+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)
Customer Success Platforms Market - Global Forecast 2026-2032- Product Image
Customer Success Platforms Market - Global Forecast 2026-2032- Product Image
New

Customer Success Platforms Market - Global Forecast 2026-2032

  • PDF Icon

    Report

  • 183 Pages
  • January 2026
  • Region: Global
  • 360iResearch™
  • ID: 4857898
1h Free Analyst Time
Description Jump to:
1h Free Analyst Time

Speak directly to the analyst to clarify any post sales queries you may have.

Customer success platforms have become mission-critical for organizations optimizing engagement and retention in complex, competitive landscapes. Senior decision-makers now leverage these technologies to align customer support, advance digital strategy, and drive operational efficiencies across every stage of the customer journey.

Market Snapshot: Customer Success Platforms Market Overview

The Customer Success Platforms Market is experiencing robust expansion. Projections indicate growth from USD 2.28 billion in 2025 to USD 2.67 billion in 2026, with anticipated market value reaching USD 7.26 billion by 2032 and a CAGR of 17.96%. Expansion is attributable to growing investment in AI automation, rising adoption of cloud-based solutions, and heightened regulatory demands. These drivers are shaping compliance priorities, fueling integration requirements, and underpinning new operating models across global enterprises.

Scope & Segmentation

  • Component Types: Software solutions form the backbone of customer success platform capabilities, supporting scalable configuration and analytics. Services—including managed, professional, and support functions—help accelerate deployment and ensure ongoing operational performance for diverse business models.
  • Deployment Models: Cloud-based deployments support organizational agility and cost management, enabling rapid expansion and simplified infrastructure. On-premise solutions fulfill requirements for stringent data residency, latency control, and specific compliance scenarios.
  • Organization Size: Large enterprises depend on comprehensive integration and orchestration to unify data, systems, and teams. Small and midsized businesses typically prioritize intuitive interfaces, quick onboarding, and predictable spending for immediate value realization.
  • Industry Verticals: Financial services, healthcare, government, IT, telecom, manufacturing, and retail each require tailored reporting, regulatory compliance, and unique integration features aligned to their operational context.
  • End-User Roles: Distinct department needs—spanning customer support, sales, product, and marketing—drive varying adoption patterns and prioritize automation, insights, usability, and training within each organization.
  • Regional Coverage: The Americas, Europe, Middle East, Africa, and Asia Pacific regions each present varied regulatory frameworks and operational challenges, shaping procurement and deployment preferences.
  • Technology Focus: AI-powered automation and privacy-centric personalization continue to differentiate platform offerings. Modular architectures facilitate ongoing flexibility, while interoperability and data governance now influence platform selection and compliance readiness.

Main Trends in the Customer Success Platforms Market

Key Takeaways for Senior Decision-Makers

  • Customer success platforms integrate onboarding, engagement, support, and renewal processes to streamline lifecycle management across all customer touchpoints.
  • Generative AI capabilities scale proactive support and deliver tailored experiences, all while maintaining controlled resource allocation.
  • Ongoing changes to privacy laws and higher compliance demands are prompting organizations to prioritize adaptive, modular, and cloud-native architectures during implementation planning.
  • Buyers are increasingly choosing solutions with robust interoperability and seamless integration, which makes deployment smoother across inherited or diverse IT landscapes and when scaling to new regions.
  • Cross-functional collaboration and the adoption of outcome-focused KPIs are accelerating success, aligning the objectives of sales, product, and support teams to enhance organization-wide results.
  • Vendors with strong managed service offerings and mature strategic partnerships provide meaningful support, enabling organizations to achieve measured return on their platform investments.

Tariff Impact on Procurement and Deployment

The evolving tariff environment, especially concerning cloud infrastructure and networking equipment, has added procurement challenges for multinational rollouts. Enterprises are reducing this impact by concentrating on flexible, cloud-native platforms and insisting on contract transparency from suppliers. Vendors ready to address multi-region compliance and capable of providing alternate deployment options now command stronger positions in negotiation processes.

