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Cloud Communication Platform - Global Market Trajectory & Analytics

  • ID: 4804283
  • Report
  • April 2021
  • Region: Global
  • 116 pages
  • Global Industry Analysts, Inc
Global Cloud Communication Platform Market to Reach $14.9 Billion by 2027

Amid the COVID-19 crisis, the global market for Cloud Communication Platform estimated at US$3.2 Billion in the year 2020, is projected to reach a revised size of US$14.9 Billion by 2027, growing at a CAGR of 24.3% over the analysis period 2020-2027. Unified Communication & Collaboration (UCC/UCaaS), one of the segments analyzed in the report, is projected to record a 27% CAGR and reach US$9.1 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Web Real-Time Communication (WebRTC) segment is readjusted to a revised 19.7% CAGR for the next 7-year period.



The U.S. Market is Estimated at $969.5 Million, While China is Forecast to Grow at 23.5% CAGR

The Cloud Communication Platform market in the U.S. is estimated at US$969.5 Million in the year 2020. China, the world's second largest economy, is forecast to reach a projected market size of US$2.5 Billion by the year 2027 trailing a CAGR of 23.5% over the analysis period 2020 to 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 22.1% and 20.4% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 16.7% CAGR.

Interactive Voice Response (IVR) Segment to Record 22.2% CAGR

In the global Interactive Voice Response (IVR) segment, USA, Canada, Japan, China and Europe will drive the 22.2% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$268.5 Million in the year 2020 will reach a projected size of US$1.1 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$1.7 Billion by the year 2027.

Select Competitors (Total 42 Featured):
  • x, Inc.
  • Avaya, Inc.
  • Callfire, Inc.
  • Cisco Systems, Inc.
  • Nexmo, Inc.
  • Plivo Inc.
  • Telestax, Inc.
  • Twillo, Inc.
Note: Product cover images may vary from those shown
I. METHODOLOGY

II. EXECUTIVE SUMMARY
  • Influencer Market Insights
  • World Market Trajectories
  • Effective Communication Fosters Business Agility
  • Cloud Communications are Redefining the Business Processes
  • Cloud Communication Platforms Pave Way for Smooth Digital Transformation
  • APIs Indispensable in Data Communication
  • Impact of Covid-19 and a Looming Global Recession
  • Product Overview
  • Cloud Communications
  • Major Use Cases of Cloud Communications
  • Cloud Communication Platform
  • Cloud Communication Platform Solutions
  • Unified Communication and Collaboration (UCC/UCaaS)
  • Web Real-Time Communication (WebRTC)
  • Interactive Voice Response (IVR)
  • Application Programming Interface (API)
  • Reporting and Analytics
  • Explosion of Enterprise Mobility Drives the Evolution of Cloud Communication Platforms
  • Robust Penetration of BYOD Spurs Growth Opportunities
  • Advent of Web Real Time Communication to Invigorate Market Growth
  • 5G to Turbo Charge Cloud Communication Services
  • Expanding BPO Sector to Boost Adoption of Cloud Communication Platforms
  • Integration of Cloud Communication Platforms by Large Enterprises with Global Footprint Spurs Market Growth
  • Small Businesses Leverage VoIP to Gain Competitive Edge
  • Time to Overcome Aging Phone System and Overloaded IT Issues
  • Major Factors Driving Growth
  • Convergence of IoT and UC Technologies
  • Exhibit 1: Installed Base of Internet of Things (IoT) Connected Devices Worldwide in Billion from the Years 2018 through 2022
  • Flourishing E-Commerce Industry Bolsters Market Growth
  • Other Key Trends Influencing Cloud Communication
  • UCaaS and SD-WAN Duo to Overpower Enterprise Challenges
  • Major Challenges Hindering Growth of Cloud Communication Platforms
  • Major Challenges of VoIP
  • Key Issues in Unified Communications
  • API Challenges
  • Major Cloud Communication Platforms for Businesses
  • Key Cloud Communication Platforms Software
  • Table 1: World Current & Future Analysis for Cloud Communication Platform by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 2: World 7-Year Perspective for Cloud Communication Platform by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2020 & 2027
  • Table 3: World Current & Future Analysis for Unified Communication & Collaboration (UCC/UCaaS) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 4: World 7-Year Perspective for Unified Communication & Collaboration (UCC/UCaaS) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 5: World Current & Future Analysis for Web Real-Time Communication (WebRTC) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 6: World 7-Year Perspective for Web Real-Time Communication (WebRTC) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 7: World Current & Future Analysis for Interactive Voice Response (IVR) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 8: World 7-Year Perspective for Interactive Voice Response (IVR) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 9: World Current & Future Analysis for Voice over Internet Protocol (VoIP) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 10: World 7-Year Perspective for Voice over Internet Protocol (VoIP) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 11: World Current & Future Analysis for Application Programming Interface (API) by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 12: World 7-Year Perspective for Application Programming Interface (API) by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
  • Table 13: World Current & Future Analysis for Reporting & Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 14: World 7-Year Perspective for Reporting & Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2020 & 2027
III. MARKET ANALYSIS
  • Table 15: USA Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 16: USA 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
  • Table 17: Canada Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 18: Canada 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
  • Table 19: Japan Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 20: Japan 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
  • Table 21: China Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 22: China 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
  • Table 23: Europe Current & Future Analysis for Cloud Communication Platform by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2020 through 2027 and % CAGR
  • Table 24: Europe 7-Year Perspective for Cloud Communication Platform by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2020 & 2027
  • Table 25: Europe Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 26: Europe 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
  • Table 27: France Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 28: France 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
  • Table 29: Germany Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 30: Germany 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
  • Table 31: Italy Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 32: Italy 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
  • Table 33: UK Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 34: UK 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
  • Table 35: Rest of Europe Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 36: Rest of Europe 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
  • Table 37: Asia-Pacific Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 38: Asia-Pacific 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
  • Table 39: Rest of World Current & Future Analysis for Cloud Communication Platform by Segment - Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics - Independent Analysis of Annual Sales in US$ Million for the Years 2020 through 2027 and % CAGR
  • Table 40: Rest of World 7-Year Perspective for Cloud Communication Platform by Segment - Percentage Breakdown of Value Sales for Unified Communication & Collaboration (UCC/UCaaS), Web Real-Time Communication (WebRTC), Interactive Voice Response (IVR), Voice over Internet Protocol (VoIP), Application Programming Interface (API) and Reporting & Analytics for the Years 2020 & 2027
IV. COMPETITION
  • Total Companies Profiled: 42
Note: Product cover images may vary from those shown
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