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The Cost of Ineffective Leadership: Maximizing Customer Satisfaction and Profit - Webinar

  • ID: 4539870
  • Webinar
  • June 2018
  • Region: Global
  • 60 Minutes
  • NetZealous LLC
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Webinar focuses on five problems all business organizations are affected with and analyzes how the late Dr. W.Edward Deming's philosophy can solve these problems.

All organizations suffer from:


Traditional methods used to improve effectiveness of organizations processes are ineffective; 95% of changes made by management today makes no improvement. Reasons are discussed and effective alternatives are presented in webinar

Why should you Attend: WHY: to increase internal, external customer satisfaction and increase organization's financial results.

FUD: is defined as a disinformation strategy (false information spread deliberately to deceive).

Webinar presents participants methods to identify and avoid acting on false information within the organization. Acting on false information may lead to loss of customer confidence, financial results or litigation.

Areas Covered in the Session:
Introduction to organizations Sigma Level
Cost of ineffective leadership as a percentage of sales
New challenges to the organization
Chaos and Complexity Theory in Management
If consultants and improvement programs are so great why do they fail?
Variation is evil and costs YOU money
Identify root causes of variation
Eliminate variation
Reality Charting
Model for Improvement
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  • Senior Staff to Individual Contributors in Any Organization
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