Field Service Management Market by Solution (Schedule, Dispatch, and Route Optimization, Customer Management, and Work Order Management), Service, Deployment Type, Organization Size, Industry Vertical, and Region - Global Forecast to 2023

  • ID: 4519262
  • Report
  • Region: Global
  • 158 Pages
  • Markets and Markets
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The Field Service Management Market Size is Expected to Grow from USD 2.56 Billion in 2018 to USD 5.08 Billion by 2023, at a CAGR of 14.7%

FEATURED COMPANIES

  • Accruent
  • Comarch
  • Geoconcept
  • Jobber
  • Overit
  • Servicemax
  • MORE

The increasing adoption of mobile applications and wearable devices among field workers is expected to drive the growth of the field service management market.

The field service management market size is expected to grow from USD 2.56 billion in 2018 to USD 5.08 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 14.7% during the forecast period. The market growth is expected to have driven by the increasing adoption of mobile applications and wearable devices among field workers. The growing cloud hosting business and rapidly increasing number of Internet of Things (IoT) devices are expected to further fuel the growth of the field service management market, globally. However, the lack of expertise in feeding real-time data into field service management software is expected to restrain the growth of the market.

The cloud deployment type is expected to grow at a higher CAGR during the forecast period.

Cloud offers several benefits, such as reduced physical infrastructure, less maintenance cost, and 24×7 data accessibility from any time and anywhere, to organizations. Field service organizations prefer cloud solutions, as they offer scalability and agility to organizations and provide more functions at an affordable cost than on-premises solutions. With the rapid advancements in the cloud technology, Software-as-a-Service (SaaS) is emerging as the best practice for companies that are looking for cost-effective functionalities. Cloud-based solutions also support real-time collaboration, thereby empowering field service organizations to communicate with their employees and customers before, during, and after each appointment. As enormous amounts of data are being generated from field technicians, workers, and customers, cloud-based field service management solutions are gaining traction in the market.

The schedule, dispatch, and route optimization solution segment is expected to have the largest market size during the forecast period.

The schedule, dispatch, and route optimization solution facilitates clients to maximize their output by allocating jobs to their field representatives, thereby empowering themselves with the optimum utilization of their resources. This solution allocates jobs to field representatives based on their skills and current locations to deliver services in minimum time. It also enables field service organizations to schedule and dispatch their resources as per their policies pertaining to customers, organizations, and regulatory requirements. The route optimization feature helps in finding the best possible route between 2 locations. Moreover, this solution offers various advantages, such as automated scheduling decisions for real-time collaboration, complete visibility, fast service delivery, and enhanced customer experience. The main driver for adopting this solution is the rise in the demand for faster service delivery and the need to proactively manage service requests by automating scheduled requests as per business requirements.

North America is expected to hold the largest market size, whereas Asia Pacific (APAC) is expected to have the fastest growth rate during the forecast period.

North America, being the earliest adopters of cloud and mobile technologies, has been enormously responsive toward the adoption of field service management solutions. This region has a major dominance with sustainable and well-established economies. Advancements in Bring Your Own Device (BYOD), Machine to Machine (M2M), and mobile and cloud technologies are the major factors that are responsible for improving the efficiency of business processes. Hence, to derive benefits from these technologies, large enterprises are looking forward to investing in field service management solutions. Asia Pacific (APAC) is expected to have the highest potential and growth opportunities in the field service management market, owing to the presence of the large number of Small and Medium-sized Enterprises (SMEs) in the emerging countries, such as China and India. With the increase in the number of SMEs, competition in APAC is expected to grow at a rapid rate because of automation in various business processes, including job scheduling, billing and invoicing, and service delivery.

In the process of determining and verifying the market size of the several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. The break-up of the profiles of the primary participants is given below:

  • By Company: Tier 1 - 35%, Tier 2 - 45%, and Tier 3 - 20%
  • By Designation: C-Level - 35%, Director Level - 25%, and Others - 40%
  • By Region: North America - 40%, Europe - 28%, APAC - 25%, RoW- 7%

The field service management market includes several vendors, such as Accruent (US), Acumatica (US), Astea (US), ClickSoftware (US), Comarch (Poland), Connect My World (India), Coresystems (Switzerland), FieldAware (US), GEOCONCEPT (France), IBM (US), IFS (Sweden), Infor (US), Jobber (Canada), Kickserv (US), Microsoft (US), Oracle (US), OverIT (Italy), Praxedo (France), Salesforce (US), SAP (Germany), ServiceMax (US), ServiceNow (US), ServicePower (UK), ServiceTitan (US), and ServiceTrade (US).

