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Contact Center Outsourcing Global Market Insights 2021, Analysis and Forecast to 2026, by Manufacturers, Regions, Technology, Application

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    Report

  • 103 Pages
  • August 2021
  • Region: Global
  • Prof Research
  • ID: 5405001
Description Jump to:
This report describes the global market size of Contact Center Outsourcing from 2016 to 2020 and its CAGR from 2016 to 2020, and also forecasts its market size to the end of 2026 and its CAGR from 2021 to 2026.

For the geography segment, regional supply, demand, major players, price is presented from 2016 to 2026.

This report covers the following regions:

  • North America
  • South America
  • Asia & Pacific
  • Europe
  • MEA

The key countries for each region are also included such as the United States, China, Japan, India, Korea, ASEAN, Germany, France, UK, Italy, Spain, CIS, and Brazil etc.

For the competitor segment, the report includes global key players of Contact Center Outsourcing as well as some small players.

The information for each competitor includes:

  • Company Profile
  • Business Information
  • SWOT Analysis
  • Revenue, Gross Margin and Market Share

Types Segment:

  • Email Support
  • Chat Support
  • Voice Over IP (VoIP)
  • Website Support
  • Others

Companies Covered:

  • IBM Global Services
  • CGS
  • Datamark Inc.
  • Infinit Contact
  • Five9
  • Runway
  • Invensis
  • Infinit-O
  • PSI
  • Sitel Worldwide Corporation

Base Year:

2021

Historical Data:

from 2016 to 2020

Forecast Data:

from 2021 to 2026

This product will be delivered within 1-3 business days.

