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Customer Analytics - Global Strategic Business Report

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    Report

  • 194 Pages
  • May 2024
  • Region: Global
  • Global Industry Analysts, Inc
  • ID: 5139757

Global Customer Analytics Market to Reach $43.9 Billion by 2030

The global market for Customer Analytics estimated at US$13 Billion in the year 2023, is projected to reach a revised size of US$43.9 Billion by 2030, growing at a CAGR of 16.5% over the analysis period 2023-2030. On-Premise Deployment, one of the segments analyzed in the report, is expected to record 14.6% CAGR and reach US$24.8 Billion by the end of the analysis period. Growth in the Cloud Deployment segment is estimated at 19.4% CAGR for the next 8-year period.

The U.S. Market is Estimated at $4.1 Billion, While China is Forecast to Grow at 16.2% CAGR

The Customer Analytics market in the U.S. is estimated at US$4.1 Billion in the year 2023. China, the world's second largest economy, is forecast to reach a projected market size of US$7.7 Billion by the year 2030 trailing a CAGR of 16.2% over the analysis period 2023 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 14.5% and 13.7% respectively over the 2023-2030 period. Within Europe, Germany is forecast to grow at approximately 11.4% CAGR.

Report Features

  • Full access to influencer engagement stats
  • Access to digital archives & research platform. The proprietary platform is fully enabled to unlock creativity and market knowledge of domain experts worldwide in a cohesive and collaborative manner. The state-of-art tools bring world class market perspectives while protecting participants` privacy and identity. Numbers, statistics and market narrative in the report are based on fully curated insights shared by domain experts and influencers in this space.
  • Opportunity to engage with interactive questionnaires that come with real-time data simulator tools & bespoke report generation capabilities
  • Full client access to peer collaborative and interactive platform for cross-enterprise smart exchange of ideas
  • Complimentary report updates for one year
  • Competitor coverage with global market shares of major players
  • Player market presence analysis (Strong/Active/Niche/Trivial) across multiple geographies
  • Access to curated YouTube video transcripts of domain experts/influencer interviews, podcasts, press statements and event keynotes

What to Expect from the Global Economy in 2024

Edgy geopolitics, and economic instability caused by monetary policy tightening and ensuing higher interest rates will create a tumultuous landscape for 2024. Several factors will continue to exert pressure on the path to recovery including hostilities in the Middle East and increasingly common climate disasters. Among the risks, several positives are also taking shape such as growing signs of disinflation and easing of anxiety over stubborn inflation, supply chain normalization and price moderation despite volatility in energy costs. Elections across several G21 jurisdictions, notably in India and the United States, will have potential ramifications for capital flows and investment strategies. While India emerges as a compelling destination in the global investment landscape, U.S, based tech firms will continue to dominate, fueled by a dynamic ecosystem of talent and capital. Tech opportunities in Silicon Valley and beyond remain attractive for investors seeking high-growth prospects supported largely by a resilient albeit slowing domestic economy and conducive regulatory environment. Europe will continue to battle tight monetary policy and recession risks with U.K. having the most challenging outlook and running the greatest risk of recession in 2024. China remains a wild card with hope for growth in the country underpinned by government spending and improvements in consumer spending. The volatile environment will offer both opportunities and challenges for investors and businesses alike. Embracing volatility as a catalyst for growth together with agility and strategic foresight in navigating investment decisions will remain important for survival.

Select Competitors (Total 41 Featured) -

  • Angoss Software Corporation
  • FICO (Fair Isaac Corporation)
  • IBM Corporation
  • Oracle Corporation
  • Pitney Bowes, Inc.
  • SAP SE
  • SAS Institute, Inc.
  • Teoco Corporation
  • Verint Systems, Inc.

