Product Returns Management Services in the US - Industry Market Research Report

Store credit: Consumer electronics will provide a consistent source of downstream demand

Returns processing, also known as reverse logistics, is a crucial aspect of any business that sells physical products. When items are damaged in shipping, covered under warranty, included in a recall, or don't fit the customer, returns processors step in to squeeze out as much value as possible. Returns processors handle all aspects of this process, from receiving returned items, verifying product defects, and sorting items based on condition. These analyses provide insight to help returns processors price or repair each item before moving them out to recommerce, liquidation, or disposal providers. A pain-free returns process with maximum value is critical for businesses as it retains customer loyalty.

This industry includes operators that provide a variety of reverse logistics services, including return center operations, returns to vendor management, product recall management and product recycling.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry's key players and their market shares.