Global Unified Communication as a Service Market 2017-2021

  • ID: 4115374
  • Report
  • Region: Global
  • 70 pages
  • TechNavio
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FEATURED COMPANIES

  • 8x8
  • Avaya
  • Cisco Systems
  • Google
  • Mitel
  • Polycom
  • MORE
About Unified Communication

UCaaS is a cloud-based deployment model of unified communications (UC) technology such as enterprise audio and video conferencing, hosted VoIP, and cloud private branch exchange (PBX). UCaaS is implemented in enterprises to communicate and collaborate globally in a cloud-based ICT ecosystem.

The analysts forecast the global unified communication as a service market to grow at a CAGR of 25.32% during the period 2017-2021.

Covered in this report
The report covers the present scenario and the growth prospects of the global unified communication as a service market for 2017-2021. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The market is divided into the following segments based on geography:
- Americas
- APAC
- EMEA

The report, Global Unified Communication as a Service Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the Key vendors operating in this market.

Key vendors
- 8x8
- AT&T
- Google
- Microsoft
- Verizon Enterprise Solutions

Other prominent vendors
- Avaya
- BT
- Cisco Systems
- Fuze
- West Unified Communications Services
- Mitel
- PanTerra Networks
- Polycom
- RingCentral
- ShoreTel
- Star2Star
- Tata Communications
- Telefónica
- Telstra
- Vonage

Market drivers
- Increased requirement to comply with regulatory and compliance norms.
- For a full, detailed list, view the full report

Market challenges
- System integration and interoperability issues.
- For a full, detailed list, view the full report

Market trends
- Growing momentum of cloud brokerage services.
- For a full, detailed list, view the full report

Key questions answered in this report
- What will the market size be in 2021 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?

You can request one free hour of the analyst’s time when you purchase this market report. Details are provided within the report.
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FEATURED COMPANIES

  • 8x8
  • Avaya
  • Cisco Systems
  • Google
  • Mitel
  • Polycom
  • MORE
PART 01: Executive summary

PART 02: Scope of the report

PART 03: Research Methodology

PART 04: Introduction
Key market highlights

PART 05: Market landscape
Market overview

PART 06: Market segmentation by application
Global UCaaS market by application
Enterprise collaboration
Enterprise telephony
Contact center

PART 07: Market segmentation by end-user
Global UCaaS market by end-user
ICT
BFSI
Healthcare
Retail
Manufacturing

PART 08: Geographical segmentation
Global UCaaS market by geography
Americas
EMEA
APAC

PART 09: Decision framework

PART 10: Drivers and challenges
Market drivers
Impact of drivers on key customer segments
Market challenges
Impact of challenges on key customer segments

PART 11: Market trends
Increased adoption of BYOD and mobility
Hybrid UCaaS gaining more traction
Growing momentum of cloud brokerage services
Emergence of WebRTC
Rising popularity of OTT applications

PART 12: Five forces analysis

PART 13: Vendor landscape
Competitive Scenario

PART 14: Key vendor profile
8x8
AT&T
Google
Microsoft
Verizon Enterprise Solutions
Other prominent vendors

PART 15: Appendix
List of abbreviations

Exhibit 01: Traditional on-premises versus cloud-based UC systems
Exhibit 02: Integration of communication
Exhibit 03: Characteristics of UC
Exhibit 04: Characteristics and descriptions of UC
Exhibit 05: Global UCaaS market 2016-2021 ($ billions)
Exhibit 06: UCaaS contract analysis
Exhibit 07: Global UCaaS market: Segmentation by application 2016 (% share)
Exhibit 08: Global UCaaS market: Segmentation by enterprise collaboration 2016-2021 ($ billions)
Exhibit 09: Global UCaaS market: Segmentation by enterprise telephony 2016-2021 ($ billions)
Exhibit 10: Global UCaaS market: Segmentation by contact center 2016-2021 ($ billions)
Exhibit 11: Global UCaaS market segmentation by end-user 2016 (% share)
Exhibit 12: Global UCaaS market in ICT sector 2016-2021 ($ billions)
Exhibit 13: Global UCaaS market in BFSI sector 2016-2021 ($ billions)
Exhibit 14: Global UCaaS market in BFSI sector 2016-2021 ($ billions)
Exhibit 15: Global UCaaS market in retail sector 2016-2021 ($ billions)
Exhibit 16: Global UCaaS market in manufacturing sector 2016-2021 ($ billions)
Exhibit 17: Global UCaaS market segmentation by geography 2016
Exhibit 18: UCaaS market in the Americas 2016-2021 ($ billions)
Exhibit 19: UCaaS market in EMEA 2016-2021 ($ billions)
Exhibit 20: UCaaS market in APAC 2016-2021 ($ billions)
Exhibit 21: Impact of drivers
Exhibit 22: Impact of challenges
Exhibit 23: Hybrid cloud integration model
Exhibit 24: Cloud service brokerage model
Exhibit 25: Five forces analysis
Exhibit 26: Competitive factors for long-term sustainable growth
Exhibit 27:x8: Recent developments
Exhibit 28: AT&T: Recent developments
Exhibit 29: Google: Recent development
Exhibit 30: Microsoft: Recent developments
Exhibit 31: Verizon Enterprise Solutions: Recent developments
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FEATURED COMPANIES

