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Healthcare BPO - Market Analysis, Trends, and Forecasts

  • ID: 4804990
  • Report
  • October 2019
  • Region: Global
  • 95 pages
  • Global Industry Analysts, Inc
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The Healthcare BPO market worldwide is projected to grow by US$178 Billion, driven by a compounded growth of 9.8%. Provider Service, one of the segments analyzed and sized in this study, displays the potential to grow at over 10.8%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$130.8 Billion by the year 2025, Provider Service will bring in healthy gains adding significant momentum to global growth.

Representing the developed world, the United States will maintain a 9.6% growth momentum. Within Europe, which continues to remain an important element in the world economy, Germany will add over US$9.5 Billion to the region's size and clout in the next 5 to 6 years. Over US$14 Billion worth of projected demand in the region will come from the rest of the European markets. In Japan, Provider Service will reach a market size of US$12.1 Billion by the close of the analysis period. As the world’s second largest economy and the new game changer in global markets, China exhibits the potential to grow at 11.1% over the next couple of years and add approximately US$10.8 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders.

Presented in visually rich graphics are these and many more need-to-know quantitative data important in ensuring quality of strategy decisions, be it entry into new markets or allocation of resources within a portfolio. Several macroeconomic factors and internal market forces will shape growth and development of demand patterns in emerging countries in Asia-Pacific. All research viewpoints presented are based on validated engagements from influencers in the market, whose opinions supersede all other research methodologies.

Competitors identified in this market include:
  • Accenture PLC
  • Cognizant Technology Solutions Corporation
  • Firstsource Solutions Ltd.
  • GeBBS Healthcare Solutions, Inc.
  • Genpact
  • IBM Corporation
  • Infosys Ltd.
  • Invensis Technologies
  • Lonza Group AG
  • Omega Healthcare Management Services Pvt. Ltd.
  • R1 RCM Inc.
  • Tata Consultancy Services Ltd.
  • WNS (Holdings) Ltd.
  • Xerox Corporation
Note: Product cover images may vary from those shown
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I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

Outlook

Segment Scope

Global Competitor Market Shares

Healthcare BPO Competitor Market Share Scenario Worldwide (in %): 2019

Leading Players in the Global Contract Research Outsourcing Market by Revenue Share (in %): 2019

2. FOCUS ON SELECT PLAYERS

Accenture Plc (Ireland)

Boehringer Ingelheim (Germany)

Catalent Pharma Solutions, Inc. (USA)

Conduent, Inc. (USA)

Covance, Inc. (USA)

Charles River Laboratories International, Inc. (USA)

Cognizant Technology Solutions Corporation (USA)

EXLService Holdings, Inc. (USA)

GeBBS Healthcare Solutions, Inc. (USA)

Genpact Limited (India)

HCL Technologies Limited (India)

Infosys BPM Limited (India)

IQVIA (USA)

Lonza Group AG (Switzerland)

PAREXEL International Corp. (USA)

Syneos Health (USA)

Tata Consultancy Services Limited (India)

Wipro Limited (India)

WNS Global Services Ltd. (India)

3. MARKET TRENDS & DRIVERS

Increasing Healthcare Costs to Drive Inclination towards BPO Services

Global Cost of Chronic Diseases (In US$ Billion) for the Years 2018 and 2030

Aging Population Burdens an Already Strained Healthcare System: Global Population Statistics for the 65+ Age Group in Million by Geographic Region for the Years 2019, 2025, 2035 and 2050

Per Capita Healthcare Expenditure (in $) by Select Countries for 2018

Regulatory Challenges Inflate the Demand for Healthcare BPO

ICD-10 Coding Standards and Impending Adoption of ICD-11 Standards: Potential for BPO Providers

With Many Benefits of Cloud Computing, “The Cloud” Comes With a Silver Lining for BPO Service Providers Struggling to Remain Cost Competitive in the Era of Value Based Care

Inherent Advantages of Cloud Computing Make “The Cloud” a Game Changer in the Healthcare BPO Industry: Benefits of Cloud Measured in % Efficiency Improvements & Cost Reduction

Revenue Cycle Management Outsourcing Maximize Revenue Collection Operations

Global Market for Revenue Cycle Management: Revenues in US$ Billion for the Years 2018, 2020, 2022 and 2024

Reimbursement Changes Amplify Demand

Rise in Healthcare Industry Consolidation Boosts Growth Opportunities

Select M&A Deals Involving Large Healthcare Firms

Healthcare BPO Market for Pharma Manufacturing

Global Pharmaceutical R&D Spending (US$ Billion) for the Years 2010 through 2020

Patent Cliffs in Pharma Industry Drive Dependence on BPO Providers

Major Pharma Drugs Losing Patents in 2019

Healthcare Analytics Services Address the Challenge of High Data Volumes

Industry Witnesses a Surge in Near Shore Outsourcing

4. GLOBAL MARKET PERSPECTIVE

TABLE 1: Healthcare BPO Global Market Estimates and Forecasts in US$ Million by Region/Country: 2018-2025