Research Coverage:

The report includes the in-depth competitive analysis of the key players in the field service management market, with their company profiles, recent developments, and key market strategies. The research report segments the field service management market by component (solutions and services), deployment type, organization size, industry vertical, and region.

Reasons to Buy the Report:

The report on the global field service management market would help leaders/new entrants in the market in the following ways:

1. The report segments the field service management market comprehensively and provides the closest approximations of the revenue numbers for the overall market and its subsegments. The market numbers are further split across various industry verticals and regions.
2. The report helps stakeholders understand the pulse of the market and provides information on the key market drivers, restraints, challenges, and opportunities.
3. This report assists stakeholders in better understanding their competitors and gaining more insights to position their business better. There is a separate section on the competitive landscape, including the competitor ecosystem, and mergers and acquisitions. Besides this, there are the company profiles of 25 major vendors in this market. In this section, market internals have been provided that can put stakeholders ahead of their competitors.

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FEATURED COMPANIES

  • Accruent
  • Comarch
  • Geoconcept
  • Jobber
  • Overit
  • Servicemax
  • MORE

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions
2.4 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in the Field Service Management Market
4.2 Market By Deployment Type
4.3 Market By Component
4.4 Market Top 3 Industry Verticals and Regions (2018)
4.5 Market By Organization Size

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Efficient Planning of Projects
5.2.1.2 Increasing Adoption of Mobile Apps and Wearable Devices Among Field Workers
5.2.1.3 Efficient Work Allocation for Field Workers
5.2.2 Restraints
5.2.2.1 Lack of Expertise in Feeding Real-Time Data Into the Field Service Management Software
5.2.3 Opportunities
5.2.3.1 Requirement for Better Flow of Information to Technicians
5.2.3.2 Need for Better Performance Analysis and Integration
5.2.4 Challenges
5.2.4.1 Security Concerns Related to Data Confidentiality
5.2.4.2 Slow Growth in Developing and Underdeveloped Economies
5.3 Market Use Cases
5.3.1 Use Case #1
5.3.2 Use Case #2
5.4 Field Service Management Market: Next-Generation Industry Trends
5.4.1 AI and Predictive Analytics
5.4.2 Field Service Automation and Integration
5.4.3 IoT and Wearable Technologies

6 Market By Component
6.1 Introduction
6.2 Solutions
6.2.1 Schedule, Dispatch, and Route Optimization
6.2.2 Customer Management
6.2.3 Work Order Management
6.2.4 Inventory Management
6.2.5 Service Contract Management
6.2.6 Tracking and Performance Management
6.2.7 Reporting and Analytics
6.2.8 Mobile Field Service Management
6.2.9 Billing, Invoicing, and Mobile Payments
6.3 Services
6.3.1 Implementation
6.3.2 Support and Training
6.3.3 Consulting

7 Field Service Management Market, By Deployment Type
7.1 Introduction
7.2 Cloud
7.3 On-Premises

8 Market By Organization Size
8.1 Introduction
8.2 Small and Medium-Sized Enterprises
8.3 Large Enterprises

9 Field Service Management Market, By Industry Vertical
9.1 Introduction
9.2 Banking, Financial Services, and Insurance
9.3 Telecom and IT
9.4 Manufacturing
9.5 Healthcare and Life Sciences
9.6 Consumer Goods and Retail
9.7 Transportation and Logistics
9.8 Construction and Real Estate
9.9 Energy and Utilities
9.10 Others

10 Field Service Management Market, By Region
10.1 Introduction
10.2 North America
10.3 Europe
10.4 Asia Pacific
10.5 Middle East and Africa
10.6 Latin America

11 Competitive Landscape
11.1 Overview
11.2 Competitive Scenario
11.2.1 New Product Launches/Upgradations
11.2.2 Mergers and Acquisitions
11.2.3 Partnerships and Collaborations

12 Company Profiles
(Business Overview, Products/Services Offered, Recent Developments, MnM View)*
12.1 Introduction
12.2 Accruent
12.3 Acumatica
12.4 Astea
12.5 Clicksoftware
12.6 Comarch
12.7 Connect My World
12.8 Coresystems
12.9 Fieldaware
12.10 Geoconcept
12.11 IBM
12.12 IFS
12.13 Infor
12.14 Jobber
12.15 Kickserv
12.16 Microsoft
12.17 Oracle
12.18 Overit
12.19 Praxedo
12.20 Salesforce
12.21 SAP
12.22 Servicemax
12.23 Servicenow
12.24 Servicepower
12.25 Servicetitan
12.26 Servicetrade

*Details on Business Overview, Products/Services Offered, Recent Developments, MnM View Might Not Be Captured in Case of Unlisted Companies.

