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Unified Communication and Collaboration Market with COVID-19 Impact Analysis, by Component (Types (UCaaS, IP Telephony, and Video Conferencing Systems) and Services), Vertical, Organization Size, Deployment Mode, and Region - Global Forecast to 2026

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    Report

  • 283 Pages
  • August 2021
  • Region: Global
  • Markets and Markets
  • ID: 5414858

FEATURED COMPANIES

  • 8X8
  • Cisco
  • Logmein
  • Nec
  • Revation Systems
  • Star2Star Communications

The UCC market size is expected to grow from USD 67.4 billion in 2021 to USD 127.5 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 13.6% during the forecast period. The UCC market will continue to grow post-COVID-19 as more businesses across the globe due to increased demand of UCaaS from both large enterprises and SMEs and growing trends of mobility and BYOD and emergence of cutting edge technologies such as AI and ML.




Adoption of IP Telephony segment is noticeably increasing due to increased employee work quality

IP telephony refers to any phone system that uses an internet connection to send and receive voice data. Unlike a regular telephone that uses landlines to transmit analog signals, IP phones connect to the internet via a router and modem. Voice and data integration is possible by implementing IP phone systems on the IP data network. The management costs are reduced by having a single point of management. IP video telephony has been changing the way communications are being made, which brings the value of video to telephony and vice versa. IP video telephony can be achieved by providing interactive video over an IP network that converges voice, video, and data traffic all over a common path. IP video telephony gives choices and controls over how to communicate, what methods to communicate, and when to communicate via telephone or video and voice. By using remote access tools, IP video telephony gives choices on where to communicate, which gives employees the ability to work anywhere at any time, increasing employees work quality and efficiency plus the added flexibility of IP video telephony can offer lifestyle benefits to employees.


Growing need for professional, comprehensive UC managed services has increased as it has alleviated the workload placed on IT, all while ensuring business continuity and customer communications.

The UC managed services segment holds the largest share in the UCC market. The UC managed services are fully transparent, co-managed services for on-premises or cloud UC infrastructure, designed to improve productivity, efficiency, and customer satisfaction. The need for professional, comprehensive UC managed services has increased as it has alleviated the workload placed on IT, all while ensuring business continuity and customer communications. UC managed services offering is a fully transparent co-managed relationship where the team becomes an integral part. UC managed services are a comprehensive suite of secure industry-proven IP solutions that has been providing IP telephony to more companies than any other.


Increased need to maintain healthy communication among large set employees is driving the use of UCC solutions in Large enterprises

Large enterprises control a large number of different systems with a higher level of complexity. The market is undergoing significant technological transitions, such as collaboration with social media, real-time solutions, and the usage of mobile devices, which are favorably welcomed and highly adopted by large organizations. Affordability and high economies of scale enable organizations to leverage the benefits of UCC. Hence, the UCC market size is relatively large in large enterprises as compared to SMEs. UCC vendors help large enterprises with their special tools, such as unified messaging, conferencing, and meeting rooms, to maintain healthy communication among a large set of employees. The market share of the large enterprises segment is higher and is expected to rise at a constant pace during the forecast period.


Enterprises are choosing public cloud due to ease of operations and enhanced scalability

UC deployments for businesses that have the growing remote workforces fit well within a UCC platform deployment modes. Having UC applications centrally located in a public-facing cloud enables remote users the ability to easily access UC services from virtually anywhere in the world and without the need for remote access of the VPN software to connect to the corporate network. This streamlines UC service access and increases the chances that end users will use corporate-sanctioned UC apps, negating the potential for shadow IT. The ongoing demand is for cloud-native development, and the hybrid era will typically be transitional as UCC applications designed and created for public cloud usage will be the future. Hence, presently it is a moving target, but the use of public cloud services adds additional value by effectively outsourcing the research and development and ensuring user’s business communications to take advantage of every innovation while remaining sustainably competitive in ways never possible with former on-premises infrastructure investments.


IT and Telecom shifting business operations online to continue businesses during lockdown imposed due to COVID-19 is boosting the cloud based UCC solutions demand

The majority of telecom vendors, such as Google, Microsoft, and Zoom, are offering UCC solutions, including UCC, enterprise telephony, and telepresence, to deliver cost-effective communication platforms, reducing the company expenses and improving productivity. The rapidly increasing demand due to the high adoption of BYOD and mobile workforce strategies is driving the adoption of UCC in the IT industry. These more agile and flexible cloud-based services are delivered through scalable, cost-effective models rather than traditional, capital-intensive, and on-premises-based solutions. The telecom and IT vertical employs a considerable number of people, especially in North America and APAC, thus needs high collaboration among them to increase organizational agility and productivity. To sustain the competition and offer enhanced customer experience, the telecom industry is adopting UCC solutions, as thousands of competing providers, including telephone companies, cable companies, VoIP providers, software companies, and value-added resellers, are providing data and voice communications services to customers across the country and throughout the world.


North America to dominate the UCC market in 2021

North America is one of the most technologically advanced regions in the world. It comprises the US and Canada and accounts for the largest share of the global UCC market due to the early adoption of the by the US markets. North American enterprises are the early adopter of cutting-edge technologies such as cloud, AI, ML, and big data analytics. The region has sustainable and well-established economies, which invest increasingly in R&D activities for the development of new technologies. Along with large enterprises, the adoption of UCC by mid-sized and small enterprises has also contributed to the growth of the market in North America.


