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Outsourced Customer Care Service Global Market Insights 2023, Analysis and Forecast to 2028, by Market Participants, Regions, Technology, Product Type

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    Report

  • 129 Pages
  • June 2023
  • Region: Global
  • Prof Research
  • ID: 5833124

Quick Summary:

In today's highly competitive business landscape, having a robust customer care service framework is pivotal. Offering access to critical sector insights, our comprehensive report on the global Outsourced Customer Care Service market is an indispensable tool for decision-makers and strategists.

Presenting a granular analysis spanning from 2018 to 2028, our study provides an in-depth exploration of supply and demand dynamics across significant regions, like North America, Asia & Pacific, South America, Europe, and the MEA. Key player profiles, including Teleperformance and Accenture among others, are included to offer an extensive competitor segment overview. Added to this, profiles are furnished with pertinent details such as SWOT Analysis, company history, and market share.

Furthermore, our report segments the market into detailed categories, such as CRM Technology Hosting and Customer Interaction, enabling a deeper understanding of the competitive landscape. Harness the power of knowledge and accelerate business growth, with this outsourced customer care service market report.

This report describes the global market size of Outsourced Customer Care Service from 2018 to 2022 and its CAGR from 2018 to 2022, and also forecasts its market size to the end of 2028 and its CAGR from 2023 to 2028.

For the geography segment, regional supply, demand, major players, price is presented from 2018 to 2028.

This report covers the following regions:

  • North America
  • South America
  • Asia & Pacific
  • Europe
  • MEA
The key countries for each region are also included such as the United States, China, Japan, India, Korea, ASEAN, Germany, France, UK, Italy, Spain, CIS, and Brazil etc.

For the competitor segment, the report includes global key players of Outsourced Customer Care Service as well as some small players.

The information for each competitor includes:

  • Company Profile
  • Business Information
  • SWOT Analysis
  • Revenue, Gross Margin and Market Share

Types Segment:

  • CRM Technology Hosting
  • Fulfillment/Logistics
  • Customer Interaction

Companies Covered:

  • Synnex Corporation
  • TeleTech Holdings Inc.
  • Teleperformance
  • Transcom Worldwide
  • West Corporation
  • Infosys
  • SPi Global
  • StarTek Inc.
  • Expert Global Solutions
  • Accenture
  • Amdocs
  • Aegis
  • Alorica
  • Sitel
Base Year: 2023
Historical Data: from 2018 to 2022
Forecast Data: from 2023 to 2028


