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Innovative Use Cases of IoT in the FMCG Sector

  • Report

  • 51 Pages
  • March 2019
  • Region: Global
  • Frost & Sullivan
  • ID: 4758310

Revenue-generating Business Models

The FMCG sector in APAC comprises food retail and toiletries. Food retail dominates the sector with 94% share in terms of revenue. The APAC FMCG revenue in 2016 was $2,545 billion. The sector has been enjoying healthy growth, driven by higher spending power among the middle-income class and declining cost of production which was a result of commoditization. Hence, uncertain economic prospects for the medium term are not likely to have a significant impact on the sector. With increasing competition from new brands, consumers’ expectation will evolve; customers will demand more personalization and in-store experience.

The brick-and-mortar retail sector has been facing enormous competition from online shopping. While online shopping is gaining acceptance as an alternative to brick-and-mortar stores and the trend will only continue to grow, there is a need for retailers to focus on bringing the digital experience to their physical stores The emergence of IoT-enabling technologies now provides physical retailers with the opportunity to draw consumers from online shopping back to the physical store by enhancing the shopping experience and by converting online browsing to in-store receipts.

IoT on its own is not disruptive in nature; new business models enabled by IoT, however, are set to transform the FMCG sector. While the level of interest in IoT is generally high, many participants in the FMCG sector lack the vision of how digital transformation will look like for them. Even those that know lack the ability to deploy, operate, or finance IoT projects. Nevertheless, IoT is gradually evolving out of the hype stage and finally making headway in the form of proof-of-concept deployments on a small scale. And when they reap immediate gains, it is tempting to stop there.

However, it is important to realize that the benefits of IoT go more than tracking inventory and their location. Implementing digital awareness and digital immersion in the physical store provides retailers business insights and enables them to make data-driven decisions on pricing and merchandising. However, making sense of data collected from multiple sources is now emerging as a major challenge for a consistent marketing strategy. IoT technologies available to the FMCG sector are wide ranging; hence, it is important to start by identifying the business outcome and determine key metrics to measure success before deploying technologies to achieve those goals.

Table of Contents

1. Executive Summary
  • Key Findings

2. Scope of the Study and Key Questions
3. Belly
  • Belly’s Loyalty Program
  • Affordability of Belly’s Customer Loyalty Solution

4. Aisle411
  • Unlocking the Subconscious Mind Digitally - The Ability to Better Monetize Data and Relationship
  • Walgreen and Aisle411

5. L'Oréal
  • Redefining Skincare with Wearable Makeup
  • The First Step Toward Personalized Wellness Rather than Being Only a Skincare Company

6. Perch Interactive
  • Perch Interactive - Displays that Increase Customer Engagement
  • Interactive Content - Key to Engaging with Consumers of Tomorrow

7. Amazon Go
  • Driving Sales by Lowering Barriers to Purchasing and Improving Customer Experience
  • Multiple Sensors that Identify and Track What a Customer Selects and Ensure Seamless Billing

8. Shopkick
  • Enhancing Offline Shopping Experience With Location-based Promotions

9. Coca-Cola Freestyle
  • Mass Personalization - Insight into Millennials’ Tastes and Lifestyle

10. Amazon Dash
11. Woolworth
  • Woolworth’s Model
  • Woolworth’s Approach

12. Growth Opportunities and Companies to Action
  • Growth Opportunity: IoT technologies enable retailers to draw customers from online shopping back to the store
  • Strategic Imperatives for Success and Growth

13. Conclusion
  • Legal Disclaimer

Companies Mentioned

A selection of companies mentioned in this report includes:

  • Aisle411
  • Amazon Dash
  • Amazon Go
  • Belly
  • Coca-Cola Freestyle
  • L'Oréal
  • Perch Interactive
  • Shopkick
  • Woolworth