Methodology & Data Sources

The research underpinning this report results from a mixed-methods framework, employing interviews with senior executives, comprehensive vendor material analysis, and quantitative review of anonymized customer deployment data. Scenario-based stress testing assessed outcomes against operational disruptions such as supply chain volatility and regulatory adjustments.

Why This Report Matters

  • Enables leadership teams to assess granular, region-specific, and technology-driven market insights for informed selection and to minimize operational exposure.
  • Delivers process-oriented guidance for phased platform rollouts and establishes actionable frameworks for tracking success and managing compliance risks.
  • Facilitates strategic planning through data-driven analysis of procurement, compliance obligations, and emerging technological advances in customer success operations.

Conclusion

Achieving measurable value from customer success platforms requires unified leadership, coordinated strategy, and vigilant risk oversight. Senior executives who align governance and technology position their organizations for resilient, outcomes-driven growth.

 

Additional Product Information:

  • Purchase of this report includes 1 year online access with quarterly updates.
  • This report can be updated on request. Please contact our Customer Experience team using the Ask a Question widget on our website.

Table of Contents

1. Preface
1.1. Objectives of the Study
1.2. Market Definition
1.3. Market Segmentation & Coverage
1.4. Years Considered for the Study
1.5. Currency Considered for the Study
1.6. Language Considered for the Study
1.7. Key Stakeholders
2. Research Methodology
2.1. Introduction
2.2. Research Design
2.2.1. Primary Research
2.2.2. Secondary Research
2.3. Research Framework
2.3.1. Qualitative Analysis
2.3.2. Quantitative Analysis
2.4. Market Size Estimation
2.4.1. Top-Down Approach
2.4.2. Bottom-Up Approach
2.5. Data Triangulation
2.6. Research Outcomes
2.7. Research Assumptions
2.8. Research Limitations
3. Executive Summary
3.1. Introduction
3.2. CXO Perspective
3.3. Market Size & Growth Trends
3.4. Market Share Analysis, 2025
3.5. FPNV Positioning Matrix, 2025
3.6. New Revenue Opportunities
3.7. Next-Generation Business Models
3.8. Industry Roadmap
4. Market Overview
4.1. Introduction
4.2. Industry Ecosystem & Value Chain Analysis
4.2.1. Supply-Side Analysis
4.2.2. Demand-Side Analysis
4.2.3. Stakeholder Analysis
4.3. Porter’s Five Forces Analysis
4.4. PESTLE Analysis
4.5. Market Outlook
4.5.1. Near-Term Market Outlook (0-2 Years)
4.5.2. Medium-Term Market Outlook (3-5 Years)
4.5.3. Long-Term Market Outlook (5-10 Years)
4.6. Go-to-Market Strategy
5. Market Insights
5.1. Consumer Insights & End-User Perspective
5.2. Consumer Experience Benchmarking
5.3. Opportunity Mapping
5.4. Distribution Channel Analysis
5.5. Pricing Trend Analysis
5.6. Regulatory Compliance & Standards Framework
5.7. ESG & Sustainability Analysis
5.8. Disruption & Risk Scenarios
5.9. Return on Investment & Cost-Benefit Analysis
6. Cumulative Impact of United States Tariffs 2025
7. Cumulative Impact of Artificial Intelligence 2025
8. Customer Success Platforms Market, by Component
8.1. Services
8.1.1. Managed Services
8.1.2. Professional Services
8.1.3. Support Services
8.2. Software
9. Customer Success Platforms Market, by Deployment
9.1. Cloud
9.2. OnPremise
10. Customer Success Platforms Market, by Organization Size
10.1. Large Enterprises
10.2. Small And Medium Enterprises
11. Customer Success Platforms Market, by End User
11.1. Customer Support Teams
11.2. Marketing Teams
11.3. Product Teams
11.4. Sales Teams
12. Customer Success Platforms Market, by Industry
12.1. BFSI
12.2. Government
12.3. Healthcare
12.4. It And Telecom
12.5. Manufacturing
12.6. Retail
13. Customer Success Platforms Market, by Region
13.1. Americas
13.1.1. North America
13.1.2. Latin America
13.2. Europe, Middle East & Africa
13.2.1. Europe
13.2.2. Middle East
13.2.3. Africa
13.3. Asia-Pacific
14. Customer Success Platforms Market, by Group
14.1. ASEAN
14.2. GCC
14.3. European Union
14.4. BRICS
14.5. G7
14.6. NATO
15. Customer Success Platforms Market, by Country
15.1. United States
15.2. Canada
15.3. Mexico
15.4. Brazil
15.5. United Kingdom
15.6. Germany
15.7. France
15.8. Russia
15.9. Italy
15.10. Spain
15.11. China
15.12. India
15.13. Japan
15.14. Australia
15.15. South Korea
16. United States Customer Success Platforms Market
17. China Customer Success Platforms Market
18. Competitive Landscape
18.1. Market Concentration Analysis, 2025
18.1.1. Concentration Ratio (CR)
18.1.2. Herfindahl Hirschman Index (HHI)
18.2. Recent Developments & Impact Analysis, 2025
18.3. Product Portfolio Analysis, 2025
18.4. Benchmarking Analysis, 2025
18.5. Bolstra, Inc.
18.6. Catalyst Software, Inc.
18.7. ChurnZero, Inc.
18.8. ClientSuccess, Inc.
18.9. Custify Ltd.
18.10. Freshworks Inc.
18.11. Gainsight Software Private Limited
18.12. Gainsight, Inc.
18.13. HubSpot, Inc.
18.14. Kapta, Inc.
18.15. Pendo.io, Inc.
18.16. SmartKarrot, Inc.
18.17. Strikedeck, Inc.
18.18. SuccessCOACHING, Inc.
18.19. SuperOffice AS
18.20. Totango, Inc.
18.21. UserIQ, Inc.
18.22. Vitally, Inc.
List of Figures
FIGURE 1. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, 2018-2032 (USD MILLION)
FIGURE 2. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SHARE, BY KEY PLAYER, 2025
FIGURE 3. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET, FPNV POSITIONING MATRIX, 2025
FIGURE 4. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 5. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 6. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 7. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 8. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 9. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 10. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY GROUP, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 11. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2025 VS 2026 VS 2032 (USD MILLION)
FIGURE 12. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, 2018-2032 (USD MILLION)
FIGURE 13. CHINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, 2018-2032 (USD MILLION)
List of Tables
TABLE 1. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, 2018-2032 (USD MILLION)
TABLE 2. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 3. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, BY REGION, 2018-2032 (USD MILLION)
TABLE 4. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 5. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 6. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 7. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2018-2032 (USD MILLION)
TABLE 8. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY MANAGED SERVICES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 9. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY MANAGED SERVICES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 10. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PROFESSIONAL SERVICES, BY REGION, 2018-2032 (USD MILLION)