13 Appendix
13.1 Discussion Guide
13.2 Knowledge Store: Subscription Portal
13.3 Introduction RT: Real-Time Market Intelligence
13.4 Available Customizations
13.5 Related Reports
13.6 Author Details

List of Tables
Table 1 Currency Conversion
Table 2 Field Service Management Market Size, By Component, 2016-2023 (USD Million)
Table 3 Solutions: Market Size, By Type, 2016-2023 (USD Million)
Table 4 Schedule, Dispatch, and Route Optimization Market Size, By Region, 2016-2023 (USD Million)
Table 5 Customer Management Market Size, By Region, 2016-2023 (USD Million)
Table 6 Work Order Management Market Size, By Region, 2016-2023 (USD Million)
Table 7 Inventory Management Market Size, By Region, 2016-2023 (USD Million)
Table 8 Service Contract Management Market Size, By Region, 2016-2023 (USD Million)
Table 9 Tracking and Performance Management Market Size, By Region, 2016-2023 (USD Million)
Table 10 Reporting and Analytics Market Size, By Region, 2016-2023 (USD Million)
Table 11 Mobile Market Size, By Region, 2016-2023 (USD Million)
Table 12 Billing, Invoicing, and Mobile Payments Market Size, By Region, 2016-2023 (USD Million)
Table 13 Services: Market Size, By Type, 2016-2023 (USD Million)
Table 14 Implementation Market Size, By Region, 2016-2023 (USD Million)
Table 15 Support and Training Market Size, By Region, 2016-2023 (USD Million)
Table 16 Consulting Market Size, By Region, 2016-2023 (USD Million)
Table 17 Field Service Management Market Size, By Deployment Type, 2016-2023 (USD Million)
Table 18 Cloud: Market Size, By Region, 2016-2023 (USD Million)
Table 19 On-Premises: Market Size, By Region, 2016-2023 (USD Million)
Table 20 Market Size By Organization Size, 2016-2023 (USD Million)
Table 21 Small and Medium-Sized Enterprises: Market Size, By Region, 2016-2023 (USD Million)
Table 22 Large Enterprises: Market Size, By Region, 2016-2023 (USD Million)
Table 23 Field Service Management Market Size, By Industry Vertical, 2016-2023 (USD Million)
Table 24 Banking, Financial Services, and Insurance: Market Size, By Region, 2016-2023 (USD Million)
Table 25 Telecom and IT: Market Size, By Region, 2016-2023 (USD Million)
Table 26 Manufacturing: Market Size, By Region, 2016-2023 (USD Million)
Table 27 Healthcare and Life Sciences: Market Size By Region, 2016-2023 (USD Million)
Table 28 Consumer Goods and Retail: Market Size By Region, 2016-2023 (USD Million)
Table 29 Transportation and Logistics: Market Size By Region, 2016-2023 (USD Million)
Table 30 Construction and Real Estate: Market Size By Region, 2016-2023 (USD Million)
Table 31 Energy and Utilities: Market Size By Region, 2016-2023 (USD Million)
Table 32 Others: Market Size By Region, 2016-2023 (USD Million)
Table 33 Field Service Management Market Size, By Region, 2016-2023 (USD Million)
Table 34 North America: Market Size By Component, 2016-2023 (USD Million)
Table 35 North America: Market Size By Solution, 2016-2023 (USD Million)
Table 36 North America: Market Size By Service, 2016-2023 (USD Million)
Table 37 North America: Market Size By Deployment Type, 2016-2023 (USD Million)
Table 38 North America: Market Size By Organization Size, 2016-2023 (USD Million)
Table 39 North America: Market Size By Industry Vertical, 2016-2023 (USD Million)
Table 40 Europe: Field Service Management Market Size, By Component, 2016-2023 (USD Million)
Table 41 Europe: Market Size By Solution, 2016-2023 (USD Million)
Table 42 Europe: Market Size By Service, 2016-2023 (USD Million)
Table 43 Europe: Market Size By Deployment Type, 2016-2023 (USD Million)
Table 44 Europe: Market Size By Organization Size, 2016-2023 (USD Million)
Table 45 Europe: Market Size By Industry Vertical, 2016-2023 (USD Million)
Table 46 Asia Pacific: Field Service Management Market Size, By Component, 2016-2023 (USD Million)
Table 47 Asia Pacific: Market Size By Solution, 2016-2023 (USD Million)
Table 48 Asia Pacific: Market Size By Service, 2016-2023 (USD Million)
Table 49 Asia Pacific: Market Size By Deployment Type, 2016-2023 (USD Million)
Table 50 Asia Pacific: Market Size By Organization Size, 2016-2023 (USD Million)
Table 51 Asia Pacific: Market Size By Industry Vertical, 2016-2023 (USD Million)
Table 52 Middle East and Africa: Field Service Management Market Size, By Component, 2016-2023 (USD Million)
Table 53 Middle East and Africa: Market Size By Solution, 2016-2023 (USD Million)
Table 54 Middle East and Africa: Market Size By Service, 2016-2023 (USD Million)
Table 55 Middle East and Africa: Market Size By Deployment Type, 2016-2023 (USD Million)
Table 56 Middle East and Africa: Market Size By Organization Size, 2016-2023 (USD Million)
Table 57 Middle East and Africa: Market Size By Industry Vertical, 2016-2023 (USD Million)
Table 58 Latin America: Field Service Management Market Size, By Component, 2016-2023 (USD Million)
Table 59 Latin America: Market Size By Solution, 2016-2023 (USD Million)
Table 60 Latin America: Market Size By Service, 2016-2023 (USD Million)
Table 61 Latin America: Market Size By Deployment Type, 2016-2023 (USD Million)
Table 62 Latin America: Market Size By Organization Size, 2016-2023 (USD Million)
Table 63 Latin America: Market Size By Industry Vertical, 2016-2023 (USD Million)
Table 64 New Product Launches/ Upgradations, 2015-2018
Table 65 Mergers and Acquisitions, 2015-2017
Table 66 Partnerships and Collaborations, 2015-2018