Table of Contents

Chapter 1 Executive SummaryChapter 2 Abbreviation and Acronyms
Chapter 3 Preface
3.1 Research Scope
3.2 Research Sources
3.2.1 Data Sources
3.2.2 Assumptions
3.3 Research Method
4. Market Landscape
4.1 Market Overview
4.2 Classification/Types
4.3 Application/End Users
Chapter 5 Market Trend Analysis
5.1 Introduction
5.2 Drivers
5.3 Restraints
5.4 Opportunities
5.5 Threats
5.6 Covid-19 Impact
Chapter 6 Industry Chain Analysis
6.1 Upstream/Suppliers Analysis
6.2 Contact Center Outsourcing Analysis
6.2.1 Technology Analysis
6.2.2 Cost Analysis
6.2.3 Market Channel Analysis
6.3 Downstream Buyers/End Users
Chapter 7 Latest Market Dynamics
7.1 Latest News
7.2 Merger and Acquisition
7.3 Planned/Future Project
7.4 Policy Dynamics
Chapter 8 Historical and Forecast Contact Center Outsourcing Market in North America (2016-2026)
8.1 Contact Center Outsourcing Market Size
8.2 Contact Center Outsourcing Market by End Use
8.3 Competition by Players/Suppliers
8.4 Contact Center Outsourcing Market Size by Type
8.5 Key Countries Analysis
8.5.1 United States
8.5.2 Canada
8.5.3 Mexico
Chapter 9 Historical and Forecast Contact Center Outsourcing Market in South America (2016-2026)
9.1 Contact Center Outsourcing Market Size
9.2 Contact Center Outsourcing Market by End Use
9.3 Competition by Players/Suppliers
9.4 Contact Center Outsourcing Market Size by Type
9.5 Key Countries Analysis
9.5.1 Brazil
9.5.2 Argentina
9.5.3 Chile
9.5.4 Peru
Chapter 10 Historical and Forecast Contact Center Outsourcing Market in Asia & Pacific (2016-2026)
10.1 Contact Center Outsourcing Market Size
10.2 Contact Center Outsourcing Market by End Use
10.3 Competition by Players/Suppliers
10.4 Contact Center Outsourcing Market Size by Type
10.5 Key Countries Analysis
10.5.1 China
10.5.2 India
10.5.3 Japan
10.5.4 South Korea
10.5.5 Southest Asia
10.5.6 Australia
Chapter 11 Historical and Forecast Contact Center Outsourcing Market in Europe (2016-2026)
11.1 Contact Center Outsourcing Market Size
11.2 Contact Center Outsourcing Market by End Use
11.3 Competition by Players/Suppliers
11.4 Contact Center Outsourcing Market Size by Type
11.5 Key Countries Analysis
11.5.1 Germany
11.5.2 France
11.5.3 United Kingdom
11.5.4 Italy
11.5.5 Spain
11.5.6 Belgium
11.5.7 Netherlands
11.5.8 Austria
11.5.9 Poland
11.5.10 Russia
Chapter 12 Historical and Forecast Contact Center Outsourcing Market in MEA (2016-2026)
12.1 Contact Center Outsourcing Market Size
12.2 Contact Center Outsourcing Market by End Use
12.3 Competition by Players/Suppliers
12.4 Contact Center Outsourcing Market Size by Type
12.5 Key Countries Analysis
12.5.1 Egypt
12.5.2 Israel
12.5.3 South Africa
12.5.4 Gulf Cooperation Council Countries
12.5.5 Turkey
Chapter 13 Summary For Global Contact Center Outsourcing Market (2016-2021)
13.1 Contact Center Outsourcing Market Size
13.2 Contact Center Outsourcing Market by End Use
13.3 Competition by Players/Suppliers
13.4 Contact Center Outsourcing Market Size by Type
Chapter 14 Global Contact Center Outsourcing Market Forecast (2021-2026)
14.1 Contact Center Outsourcing Market Size Forecast
14.2 Contact Center Outsourcing Application Forecast
14.3 Competition by Players/Suppliers
14.4 Contact Center Outsourcing Type Forecast
Chapter 15 Analysis of Global Key Vendors
15.1 IBM Global Services
15.1.1 Company Profile
15.1.2 Main Business and Contact Center Outsourcing Information
15.1.3 SWOT Analysis of IBM Global Services
15.1.4 IBM Global Services Contact Center Outsourcing Revenue, Gross Margin and Market Share (2016-2021)
15.2 CGS
15.2.1 Company Profile
15.2.2 Main Business and Contact Center Outsourcing Information
15.2.3 SWOT Analysis of CGS
15.2.4 CGS Contact Center Outsourcing Revenue, Gross Margin and Market Share (2016-2021)
15.3 Datamark Inc.
15.3.1 Company Profile
15.3.2 Main Business and Contact Center Outsourcing Information
15.3.3 SWOT Analysis of Datamark Inc.
15.3.4 Datamark Inc. Contact Center Outsourcing Revenue, Gross Margin and Market Share (2016-2021)
15.4 Infinit Contact
15.4.1 Company Profile
15.4.2 Main Business and Contact Center Outsourcing Information
