The Contact Center market is a subset of the Call Centre industry, which provides customer service and support through telephone, email, web chat, and other digital channels. Contact Centers are typically used by businesses to manage customer inquiries, complaints, and orders. They are also used to provide technical support, sales, and marketing services.
Contact Centers are typically staffed by customer service representatives (CSRs) who are trained to handle customer inquiries and complaints. CSRs are typically equipped with a variety of tools, such as customer relationship management (CRM) software, to help them manage customer interactions.
The Contact Center market is highly competitive, with many companies offering a variety of services and solutions. Companies in the market include Genesys, Five9, Avaya, NICE inContact, 8x8, Talkdesk, and Zendesk. Show Less Read more