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Cloud Communication Platform - Market Analysis, Trends, and Forecasts

  • ID: 4804283
  • Report
  • February 2020
  • Region: Global
  • 78 pages
  • Global Industry Analysts, Inc
1 of 3

FEATURED COMPANIES

  • 8X8
  • AVAYA
  • CALLFIRE
  • CISCO SYSTEMS
  • NEXMO, INC.
  • PLIVO
  • MORE
Cloud Communication Platform market worldwide is projected to grow by US$10.3 Billion, driven by a compounded growth of 26.1%. Unified Communication & Collaboration (UCC/UCaaS), one of the segments analyzed and sized in this study, displays the potential to grow at over 28.9%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$7.7 Billion by the year 2025, Unified Communication & Collaboration (UCC/UCaaS) will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 29.3% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$320 Million to the region's size and clout in the next 5 to 6 years. Over US$481.2 Million worth of projected demand in the region will come from Rest of Europe markets. In Japan, Unified Communication & Collaboration (UCC/UCaaS) will reach a market size of US$558.3 Million by the close of the analysis period. As the world’s second largest economy and the new game changer in global markets, China exhibits the potential to grow at 24.8% over the next couple of years and add approximately US$1.7 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders. Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include, among others,
  • x, Inc.
  • Avaya, Inc.
  • Callfire, Inc.
  • Cisco Systems, Inc.
  • Nexmo, Inc.
  • Plivo Inc.
  • Telestax, Inc.
  • Twillo, Inc.
Note: Product cover images may vary from those shown
2 of 3

FEATURED COMPANIES

  • 8X8
  • AVAYA
  • CALLFIRE
  • CISCO SYSTEMS
  • NEXMO, INC.
  • PLIVO
  • MORE

I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Effective Communication Fosters Business Agility

Cloud Communications are Redefining the Business Processes

Cloud Communication Platforms Pave Way for Smooth Digital Transformation

APIs Indispensable in Data Communication

Global Competitor Market Shares

Cloud Communication Platform Competitor Market Share Scenario Worldwide (in %): 2019 & 2025

Product Overview

Cloud Communications

Major Use Cases of Cloud Communications

Cloud Communication Platform

Cloud Communication Platform Solutions

Unified Communication and Collaboration (UCC/UCaaS)

Web Real-Time Communication (WebRTC)

Interactive Voice Response (IVR)

Application Programming Interface (API)

Reporting and Analytics

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

Explosion of Enterprise Mobility Drives the Evolution of Cloud Communication Platforms

Robust Penetration of BYOD Spurs Growth Opportunities

Advent of Web Real Time Communication to Invigorate Market Growth

5G to Turbo Charge Cloud Communication Services

Expanding BPO Sector to Boost Adoption of Cloud Communication Platforms

Integration of Cloud Communication Platforms by Large Enterprises with Global Footprint Spurs Market Growth

Small Businesses Leverage VoIP to Gain Competitive Edge

Time to Overcome Aging Phone System and Overloaded IT Issues

Major Factors Driving Growth

Convergence of IoT and UC Technologies

Installed Base of Internet of Things (IoT) Connected Devices Worldwide in Billion from the Years 2018 through 2022

Flourishing E-Commerce Industry Bolsters Market Growth

Other Key Trends Influencing Cloud Communication

UCaaS and SD-WAN Duo to Overpower Enterprise Challenges

Major Challenges Hindering Growth of Cloud Communication Platforms

Major Challenges of VoIP

Key Issues in Unified Communications

API Challenges

Major Cloud Communication Platforms for Businesses

Key Cloud Communication Platforms Software

4. GLOBAL MARKET PERSPECTIVE

TABLE 1: Cloud Communication Platform Global Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025

TABLE 2: Cloud Communication Platform Market Share Shift across Key Geographies Worldwide: 2019 VS 2025

TABLE 3: Unified Communication & Collaboration (UCC/UCaaS) (Segment) World Market by Region/Country in US$ Million: 2018 to 2025

TABLE 4: Unified Communication & Collaboration (UCC/UCaaS) (Segment) Market Share Breakdown of Worldwide Sales by Region/Country: 2019 VS 2025

TABLE 5: Web Real-Time Communication (WebRTC) (Segment) Potential Growth Markets Worldwide in US$ Million: 2018 to 2025

TABLE 6: Web Real-Time Communication (WebRTC) (Segment) Market Sales Breakdown by Region/Country in Percentage: 2019 VS 2025

TABLE 7: Interactive Voice Response (IVR) (Segment) Geographic Market Spread Worldwide in US$ Million: 2018 to 2025

TABLE 8: Interactive Voice Response (IVR) (Segment) Market Share Distribution in Percentage by Region/Country: 2019 VS 2025

TABLE 9: Voice over Internet Protocol (VoIP) (Segment) World Market Estimates and Forecasts by Region/Country in US$ Million: 2018 to 2025