15.4.3 SWOT Analysis of Infinit Contact
15.4.4 Infinit Contact Contact Center Outsourcing Revenue, Gross Margin and Market Share (2016-2021)
15.5 Five9
15.5.1 Company Profile
15.5.2 Main Business and Contact Center Outsourcing Information
15.5.3 SWOT Analysis of Five9
15.5.4 Five9 Contact Center Outsourcing Revenue, Gross Margin and Market Share (2016-2021)
15.6 Runway
15.6.1 Company Profile
15.6.2 Main Business and Contact Center Outsourcing Information
15.6.3 SWOT Analysis of Runway
15.6.4 Runway Contact Center Outsourcing Revenue, Gross Margin and Market Share (2016-2021)
15.7 Invensis
15.7.1 Company Profile
15.7.2 Main Business and Contact Center Outsourcing Information
15.7.3 SWOT Analysis of Invensis
15.7.4 Invensis Contact Center Outsourcing Revenue, Gross Margin and Market Share (2016-2021)
15.8 Infinit-O
15.8.1 Company Profile
15.8.2 Main Business and Contact Center Outsourcing Information
15.8.3 SWOT Analysis of Infinit-O
15.8.4 Infinit-O Contact Center Outsourcing Revenue, Gross Margin and Market Share (2016-2021)
15.9 PSI
15.9.1 Company Profile
15.9.2 Main Business and Contact Center Outsourcing Information
15.9.3 SWOT Analysis of PSI
15.9.4 PSI Contact Center Outsourcing Revenue, Gross Margin and Market Share (2016-2021)
15.10 Sitel Worldwide Corporation
15.10.1 Company Profile
15.10.2 Main Business and Contact Center Outsourcing Information
15.10.3 SWOT Analysis of Sitel Worldwide Corporation
15.10.4 Sitel Worldwide Corporation Contact Center Outsourcing Revenue, Gross Margin and Market Share (2016-2021)
Tables and Figures
Table Abbreviation and Acronyms
Table Research Scope of Contact Center Outsourcing Report
Table Data Sources of Contact Center Outsourcing Report
Table Major Assumptions of Contact Center Outsourcing Report
Figure Market Size Estimated Method
Figure Major Forecasting Factors
Figure Contact Center Outsourcing Picture
Table Contact Center Outsourcing Classification
Table Contact Center Outsourcing Applications
Table Drivers of Contact Center Outsourcing Market
Table Restraints of Contact Center Outsourcing Market
Table Opportunities of Contact Center Outsourcing Market
Table Threats of Contact Center Outsourcing Market
Table Covid-19 Impact For Contact Center Outsourcing Market
Table Raw Materials Suppliers
Table Different Production Methods of Contact Center Outsourcing
Table Cost Structure Analysis of Contact Center Outsourcing
Table Key End Users
Table Latest News of Contact Center Outsourcing Market
Table Merger and Acquisition
Table Planned/Future Project of Contact Center Outsourcing Market
Table Policy of Contact Center Outsourcing Market
Table 2016-2026 North America Contact Center Outsourcing Market Size
Figure 2016-2026 North America Contact Center Outsourcing Market Size and CAGR
Table 2016-2026 North America Contact Center Outsourcing Market Size by Application
Table 2016-2021 North America Contact Center Outsourcing Key Players Revenue
Table 2016-2021 North America Contact Center Outsourcing Key Players Market Share
Table 2016-2026 North America Contact Center Outsourcing Market Size by Type
Table 2016-2026 United States Contact Center Outsourcing Market Size
Table 2016-2026 Canada Contact Center Outsourcing Market Size
Table 2016-2026 Mexico Contact Center Outsourcing Market Size
Table 2016-2026 South America Contact Center Outsourcing Market Size
Figure 2016-2026 South America Contact Center Outsourcing Market Size and CAGR
Table 2016-2026 South America Contact Center Outsourcing Market Size by Application
Table 2016-2021 South America Contact Center Outsourcing Key Players Revenue
Table 2016-2021 South America Contact Center Outsourcing Key Players Market Share
Table 2016-2026 South America Contact Center Outsourcing Market Size by Type
Table 2016-2026 Brazil Contact Center Outsourcing Market Size
Table 2016-2026 Argentina Contact Center Outsourcing Market Size
Table 2016-2026 Chile Contact Center Outsourcing Market Size
Table 2016-2026 Peru Contact Center Outsourcing Market Size
Table 2016-2026 Asia & Pacific Contact Center Outsourcing Market Size
Figure 2016-2026 Asia & Pacific Contact Center Outsourcing Market Size and CAGR
