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Results for tag: "Contact Center"

Contact Center Market 2025-2029 - Product Thumbnail Image

Contact Center Market 2025-2029

  • Report
  • January 2025
  • 200 Pages
  • Global
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ESG Initiatives in the Contact Center, 2024 - Product Thumbnail Image

ESG Initiatives in the Contact Center, 2024

  • Report
  • December 2024
  • Global
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Cloud-based Contact Center Market 2025-2029 - Product Thumbnail Image

Cloud-based Contact Center Market 2025-2029

  • Report
  • May 2025
  • 202 Pages
  • Global
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Office and Contact Center Headsets Market 2025-2029 - Product Thumbnail Image

Office and Contact Center Headsets Market 2025-2029

  • Report
  • June 2025
  • 223 Pages
  • Global
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BFSI Contact Center Analytics Market 2024-2028 - Product Thumbnail Image

BFSI Contact Center Analytics Market 2024-2028

  • Report
  • October 2024
  • 147 Pages
  • Global
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The Contact Center market is a subset of the Call Centre industry, which provides customer service and support through telephone, email, web chat, and other digital channels. Contact Centers are typically used by businesses to manage customer inquiries, complaints, and orders. They are also used to provide technical support, sales, and marketing services. Contact Centers are typically staffed by customer service representatives (CSRs) who are trained to handle customer inquiries and complaints. CSRs are typically equipped with a variety of tools, such as customer relationship management (CRM) software, to help them manage customer interactions. The Contact Center market is highly competitive, with many companies offering a variety of services and solutions. Companies in the market include Genesys, Five9, Avaya, NICE inContact, 8x8, Talkdesk, and Zendesk. Show Less Read more