Table of Contents

I. METHODOLOGYII. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
  • Influencer Market Insights
  • World Market Trajectories
  • Global Economic Update
  • Customer Analytics - Global Key Competitors Percentage Market Share in 2020 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2020 (E)
2. FOCUS ON SELECT PLAYERS3. MARKET TRENDS & DRIVERS
4. GLOBAL MARKET PERSPECTIVE
  • Table 1: World Recent Past, Current & Future Analysis for Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 2: World 7-Year Perspective for Cloud by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • Table 3: World Recent Past, Current & Future Analysis for On-Premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 4: World 7-Year Perspective for On-Premise by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • Table 5: World Customer Analytics Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
  • Table 6: World Recent Past, Current & Future Analysis for Customer Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 7: World 7-Year Perspective for Customer Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2024 & 2030
  • Table 8: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 9: World 7-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • Table 10: World Recent Past, Current & Future Analysis for Media & Entertainment by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 11: World 7-Year Perspective for Media & Entertainment by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • Table 12: World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 13: World 7-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • Table 14: World Recent Past, Current & Future Analysis for Travel & Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 15: World 7-Year Perspective for Travel & Hospitality by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • Table 16: World Recent Past, Current & Future Analysis for Transportation & Logistics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 17: World 7-Year Perspective for Transportation & Logistics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • Table 18: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 19: World 7-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
III. MARKET ANALYSIS
UNITED STATES
  • Customer Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
  • Table 20: USA Recent Past, Current & Future Analysis for Customer Analytics by Deployment - On-Premise and Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 21: USA 7-Year Perspective for Customer Analytics by Deployment - Percentage Breakdown of Value Sales for On-Premise and Cloud for the Years 2024 & 2030
  • Table 22: USA Recent Past, Current & Future Analysis for Customer Analytics by End-Use - BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 23: USA 7-Year Perspective for Customer Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses for the Years 2024 & 2030
CANADA
  • Table 24: Canada Recent Past, Current & Future Analysis for Customer Analytics by Deployment - On-Premise and Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 25: Canada 7-Year Perspective for Customer Analytics by Deployment - Percentage Breakdown of Value Sales for On-Premise and Cloud for the Years 2024 & 2030
  • Table 26: Canada Recent Past, Current & Future Analysis for Customer Analytics by End-Use - BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 27: Canada 7-Year Perspective for Customer Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses for the Years 2024 & 2030
JAPAN
  • Customer Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
  • Table 28: Japan Recent Past, Current & Future Analysis for Customer Analytics by Deployment - On-Premise and Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 29: Japan 7-Year Perspective for Customer Analytics by Deployment - Percentage Breakdown of Value Sales for On-Premise and Cloud for the Years 2024 & 2030
  • Table 30: Japan Recent Past, Current & Future Analysis for Customer Analytics by End-Use - BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 31: Japan 7-Year Perspective for Customer Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses for the Years 2024 & 2030
CHINA
  • Customer Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
  • Table 32: China Recent Past, Current & Future Analysis for Customer Analytics by Deployment - On-Premise and Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 33: China 7-Year Perspective for Customer Analytics by Deployment - Percentage Breakdown of Value Sales for On-Premise and Cloud for the Years 2024 & 2030
  • Table 34: China Recent Past, Current & Future Analysis for Customer Analytics by End-Use - BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 35: China 7-Year Perspective for Customer Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses for the Years 2024 & 2030
EUROPE
  • Customer Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
  • Table 36: Europe Recent Past, Current & Future Analysis for Customer Analytics by Deployment - On-Premise and Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 37: Europe 7-Year Perspective for Customer Analytics by Deployment - Percentage Breakdown of Value Sales for On-Premise and Cloud for the Years 2024 & 2030