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Table of Contents

Chapter 1 Executive SummaryChapter 2 Abbreviation and Acronyms
Chapter 3 Preface
3.1 Research Scope
3.2 Research Sources
3.2.1 Data Sources
3.2.2 Assumptions
3.3 Research Method
Chapter Four Market Landscape
4.1 Market Overview
4.2 Classification/Types
4.3 Application/End Users
Chapter 5 Market Trend Analysis
5.1 Introduction
5.2 Drivers
5.3 Restraints
5.4 Opportunities
5.5 Threats
5.6 Covid-19 Impact
Chapter 6 Industry Chain Analysis
6.1 Upstream/Suppliers Analysis
6.2 Outsourced Customer Care Service Analysis
6.2.1 Technology Analysis
6.2.2 Cost Analysis
6.2.3 Market Channel Analysis
6.3 Downstream Buyers/End Users
Chapter 7 Latest Market Dynamics
7.1 Latest News
7.2 Merger and Acquisition
7.3 Planned/Future Project
7.4 Policy Dynamics
Chapter 8 Historical and Forecast Outsourced Customer Care Service Market in North America (2018-2028)
8.1 Outsourced Customer Care Service Market Size
8.2 Outsourced Customer Care Service Market by End Use
8.3 Competition by Players/Suppliers
8.4 Outsourced Customer Care Service Market Size by Type
8.5 Key Countries Analysis
8.5.1 United States
8.5.2 Canada
8.5.3 Mexico
Chapter 9 Historical and Forecast Outsourced Customer Care Service Market in South America (2018-2028)
9.1 Outsourced Customer Care Service Market Size
9.2 Outsourced Customer Care Service Market by End Use
9.3 Competition by Players/Suppliers
9.4 Outsourced Customer Care Service Market Size by Type
9.5 Key Countries Analysis
9.5.1 Brazil
9.5.2 Argentina
9.5.3 Chile
9.5.4 Peru
Chapter 10 Historical and Forecast Outsourced Customer Care Service Market in Asia & Pacific (2018-2028)
10.1 Outsourced Customer Care Service Market Size
10.2 Outsourced Customer Care Service Market by End Use
10.3 Competition by Players/Suppliers
10.4 Outsourced Customer Care Service Market Size by Type
10.5 Key Countries Analysis
10.5.1 China
10.5.2 India
10.5.3 Japan
10.5.4 South Korea
10.5.5 Southeast Asia
10.5.6 Australia
Chapter 11 Historical and Forecast Outsourced Customer Care Service Market in Europe (2018-2028)
11.1 Outsourced Customer Care Service Market Size
11.2 Outsourced Customer Care Service Market by End Use
11.3 Competition by Players/Suppliers
11.4 Outsourced Customer Care Service Market Size by Type
11.5 Key Countries Analysis
11.5.1 Germany
11.5.2 France
11.5.3 United Kingdom
11.5.4 Italy
11.5.5 Spain
11.5.6 Belgium
11.5.7 Netherlands
11.5.8 Austria
11.5.9 Poland
11.5.10 Russia
Chapter 12 Historical and Forecast Outsourced Customer Care Service Market in MEA (2018-2028)
12.1 Outsourced Customer Care Service Market Size
12.2 Outsourced Customer Care Service Market by End Use
12.3 Competition by Players/Suppliers
12.4 Outsourced Customer Care Service Market Size by Type
12.5 Key Countries Analysis
12.5.1 Egypt
12.5.2 Israel
12.5.3 South Africa
12.5.4 Gulf Cooperation Council Countries
12.5.5 Turkey
Chapter 13 Summary For Global Outsourced Customer Care Service Market (2018-2023)
13.1 Outsourced Customer Care Service Market Size
13.2 Outsourced Customer Care Service Market by End Use
13.3 Competition by Players/Suppliers
13.4 Outsourced Customer Care Service Market Size by Type
Chapter 14 Global Outsourced Customer Care Service Market Forecast (2023-2028)
14.1 Outsourced Customer Care Service Market Size Forecast
14.2 Outsourced Customer Care Service Application Forecast
14.3 Competition by Players/Suppliers
14.4 Outsourced Customer Care Service Type Forecast
Chapter 15 Analysis of Global Key Vendors
15.1 Synnex Corporation
15.1.1 Company Profile
15.1.2 Main Business and Outsourced Customer Care Service Information
15.1.3 SWOT Analysis of Synnex Corporation
15.1.4 Synnex Corporation Outsourced Customer Care Service Revenue, Gross Margin and Market Share (2018-2023)
15.2 TeleTech Holdings Inc.
15.2.1 Company Profile
15.2.2 Main Business and Outsourced Customer Care Service Information
15.2.3 SWOT Analysis of TeleTech Holdings Inc.
15.2.4 TeleTech Holdings Inc. Outsourced Customer Care Service Revenue, Gross Margin and Market Share (2018-2023)
15.3 Teleperformance
15.3.1 Company Profile
15.3.2 Main Business and Outsourced Customer Care Service Information
15.3.3 SWOT Analysis of Teleperformance
15.3.4 Teleperformance Outsourced Customer Care Service Revenue, Gross Margin and Market Share (2018-2023)
15.4 Transcom Worldwide
15.4.1 Company Profile
15.4.2 Main Business and Outsourced Customer Care Service Information
15.4.3 SWOT Analysis of Transcom Worldwide
15.4.4 Transcom Worldwide Outsourced Customer Care Service Revenue, Gross Margin and Market Share (2018-2023)
15.5 West Corporation
15.5.1 Company Profile
15.5.2 Main Business and Outsourced Customer Care Service Information
15.5.3 SWOT Analysis of West Corporation
15.5.4 West Corporation Outsourced Customer Care Service Revenue, Gross Margin and Market Share (2018-2023)
