+353-1-416-8900REST OF WORLD
+44-20-3973-8888REST OF WORLD
1-917-300-0470EAST COAST U.S
1-800-526-8630U.S. (TOLL FREE)

United Kingdom (UK) Online Retailing Channel to 2025

  • PDF Icon

    Report

  • 91 Pages
  • October 2020
  • Region: United Kingdom
  • GlobalData
  • ID: 5201596
Summary

United Kingdom (UK) Online Retailing Channel to 2025 report offers comprehensive insight and analysis of the online channel in the UK, the main trends and hot issues, major players and consumer shopping behaviour. It also provides forecasts to 2025 across key retail sectors.

The UK online market is forecast to reach £77.4bn in 2020 and remain on a positive growth trajectory out to 2025 as consumers seek convenience online.

Food & grocery will experience by far the biggest rise in online spend in 2020 at 86.5% to £20.9bn.

Scope
  • As non-essential retail stores closed for three months in the UK due to the COVID-19 pandemic, shoppers were forced to purchase items online, leading to a forecast 32.9% increase in channel expenditure in 2020.
  • COVID-19 has acted as a catalyst for driving food & grocery spend online, with spend forecast to increase by 86.5% in 2020, compared to a pre-COVID-19 forecast of 8.5%. growth.
  • The proportion of UK clothing & footwear shoppers who used credit options such as Klarna’s ‘buy now, pay later’ scheme in the 12 months to March 2020 almost doubled.

Reasons to Buy
  • Use the in-depth consumer and market insight to learn about the growth of the different sectors online and the issues affecting the online market.
  • Understand why and how consumers shop online for different products to capitalise on the growth in the online market.
  • Understand which retailers have the most popular online propositions in each sector, enabling you to better compete with market leading players.

Table of Contents

THE HOT ISSUES
  • Channel drivers and inhibitors
  • Main issues in the online market
  • COVID-19 a game changer for the online food & grocery market
  • More immersive online experiences required to engage shoppers and drive spending
  • 65+s provide online growth opportunity for retailers
  • Retailers must be creative to deal with fulfilment pressures

WHAT PEOPLE BUY
  • Headlines
  • The channel at a glance
  • Overall channel size
  • Overall channel growth
  • Overall channel size
  • Sector penetration online
  • Sector growth online
  • Click & collect split by sector
  • Third-party pickup split by sector
  • Online returns
  • Books
  • Clothing & footwear
  • DIY & gardening
  • Electricals
  • Entertainment
  • Food & grocery
  • Furniture & floorcoverings
  • Health & beauty
  • Homewares

WHO SHOPS
  • Headlines
  • Online shoppers
  • Books
  • Clothing & footwear
  • DIY & gardening
  • Electricals
  • Food & grocery
  • Furniture & floorcoverings
  • Health & beauty
  • Homewares
  • Entertainment

THE SHOPPER JOURNEY
  • Online shopping by device
  • Social media usage
  • Location of online purchases
  • Home delivery
  • Online returns
  • Consumer satisfaction
  • Use of credit options
  • Use of technology
  • Drivers of online shopping

WHERE PEOPLE SHOP
  • Books top 10 retailers
  • Clothing & footwear top 10 retailers
  • DIY & gardening top 10 retailers
  • Electricals top 10 retailers
  • Food & grocery (weekly or regular shop) top 10 retailers
  • Food & grocery (gift foods) top 10 retailers
  • Furniture & floorcoverings top 10 retailers
  • Health & beauty top 10 retailers

List of Tables
  • The channel at a glance, 2020 & 2025e
  • Click & collect split by sector, 2020 & 2025e
  • Third-party pickup split by sector, 2020 & 2025e