TABLE 2: Healthcare BPO Global Retrospective Market Scenario in US$ Million by Region/Country: 2009-2017

TABLE 3: Healthcare BPO Market Share Shift across Key Geographies Worldwide: 2009 VS 2019 VS 2025

TABLE 4: Provider Service (Type) World Market by Region/Country in US$ Million: 2018 to 2025

TABLE 5: Provider Service (Type) Historic Market Analysis by Region/Country in US$ Million: 2009 to 2017

TABLE 6: Provider Service (Type) Market Share Breakdown of Worldwide Sales by Region/Country: 2009 VS 2019 VS 2025

TABLE 7: Payer Service (Type) Potential Growth Markets Worldwide in US$ Million: 2018 to 2025

TABLE 8: Payer Service (Type) Historic Market Perspective by Region/Country in US$ Million: 2009 to 2017

TABLE 9: Payer Service (Type) Market Sales Breakdown by Region/Country in Percentage: 2009 VS 2019 VS 2025

TABLE 10: Pharmaceutical Service (Type) Geographic Market Spread Worldwide in US$ Million: 2018 to 2025

TABLE 11: Pharmaceutical Service (Type) Region Wise Breakdown of Global Historic Demand in US$ Million: 2009 to 2017

TABLE 12: Pharmaceutical Service (Type) Market Share Distribution in Percentage by Region/Country: 2009 VS 2019 VS 2025

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES

Rise in Healthcare Costs Trigger the Need for Healthcare BPO Services

Changing Regulations in the US: Implications for the Payer BPO Market

Rising Healthcare Costs Drive Healthcare Reforms in the US: Per Capita Healthcare Expenditure (in $) for the Period 2014-2019

Health Coverage in the US: Percentage Breakdown of Number of Americans Covered by Source of Health Coverage for the Years 2018 and 2028

Healthcare Reforms Lead to Reduced Uninsured Population: Percentage of Uninsured Population for the Period 2008, 2010, 2012, 2014, 2016 and 2018

Number of Medicare ACOs in the US for the Years 2012 through 2018

Market Analytics

TABLE 13: United States Healthcare BPO Market Estimates and Projections in US$ Million by Type: 2018 to 2025

TABLE 14: Healthcare BPO Market in the United States by Type: A Historic Review in US$ Million for 2009-2017

TABLE 15: United States Healthcare BPO Market Share Breakdown by Type: 2009 VS 2019 VS 2025

CANADA

TABLE 16: Canadian Healthcare BPO Market Estimates and Forecasts in US$ Million by Type: 2018 to 2025

TABLE 17: Canadian Healthcare BPO Historic Market Review by Type in US$ Million: 2009-2017

TABLE 18: Healthcare BPO Market in Canada: Percentage Share Breakdown of Sales by Type for 2009, 2019, and 2025

JAPAN

TABLE 19: Japanese Market for Healthcare BPO: Annual Sales Estimates and Projections in US$ Million by Type for the Period 2018-2025

TABLE 20: Healthcare BPO Market in Japan: Historic Sales Analysis in US$ Million by Type for the Period 2009-2017

TABLE 21: Japanese Healthcare BPO Market Share Analysis by Type: 2009 VS 2019 VS 2025

CHINA

Chinese Healthcare Industry on a Growth Trajectory

Market Analytics

TABLE 22: Chinese Healthcare BPO Market Growth Prospects in US$ Million by Type for the Period 2018-2025

TABLE 23: Healthcare BPO Historic Market Analysis in China in US$ Million by Type: 2009-2017

TABLE 24: Chinese Healthcare BPO Market by Type: Percentage Breakdown of Sales for 2009, 2019, and 2025

EUROPE

TABLE 25: European Healthcare BPO Market Demand Scenario in US$ Million by Region/Country: 2018-2025

TABLE 26: Healthcare BPO Market in Europe: A Historic Market Perspective in US$ Million by Region/Country for the Period 2009-2017

TABLE 27: European Healthcare BPO Market Share Shift by Region/Country: 2009 VS 2019 VS 2025

TABLE 28: European Healthcare BPO Market Estimates and Forecasts in US$ Million by Type: 2018-2025

TABLE 29: Healthcare BPO Market in Europe in US$ Million by Type: A Historic Review for the Period 2009-2017

TABLE 30: European Healthcare BPO Market Share Breakdown by Type: 2009 VS 2019 VS 2025

FRANCE

TABLE 31: Healthcare BPO Market in France by Type: Estimates and Projections in US$ Million for the Period 2018-2025

TABLE 32: French Healthcare BPO Historic Market Scenario in US$ Million by Type: 2009-2017

TABLE 33: French Healthcare BPO Market Share Analysis by Type: 2009 VS 2019 VS 2025

GERMANY

TABLE 34: Healthcare BPO Market in Germany: Recent Past, Current and Future Analysis in US$ Million by Type for the Period 2018-2025

