified Communication and Collaboration Solution
6.2.2 Unified Endpoint Management
6.2.2.1 Need to Manage All Endpoint Devices Within an Organization From A Central Location to Drive the Adoption of Unified Endpoint Management
6.2.3 Enterprise Mobility and Management
6.2.3.1 Need for Achieving Device Flexibility While Retaining IT Control on the Devices to Fuel the Demand for Emm Solution
6.3 Services
6.3.1 Professional Services
6.3.1.1 Training Support and Maintenance
6.3.1.1.1 Need for Training to Guide the Workforce in the Proper Implementation of Digital Workplace Solutions
6.3.1.2 Consulting Services
6.3.1.2.1 The Benefits of Increased Effectiveness, Optimized Performance, and Reduced Cost to Drive the Demand for Consulting Services
6.3.1.3 Integration and Implementation Services
6.3.1.3.1 Reduced Business Complexities and Increased Roi to Fuel the Adoption of Integration and Implementation Services
6.3.2 Managed Services
6.3.2.1 Virtual Desktop Infrastructure Services
6.3.2.1.1 Enterprises are Increasingly Adopting Virtual Desktop Infrastructures to Extend the Benefits of Virtualization From Servers to User Desktops
6.3.2.2 Unified Communications as A Service
6.3.2.2.1 Accessibility, Agility, and the Ability to Quickly Respond to Customers to Drive the Demand for Ucaas
6.3.2.3 Enterprise Mobility Management Services
6.3.2.3.1 Need to Secure Mobile Devices Used By Employees From Theft of Company Data and Private Information to Fuel the Emm Services
6.3.2.4 Others

7 Digital Workplace Market By Organization Size
7.1 Introduction
7.2 Small and Medium-Sized Enterprises
7.2.1 Need to Enhance Work Culture and Increase Employees’ Productivity to Drive the Adoption of Digital Workplace in Small and Medium-Sized Enterprises
7.3 Large Enterprises
7.3.1 Need to Improve Employees’ Experience and Business Processes to Drive the Adoption of Digital Workplace Among Large Enterprises

8 Digital Workplace Market By Vertical
8.1 Introduction
8.2 Telecommunication and IT-Enabled Services
8.2.1 Adoption of Digital Workplace Solutions to Expand the Digital Culture and Enhance Productivity in Telecommunication and ITes Vertical
8.3 Banking, Financial Services, and Insurance
8.3.1 Digital Workplace Solutions Help Automate Processes to Reduce Time and Costs in BFSI Vertical
8.4 Media and Entertainment
8.4.1 Need for Digital Workplace Solutions to Quickly Respond to Public Grievances and Issues in Media and Entertainment Vertical
8.5 Retail and Consumer Goods
8.5.1 Adoption of Digital Workplace Solutions to Reduce Costs, Improve Accuracy, and Streamline Business Processes in Retail and Consumer Goods Vertical
8.6 Manufacturing
8.6.1 Demand for Digital Workplace Solutions to Enable A Secure and Reliable Working Environment in Manufacturing Vertical
8.7 Healthcare and Pharmaceuticals
8.7.1 Adoption of Digital Workplace Solutions to Achieve Lower Capex and Opex, Compliance, and Resource Optimization in the Healthcare and Pharmaceuticals Vertical
8.8 Government and Public Sector
8.8.1 Need for Digital Workplace Solutions to Strengthen Application Security and Management, Offer Effective Time and Cost Management, and Enhance Customer Experience in Government and Public Sector
8.9 Others

9 Digital Workplace Market By Region
9.1 Introduction
9.2 North America
9.2.1 United States
9.2.1.1 Growing Need to Address the Rising Amount of Customer Complaints in the US to Drive the Adoption of Digital Workplace Solutions and Services
9.2.2 Canada
9.2.2.1 Increasing Awareness of Cloud and Its Benefits in Canada to Fuel the Market of Digital Workplace Solutions and Services
9.3 Europe
9.3.1 United Kingdom
9.3.1.1 The UK to Adopt More Communication-Related Services for an Enhanced Work Culture and Other Such Benefits
9.3.2 Germany
9.3.2.1 Increasing Adoption of Cloud Infrastructure to Make It Easier and Cheaper to Operate Business Activities Locally in Germany
9.3.3 France
9.3.3.1 Leading Cloud Players to Expand Their Cloud and Infrastructure Businesses in France
9.3.4 Rest of Europe
9.4 Asia Pacific
9.4.1 China
9.4.1.1 Government Initiatives to Expand and Develop the Cloud Industry in China to Drive the Adoption of Digital Workplace Solutions and Services
9.4.2 Japan
9.4.2.1 Enterprises’ Constant Focus on Upgrading Their IT Infrastructures and Enhancing Their Business Productivity in Japan to Drive the Market for Digital Workplace Solutions and Services
9.4.3 Australia and New Zealand
9.4.3.1 Need for Advanced and Reliable Communication Platforms and Employee-Friendly Policies Call for More Digital Workplace Solutions in Anz
9.4.4 Rest of Asia Pacific
9.5 Middle East and Africa
9.5.1 Kingdom of Saudi Arabia
9.5.1.1 Ksa to Gain A Positive Outlook Toward Digital Transformation
9.5.2 United Arab Emirates
9.5.2.1 Favorable Government Initiatives in UAE to Adopt Digital Transformation Technologies and Embrace Smart Services
9.5.3 South Africa
9.5.3.1 South Africa to Focus More on Reducing Communication Constraints
9.5.4 Rest of Middle East and Africa
9.6 Latin America
9.6.1 Brazil
9.6.1.1 Growing Need to Modernize Enterprises’ Infrastructure in Brazil to Drive the Adoption of Digital Workplace Solutions and Services
9.6.2 Mexico
9.6.2.1 Need to Become Digitally Advanced and Technically Well-Established in Mexico to Fuel the Adoption of Digital Workplace Solutions and Services
9.6.3 Rest of Latin America