The presence of most key vendors of UCC solutions has contributed to the market growth in the region. Vendors such as Microsoft, Google, Cisco, Fuze, LogMeIn, along with several start-ups, in the region are offering UCC solutions to cater to the requirements of customers. The high adoption of mobile workforce and cloud technology is driving North American market growth. Developed countries, such as the US and Canada, are expected to hold larger market shares among other countries in the region. North America is an extremely open market for UCC. The indispensable requirement of companies to transform their traditional business operations into digital and the rapid adoption of mobile devices and cloud technology have led to the increased adoption of UCC in this region.


In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people.


The breakup of the profiles of the primary participants is as follows:

  • By Company Type: Tier I: 38%, Tier II: 26%, and Tier III: 36%
  • By Designation: C-Level: 28%, D-Level: 38%, and Others:34%
  • By Region: North America: 40%, Europe: 25%, APAC: 19%, Row: 16%

The report profiles the following key vendors:

  • Google (US)
  • Zoom (US)
  • Cisco (US)
  • Microsoft (US)
  • Avaya (US)
  • Fuze (US)
  • LogMeIn (US)
  • RingCentral (US)
  • Verizon (US)
  • BT (UK)
  • Dialpad (US)
  • Orange S.A. (France)
  • StarBlue (Ireland)
  • Windstream Intellectual Property Services (US)
  • Alcatel-Lucent Enterprise (France)

Research Coverage

The report segments the UCC market by component (types[UCaaS, IP Telephony and Video Conferencing Systems] and services), by deployment mode, by organization size, by vertical, and region. The types segment is further bifurcated into UCaSS, IP Telephony and Video Conferencing Systems. The UCaaS segment is further segmented into Telephony, Unified Messaging, Conferencing and Collaboration Platforms and Applications. The IP Telephony segment is further segmented into hardware and software. The Video Conferencing systems is further segmented into hardware and solutions. The services segment is further segmented into UC Managed Services and Professional Services. By the deployment mode, the UCC market has been segmented into on-premises, public cloud and hybrid cloud. By organizations size the UCC market is segmented into large enterprises and small and medium-sized enterprises. By verticals, the UCC market is segmented into BFSI, IT and Telecom, Retail and Consumer Goods, Healthcare, Public Sector and Utilities, Logistics and Transportation, Travel and Hospitality and other verticals. By region, the market has been segmented into North America, Europe, APAC, MEA, and Latin America.


Key Benefits of Buying the Report

The report will help the market leaders/new entrants in the UCC market with information on the closest approximations of the revenue numbers for the overall UCC market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.


Frequently Asked Questions about the Unified Communication and Collaboration Market

What is the estimated value of the Unified Communication and Collaboration Market?

The Unified Communication and Collaboration Market was estimated to be valued at $67.4 Billion in 2021.

What is the growth rate of the Unified Communication and Collaboration Market?

The growth rate of the Unified Communication and Collaboration Market is 13.6%, with an estimated value of $127.5 Billion by 2026.

What is the forecasted size of the Unified Communication and Collaboration Market?

The Unified Communication and Collaboration Market is estimated to be worth $127.5 Billion by 2026.

Who are the key companies in the Unified Communication and Collaboration Market?

Key companies in the Unified Communication and Collaboration Market include 8X8, Agora, Alcatel, Lucent Enterprise, Avaya, BT, Cisco, Dialpad and Google.

FEATURED COMPANIES

  • 8X8
  • Cisco
  • Logmein
  • Nec
  • Revation Systems
  • Star2Star Communications

