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Customer Care Centers in the US - Industry Market Research Report

  • ID: 4061848
  • Report
  • May 2019
  • Region: United States
  • 34 pages
  • IBISWorld
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Customer first: Increased consumer spending is expected to boost industry revenue

FEATURED COMPANIES

  • Alorica Inc.
  • Concentrix
  • Sykes Enterprises Inc.
  • Teleperformance
  • MORE

Customer Care Centers

The Customer Care Centers industry has experienced steady growth over the five years to 2019, as the US economy gradually expanded and service jobs grew. Employees can now work remotely answering calls, enabled by recent improvements to broadband telecommunications technology. This has been adopted by private companies, many of which enable employees to work from home, thereby decreasing expenses. Industry profitability has been variable, due to a confluence of technological change, relocation of operations, government assistance and the increasing number remote workers. Over the five years to 2024, increased consumer spending and the continued transition to a service-based economy will likely enable revenue to continue growing.

Industry operators answer inbound telephone calls regarding customer queries and tech support.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.

Note: Product cover images may vary from those shown
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FEATURED COMPANIES

  • Alorica Inc.
  • Concentrix
  • Sykes Enterprises Inc.
  • Teleperformance
  • MORE
ABOUT THIS INDUSTRY
  • Industry Definition
  • Main Activities
  • Similar Industries
  • Additional Resources
INDUSTRY AT A GLANCE

INDUSTRY PERFORMANCE
  • Executive Summary
  • Key External Drivers
  • Current Performance
  • Industry Outlook
  • Industry Life Cycle
PRODUCTS & MARKETS
  • Supply Chain
  • Products & Services
  • Demand Determinants
  • Major Markets
  • International Trade
  • Business Locations
COMPETITIVE LANDSCAPE
  • Market Share Concentration
  • Key Success Factors
  • Cost Structure Benchmarks
  • Basis of Competition
  • Barriers to Entry
  • Industry Globalization
MAJOR COMPANIES

OPERATING CONDITIONS
  • Capital Intensity
  • Technology & Systems
  • Revenue Volatility
  • Regulation & Policy
  • Industry Assistance
KEY STATISTICS
  • Industry Data
  • Annual Change
  • Key Ratios
JARGON & GLOSSARY
Note: Product cover images may vary from those shown
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  • Sykes Enterprises Inc.
  • Teleperformance
  • Alorica Inc.
  • Concentrix
Note: Product cover images may vary from those shown
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