TABLE 11. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PROFESSIONAL SERVICES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 12. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PROFESSIONAL SERVICES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 13. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SUPPORT SERVICES, BY REGION, 2018-2032 (USD MILLION)
TABLE 14. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SUPPORT SERVICES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 15. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SUPPORT SERVICES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 16. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SOFTWARE, BY REGION, 2018-2032 (USD MILLION)
TABLE 17. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SOFTWARE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 18. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SOFTWARE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 19. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 20. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY CLOUD, BY REGION, 2018-2032 (USD MILLION)
TABLE 21. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY CLOUD, BY GROUP, 2018-2032 (USD MILLION)
TABLE 22. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY CLOUD, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 23. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ONPREMISE, BY REGION, 2018-2032 (USD MILLION)
TABLE 24. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ONPREMISE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 25. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ONPREMISE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 26. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 27. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2032 (USD MILLION)
TABLE 28. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY LARGE ENTERPRISES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 29. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY LARGE ENTERPRISES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 30. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SMALL AND MEDIUM ENTERPRISES, BY REGION, 2018-2032 (USD MILLION)
TABLE 31. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SMALL AND MEDIUM ENTERPRISES, BY GROUP, 2018-2032 (USD MILLION)
TABLE 32. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SMALL AND MEDIUM ENTERPRISES, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 33. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 34. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY CUSTOMER SUPPORT TEAMS, BY REGION, 2018-2032 (USD MILLION)
TABLE 35. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY CUSTOMER SUPPORT TEAMS, BY GROUP, 2018-2032 (USD MILLION)
TABLE 36. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY CUSTOMER SUPPORT TEAMS, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 37. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY MARKETING TEAMS, BY REGION, 2018-2032 (USD MILLION)
TABLE 38. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY MARKETING TEAMS, BY GROUP, 2018-2032 (USD MILLION)
TABLE 39. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY MARKETING TEAMS, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 40. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PRODUCT TEAMS, BY REGION, 2018-2032 (USD MILLION)
TABLE 41. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PRODUCT TEAMS, BY GROUP, 2018-2032 (USD MILLION)
TABLE 42. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PRODUCT TEAMS, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 43. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SALES TEAMS, BY REGION, 2018-2032 (USD MILLION)
TABLE 44. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SALES TEAMS, BY GROUP, 2018-2032 (USD MILLION)
TABLE 45. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SALES TEAMS, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 46. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 47. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY BFSI, BY REGION, 2018-2032 (USD MILLION)
TABLE 48. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY BFSI, BY GROUP, 2018-2032 (USD MILLION)
TABLE 49. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY BFSI, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 50. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2032 (USD MILLION)
TABLE 51. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY GOVERNMENT, BY GROUP, 2018-2032 (USD MILLION)
TABLE 52. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY GOVERNMENT, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 53. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2032 (USD MILLION)
TABLE 54. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY HEALTHCARE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 55. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY HEALTHCARE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 56. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY IT AND TELECOM, BY REGION, 2018-2032 (USD MILLION)
TABLE 57. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY IT AND TELECOM, BY GROUP, 2018-2032 (USD MILLION)
TABLE 58. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY IT AND TELECOM, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 59. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2032 (USD MILLION)
TABLE 60. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY MANUFACTURING, BY GROUP, 2018-2032 (USD MILLION)
TABLE 61. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY MANUFACTURING, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 62. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY RETAIL, BY REGION, 2018-2032 (USD MILLION)
TABLE 63. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY RETAIL, BY GROUP, 2018-2032 (USD MILLION)
TABLE 64. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY RETAIL, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 65. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2018-2032 (USD MILLION)
TABLE 66. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SUBREGION, 2018-2032 (USD MILLION)