1 Introduction
1.1 Introduction to COVID-19
1.2 COVID-19 Health Assessment
Figure 1 COVID-19: Global Propagation
Figure 2 COVID-19 Propagation: Select Countries
1.3 COVID-19 Economic Assessment
Figure 3 Revised Gross Domestic Product Forecasts for Select G20 Countries in 2020
1.3.1 COVID-19 Economic Impact-Scenario Assessment
Figure 4 Criteria Impacting the Global Economy
Figure 5 Scenarios in Terms of Recovery of Global Economy
1.4 Objectives of the Study
1.5 Market Definition
1.5.1 Inclusions and Exclusions
1.6 Market Scope
1.6.1 Market Segmentation
1.6.2 Regions Covered
1.6.3 Years Considered for the Study
1.7 Currency Considered
Table 1 United States Dollar Exchange Rate, 2018-2020
1.8 Stakeholders
2 Research Methodology
2.1 Research Data
Figure 6 Unified Communication and Collaboration Market: Research Design
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primary Profiles
Figure 7 Breakup of Primary Interviews: By Company Type, Designation, and Region
Table 2 Primary Respondents: Enterprise Performance Management Market
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
Figure 8 Data Triangulation
2.3 Market Size Estimation
Figure 9 Unified Communication and Collaboration Market: Top-Down and Bottom-Up Approaches
Figure 10 Market Size Estimation Methodology - Approach 1 (Supply Side): Revenue of Unified Communication and Collaboration from Vendors
Figure 11 Market Size Estimation Methodology: Bottom-Up Approach 1 (Supply Side): Collective Revenue of Unified Communication and Collaboration Vendors
Figure 12 Market Size Estimation Methodology - Approach 2 (Demand Side): Unified Communication and Collaboration Market
Figure 13 Market Size Estimation Methodology - (Supply Side): Illustration of Vendor Revenue Estimation
Figure 14 Market Size Estimation Methodology - (Supply Side): CAGR Projections from the Supply Side
Figure 15 Market Size Estimation Methodology - Approach 2 (Demand Side): Revenue Generated from Components (1/2)
2.4 Market Forecast
Table 3 Factor Analysis
2.5 Company Evaluation Matrix Methodology
Figure 16 Company Evaluation Matrix: Criteria Weightage
2.6 Startup/SME Evaluation Matrix Methodology
Figure 17 Startup/SME Evaluation Matrix: Criteria Weightage
2.7 Research Assumptions
2.8 Limitations of the Study
3 Executive Summary
Figure 18 Unified Communication and Collaboration Market: Global Snapshot
Figure 19 Top-Growing Segments in the Market
Figure 20 Types Segment to Hold a Larger Market Size During the Forecast Period
Figure 21 Ip Telephony Segment to Hold the Largest Market Size During the Forecast Period
Figure 22 Telephony Segment to Hold the Largest Market Size During the Forecast Period
Figure 23 Software Segment to Hold the Largest Market Size During the Forecast Period
Figure 24 Solutions Segment to Hold a Larger Market Size During the Forecast Period
Figure 25 Unified Communication Managed Services Segment to Hold a Larger Market Size During the Forecast Period
Figure 26 Public Cloud Segment to Hold the Largest Market Size During the Forecast Period
Figure 27 Large Enterprises Segment to Hold a Larger Market Size During the Forecast Period
Figure 28 Top Verticals in the Unified Communication and Collaboration Market,2019-2026 (USD Million)
Figure 29 North America to Hold the Largest Market Size During the Forecast Period
4 Premium Insights
4.1 Attractive Growth Opportunities in the Unified Communication and Collaboration Market
Figure 30 Drastic Demographic Change and Technological Evolution to Drive the Unified Communication and Collaboration Growth
4.2 Market, by Component (2021 Vs. 2026)
Figure 31 Types Segment to Hold a Larger Market Size During the Forecast Period in 2021
4.3 Market, by Deployment Mode (2021 Vs. 2026)
Figure 32 Public Cloud Segment to Hold the Largest Market Size During the Forecast Period in 2021
4.4 Market, by Organization Size (2021 Vs. 2026)
Figure 33 Large Enterprises Segment to Hold a Larger Market Size During the Forecast Period in 2021
4.5 Unified Communication and Collaboration Market, by Vertical (2021 Vs. 2026)
Figure 34 IT and Telecom Vertical to Hold the Largest Market Share During the Forecast Period
4.6 Market Investment Scenario
Figure 35 Asia-Pacific to Emerge as the Best Market for Investments in the Next Five Years
5 Market Overview and Industry Trends
5.1 Introduction
Figure 36 Drivers, Restraints, Opportunities, and Challenges: Unified Communication and Collaboration Market
5.1.1 Drivers
5.1.1.1 COVID-19 Pandemic Boosted the Adoption of Unified Communication and Collaboration Solutions
5.1.1.2 Increasing Demand for Ucaas from Both Large Enterprises and SMEs
5.1.1.3 Growing Trends of Mobility and BYOD
5.1.2 Restraints
5.1.2.1 Security Concerns Over Cloud-Based Deployment
5.1.2.2 Issues of Privacy and Security
5.1.2.3 Network Infrastructure Issues
5.1.3 Opportunities
5.1.3.1 5G Paving the Way for the Video Conferencing Systems Solution
5.1.3.2 Rise in Cloud Native Enterprises
5.1.3.3 Growing Adoption of IoT in Uc Will Boost the Market
5.1.4 Challenges
5.1.4.1 Internet Bandwidth and Technical Glitch Issues
5.1.4.2 Low Readiness to Move to Modern Uc
5.2 COVID-19-Driven Market Dynamics
5.2.1 Drivers and Opportunities
5.2.2 Restraints and Challenges
5.3 COVID-19 Impact
Figure 37 COVID-19 Analysis
5.3.1 Vendor Insights
5.3.2 Regional Insights
5.3.3 Vertical Insights
5.4 Case Study Analysis