15.6 Infosys
15.6.1 Company Profile
15.6.2 Main Business and Outsourced Customer Care Service Information
15.6.3 SWOT Analysis of Infosys
15.6.4 Infosys Outsourced Customer Care Service Revenue, Gross Margin and Market Share (2018-2023)
15.7 SPi Global
15.7.1 Company Profile
15.7.2 Main Business and Outsourced Customer Care Service Information
15.7.3 SWOT Analysis of SPi Global
15.7.4 SPi Global Outsourced Customer Care Service Revenue, Gross Margin and Market Share (2018-2023)
15.8 StarTek Inc.
15.8.1 Company Profile
15.8.2 Main Business and Outsourced Customer Care Service Information
15.8.3 SWOT Analysis of StarTek Inc.
15.8.4 StarTek Inc. Outsourced Customer Care Service Revenue, Gross Margin and Market Share (2018-2023)
15.9 Expert Global Solutions
15.9.1 Company Profile
15.9.2 Main Business and Outsourced Customer Care Service Information
15.9.3 SWOT Analysis of Expert Global Solutions
15.9.4 Expert Global Solutions Outsourced Customer Care Service Revenue, Gross Margin and Market Share (2018-2023)
15.10 Accenture
15.10.1 Company Profile
15.10.2 Main Business and Outsourced Customer Care Service Information
15.10.3 SWOT Analysis of Accenture
15.10.4 Accenture Outsourced Customer Care Service Revenue, Gross Margin and Market Share (2018-2023)
15.11 Amdocs
15.11.1 Company Profile
15.11.2 Main Business and Outsourced Customer Care Service Information
15.11.3 SWOT Analysis of Amdocs
15.11.4 Amdocs Outsourced Customer Care Service Revenue, Gross Margin and Market Share (2018-2023)
15.12 Aegis
15.12.1 Company Profile
15.12.2 Main Business and Outsourced Customer Care Service Information
15.12.3 SWOT Analysis of Aegis
15.12.4 Aegis Outsourced Customer Care Service Revenue, Gross Margin and Market Share (2018-2023)
15.13 Alorica
15.13.1 Company Profile
15.13.2 Main Business and Outsourced Customer Care Service Information
15.13.3 SWOT Analysis of Alorica
15.13.4 Alorica Outsourced Customer Care Service Revenue, Gross Margin and Market Share (2018-2023)
15.14 Sitel
15.14.1 Company Profile
15.14.2 Main Business and Outsourced Customer Care Service Information
15.14.3 SWOT Analysis of Sitel
15.14.4 Sitel Outsourced Customer Care Service Revenue, Gross Margin and Market Share (2018-2023)
Tables and Figures
Table Abbreviation and Acronyms
Table Research Scope of Outsourced Customer Care Service Report
Table Data Sources of Outsourced Customer Care Service Report
Table Major Assumptions of Outsourced Customer Care Service Report
Figure Market Size Estimated Method
Figure Major Forecasting Factors
Figure Outsourced Customer Care Service Picture
Table Outsourced Customer Care Service Classification
Table Outsourced Customer Care Service Applications
Table Drivers of Outsourced Customer Care Service Market
Table Restraints of Outsourced Customer Care Service Market
Table Opportunities of Outsourced Customer Care Service Market
Table Threats of Outsourced Customer Care Service Market
Table Covid-19 Impact For Outsourced Customer Care Service Market
Table Raw Materials Suppliers
Table Different Production Methods of Outsourced Customer Care Service
Table Cost Structure Analysis of Outsourced Customer Care Service
Table Key End Users
Table Latest News of Outsourced Customer Care Service Market
Table Merger and Acquisition
Table Planned/Future Project of Outsourced Customer Care Service Market
Table Policy of Outsourced Customer Care Service Market
Table 2018-2028 North America Outsourced Customer Care Service Market Size
Figure 2018-2028 North America Outsourced Customer Care Service Market Size and CAGR
Table 2018-2028 North America Outsourced Customer Care Service Market Size by Application
Table 2018-2023 North America Outsourced Customer Care Service Key Players Revenue
Table 2018-2023 North America Outsourced Customer Care Service Key Players Market Share
Table 2018-2028 North America Outsourced Customer Care Service Market Size by Type
Table 2018-2028 United States Outsourced Customer Care Service Market Size
Table 2018-2028 Canada Outsourced Customer Care Service Market Size
Table 2018-2028 Mexico Outsourced Customer Care Service Market Size
Table 2018-2028 South America Outsourced Customer Care Service Market Size
Figure 2018-2028 South America Outsourced Customer Care Service Market Size and CAGR
Table 2018-2028 South America Outsourced Customer Care Service Market Size by Application
Table 2018-2023 South America Outsourced Customer Care Service Key Players Revenue
Table 2018-2023 South America Outsourced Customer Care Service Key Players Market Share
Table 2018-2028 South America Outsourced Customer Care Service Market Size by Type
Table 2018-2028 Brazil Outsourced Customer Care Service Market Size
Table 2018-2028 Argentina Outsourced Customer Care Service Market Size