TABLE 67. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 68. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 69. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 70. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 71. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 72. AMERICAS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 73. NORTH AMERICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 74. NORTH AMERICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 75. NORTH AMERICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 76. NORTH AMERICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 77. NORTH AMERICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 78. NORTH AMERICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 79. NORTH AMERICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 80. LATIN AMERICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 81. LATIN AMERICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 82. LATIN AMERICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 83. LATIN AMERICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 84. LATIN AMERICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 85. LATIN AMERICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 86. LATIN AMERICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 87. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SUBREGION, 2018-2032 (USD MILLION)
TABLE 88. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 89. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 90. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 91. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 92. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 93. EUROPE, MIDDLE EAST & AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 94. EUROPE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 95. EUROPE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 96. EUROPE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 97. EUROPE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 98. EUROPE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 99. EUROPE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 100. EUROPE CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 101. MIDDLE EAST CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 102. MIDDLE EAST CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 103. MIDDLE EAST CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 104. MIDDLE EAST CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 105. MIDDLE EAST CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 106. MIDDLE EAST CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 107. MIDDLE EAST CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 108. AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 109. AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 110. AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 111. AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 112. AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 113. AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 114. AFRICA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 115. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 116. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 117. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 118. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 119. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 120. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 121. ASIA-PACIFIC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 122. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY GROUP, 2018-2032 (USD MILLION)
TABLE 123. ASEAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 124. ASEAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 125. ASEAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 126. ASEAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 127. ASEAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 128. ASEAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 129. ASEAN CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 130. GCC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 131. GCC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 132. GCC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 133. GCC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 134. GCC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 135. GCC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 136. GCC CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 137. EUROPEAN UNION CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 138. EUROPEAN UNION CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 139. EUROPEAN UNION CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 140. EUROPEAN UNION CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 141. EUROPEAN UNION CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 142. EUROPEAN UNION CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 143. EUROPEAN UNION CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 144. BRICS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 145. BRICS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 146. BRICS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 147. BRICS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 148. BRICS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 149. BRICS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 150. BRICS CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 151. G7 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 152. G7 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 153. G7 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 154. G7 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 155. G7 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 156. G7 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 157. G7 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 158. NATO CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 159. NATO CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 160. NATO CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 161. NATO CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 162. NATO CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 163. NATO CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 164. NATO CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 165. GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2018-2032 (USD MILLION)
TABLE 166. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, 2018-2032 (USD MILLION)
TABLE 167. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 168. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 169. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 170. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 171. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 172. UNITED STATES CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)
TABLE 173. CHINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, 2018-2032 (USD MILLION)
TABLE 174. CHINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2018-2032 (USD MILLION)
TABLE 175. CHINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICES, 2018-2032 (USD MILLION)
TABLE 176. CHINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT, 2018-2032 (USD MILLION)
TABLE 177. CHINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2032 (USD MILLION)
TABLE 178. CHINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY END USER, 2018-2032 (USD MILLION)
TABLE 179. CHINA CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY, 2018-2032 (USD MILLION)