5.4.1 Case Study 1: Cloud Communications Solution Deployment
5.4.2 Case Study 2: Deployed Unified System to Save Cost and Improve Employee Experience Using Mitel's Business Phone Systems
5.4.3 Case Study 3: Hubspot Deployed Zoom's Video Conferencing Solution for Efficacy
5.4.4 Case Study 4: Woodsidedeployed Cisco's Webex Solution to Ratain Best Talent
5.5 Ecosystem
Figure 38 Ecosystem Analysis: Unified Communication and Collaboration Market
5.6 Supply Chain Analysis
Figure 39 Supply Chain Analysis: Market
5.7 Pricing Analysis
5.7.1 Introduction
Figure 40 The Following Table Shows Different Prices Offered by a Few Ucc Vendors:
5.8 Patent Analysis
Figure 41 Number of Patents Published
Figure 42 Top Five Patent Owners in the United States
Table 4 Top Ten Patent Owners (United States)
Table 5 Patents Granted to Vendors in the Unified Communication and Collaboration Market:
5.9 Technology Analysis
5.9.1 Machine Learning and Artificial Intelligence
5.9.2 Facial and Voice Recognition
5.9.3 Cloud Technology
5.9.4 Internet of Things
5.10 Porter's Five Forces Model
Figure 43 Unified Communication and Collaboration: Porter's Five Forces Analysis
Table 6 Unified Communication and Collaboration Solution: Porter's Five Forces Analysis
5.10.1 Threat of New Entrants
5.10.2 Threat of Substitutes
5.10.3 Bargaining Power of Suppliers
5.10.4 Bargaining Power of Buyers
5.10.5 Intensity of Competitive Rivalry
5.11 Regulations
5.11.1 North America
5.11.2 Europe
5.11.3 Asia-Pacific
5.11.4 Middle East and Africa
5.11.5 Latin America
5.12 Trends/Disruptions Impacting Buyers
Figure 44 Market: Trends/Disruptions Impacting Buyers
6 Unified Communication and Collaboration Market, by Component
6.1 Introduction
6.1.1 Components: Market Drivers
6.1.2 Components: COVID-19 Impact
Figure 45 Services Segment to Grow at a Higher CAGR During the Forecast Period
Table 7 Market Size, by Component, 2016-2020 (USD Million)
Table 8 Market Size, by Component, 2021-2026 (USD Million)
6.2 Types
Figure 46 Ip Telephony Segment to Grow at the Highest CAGR During the Forecast Period
Table 9 Market Size, by Type, 2016-2020 (USD Million)
Table 10 Market Size, by Type, 2021-2026 (USD Million)
6.2.1 Ucaas
Figure 47 Collaboration Platform and Applications Segment to Grow at the Highest CAGR During the Forecast Period
Table 11 Unified Communication and Collaboration Market Size, by Ucaas, 2016-2020 (USD Million)
Table 12 Market Size, by Ucaas, 2021-2026 (USD Million)
Table 13 Ucaas: Market Size, by Region, 2016-2020 (USD Million)
Table 14 Ucaas: Market Size, by Region, 2021-2026 (USD Million)
6.2.1.1 Telephony
Table 15 Telephony: Market Size, by Region, 2016-2020 (USD Million)
Table 16 Telephony: Market Size, by Region, 2021-2026 (USD Million)
6.2.1.2 Unified Messaging
Table 17 Unified Messaging: Market Size, by Region, 2016-2020 (USD Million)
Table 18 Unified Messaging: Market Size, by Region, 2021-2026 (USD Million)
6.2.1.3 Conferencing
Table 19 Conferencing: Unified Communication and Collaboration Market Size, by Region, 2016-2020 (Ud Million)
Table 20 Conferencing: Market Size, by Region, 2021-2026 (USD Million)
6.2.1.4 Collaboration Platforms and Applications
Table 21 Collaboration Platform and Applications: Market Size, by Region, 2016-2020 (USD Million)
Table 22 Collaboration Platform and Applications: Market Size, by Region, 2021-2026 (USD Million)
6.2.2 Ip Telephony
Figure 48 Software Segment to Grow at a Higher CAGR During the Forecast Period
Table 23 Market Size, by Ip Telephony, 2016-2020 (USD Million)
Table 24 Unified Communication and Collaboration Market Size, by Ip Telephony, 2021-2026 (USD Million)
Table 25 Ip Telephony: Market Size, by Region, 2016-2020 (USD Million)
Table 26 Ip Telephony: Market Size, by Region, 2021-2026 (USD Million)
6.2.2.1 Hardware
Table 27 Ip Telephony, Hardware: Market Size, by Region, 2016-2020 (USD Million)
Table 28 Ip Telephony, Hardware: Market Size, by Region, 2021-2026 (USD Million)
6.2.2.2 Software
Table 29 Ip Telephony, Software: Market Size, by Region, 2016-2020 (USD Million)
Table 30 Ip Telephony, Software: Market Size, by Region, 2021-2026 (USD Million)
6.2.3 Video Conferencing Systems
Figure 49 Solutions Segment to Grow at a Higher CAGR During the Forecast Period
Table 31 Unified Communication and Collaboration Market Size, by Video Conferencing Systems, 2016-2020 (USD Million)
Table 32 Market Size, by Video Conferencing Systems, 2021-2026 (USD Million)
Table 33 Video Conferencing Systems: Market Size, by Region, 2016-2020 (USD Million)
Table 34 Video Conferencing Systems: Market Size, by Region, 2021-2026 (USD Million)
6.2.3.1 Hardware
Table 35 Video Conferencing Systems, Hardware: Market Size, by Region, 2016-2020 (USD Million)
Table 36 Video Conferencing Systems, Hardware: Market Size, by Region, 2021-2026 (USD Million)
6.2.3.2 Solutions
Table 37 Video Conferencing Systems, Solutions: Unified Communication and Collaboration Market Size, by Region, 2016-2020 (USD Million)
Table 38 Video Conferencing Systems, Solutions: Market Size, by Region, 2021-2026 (USD Million)
6.3 Services
Figure 50 Professional Services to Grow at a Higher CAGR During the Forecast Period
Table 39 Market Size, by Service, 2016-2020 (USD Million)
Table 40 Market Size, by Service, 2021-2026 (USD Million)
6.3.1 UC Managed Services
Table 41 UC Managed Services: Market Size, by Region, 2016-2020 (USD Million)
