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Cloud-Based Contact Center: Global Strategic Business Report

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    Report

  • 184 Pages
  • March 2024
  • Region: Global
  • Global Industry Analysts, Inc
  • ID: 4804258

Global Cloud-Based Contact Center Market to Reach $138.8 Billion by 2030

The global market for Cloud-Based Contact Center estimated at US$26.4 Billion in the year 2022, is projected to reach a revised size of US$138.8 Billion by 2030, growing at a CAGR of 23.1% over the analysis period 2022-2030. Solutions, one of the segments analyzed in the report, is projected to record 24.2% CAGR and reach US$109.6 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Services segment is readjusted to a revised 19.6% CAGR for the next 8-year period.

The U.S. Market is Estimated at $8.2 Billion, While China is Forecast to Grow at 22.4% CAGR

The Cloud-Based Contact Center market in the U.S. is estimated at US$8.2 Billion in the year 2022. China, the world's second largest economy, is forecast to reach a projected market size of US$23.7 Billion by the year 2030 trailing a CAGR of 22.4% over the analysis period 2022 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 20.4% and 19.6% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 16.1% CAGR.

Select Competitors (Total 22 Featured) -

  • 3CLogic
  • x, Inc.
  • Aspect Software, Inc.
  • BT GROUP PLC
  • Cisco Systems, Inc.
  • Connect First, Inc.
  • Evolve IP LLC
  • Five9, Inc.
  • Genesys
  • Liveops, Inc.
  • Mitel Networks Corporation
  • NewVoiceMedia Limited
  • NICE Ltd.
  • Oracle Corporation
  • Ozonetel Communications Pvt Ltd.
  • West Corporation

What's New?

  • Special coverage on Russia-Ukraine war; global inflation; easing of zero-Covid policy in China and its `bumpy` reopening; supply chain disruptions, global trade tensions; and risk of recession.
  • Global competitiveness and key competitor percentage market shares
  • Market presence across multiple geographies - Strong/Active/Niche/Trivial
  • Online interactive peer-to-peer collaborative bespoke updates
  • Access to digital archives and Research Platform
  • Complimentary updates for one year
Frequently Asked Questions about the Global Market for Cloud-Based Contact Center

What is the estimated value of the Global Market for Cloud-Based Contact Center?

The Global Market for Cloud-Based Contact Center was estimated to be valued at $26.4 Billion in 2022.

What is the growth rate of the Global Market for Cloud-Based Contact Center?

The growth rate of the Global Market for Cloud-Based Contact Center is 23.1%, with an estimated value of $138.8 Billion by 2030.

What is the forecasted size of the Global Market for Cloud-Based Contact Center?

The Global Market for Cloud-Based Contact Center is estimated to be worth $138.8 Billion by 2030.

Who are the key companies in the Global Market for Cloud-Based Contact Center?

Key companies in the Global Market for Cloud-Based Contact Center include 3CLogic, x, Inc., Aspect Software, Inc., BT GROUP PLC, Cisco Systems, Inc., Connect First, Inc., Evolve IP LLC, Five9, Inc., Genesys and Liveops, Inc..