Companies Mentioned

The key companies profiled in this Customer Success Platforms market report include:
  • Bolstra, Inc.
  • Catalyst Software, Inc.
  • ChurnZero, Inc.
  • ClientSuccess, Inc.
  • Custify Ltd.
  • Freshworks Inc.
  • Gainsight Software Private Limited
  • Gainsight, Inc.
  • HubSpot, Inc.
  • Kapta, Inc.
  • Pendo.io, Inc.
  • SmartKarrot, Inc.
  • Strikedeck, Inc.
  • SuccessCOACHING, Inc.
  • SuperOffice AS
  • Totango, Inc.
  • UserIQ, Inc.
  • Vitally, Inc.

Table Information

Report AttributeDetails
No. of Pages183
PublishedJanuary 2026
Forecast Period2026 - 2032
Estimated Market Value ( USD ) in 2026 $ 2.67 Billion
Forecasted Market Value ( USD ) by 2032 $ 7.26 Billion
Compound Annual Growth Rate17.9%
Regions CoveredGlobal
No. of Companies Mentioned19

Related Topics

Related Reports

Customer Success Platforms Market Outlook 2025-2034: Market Share, and Growth Analysis - Product Image

Customer Success Platforms Market Outlook 2025-2034: Market Share, and Growth Analysis

  • Report
  • 160 Pages
  • Global
From
Customer Success Platforms Market Report 2025 - Product Image

Customer Success Platforms Market Report 2025

  • Report
  • 200 Pages
  • Global
From
Customer Success Platform Market Report and Forecast 2025-2034 - Product Image

Customer Success Platform Market Report and Forecast 2025-2034

  • Report
  • 174 Pages
  • Global
From
Customer Success Management - Global Strategic Business Report - Product Image

Customer Success Management - Global Strategic Business Report

  • Report
  • 469 Pages
  • Global
From
Customer Success Management - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030) - Product Image

Customer Success Management - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)

  • Report
  • 100 Pages
  • Global
From

About the Customer Success Platform Market

The Customer Success Platform market is a subset of the software industry that focuses on providing solutions to help companies better manage customer relationships. These platforms provide a range of features, such as customer onboarding, customer health scoring, customer segmentation, customer engagement, customer support, and customer retention. The goal of these platforms is to help companies build strong relationships with their customers, increase customer loyalty, and maximize customer lifetime value. Companies in the Customer Success Platform market include Zendesk, Salesforce, Gainsight, Freshworks, Intercom, and ChurnZero. Show Less Read more

Copyright © 2002-2026 Research and Markets. All Rights Reserved.