Table 42 UC Managed Services: Market Size, by Region, 2021-2026 (USD Million)
6.3.2 Professional Services
Table 43 Professional Services: Market Size, by Region, 2016-2020 (USD Million)
Table 44 Professional Services: Market Size, by Region, 2021-2026 (USD Million)
7 Unified Communication and Collaboration Market, by Deployment Mode
7.1 Introduction
7.1.1 Deployment Modes: Market Drivers
7.1.2 Deployment Modes: COVID-19 Impact
Figure 51 Hybrid Cloud Segment to Grow at the Highest CAGR During the Forecast Period
Table 45 Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 46 Market Size, by Deployment Mode, 2021-2026 (USD Million)
7.2 On-Premises
Table 47 On-Premises: Market Size, by Region, 2016-2020 (USD Million)
Table 48 On-Premises: Market Size, by Region, 2021-2026 (USD Million)
7.2.1 Public Cloud
Table 49 Public Cloud: Market Size, by Region, 2016-2020 (USD Million)
Table 50 Public Cloud: Market Size, by Region, 2021-2026 (USD Million)
7.3 Hybrid Cloud
Table 51 Hybrid Cloud: Market Size, by Region, 2016-2020 (USD Million)
Table 52 Hybrid Cloud: Market Size, by Region, 2021-2026 (USD Million)
8 Unified Communication and Collaboration Market, by Organization Size
8.1 Introduction
Figure 52 Small and Medium-Sized Enterprises Segment to Grow at a Higher CAGR During the Forecast Period
Table 53 Market Size, by Organization Size, 2016-2020 (USD Million)
Table 54 Market Size, by Organization Size, 2021-2026 (USD Million)
8.2 Large Enterprises
Table 55 Large Enterprises: Market Size, by Region, 2016-2020 (USD Million)
Table 56 Large Enterprises: Market Size, by Region, 2021-2026 (USD Million)
8.3 Small and Medium-Sized Enterprises
Table 57 Small and Medium-Sized Enterprises: Market Size, by Region, 2016-2020 (USD Million)
Table 58 Small and Medium-Sized Enterprises: Market Size, by Region, 2021-2026 (USD Million)
9 Unified Communication and Collaboration Market, by Vertical
9.1 Introduction
9.1.1 Verticals: Market Drivers
9.1.2 Verticals: COVID-19 Impact
Figure 53 IT and Telecom Vertical to Grow at the Highest CAGR During the Forecast Period
Table 59 Market Size, by Vertical, 2016-2020 (USD Million)
Table 60 Market Size, by Vertical, 2021-2026 (USD Million)
9.2 Banking, Financial Services, and Insurance
Table 61 Banking, Financial Services, and Insurance: Market Size, by Region, 2016-2020 (USD Million)
Table 62 Banking, Financial Services, and Insurance: Market Size, by Region, 2021-2026 (USD Million)
9.3 IT and Telecom
Table 63 IT and Telecom: Market Size, by Region, 2016-2020 (USD Million)
Table 64 IT and Telecom: Unified Communication and Collaboration Market Size, by Region, 2021-2026 (USD Million)
9.4 Healthcare
Table 65 Healthcare: Market Size, by Region, 2016-2020 (USD Million)
Table 66 Healthcare: Market Size, by Region, 2021-2026 (USD Million)
9.5 Retail and Consumer Goods
Table 67 Retail and Consumer Goods: Market Size, by Region, 2016-2020 (USD Million)
Table 68 Retail and Consumer Goods: Market Size, by Region, 2021-2026 (USD Million)
9.6 Public Sector and Utilities
Table 69 Public Sector and Utilities: Market Size, by Region, 2016-2020 (USD Million)
Table 70 Public Sector and Utilities: Market Size, by Region, 2021-2026 (USD Million)
9.7 Logistics and Transportation
Table 71 Logistics and Transportation: Market Size, by Region, 2016-2020 (USD Million)
Table 72 Logistics and Transportation: Market Size, by Region, 2021-2026 (USD Million)
9.8 Travel and Hospitality
Table 73 Travel and Hospitality: Unified Communication and Collaboration Market Size, by Region, 2016-2020 (USD Million)
Table 74 Travel and Hospitality: Market Size, by Region, 2021-2026 (USD Million)
9.9 Other Verticals
Table 75 Other Verticals: Market Size, by Region, 2016-2020 (USD Million)
Table 76 Other Verticals: Market Size, by Region, 2021-2026 (USD Million)
10 Geographic Analysis
10.1 Introduction
Figure 54 Asia-Pacific to Witness Significant Growth During the Forecast Period
Table 77 Unified Communication and Collaboration Market Size, by Region, 2016-2020 (USD Million)
Table 78 Market Size, by Region, 2021-2026 (USD Million)
10.2 North America
10.2.1 North America: Market Drivers
10.2.2 North America: COVID-19 Impact
Figure 55 North America: Market Snapshot
Table 79 North America: Market Size, by Component, 2016-2020 (USD Million)
Table 80 North America: Market Size, by Component, 2021-2026 (USD Million)
Table 81 North America: Market Size, by Types, 2016-2020 (USD Million)
Table 82 North America: Market Size, by Types, 2021-2026 (USD Million)
Table 83 North America: Market Size, by Ucaas, 2016-2020 (USD Million)
Table 84 North America: Market Size, by Ucaas,2021-2026 (USD Million)
Table 85 North America: Market Size, by Ip Telephony, 2016-2020 (USD Million)
Table 86 Market Size, by Ip Telephony, 2021-2026 (USD Million)
Table 87 North America: Market Size, by Video Conferencing System, 2016-2020 (USD Million)
Table 88 North America: Market Size, by Video Conferencing System, 2021-2026 (USD Million)
Table 89 North America: Market Size, by Services, 2016-2020 (USD Million)
Table 90 North America: Market Size, by Services, 2021-2026 (USD Million)
Table 91 North America: Unified Communication and Collaboration Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 92 North America: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 93 North America: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 94 North America: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 95 North America: Market Size, by Vertical, 2016-2020(USD Million)