TABLE 35: German Healthcare BPO Historic Market Analysis in US$ Million by Type: 2009-2017

TABLE 36: German Healthcare BPO Market Share Breakdown by Type: 2009 VS 2019 VS 2025

ITALY

TABLE 37: Italian Healthcare BPO Market Growth Prospects in US$ Million by Type for the Period 2018-2025

TABLE 38: Healthcare BPO Historic Market Analysis in Italy in US$ Million by Type: 2009-2017

TABLE 39: Italian Healthcare BPO Market by Type: Percentage Breakdown of Sales for 2009, 2019, and 2025

UNITED KINGDOM

TABLE 40: United Kingdom Market for Healthcare BPO: Annual Sales Estimates and Projections in US$ Million by Type for the Period 2018-2025

TABLE 41: Healthcare BPO Market in the United Kingdom: Historic Sales Analysis in US$ Million by Type for the Period 2009-2017

TABLE 42: United Kingdom Healthcare BPO Market Share Analysis by Type: 2009 VS 2019 VS 2025

REST OF EUROPE

TABLE 43: Rest of Europe Healthcare BPO Market Estimates and Forecasts in US$ Million by Type: 2018-2025

TABLE 44: Healthcare BPO Market in Rest of Europe in US$ Million by Type: A Historic Review for the Period 2009-2017

TABLE 45: Rest of Europe Healthcare BPO Market Share Breakdown by Type: 2009 VS 2019 VS 2025

ASIA-PACIFIC

Indian BPO Industry Revolutionizes Healthcare Sector

Market Analytics

TABLE 46: Healthcare BPO Market in Asia-Pacific by Type: Estimates and Projections in US$ Million for the Period 2018-2025

TABLE 47: Asia-Pacific Healthcare BPO Historic Market Scenario in US$ Million by Type: 2009-2017

TABLE 48: Asia-Pacific Healthcare BPO Market Share Analysis by Type: 2009 VS 2019 VS 2025

REST OF WORLD

TABLE 49: Rest of World Healthcare BPO Market Estimates and Forecasts in US$ Million by Type: 2018 to 2025

TABLE 50: Rest of World Healthcare BPO Historic Market Review by Type in US$ Million: 2009-2017

TABLE 51: Healthcare BPO Market in Rest of World: Percentage Share Breakdown of Sales by Type for 2009, 2019, and 2025

IV. COMPETITION

3I INFOTECH LTD.

ACCENTURE PLC

ACCESS HEALTHCARE

ACELERAR TECHNOLOGIES PVT. LTD.

AGS HEALTH, LLC

ALLSEC TECHNOLOGIES LTD.

ARISE VIRTUAL SOLUTIONS INC.

ASCENT BUSINESS SOLUTIONS

AXIOM BPM SERVICES PVT. LTD.

BOEHRINGER INGELHEIM INTERNATIONAL GMBH

CATALENT, INC.

CHARLES RIVER LABORATORIES INTERNATIONAL INC.

COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION

TMG HEALTH

CONCENTRIX CORPORATION

CONDUENT INC.

CORACC TECHNOLOGIES PVT. LTD.

COVANCE, INC.

ECARE INDIA PVT. LTD.

EVERISE HOLDINGS INC.

C3/CUSTOMERCONTACTCHANNELS

EXDION SOLUTIONS PVT. LTD.

EXLSERVICE HOLDINGS INC.

FIRSTSOURCE SOLUTIONS LTD.

FLATWORLD SOLUTIONS PVT., LTD.

GEBBS HEALTHCARE SOLUTIONS

GENPACT

HABILEDATA

HCL TECHNOLOGIES LIMITED

C3I SOLUTIONS, AN HCL TECHNOLOGIES COMPANY

HEXAWARE TECHNOLOGIES LTD.

HGS LTD.

IBM CORPORATION

INFINIT-O GLOBAL, LIMITED

INFOSYS LIMITED

INVENSIS TECHNOLOGIES (P) LTD.

IQVIA HOLDINGS, INC.

LONZA GROUP LTD.

MAGELLAN SOLUTIONS

MAX BPO

MEDRYTE HEALTHCARE SOLUTIONS PVT., LTD.

MEDUSIND INC.

NTHRIVE INC.

NTT DATA, INC.

OCTOPUS TECH SOULTIONS PVT. LTD.

OMEGA HEALTHCARE MANAGEMENT SERVICES PVT. LTD.

PAREXEL INTERNATIONAL CORPORATION

PREMIER BPO LLC

R1 RCM INC.

STARTEK

SUMA SOFT PRIVATE LIMITED

SUN KNOWLEDGE SERVICES, INC.

SUTHERLAND GLOBAL SERVICES INC.

SYKES ENTERPRISES

TASKFORCE BPO

TATA CONSULTANCY SERVICES LTD.

TRUPP GLOBAL TECHNOLOGIES PVT LTD.

VALENTABPO

VEE TECHNOLOGIES

WIPRO LTD.

WNS (HOLDING) LTD.

Note: Product cover images may vary from those shown
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