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Customer Care Centers in the US - Industry Market Research Report

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    Report

  • 41 Pages
  • June 2022
  • Region: United States
  • IBISWorld
  • ID: 4061848
Outbound call: Industry revenue has benefited from large companies expanding US operations

FEATURED COMPANIES

  • Alorica Inc.
  • Td Synnex Corporation
  • Teleperformance S.A.

The Customer Care Centers industry has experienced steady growth over the five years to 2019, as the US economy gradually expanded and service jobs grew. Employees can now work remotely answering calls, enabled by recent improvements to broadband telecommunications technology. This has been adopted by private companies, many of which enable employees to work from home, thereby decreasing expenses. Industry profitability has been variable, due to a confluence of technological change, relocation of operations, government assistance and the increasing number remote workers. Over the five years to 2024, increased consumer spending and the continued transition to a service-based economy will likely enable revenue to continue growing.

Operators in the Customer Care Centers industry answer inbound telephone calls regarding customer queries and tech support.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.


FEATURED COMPANIES

  • Alorica Inc.
  • Td Synnex Corporation
  • Teleperformance S.A.

ABOUT THIS INDUSTRY

  • Industry Definition
  • Main Activities
  • Similar Industries
  • Additional Resources

INDUSTRY AT A GLANCE


INDUSTRY PERFORMANCE

  • Executive Summary
  • Key External Drivers
  • Current Performance
  • Industry Outlook
  • Industry Life Cycle

PRODUCTS & MARKETS

  • Supply Chain
  • Products & Services
  • Demand Determinants
  • Major Markets
  • International Trade
  • Business Locations

COMPETITIVE LANDSCAPE

  • Market Share Concentration
  • Key Success Factors
  • Cost Structure Benchmarks
  • Basis of Competition
  • Barriers to Entry
  • Industry Globalization

MAJOR COMPANIES


OPERATING CONDITIONS

  • Capital Intensity
  • Technology & Systems
  • Revenue Volatility
  • Regulation & Policy
  • Industry Assistance

KEY STATISTICS

  • Industry Data
  • Annual Change
  • Key Ratios

JARGON & GLOSSARY

A selection of companies mentioned in this report includes:

  • Td Synnex Corporation
  • Teleperformance S.A.
  • Alorica Inc.

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