Table of Contents

I. METHODOLOGYII. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
  • Influencer Market Insights
  • World Market Trajectories
  • Impact of Covid-19 and a Looming Global Recession
  • Cloud-Based Contact Center - Global Key Competitors Percentage Market Share in 2020 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2020 (E)
2. FOCUS ON SELECT PLAYERS3. MARKET TRENDS & DRIVERS
4. GLOBAL MARKET PERSPECTIVE
  • Table 1: World Recent Past, Current & Future Analysis for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 2: World Historic Review for Large Enterprises by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 3: World 16-Year Perspective for Large Enterprises by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
  • Table 4: World Recent Past, Current & Future Analysis for SMEs by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 5: World Historic Review for SMEs by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 6: World 16-Year Perspective for SMEs by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
  • Table 7: World Cloud-Based Contact Center Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
  • Table 8: World Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 9: World Historic Review for Cloud-Based Contact Center by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 10: World 16-Year Perspective for Cloud-Based Contact Center by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2014, 2023 & 2030
  • Table 11: World Recent Past, Current & Future Analysis for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 12: World Historic Review for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 13: World 16-Year Perspective for Solutions by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
  • Table 14: World Recent Past, Current & Future Analysis for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 15: World Historic Review for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 16: World 16-Year Perspective for Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
III. MARKET ANALYSIS
UNITED STATES
  • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2023 (E)
  • Table 17: USA Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 18: USA Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 19: USA 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
  • Table 20: USA Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 21: USA Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 22: USA 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
CANADA
  • Table 23: Canada Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 24: Canada Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 25: Canada 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
  • Table 26: Canada Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 27: Canada Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 28: Canada 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
JAPAN
  • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2023 (E)
  • Table 29: Japan Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 30: Japan Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 31: Japan 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
  • Table 32: Japan Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 33: Japan Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 34: Japan 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
CHINA
  • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2023 (E)
  • Table 35: China Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 36: China Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 37: China 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
  • Table 38: China Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 39: China Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 40: China 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
EUROPE
  • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2023 (E)
  • Table 41: Europe Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 42: Europe Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 43: Europe 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
  • Table 44: Europe Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
  • Table 45: Europe Historic Review for Cloud-Based Contact Center by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 46: Europe 16-Year Perspective for Cloud-Based Contact Center by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2014, 2023 & 2030
  • Table 47: Europe Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 48: Europe Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 49: Europe 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
FRANCE
  • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2023 (E)
  • Table 50: France Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 51: France Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 52: France 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
  • Table 53: France Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 54: France Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 55: France 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
GERMANY
  • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2023 (E)
  • Table 56: Germany Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 57: Germany Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 58: Germany 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
  • Table 59: Germany Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 60: Germany Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 61: Germany 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
ITALY
  • Table 62: Italy Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 63: Italy Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 64: Italy 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
  • Table 65: Italy Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 66: Italy Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 67: Italy 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
UNITED KINGDOM
  • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2023 (E)
  • Table 68: UK Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 69: UK Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 70: UK 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
  • Table 71: UK Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 72: UK Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 73: UK 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
REST OF EUROPE
  • Table 74: Rest of Europe Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 75: Rest of Europe Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 76: Rest of Europe 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
  • Table 77: Rest of Europe Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 78: Rest of Europe Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 79: Rest of Europe 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
ASIA-PACIFIC
  • Cloud-Based Contact Center Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2023 (E)
  • Table 80: Asia-Pacific Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 81: Asia-Pacific Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 82: Asia-Pacific 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
  • Table 83: Asia-Pacific Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 84: Asia-Pacific Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 85: Asia-Pacific 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
REST OF WORLD
  • Table 86: Rest of World Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 87: Rest of World Historic Review for Cloud-Based Contact Center by Organization Size - Large Enterprises and SMEs Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 88: Rest of World 16-Year Perspective for Cloud-Based Contact Center by Organization Size - Percentage Breakdown of Value Sales for Large Enterprises and SMEs for the Years 2014, 2023 & 2030
  • Table 89: Rest of World Recent Past, Current & Future Analysis for Cloud-Based Contact Center by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
  • Table 90: Rest of World Historic Review for Cloud-Based Contact Center by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
  • Table 91: Rest of World 16-Year Perspective for Cloud-Based Contact Center by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
IV. COMPETITION

Companies Mentioned

A selection of companies mentioned in this report includes:

  • 3CLogic
  • x, Inc.
  • Aspect Software, Inc.
  • BT GROUP PLC
  • Cisco Systems, Inc.
  • Connect First, Inc.
  • Evolve IP LLC
  • Five9, Inc.
  • Genesys
  • Liveops, Inc.
  • Mitel Networks Corporation
  • NewVoiceMedia Limited
  • NICE Ltd.
  • Oracle Corporation
  • Ozonetel Communications Pvt Ltd.
  • West Corporation