TABLE 10: Voice over Internet Protocol (VoIP) (Segment) Market Share Breakdown by Region/Country: 2019 VS 2025

TABLE 11: Application Programming Interface (API) (Segment) World Market by Region/Country in US$ Million: 2018 to 2025

TABLE 12: Application Programming Interface (API) (Segment) Market Share Distribution in Percentage by Region/Country: 2019 VS 2025

TABLE 13: Reporting & Analytics (Segment) World Market Estimates and Forecasts in US$ Million by Region/Country: 2018 to 2025

TABLE 14: Reporting & Analytics (Segment) Market Percentage Share Distribution by Region/Country: 2019 VS 2025

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES

Market Facts & Figures

US Cloud Communication Platform Market Share (in %) by Company: 2019 & 2025

Market Analytics

TABLE 15: United States Cloud Communication Platform Market Estimates and Projections in US$ Million by Segment: 2018 to 2025

TABLE 16: United States Cloud Communication Platform Market Share Breakdown by Segment: 2019 VS 2025

CANADA

TABLE 17: Canadian Cloud Communication Platform Market Estimates and Forecasts in US$ Million by Segment: 2018 to 2025

TABLE 18: Cloud Communication Platform Market in Canada: Percentage Share Breakdown of Sales by Segment for 2019 and 2025

JAPAN

TABLE 19: Japanese Market for Cloud Communication Platform: Annual Sales Estimates and Projections in US$ Million by Segment for the Period 2018-2025

TABLE 20: Japanese Cloud Communication Platform Market Share Analysis by Segment: 2019 VS 2025

CHINA

TABLE 21: Chinese Cloud Communication Platform Market Growth Prospects in US$ Million by Segment for the Period 2018-2025

TABLE 22: Chinese Cloud Communication Platform Market by Segment: Percentage Breakdown of Sales for 2019 and 2025

EUROPE

Market Facts & Figures

European Cloud Communication Platform Market: Competitor Market Share Scenario (in %) for 2019 & 2025

Market Analytics

TABLE 23: European Cloud Communication Platform Market Demand Scenario in US$ Million by Region/Country: 2018-2025

TABLE 24: European Cloud Communication Platform Market Share Shift by Region/Country: 2019 VS 2025

TABLE 25: European Cloud Communication Platform Market Estimates and Forecasts in US$ Million by Segment: 2018-2025

TABLE 26: European Cloud Communication Platform Market Share Breakdown by Segment: 2019 VS 2025

FRANCE

TABLE 27: Cloud Communication Platform Market in France by Segment: Estimates and Projections in US$ Million for the Period 2018-2025

TABLE 28: French Cloud Communication Platform Market Share Analysis by Segment: 2019 VS 2025

GERMANY

TABLE 29: Cloud Communication Platform Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Segment for the Period 2018-2025

TABLE 30: German Cloud Communication Platform Market Share Breakdown by Segment: 2019 VS 2025

ITALY

TABLE 31: Italian Cloud Communication Platform Market Growth Prospects in US$ Million by Segment for the Period 2018-2025

TABLE 32: Italian Cloud Communication Platform Market by Segment: Percentage Breakdown of Sales for 2019 and 2025

UNITED KINGDOM

TABLE 33: United Kingdom Market for Cloud Communication Platform: Annual Sales Estimates and Projections in US$ Million by Segment for the Period 2018-2025

TABLE 34: United Kingdom Cloud Communication Platform Market Share Analysis by Segment: 2019 VS 2025

REST OF EUROPE

TABLE 35: Rest of Europe Cloud Communication Platform Market Estimates and Forecasts in US$ Million by Segment: 2018-2025

TABLE 36: Rest of Europe Cloud Communication Platform Market Share Breakdown by Segment: 2019 VS 2025

ASIA-PACIFIC

TABLE 37: Cloud Communication Platform Market in Asia-Pacific by Segment: Estimates and Projections in US$ Million for the Period 2018-2025

TABLE 38: Asia-Pacific Cloud Communication Platform Market Share Analysis by Segment: 2019 VS 2025

REST OF WORLD

TABLE 39: Rest of World Cloud Communication Platform Market Estimates and Forecasts in US$ Million by Segment: 2018 to 2025

TABLE 40: Cloud Communication Platform Market in Rest of World: Percentage Share Breakdown of Sales by Segment for 2019 and 2025

IV. COMPETITION

8X8

AVAYA

CALLFIRE

CISCO SYSTEMS

NEXMO, INC.

PLIVO

TELESTAX, INC.

TWILLO, INC.

V. CURATED RESEARCH

Note: Product cover images may vary from those shown
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4 of 3
  • 8X8
  • AVAYA
  • CALLFIRE
  • CISCO SYSTEMS
  • NEXMO, INC.
  • PLIVO
  • TELESTAX, INC.
  • TWILLO, INC.
Note: Product cover images may vary from those shown
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