List of Figures
  • Overall online: size of the channel, 2019-2025e
  • Overall online: growth rates 2019-2025e
  • Online share of total retail expenditure 2019-2025e
  • Online non-food share of total non-food retail expenditure 2019-2025e
  • Sector penetration online, 2020e
  • Sector growth online, 2020e-2025e
  • Online returns market by sector, 2020e & 2025e
  • Books: online market size, 2019-2025e
  • Books: growth rates, 2019-2025e
  • Books: growth across channels, 2019-2025e
  • Books: share of total online market, 2019-2025e
  • Books: online share of sector, 2019-2025e
  • Clothing & footwear: online market size, 2019-2025e
  • Clothing & footwear: growth rates, 2019-2025e
  • Clothing & footwear: growth across channels, 2019-2025e
  • Clothing & footwear: share of total online market, 2019-2025e
  • Clothing & footwear: online share of sector, 2019-2025e
  • DIY & gardening: online market size, 2019-2025e
  • DIY & gardening: growth rates, 2019-2025e
  • DIY & gardening: growth across channels, 2019-2025e
  • DIY & gardening: share of total online market, 2019-2025e
  • DIY & gardening: online share of sector, 2019-2025e
  • Electricals: online market size, 2019-2025e
  • Electricals: growth rates, 2019-2025e
  • Electricals: growth across channels, 2019-2025e
  • Electricals: share of total online market, 2019-2025e
  • Electricals: online share of sector, 2019-2025e
  • Entertainment: online market size, 2019-2025e
  • Entertainment: growth rates, 2019-2025e
  • Entertainment: growth across channels, 2019-2025e
  • Entertainment: share of total online market, 2019-2025e
  • Entertainment: online share of sector, 2019-2025e
  • Food & grocery: online market size, 2019-2025e
  • Food & grocery: growth rates, 2019-2025e
  • Food & grocery: growth across channels, 2019-2025e
  • Food & grocery: share of total online market, 2019-2025e
  • Food & grocery: online share of sector, 2019-2025e
  • Furniture & floorcoverings: online market size, 2019-2025e
  • Furniture & floorcoverings: growth rates, 2019-2025e
  • Furniture & floorcoverings: growth across channels, 2019-2025e
  • Furniture & floorcoverings: share of total online market, 2019-2025e
  • Furniture & floorcoverings: online share of sector, 2019-2025e
  • Health & beauty: online market size, 2019-2025e
  • Health & beauty: growth rates, 2019-2025e
  • Health & beauty: growth across channels, 2019-2025e
  • Health & beauty: share of total online market, 2019-2025e
  • Health & beauty: online share of sector, 2019-2025e
  • Homewares: online market size, 2019-2025e
  • Homewares: growth rates, 2019-2025e
  • Homewares: growth across channels, 2019-2025e
  • Homewares: share of total online market, 2019-2025e
  • Homewares: online share of sector, 2019-2025e
  • Penetration of all online shoppers, overall and by demographic, 2019 & 2020
  • Profile of the online shopper, 2019 & 2020
  • Penetration of online books shoppers, overall and by demographic, 2019 & 2020
  • Penetration of online clothing & footwear shoppers, overall and by demographic, 2019 & 2020
  • Penetration of online DIY & gardening shoppers, overall and by demographic, 2019 & 2020
  • Penetration of online electricals shoppers, overall and by demographic, 2019 & 2020
  • Penetration of online entertainment shoppers, overall and by demographic, 2019 & 2020
  • Penetration of online food & grocery (weekly or regular shop) shoppers, overall and by demographic, 2019 & 2020
  • Penetration of online furniture & floorcoverings shoppers, overall and by demographic, 2019 & 2020
  • Penetration of online health & beauty shoppers, overall and by demographic, 2019 & 2020
  • Penetration of online homewares shoppers, overall and by demographic, 2019 & 2020
  • Device penetration, 2017-2020
  • Desktop/laptop penetration by demographic, 2020
  • Mobile penetration by demographic, 2020
  • Tablet penetration by demographic, 2020
  • Penetration of social media channels by device, 2020
  • Locations where consumers made online purchases, 2020
  • Penetration of shoppers using home delivery options and percentage that would use each option more in the future, 2020
  • How much consumers would be willing to spend on same day delivery, 2020
  • Online return methods used, 2018-2020
  • Drivers of online returns for clothing & footwear, 2018-2020
  • Satisfaction: Overall purchase satisfaction, 2019 & 2020
  • Use of credit options, overall and by demographic, 2019 & 2020
  • Agreement to statements around the use of technology in online shopping, 2020
  • Drivers of online shopping, 2019 & 2020
  • Books top 10 retailers, 2020
  • Clothing & footwear top 10 retailers, 2020
  • DIY & gardening top 10 retailers, 2020
  • Electricals top 10 retailers, 2020
  • Food & grocery (weekly or regular shop) top 10 retailers, 2020
  • Food & grocery (gift foods) top 10 retailers, 2020
  • Furniture & floorcoverings top 10 retailers, 2020
  • Health & beauty top 10 retailers, 2020
  • Homewares top 10 retailers, 2020
  • Music & video top 10 retailers, 2020
  • Video & computer games top 10 retailers, 2020

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • ASOS
  • AbeBooks.co.uk
  • Aldo
  • Amazon
  • AO.com
  • Apple
  • Argos
  • ASDA
  • B&Q
  • boohoo.com
  • Book Depository
  • Boots
  • Burberry
  • Currys PC World
  • Debenhams
  • Deliveroo
  • DFS
  • Dixons Carphone
  • Dunelm
  • EG Group
  • Facebook
  • GAME
  • Google
  • H&M
  • Hero
  • HMV
  • Holland & Barrett
  • Home Bargains
  • Homebase
  • Hotel Chocolat
  • Iceland
  • IKEA
  • Instagram
  • iTunes
  • JD Sports
  • JD Williams
  • John Lewis & Partners
  • Klarna
  • Lidl
  • Marks & Spencer
  • Monki
  • Moonpig
  • Morrisons
  • Naked Wines
  • New Look
  • Next
  • Nintendo
  • Ocado
  • Pinterest
  • Playstation
  • Sainsbury's
  • Screwfix
  • Sky
  • Snapchat
  • Sports Direct
  • Steam
  • Superdrug
  • Tesco
  • The Body Shop
  • The Book People
  • The Fragrance Shop
  • The Perfume Shop
  • The Range
  • The Works
  • Thorntons
  • TikTok
  • Toolstation
  • Twitter
  • Very.co.uk
  • Waitrose & Partners
  • Waterstones
  • Wayfair
  • WH Smith
  • Wickes
  • Wilko
  • Wordery
  • World of Books
  • Xbox
  • YouTube
  • Zara
  • Zeekit