List of Figures
Figure 1 Field Service Management Market Segmentation
Figure 2 Market Research Design
Figure 3 Breakdown of Primary Interviews: By Company, Designation, and Region
Figure 4 Data Triangulation
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Field Service Management Market: Assumptions
Figure 8 Top 3 Segments With the Largest Market Shares in the Field Service Management Market in 2018
Figure 9 North America is Estimated to Hold the Largest Market Share in 2018
Figure 10 Growing Need for Operational Efficiency is Driving the Market During the Forecast Period
Figure 11 Cloud Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 12 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 13 Manufacturing Industry Vertical and North American Region are Estimated to Hold the Largest Market Shares in the Field Service Management Market in 2018
Figure 14 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 15 Market Drivers, Restraints, Opportunities, and Challenges
Figure 16 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 17 Mobile Field Service Management Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 18 Support and Training Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 19 Cloud Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 20 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 21 Telecom and IT Industry Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 22 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 23 North America: Market Snapshot
Figure 24 Asia Pacific: Market Snapshot
Figure 25 Key Developments By the Leading Players in the Field Service Management Market, 2015-2018
Figure 26 Market Evaluation Framework
Figure 27 Geographic Revenue Mix of Top Market Players
Figure 28 Astea: Company Snapshot
Figure 29 Clicksoftware: SWOT Analysis
Figure 30 Comarch: Company Snapshot
Figure 31 IBM: Company Snapshot
Figure 32 IBM: SWOT Analysis
Figure 33 Infor: Company Snapshot
Figure 34 Microsoft: Company Snapshot
Figure 35 Microsoft: SWOT Analysis
Figure 36 Oracle: Company Snapshot
Figure 37 Oracle: SWOT Analysis
Figure 38 Salesforce: Company Snapshot
Figure 39 SAP: Company Snapshot
Figure 40 SAP: SWOT Analysis
Figure 41 Servicenow: Company Snapshot

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  • Accruent
  • Acumatica
  • Astea
  • Clicksoftware
  • Comarch
  • Connect My World
  • Coresystems
  • Fieldaware
  • Geoconcept
  • IBM
  • IFS
  • Infor
  • Jobber
  • Kickserv
  • Microsoft
  • Oracle
  • Overit
  • Praxedo
  • Salesforce
  • SAP
  • Servicemax
  • Servicenow
  • Servicepower
  • Servicetitan
  • Servicetrade
Note: Product cover images may vary from those shown
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