Table 2016-2026 Asia & Pacific Contact Center Outsourcing Market Size by Application
Table 2016-2021 Asia & Pacific Contact Center Outsourcing Key Players Revenue
Table 2016-2021 Asia & Pacific Contact Center Outsourcing Key Players Market Share
Table 2016-2026 Asia & Pacific Contact Center Outsourcing Market Size by Type
Table 2016-2026 China Contact Center Outsourcing Market Size
Table 2016-2026 India Contact Center Outsourcing Market Size
Table 2016-2026 Japan Contact Center Outsourcing Market Size
Table 2016-2026 South Korea Contact Center Outsourcing Market Size
Table 2016-2026 Southeast Asia Contact Center Outsourcing Market Size
Table 2016-2026 Australia Contact Center Outsourcing Market Size
Table 2016-2026 Europe Contact Center Outsourcing Market Size
Figure 2016-2026 Europe Contact Center Outsourcing Market Size and CAGR
Table 2016-2026 Europe Contact Center Outsourcing Market Size by Application
Table 2016-2021 Europe Contact Center Outsourcing Key Players Revenue
Table 2016-2021 Europe Contact Center Outsourcing Key Players Market Share
Table 2016-2026 Europe Contact Center Outsourcing Market Size by Type
Table 2016-2026 Germany Contact Center Outsourcing Market Size
Table 2016-2026 France Contact Center Outsourcing Market Size
Table 2016-2026 United Kingdom Contact Center Outsourcing Market Size
Table 2016-2026 Italy Contact Center Outsourcing Market Size
Table 2016-2026 Spain Contact Center Outsourcing Market Size
Table 2016-2026 Belgium Contact Center Outsourcing Market Size
Table 2016-2026 Netherlands Contact Center Outsourcing Market Size
Table 2016-2026 Austria Contact Center Outsourcing Market Size
Table 2016-2026 Poland Contact Center Outsourcing Market Size
Table 2016-2026 Russia Contact Center Outsourcing Market Size
Table 2016-2026 MEA Contact Center Outsourcing Market Size
Figure 2016-2026 MEA Contact Center Outsourcing Market Size and CAGR
Table 2016-2026 MEA Contact Center Outsourcing Market Size by Application
Table 2016-2021 MEA Contact Center Outsourcing Key Players Revenue
Table 2016-2021 MEA Contact Center Outsourcing Key Players Market Share
Table 2016-2026 MEA Contact Center Outsourcing Market Size by Type
Table 2016-2026 Egypt Contact Center Outsourcing Market Size
Table 2016-2026 Israel Contact Center Outsourcing Market Size
Table 2016-2026 South Africa Contact Center Outsourcing Market Size
Table 2016-2026 Gulf Cooperation Council Countries Contact Center Outsourcing Market Size
Table 2016-2026 Turkey Contact Center Outsourcing Market Size
Table 2016-2021 Global Contact Center Outsourcing Market Size by Region
Table 2016-2021 Global Contact Center Outsourcing Market Size Share by Region
Table 2016-2021 Global Contact Center Outsourcing Market Size by Application
Table 2016-2021 Global Contact Center Outsourcing Market Share by Application
Table 2016-2021 Global Contact Center Outsourcing Key Vendors Revenue
Figure 2016-2021 Global Contact Center Outsourcing Market Size and Growth Rate
Table 2016-2021 Global Contact Center Outsourcing Key Vendors Market Share
Table 2016-2021 Global Contact Center Outsourcing Market Size by Type
Table 2016-2021 Global Contact Center Outsourcing Market Share by Type
Table 2021-2026 Global Contact Center Outsourcing Market Size by Region
Table 2021-2026 Global Contact Center Outsourcing Market Size Share by Region
Table 2021-2026 Global Contact Center Outsourcing Market Size by Application
Table 2021-2026 Global Contact Center Outsourcing Market Share by Application
Table 2021-2026 Global Contact Center Outsourcing Key Vendors Revenue
Figure 2021-2026 Global Contact Center Outsourcing Market Size and Growth Rate
Table 2021-2026 Global Contact Center Outsourcing Key Vendors Market Share
Table 2021-2026 Global Contact Center Outsourcing Market Size by Type
Table 2021-2026 Contact Center Outsourcing Global Market Share by Type

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • IBM Global Services
  • CGS
  • Datamark Inc.
  • Infinit Contact
  • Five9
  • Runway
  • Invensis
  • Infinit-O
  • PSI
  • Sitel Worldwide Corporation

Methodology

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