Table 96 North America: Market Size, by Vertical, 2021-2026 (USD Million)
Table 97 North America: Market Size, by Country, 2016-2020 (USD Million)
Table 98 North America: Market Size, by Country, 2021-2026 (USD Million)
10.2.3 United States
Table 99 United States: Unified Communication and Collaboration Market Size, by Organization Size, 2016-2020 (USD Million)
Table 100 United States: Market Size, by Organization Size, 2021-2026 (USD Million)
10.2.4 Canada
Table 101 Canada: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 102 Canada: Market Size, by Organization Size, 2021-2026 (USD Million)
10.3 Europe
10.3.1 Europe: Unified Communications as a Service Market Drivers
10.3.2 Europe: COVID-19 Impact
Table 103 Europe: Market Size, by Component, 2016-2020 (USD Million)
Table 104 Europe: Unified Communication and Collaboration Market Size, by Component, 2021-2026 (USD Million)
Table 105 Europe: Market Size, by Types, 2016-2020 (USD Million)
Table 106 Europe: Market Size, by Types, 2021-2026 (USD Million)
Table 107 Europe: Market Size, by Ucaas, 2016-2020 (USD Million)
Table 108 Europe: Market Size, by Ucaas, 2021-2026 (USD Million)
Table 109 Europe: Market Size, by Ip Telephony, 2016-2020 (USD Million)
Table 110 Europe: Market Size, by Ip Telephony, 2021-2026 (USD Million)
Table 111 Europe: Market Size, by Video Conferencing System, 2016-2020 (USD Million)
Table 112 Europe: Market Size, by Video Conferencing System, 2021-2026 (USD Million)
Table 113 Europe: Market Size, by Service, 2016-2020 (USD Million)
Table 114 Europe: Market Size, by Service, 2021-2026 (USD Million)
Table 115 Europe: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 116 Europe: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 117 Europe: Unified Communication and Collaboration Market Size, by Organization Size, 2016-2020 (USD Million)
Table 118 Europe: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 119 Europe: Market Size, by Vertical, 2016-2020(USD Million)
Table 120 Europe: Market Size, by Vertical, 2021-2026 (USD Million)
Table 121 Europe: Market Size, by Country, 2016-2020 (USD Million)
Table 122 Europe: Market Size, by Country, 2021-2026 (USD Million)
10.3.3 United Kingdom
Table 123 United Kingdom: Unified Communication and Collaboration Market Size, by Organization Size, 2016-2020 (USD Million)
Table 124 United Kingdom: Market Size, by Organization Size, 2021-2026 (USD Million)
10.3.4 Germany
Table 125 Germany: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 126 Germany: Market Size, by Organization Size, 2021-2026 (USD Million)
10.3.5 France
Table 127 France: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 128 France: Market Size, by Organization Size, 2021-2026 (USD Million)
10.3.6 Rest of Europe
Table 129 Rest of Europe: Unified Communication and Collaboration Market Size, by Organization Size, 2016-2020 (USD Million)
Table 130 Rest of Europe: Market Size, by Organization Size, 2021-2026 (USD Million)
10.4 Asia-Pacific
10.4.1 Asia-Pacific: Unified Communications as a Service Market Drivers
10.4.2 Asia-Pacific: COVID-19 Impact
Figure 56 Asia-Pacific: Market Snapshot
Table 131 Asia-Pacific: Market Size, by Component, 2016-2020 (USD Million)
Table 132 Asia-Pacific: Market Size, by Component, 2021-2026 (USD Million)
Table 133 Asia-Pacific: Market Size, by Types, 2016-2020 (USD Million)
Table 134 Asia-Pacific: Market Size, by Types, 2021-2026 (USD Million)
Table 135 Asia-Pacific: Unified Communication and Collaboration Market Size, by Ucaas, 2016-2020 (USD Million)
Table 136 Asia-Pacific: Market Size, by Ucaas, 2021-2026 (USD Million)
Table 137 Asia-Pacific: Market Size, by Ip Telephony, 2016-2020 (USD Million)
Table 138 Asia-Pacific: Market Size, by Ip Telephony, 2021-2026 (USD Million)
Table 139 Asia-Pacific: Market Size, by Video Conferencing System, 2016-2020 (USD Million)
Table 140 Asia-Pacific: Market Size, by Video Conferencing System, 2021-2026 (USD Million)
Table 141 Asia-Pacific: Market Size, by Service, 2016-2020 (USD Million)
Table 142 Asia-Pacific: Market Size, by Service, 2021-2026 (USD Million)
Table 143 Asia-Pacific: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 144 Asia-Pacific: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 145 Asia-Pacific: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 146 Asia-Pacific: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 147 Asia-Pacific: Market Size, by Vertical, 2016-2020(USD Million)
Table 148 Asia-Pacific: Market Size, by Vertical, 2021-2026 (USD Million)
Table 149 Asia-Pacific: Market Size, by Country, 2016-2020 (USD Million)
Table 150 Asia-Pacific: Market Size, by Country, 2021-2026 (USD Million)
10.4.3 China
Table 151 China: Unified Communication and Collaboration Market Size, by Organization Size, 2016-2020 (USD Million)
Table 152 China: Market Size, by Organization Size, 2021-2026 (USD Million)
10.4.4 Japan
Table 153 Japan: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 154 Japan: Market Size, by Organization Size, 2021-2026 (USD Million)
10.4.5 Australia and New Zealand
Table 155 Australia and New Zealand: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 156 Australia and New Zealand: Market Size, by Organization Size, 2021-2026 (USD Million)
10.4.6 India
