Unified Communications as a Service in Healthcare Market Report 2025

The unified communications as a service in healthcare market size has grown rapidly in recent years. It will grow from $6.85 billion in 2024 to $7.88 billion in 2025 at a compound annual growth rate (CAGR) of 15.1%. The growth during the historic period is driven by the increased emphasis on reducing medical errors, the rising adoption of connected healthcare devices, the growing need for scalable communication solutions, and the expanding use of multi-channel communication platforms.

The unified communications as a service in healthcare market size is expected to see rapid growth in the next few years. It will grow to $13.65 billion in 2029 at a compound annual growth rate (CAGR) of 14.7%. The growth during the forecast period is fueled by the rising adoption of virtual care platforms, the increasing demand for smooth communication across departments, the growing need for unified communication platforms in hospitals, the higher demand for integrated scheduling systems, and the focus on patient satisfaction tracking. Key trends in the forecast period include advancements in patient-centered communication tools, the integration of predictive analytics to improve patient outcomes, progress in data security and regulatory compliance, enhanced voice recognition for clinical documentation, and improvements in multilingual communication support.

The rising demand for telehealth services is contributing significantly to the expansion of the unified communications as a service market in the healthcare sector. Telehealth refers to the remote delivery of medical consultations and health-related services through digital communication technologies. This surge in demand is largely attributed to improved accessibility, allowing patients to connect with healthcare professionals without the need for travel, thereby saving time. These services also support secure and immediate communication between patients and providers, enhancing care coordination and patient involvement. For example, in December 2023, the National Health Service in the United Kingdom reported that 33.6 million individuals were using telehealth applications, with monthly logins increasing by 54% from 16.8 million in November 2022 to 25.8 million in November 2023. This growing reliance on real-time communication is driving the expansion of the unified communications as a service market in healthcare.

Leading companies in the unified communications as a service healthcare market are concentrating on technological advancements such as sophisticated API integrations. These integrations are designed to streamline digital health tool connectivity, improve workflow automation, and offer a more cohesive and efficient healthcare experience. Advanced API integrations involve the robust linking of various software systems, allowing them to exchange data effortlessly and automate complex tasks while enabling real-time information flow. For instance, in April 2025, First Light Fiber Inc., a United States-based provider of fiber-optic internet, data center cloud services, and voice solutions, introduced an upgraded version of its unified communications platform. This upgrade features new capabilities, better integration tools, and improved administrative functions, all aimed at providing a smoother and more intuitive experience for organizations that rely on cloud-based communication systems. Such advancements are particularly essential in healthcare settings, where secure and real-time communication is a top priority.

In May 2024, Avaya, a United States-based cloud communications provider, entered into a partnership with RingCentral to enhance communication through artificial intelligence-driven collaboration. This collaboration enables enterprise users to continue using existing Avaya systems while accessing unified features such as calls, messaging, and video. RingCentral, a United States-based provider of unified communications as a service, offers an integrated platform that combines messaging, video conferencing, and phone communication, thereby improving coordination and communication between healthcare providers and patients.

Major players in the unified communications as a service in healthcare market are Google LLC, Microsoft Corporation, Verizon Communications Incorporated, Comcast Corporation, International Business Machines Corporation, Cisco Systems Incorporated, BT Group plc, NEC Corporation, Orange Business Services India Network Private Limited, Zoom Video Communications Incorporated, RingCentral Incorporated, Alcatel-Lucent Enterprise International Société par Actions Simplifiée, Mitel Networks Corporation, 8x8 Incorporated, GoTo Technologies Incorporated, Nextiva Incorporated, Intrado Incorporated, Dialpad Incorporated, Mattermost Incorporated, Windstream Holdings Incorporated.

North America was the largest region in the unified communications as a service in healthcare market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in unified communications as a service in healthcare report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the unified communications as a service in healthcare market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report’s Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sudden escalation of U.S. tariffs and the consequent trade frictions in spring 2025 are severely impacting the healthcare sector, particularly in the supply of critical medical devices, diagnostic equipment, and pharmaceuticals. Hospitals and healthcare providers are facing higher costs for imported surgical instruments, imaging equipment, and consumables such as syringes and catheters, many of which have limited domestic alternatives. These increased costs are straining healthcare budgets, leading some providers to delay equipment upgrades or pass on expenses to patients. Additionally, tariffs on raw materials and components are disrupting the production of essential drugs and devices, causing supply chain bottlenecks. In response, the industry is diversifying sourcing strategies, boosting local manufacturing where possible, and advocating for tariff exemptions on life-saving medical products.

Unified communications as a service in healthcare involves cloud-based platforms that combine voice, video, messaging, and collaboration tools designed for medical settings. These platforms allow healthcare providers, patients, and administrative personnel to interact securely and in real time. By bringing communication channels together, they enhance care coordination, improve patient outcomes, and increase operational efficiency.

The primary service categories of unified communications as a service in healthcare include voice over internet protocol, video conferencing, messaging platforms, contact center solutions, and call management systems. Voice over internet protocol is a technology that facilitates voice and multimedia communication over the internet rather than traditional telephone lines. It includes elements such as telephony, unified messaging, collaboration tools, and conferencing solutions. Deployment can be cloud-based, on-premises, or hybrid. These services support applications such as telemedicine, virtual consultations, remote patient monitoring, care coordination, and patient engagement. Key users include hospitals and clinics, health insurance companies, pharmaceutical organizations, and diagnostic laboratories.

The unified communications as a service in healthcare market research report is one of a series of new reports that provides unified communications as a service in healthcare market statistics, including the unified communications as a service in healthcare industry global market size, regional shares, competitors with the unified communications as a service in healthcare market share, detailed unified communications as a service in healthcare market segments, market trends, and opportunities, and any further data you may need to thrive in the unified communications as a service in healthcare industry. This unified communications as a service in healthcare market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The unified communications as a service in healthcare market consists of revenues earned by entities by providing services such as integration with electronic health records, workflow automation tools, and multi-language translation and interpretation services. The market value includes the value of related goods sold by the service provider or included within the service offering. The unified communications as a service in healthcare market also includes sales of emergency and critical alert systems, secure data and imaging exchange platforms, and patient self-service UCaaS kiosks. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values and are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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