Results for tag: "Service Quality Management"

Service Quality Management (SQM) is a process used in telecommunications and networks to ensure that services are delivered to customers in a consistent and reliable manner. It involves monitoring and analyzing customer feedback, network performance, and service availability to identify areas of improvement. SQM also includes the implementation of corrective measures to ensure that service quality is maintained. SQM is an important part of the telecommunications and networks industry, as it helps to ensure that customers receive the best possible service. It also helps to reduce customer churn and increase customer satisfaction. By monitoring customer feedback, network performance, and service availability, SQM helps to identify areas of improvement and ensure that services are delivered in a timely and reliable manner. Some of the companies in the SQM market include Accenture, Ericsson, Nokia, Huawei, and Cisco. Show Less Read more