Table 2018-2028 Chile Outsourced Customer Care Service Market Size
Table 2018-2028 Peru Outsourced Customer Care Service Market Size
Table 2018-2028 Asia & Pacific Outsourced Customer Care Service Market Size
Figure 2018-2028 Asia & Pacific Outsourced Customer Care Service Market Size and CAGR
Table 2018-2028 Asia & Pacific Outsourced Customer Care Service Market Size by Application
Table 2018-2023 Asia & Pacific Outsourced Customer Care Service Key Players Revenue
Table 2018-2023 Asia & Pacific Outsourced Customer Care Service Key Players Market Share
Table 2018-2028 Asia & Pacific Outsourced Customer Care Service Market Size by Type
Table 2018-2028 China Outsourced Customer Care Service Market Size
Table 2018-2028 India Outsourced Customer Care Service Market Size
Table 2018-2028 Japan Outsourced Customer Care Service Market Size
Table 2018-2028 South Korea Outsourced Customer Care Service Market Size
Table 2018-2028 Southeast Asia Outsourced Customer Care Service Market Size
Table 2018-2028 Australia Outsourced Customer Care Service Market Size
Table 2018-2028 Europe Outsourced Customer Care Service Market Size
Figure 2018-2028 Europe Outsourced Customer Care Service Market Size and CAGR
Table 2018-2028 Europe Outsourced Customer Care Service Market Size by Application
Table 2018-2023 Europe Outsourced Customer Care Service Key Players Revenue
Table 2018-2023 Europe Outsourced Customer Care Service Key Players Market Share
Table 2018-2028 Europe Outsourced Customer Care Service Market Size by Type
Table 2018-2028 Germany Outsourced Customer Care Service Market Size
Table 2018-2028 France Outsourced Customer Care Service Market Size
Table 2018-2028 United Kingdom Outsourced Customer Care Service Market Size
Table 2018-2028 Italy Outsourced Customer Care Service Market Size
Table 2018-2028 Spain Outsourced Customer Care Service Market Size
Table 2018-2028 Belgium Outsourced Customer Care Service Market Size
Table 2018-2028 Netherlands Outsourced Customer Care Service Market Size
Table 2018-2028 Austria Outsourced Customer Care Service Market Size
Table 2018-2028 Poland Outsourced Customer Care Service Market Size
Table 2018-2028 Russia Outsourced Customer Care Service Market Size
Table 2018-2028 MEA Outsourced Customer Care Service Market Size
Figure 2018-2028 MEA Outsourced Customer Care Service Market Size and CAGR
Table 2018-2028 MEA Outsourced Customer Care Service Market Size by Application
Table 2018-2023 MEA Outsourced Customer Care Service Key Players Revenue
Table 2018-2023 MEA Outsourced Customer Care Service Key Players Market Share
Table 2018-2028 MEA Outsourced Customer Care Service Market Size by Type
Table 2018-2028 Egypt Outsourced Customer Care Service Market Size
Table 2018-2028 Israel Outsourced Customer Care Service Market Size
Table 2018-2028 South Africa Outsourced Customer Care Service Market Size
Table 2018-2028 Gulf Cooperation Council Countries Outsourced Customer Care Service Market Size
Table 2018-2028 Turkey Outsourced Customer Care Service Market Size
Table 2018-2023 Global Outsourced Customer Care Service Market Size by Region
Table 2018-2023 Global Outsourced Customer Care Service Market Size Share by Region
Table 2018-2023 Global Outsourced Customer Care Service Market Size by Application
Table 2018-2023 Global Outsourced Customer Care Service Market Share by Application
Table 2018-2023 Global Outsourced Customer Care Service Key Vendors Revenue
Figure 2018-2023 Global Outsourced Customer Care Service Market Size and Growth Rate
Table 2018-2023 Global Outsourced Customer Care Service Key Vendors Market Share
Table 2018-2023 Global Outsourced Customer Care Service Market Size by Type
Table 2018-2023 Global Outsourced Customer Care Service Market Share by Type
Table 2023-2028 Global Outsourced Customer Care Service Market Size by Region
Table 2023-2028 Global Outsourced Customer Care Service Market Size Share by Region
Table 2023-2028 Global Outsourced Customer Care Service Market Size by Application
Table 2023-2028 Global Outsourced Customer Care Service Market Share by Application
Table 2023-2028 Global Outsourced Customer Care Service Key Vendors Revenue
Figure 2023-2028 Global Outsourced Customer Care Service Market Size and Growth Rate
Table 2023-2028 Global Outsourced Customer Care Service Key Vendors Market Share
Table 2023-2028 Global Outsourced Customer Care Service Market Size by Type
Table 2023-2028 Outsourced Customer Care Service Global Market Share by Type

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Synnex Corporation
  • TeleTech Holdings Inc.
  • Teleperformance
  • Transcom Worldwide
  • West Corporation
  • Infosys
  • SPi Global
  • StarTek Inc.
  • Expert Global Solutions
  • Accenture
  • Amdocs
  • Aegis
  • Alorica
  • Sitel

Methodology

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