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Conversational Commerce is a form of Artificial Intelligence (AI) that enables customers to interact with businesses through natural language conversations. It is a rapidly growing market that is transforming the way customers interact with businesses. Conversational Commerce is powered by AI technologies such as natural language processing (NLP), machine learning (ML), and automated speech recognition (ASR). These technologies enable customers to ask questions, make requests, and receive personalized responses from businesses.
The Conversational Commerce market is driven by the increasing demand for personalized customer experiences. Businesses are leveraging AI technologies to provide customers with more efficient and personalized services. This is helping businesses to increase customer engagement and loyalty.
Some of the companies in the Conversational Commerce market include Amazon Alexa, Google Assistant, Microsoft Cortana, Apple Siri, IBM Watson, and Facebook Messenger. Show Less Read more