Table 157 India: Unified Communication and Collaboration Market Size, by Organization Size, 2016-2020 (USD Million)
Table 158 India: Market Size, by Organization Size, 2021-2026 (USD Million)
10.4.7 Rest of Asia-Pacific
Table 159 Rest of Asia-Pacific: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 160 Rest of Asia-Pacific: Market Size, by Organization Size, 2021-2026 (USD Million)
10.5 Middle East and Africa
10.5.1 Middle East and Africa: Market Drivers
10.5.2 Middle East and Africa: COVID-19 Impact
Table 161 Middle East and Africa: Market Size, by Component, 2016-2020 (USD Million)
Table 162 Middle East and Africa: Market Size, by Component, 2021-2026 (USD Million)
Table 163 Middle East and Africa: Market Size, by Types, 2016-2020 (USD Million)
Table 164 Middle East and Africa: Market Size, by Types, 2021-2026 (USD Million)
Table 165 Middle East and Africa: Market Size, by Ucaas, 2016-2020 (USD Million)
Table 166 Middle East and Africa: Market Size, by Ucaas, 2021-2026 (USD Million)
Table 167 Middle East and Africa: Market Size, by Ip Telephony, 2016-2020 (USD Million)
Table 168 Middle East and Africa: Market Size, by Ip Telephony, 2021-2026 (USD Million)
Table 169 Middle East and Africa: Unified Communication and Collaboration Market Size, by Video Conferencing System, 2016-2020 (USD Million)
Table 170 Middle East and Africa: Market Size, by Video Conferencing System, 2021-2026 (USD Million)
Table 171 Middle East and Africa: Market Size, by Service, 2016-2020 (USD Million)
Table 172 Middle East and Africa: Market Size, by Service, 2021-2026 (USD Million)
Table 173 Middle East and Africa: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 174 Middle East and Africa: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 175 Middle East and Africa: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 176 Middle East and Africa: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 177 Middle East and Africa: Market Size, by Vertical, 2016-2020(USD Million)
Table 178 Middle East and Africa: Market Size, by Vertical, 2021-2026 (USD Million)
Table 179 Middle East and Africa: Market Size, by Country, 2016-2020 (USD Million)
Table 180 Middle East and Africa: Market Size, by Country, 2021-2026 (USD Million)
10.5.3 Saudi Arabia
Table 181 Saudi Arabia: Unified Communication and Collaboration Market Size, by Organization Size, 2016-2020 (USD Million)
Table 182 Saudi Arabia: Market Size, by Organization Size, 2021-2026 (USD Million)
10.5.4 United Arab Emirates
Table 183 United Arab Emirates: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 184 United Arab Emirates: Market Size, by Organization Size, 2021-2026 (USD Million)
10.5.5 Rest of Middle East and Africa
Table 185 Rest of Middle East and Africa: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 186 Rest of Middle East and Africa: Market Size, by Organization Size, 2021-2026 (USD Million)
10.6 Latin America
10.6.1 Latin America: Unified Communication and Collaboration Market Drivers
10.6.2 Latin America: COVID-19 Impact
Table 187 Latin America: Market Size, by Component, 2016-2020 (USD Million)
Table 188 Latin America: Market Size, by Component, 2021-2026 (USD Million)
Table 189 Latin America: Market Size, by Types, 2016-2020 (USD Million)
Table 190 Latin America: Market Size, by Types, 2021-2026 (USD Million)
Table 191 Latin America: Market Size, by Ucaas, 2016-2020 (USD Million)
Table 192 Latin America: Market Size, by Ucaas, 2021-2026 (USD Million)
Table 193 Latin America: Market Size, by Ip Telephony, 2016-2020 (USD Million)
Table 194 Latin America: Market Size, by Ip Telephony, 2021-2026 (USD Million)
Table 195 Latin America: Market Size, by Video Conferencing System, 2016-2020 (USD Million)
Table 196 Latin America: Market Size, by Video Conferencing System, 2021-2026 (USD Million)
Table 197 Latin America: Market Size, by Service, 2016-2020 (USD Million)
Table 198 Latin America: Unified Communication and Collaboration Market Size, by Service, 2021-2026 (USD Million)
Table 199 Latin America: Market Size, by Deployment Mode, 2016-2020 (USD Million)
Table 200 Latin America: Market Size, by Deployment Mode, 2021-2026 (USD Million)
Table 201 Latin America: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 202 Latin America: Market Size, by Organization Size, 2021-2026 (USD Million)
Table 203 Latin America: Market Size, by Vertical, 2016-2020(USD Million)
Table 204 Latin America: Market Size, by Vertical, 2021-2026 (USD Million)
Table 205 Latin America: Market Size, by Country, 2016-2020 (USD Million)
Table 206 Latin America: Market Size, by Country, 2021-2026 (USD Million)
10.6.3 Brazil
Table 207 Brazil: Unified Communication and Collaboration Market Size, by Organization Size, 2016-2020 (USD Million)
Table 208 Brazil: Market Size, by Organization Size, 2021-2026 (USD Million)
10.6.4 Rest of Latin America
Table 209 Rest of Latin America: Market Size, by Organization Size, 2016-2020 (USD Million)
Table 210 Rest of Latin America: Market Size, by Organization Size, 2021-2026 (USD Million)
11 Competitive Landscape
11.1 Introduction
Figure 57 Market Evaluation Framework
11.2 Market Ranking
Figure 58 Market Ranking in 2020
11.3 Market Share of Top Vendors
Table 211 Unified Communication and Collaboration: Degree of Competition
Figure 59 Unified Communication and Collaboration Market: Vendor Share Analysis
11.4 Historical Revenue Analysis of Top Vendors