10 Competitive Landscape
10.1 Overview
10.1.1 Product/Solution Launches and Enhancements
10.1.2 Business Expansions
10.1.3 Partnerships, Agreements, and Collaborations
10.2 Competitive Leadership Mapping
10.2.1 Visionary Leaders
10.2.2 Innovators
10.2.3 Dynamic Differentiators
10.2.4 Emerging Companies

11 Company Profiles
11.1 Introduction
11.2 IBM
11.3 ATOS
11.4 Wipro
11.5 DXC Technology
11.6 NTT Data
11.7 TCS
11.8 Citrix
11.9 Unisys
11.10 Capgemini
11.11 Cognizant
11.12 Accenture
11.13 HCL
11.14 Compucom
11.15 Stefanini
11.16 Getronics
11.17 Computacenter

12 Appendix
12.1 Discussion Guide
12.2 Knowledge Store: Subscription Portal
12.3 Available Customizations
12.4 Related Reports
12.5 Author Details

List of Tables
Table 1 United States Dollar Exchange Rate, 2015–2017
Table 2 Digital Workplace Market Size, By Component, 2016–2023 (USD Million)
Table 3 Solutions: Market Size By Type, 2016–2023 (USD Million)
Table 4 Solutions: Market Size By Region, 2016–2023 (USD Million)
Table 5 Unified Communication and Collaboration Market Size, By Region, 2016–2023 (USD Million)
Table 6 Unified Endpoint Management Market Size, By Region, 2016–2023 (USD Million)
Table 7 Enterprise Mobility and Management Market Size, By Region, 2016–2023 (USD Million)
Table 8 Services: Market Size By Type, 2016–2023 (USD Million)
Table 9 Services: Market Size By Region, 2016–2023 (USD Million)
Table 10 Professional Services: Market Size By Type, 2016–2023 (USD Million)
Table 11 Professional Services: Market Size By Region, 2016–2023 (USD Million)
Table 12 Training Support and Maintenance Market Size, By Region, 2016–2023 (USD Million)
Table 13 Consulting Services Market Size, By Region, 2016–2023 (USD Million)
Table 14 Integration and Implementation Services Market Size, By Region, 2016–2023 (USD Million)
Table 15 Managed Services: Market Size By Type, 2016–2023 (USD Million)
Table 16 Managed Services: Market Size By Region, 2016–2023 (USD Million)
Table 17 Virtual Desktop Infrastructure Services Market Size, By Region, 2016–2023 (USD Million)
Table 18 Unified Communications as A Service Market Size, By Region, 2016–2023 (USD Million)
Table 19 Enterprise Mobility Management Services Market Size, By Region, 2016–2023 (USD Million)
Table 20 Others Market Size, By Region, 2016–2023 (USD Million)
Table 21 Digital Workplace Market Size, By Organization Size, 2016–2023 (USD Million)
Table 22 Small and Medium-Sized Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 23 Large Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 24 Digital Workplace Market Size, By Vertical, 2016–2023 (USD Million)
Table 25 Telecommunication and IT-Enabled Services: Market Size By Region, 2016–2023 (USD Million)
Table 26 Banking, Financial Services, and Insurance: Market Size By Region, 2016–2023 (USD Million)
Table 27 Media and Entertainment: Market Size By Region, 2016–2023 (USD Million)
Table 28 Retail and Consumer Goods: Market Size By Region, 2016–2023 (USD Million)
Table 29 Manufacturing: Market Size By Region, 2016–2023 (USD Million)
Table 30 Healthcare and Pharmaceuticals: Market Size By Region, 2016–2023 (USD Million)
Table 31 Government and Public Sector: Market Size By Region, 2016–2023 (USD Million)
Table 32 Others: Market Size By Region, 2016–2023 (USD Million)
Table 33 Digital Workplace Market Size, By Region, 2016–2023 (USD Million)
Table 34 North America: Market Size By Component, 2016–2023 (USD Million)
Table 35 North America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 36 North America: Market Size By Vertical, 2016–2023 (USD Million)
Table 37 North America: Market Size By Country, 2016–2023 (USD Million)
Table 38 Europe: Digital Workplace Market Size, By Component, 2016–2023 (USD Million)
Table 39 Europe: Market Size By Organization Size, 2016–2023 (USD Million)
Table 40 Europe: Market Size By Vertical, 2016–2023 (USD Million)
Table 41 Europe: Market Size By Country, 2016–2023 (USD Million)
Table 42 Asia Pacific: Digital Workplace Market Size, By Component, 2016–2023 (USD Million)
Table 43 Asia Pacific: Market Size By Organization Size, 2016–2023 (USD Million)
Table 44 Asia Pacific: Market Size By Vertical, 2016–2023 (USD Million)
Table 45 Asia Pacific: Market Size By Country, 2016–2023 (USD Million)
Table 46 Middle East and Africa: Digital Workplace Market Size, By Component, 2016–2023 (USD Million)
Table 47 Middle East and Africa: Market Size By Organization Size, 2016–2023 (USD Million)
Table 48 Middle East and Africa: Market Size By Vertical, 2016–2023 (USD Million)
Table 49 Middle East and Africa: Market Size By Country, 2016–2023 (USD Million)
Table 50 Latin America: Digital Workplace Market Size, By Component, 2016–2023 (USD Million)
Table 51 Latin America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 52 Latin America: Market Size By Vertical, 2016–2023 (USD Million)
Table 53 Latin America: Market Size By Country, 2016–2023 (USD Million)
Table 54 Product/ Solution Launches and Enhancements, 2016–2018
Table 55 Business Expansions, 2018
Table 56 Partnerships, Agreements, and Collaborations, 2018