  • 8x8
  • Avaya
  • Cisco Systems
  • Google
  • Mitel
  • Polycom
  • MORE
New Report Released: – Global Unified Communication as a Service Market 2017-2021

The author of the report recognizes the following companies as the key players in the global unified communication as a service market: 8x8, AT&T, Google, Microsoft, and Verizon Enterprise Solutions.

Other Prominent Vendors in the market are: Avaya, BT, Cisco Systems, Fuze, West Unified Communications Services, Mitel, PanTerra Networks, Polycom, RingCentral, ShoreTel, Star2Star, Tata Communications, Telefónica, Telstra, and Vonage.

Commenting on the report, an analyst from the research team said: “One trend in market is increased adoption of BYOD and mobility. Enterprises in many industry verticals have adopted the BYOD model that enables employees to use their personal devices in the workplace. The increased focus on user preference, mobile device usage, and mobile workforce is accelerating the adoption of this model. The process of business management through mobile devices offers employees the convenience of working from remote locations. Mobility is used as a primary technique to increase productivity, flexibility, agility, and cost-effectiveness of business organizations. The adoption of mobility in UC ensures faster communication in enterprises, reduces latency, and improves overall business efficiency.”

According to the report, one driver in market is increased use of UCaaS by SMBs. The SMB segment is largely characterized by owner-driven businesses that lack standardized processes and IT knowledge. The intense competition has made SMBs realize that investing in IT has a direct and positive impact on their businesses. IT providers are required to reach out to geographically spread SMBs and educate them on business offerings and their subsequent business impact. The number of SMBs is increasing exponentially in developing nations due to the implementation of government policies and programs that encourage entrepreneurship. SMBs are exposed to various types of challenges such as fluctuating consumer demands, complexities in the supply chain management system, and unstable macroeconomic factors. SMBs are usually fragmented and unorganized, which often compels vendors to market their IT solutions through direct channels.

Further, the report states that one challenge in market is intense market competition. Cloud computing services are provided through the pay-as-you-go pricing model. This has increased the competition in the market as several vendors have come up with different pricing plans for end-users. Cloud-based solutions are not usually long-term agreements, and end-users have the flexibility to unsubscribe from UCaaS at any point in time. Vendors are under pressure to retain their existing clients to minimize the churn rate. UCaaS is an emerging market, so vendors must consistently invest in R&D to bring in innovation. The rising costs of compliance have also compelled vendors to invest in risk management solutions. Dynamic consumer demands have led vendors to maximize their revenues by making their UCaaS offerings more viable in the market. The competitive pricing of cloud-based services has encouraged many vendors, especially emerging players, to enter the stiff market competition. Some vendors might reduce the prices of UCaaS to maximize their user base. This would have an adverse effect on market players that have low capital and profit margins.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.
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  • 8x8
  • AT&T
  • Google
  • Microsoft
  • Verizon Enterprise Solutions
  • Avaya
  • BT
  • Cisco Systems
  • Fuze
  • West Unified Communications Services
  • Mitel
  • PanTerra Networks
  • Polycom
  • RingCentral
  • ShoreTel
  • Star2Star
  • Tata Communications
  • Telefónica
  • Telstra
  • VonMexico National Lottery
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