  • Table 38: Europe Recent Past, Current & Future Analysis for Customer Analytics by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • Table 39: Europe 7-Year Perspective for Customer Analytics by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2024 & 2030
  • Table 40: Europe Recent Past, Current & Future Analysis for Customer Analytics by End-Use - BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 41: Europe 7-Year Perspective for Customer Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses for the Years 2024 & 2030
FRANCE
  • Customer Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
  • Table 42: France Recent Past, Current & Future Analysis for Customer Analytics by Deployment - On-Premise and Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 43: France 7-Year Perspective for Customer Analytics by Deployment - Percentage Breakdown of Value Sales for On-Premise and Cloud for the Years 2024 & 2030
  • Table 44: France Recent Past, Current & Future Analysis for Customer Analytics by End-Use - BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 45: France 7-Year Perspective for Customer Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses for the Years 2024 & 2030
GERMANY
  • Customer Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
  • Table 46: Germany Recent Past, Current & Future Analysis for Customer Analytics by Deployment - On-Premise and Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 47: Germany 7-Year Perspective for Customer Analytics by Deployment - Percentage Breakdown of Value Sales for On-Premise and Cloud for the Years 2024 & 2030
  • Table 48: Germany Recent Past, Current & Future Analysis for Customer Analytics by End-Use - BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 49: Germany 7-Year Perspective for Customer Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses for the Years 2024 & 2030
ITALY
  • Table 50: Italy Recent Past, Current & Future Analysis for Customer Analytics by Deployment - On-Premise and Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 51: Italy 7-Year Perspective for Customer Analytics by Deployment - Percentage Breakdown of Value Sales for On-Premise and Cloud for the Years 2024 & 2030
  • Table 52: Italy Recent Past, Current & Future Analysis for Customer Analytics by End-Use - BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 53: Italy 7-Year Perspective for Customer Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses for the Years 2024 & 2030
UNITED KINGDOM
  • Customer Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
  • Table 54: UK Recent Past, Current & Future Analysis for Customer Analytics by Deployment - On-Premise and Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 55: UK 7-Year Perspective for Customer Analytics by Deployment - Percentage Breakdown of Value Sales for On-Premise and Cloud for the Years 2024 & 2030
  • Table 56: UK Recent Past, Current & Future Analysis for Customer Analytics by End-Use - BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 57: UK 7-Year Perspective for Customer Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses for the Years 2024 & 2030
REST OF EUROPE
  • Table 58: Rest of Europe Recent Past, Current & Future Analysis for Customer Analytics by Deployment - On-Premise and Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 59: Rest of Europe 7-Year Perspective for Customer Analytics by Deployment - Percentage Breakdown of Value Sales for On-Premise and Cloud for the Years 2024 & 2030
  • Table 60: Rest of Europe Recent Past, Current & Future Analysis for Customer Analytics by End-Use - BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 61: Rest of Europe 7-Year Perspective for Customer Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses for the Years 2024 & 2030
ASIA-PACIFIC
  • Customer Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
  • Table 62: Asia-Pacific Recent Past, Current & Future Analysis for Customer Analytics by Deployment - On-Premise and Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 63: Asia-Pacific 7-Year Perspective for Customer Analytics by Deployment - Percentage Breakdown of Value Sales for On-Premise and Cloud for the Years 2024 & 2030
  • Table 64: Asia-Pacific Recent Past, Current & Future Analysis for Customer Analytics by End-Use - BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 65: Asia-Pacific 7-Year Perspective for Customer Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses for the Years 2024 & 2030
REST OF WORLD
  • Table 66: Rest of World Recent Past, Current & Future Analysis for Customer Analytics by Deployment - On-Premise and Cloud - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 67: Rest of World 7-Year Perspective for Customer Analytics by Deployment - Percentage Breakdown of Value Sales for On-Premise and Cloud for the Years 2024 & 2030
  • Table 68: Rest of World Recent Past, Current & Future Analysis for Customer Analytics by End-Use - BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • Table 69: Rest of World 7-Year Perspective for Customer Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI, Media & Entertainment, IT & Telecom, Travel & Hospitality, Transportation & Logistics and Other End-Uses for the Years 2024 & 2030
IV. COMPETITION

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Angoss Software Corporation
  • FICO (Fair Isaac Corporation)
  • IBM Corporation
  • Oracle Corporation
  • Pitney Bowes, Inc.
  • SAP SE
  • SAS Institute, Inc.
  • Teoco Corporation
  • Verint Systems, Inc.

Table Information