List of Figures
Figure 1 Digital Workplace Market: Research Design
Figure 2 Market: Bottom-Up Approach
Figure 3 Market: Top-Down Approach
Figure 4 Factor Analysis
Figure 5 Digital Workplace Market: Assumptions
Figure 6 Services Segment Held the Highest Market Share in the Digital Workplace Market in 2018
Figure 7 Telecommunication and ITes Segment Dominated the Market in 2018
Figure 8 North America Accounted for the Highest Share of the Market in 2018
Figure 9 Availability of New Technologies and Tools to Drive the Market
Figure 10 Services and United States Accounted for the Highest Shares in the North America Market in 2018
Figure 11 Drivers, Restraints, Opportunities, and Challenges: Digital Workplace Market
Figure 12 Services Segment to Grow at A Higher Rate During the Forecast Period
Figure 13 Managed Services Segment to Grow at A Higher Rate During the Forecast Period
Figure 14 Small and Medium-Sized Enterprises Segment to Grow at A Higher Rate During the Forecast Period
Figure 15 Retail and Consumer Goods Vertical to Grow at the Highest Rate During the Forecast Period
Figure 16 Asia Pacific to Grow at the Highest Rate During the Forecast Period
Figure 17 North America: Market Snapshot
Figure 18 Asia Pacific: Market Snapshot
Figure 19 Key Developments in the Market 2018
Figure 20 Digital Workplace Market (Global), Competitive Leadership Mapping, 2018
Figure 21 Geographic Revenue Mix of the Top Market Players
Figure 22 IBM: Company Snapshot
Figure 23 SWOT Analysis: IBM
Figure 24 ATOS: Company Snapshot
Figure 25 SWOT Analysis: ATOS
Figure 26 Wipro: Company Snapshot
Figure 27 SWOT Analysis: Wipro
Figure 28 DXC Technology: Company Snapshot
Figure 29 SWOT Analysis: DXC Technology
Figure 30 NTT Data: Company Snapshot
Figure 31 SWOT Analysis: NTT Data
Figure 32 TCS: Company Snapshot
Figure 33 Citrix: Company Snapshot
Figure 34 Unisys: Company Snapshot
Figure 35 Capgemini: Company Snapshot
Figure 36 Cognizant: Company Snapshot
Figure 37 Accenture: Company Snapshot

Note: Product cover images may vary from those shown
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  • ATOS
  • Accenture
  • Capgemini
  • Citrix
  • Cognizant
  • Compucom
  • Computacenter
  • DXC Technology
  • Getronics
  • HCL
  • IBM
  • NTT Data
  • Stefanini
  • TCS
  • Unisys
  • Wipro
Note: Product cover images may vary from those shown
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Note: Product cover images may vary from those shown
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