Figure 60 Historical Revenue Analysis
11.5 Company Evaluation Quadrant
11.5.1 Star
11.5.2 Emerging Leader
11.5.3 Pervasive
11.5.4 Participant
Figure 61 Unified Communication and Collaboration Market (Global): Company Evaluation Quadrant, 2020
Table 212 Company Solution Footprint
Table 213 Company Vertical Footprint
Table 214 Company Region Footprint
Table 215 Company Footprint
11.6 Competitive Scenario
Table 216 Market: New Launches in 2021
Table 217 Unified Communication and Collaboration Market: Deals in 2021
12 Company Profiles
Business Overview, Products Offered, Recent Developments, Analyst's View, Key Strengths/Right to Win, Strategic Choices Made, Weakness/Competitive Threats
12.1 Major Players
12.1.1 Zoom
Table 218 Zoom: Business Overview
Figure 62 Zoom: Company Snapshot
Table 219 Zoom: Products Offered
Table 220 Zoom: Unified Communication and Collaboration Market: Product Launch
Table 221 Zoom: Market: Deal
12.1.2 Cisco
Table 222 Cisco: Business Overview
Figure 63 Cisco: Company Snapshot
Table 223 Cisco: Products Offered
Table 224 Cisco: Market: Product Launch
Table 225 Cisco: Market: Deals
12.1.3 Microsoft
Table 226 Microsoft: Business Overview
Figure 64 Microsoft: Company Snapshot
Table 227 Microsoft: Products Offered
Table 228 Microsoft: Market: Product Launch
Table 229 Microsoft: Unified Communication and Collaboration Market: Deals
12.1.4 Avaya
Table 230 Avaya: Business Overview
Figure 65 Avaya: Company Snapshot
Table 231 Avaya: Products Offered
Table 232 Avaya: Market: Product Launch
Table 233 Avaya: Market: Deals
12.1.5 Google
Table 234 Google: Business Overview
Figure 66 Google: Company Snapshot
Table 235 Google: Products Offered
Table 236 Google: Market: Product Launch
12.1.6 Fuze
Table 237 Fuze: Business Overview
Table 238 Fuze: Products Offered
Table 239 Fuze: Unified Communication and Collaboration Market: Product Launch
Table 240 Fuze: Market: Deals
12.1.7 Logmein
Table 241 Logmein: Business Overview
Table 242 Logmein: Products Offered
Table 243 Logmein: Market: Product Launches
Table 244 Logmein: Market: Deals
12.1.8 Ringcentral
Table 245 Ringcentral: Business Overview
Figure 67 Ringcentral: Company Snapshot
Table 246 Ringcentral: Products Offered
Table 247 Ringcentral: Unified Communication and Collaboration Market: Product Launches
Table 248 Ringcentral: Market: Deals
12.1.9 Verizon
Table 249 Verizon: Business Overview
Figure 68 Verizon: Company Snapshot
Table 250 Verizon: Products Offered
Table 251 Verizon: Market: Product Launches
Table 252 Verizon: Market: Deals
12.1.10 BT
Table 253 BT: Business Overview
Figure 69 BT: Company Snapshot
Table 254 BT: Products Offered
Table 255 BT: Unified Communication and Collaboration Market: Product Launches
Table 256 BT: Market: Deals
12.1.11 Dialpad
12.1.12 Orange S.A.
12.1.13 Starblue
12.1.14 Windstream Intellectual Property Services
12.1.15 Alcatel-Lucent Enterprise
12.1.16 Intrado
12.1.17 Ntt Communications
12.1.18 Masergy Communications
12.1.19 Revation Systems
12.1.20 8X8
12.1.21 Vonage
12.1.22 Star2Star Communications
12.1.23 Zoho
12.1.24 Nec
12.1.25 Plantronics (Poly)
12.1.26 Mitel
12.2 Startup/SME Players
12.2.1 Starleaf
12.2.2 Votacall
12.2.3 Pexip
12.2.4 Trueconf
12.2.5 Snapsolv
12.2.6 Melp App
12.2.7 Route Mobile
12.2.8 Simpplr
12.2.9 Agora
12.2.10 Yuwee
Details on Business Overview, Products Offered, Recent Developments, Analyst's View, Key Strengths/Right to Win, Strategic Choices Made, Weakness/Competitive Threats Might Not be Captured in Case of Unlisted Companies.
13 Adjacent/Related Market
13.1 Introduction
13.1.1 Related Market
13.1.2 Limitations
13.2 Enterprise Collaboration Market
Table 257 Enterprise Collaboration Market Size, by End-user, 2017-2020 (USD Million)
Table 258 Enterprise Collaboration Market Size, by End-user, 2021-2026 (USD Million)
Table 259 IT and Telecommunications: Enterprise Collaboration Market Size, by Region, 2017-2020 (USD Million)
Table 260 IT and Telecommunications: Enterprise Collaboration Market Size, by Region, 2021-2026 (USD Million)
Table 261 Banking, Financial Services, and Insurance: Enterprise Collaboration Market Size, by Region, 2017-2020 (USD Million)
Table 262 Banking, Financial Services, and Insurance: Enterprise Collaboration Market Size, by Region, 2021-2026 (USD Million)
Table 263 Public Sector: Enterprise Collaboration Market Size, by Region, 2017-2020 (USD Million)
Table 264 Public Sector: Enterprise Collaboration Market Size, by Region, 2021-2026 (USD Million)
Table 265 Healthcare and Life Sciences: Enterprise Collaboration Market Size, by Region, 2017-2020 (USD Million)
Table 266 Healthcare and Life Sciences: Enterprise Collaboration Market Size, by Region, 2021-2026 (USD Million)
Table 267 Education: Enterprise Collaboration Market Size, by Region, 2017-2020 (USD Million)
Table 268 Education: Enterprise Collaboration Market Size, by Region, 2021-2026 (USD Million)
Table 269 Energy and Utilities: Enterprise Collaboration Market Size, by Region, 2017-2020 (USD Million)
Table 270 Energy and Utilities: Enterprise Collaboration Market Size, by Region, 2021-2026 (USD Million)
Table 271 Retail and Consumer Goods: Enterprise Collaboration Market Size, by Region, 2017-2020 (USD Million)
Table 272 Retail and Consumer Goods: Enterprise Collaboration Market Size, by Region, 2021-2026 (USD Million)
Table 273 Manufacturing: Enterprise Collaboration Market Size, by Region, 2017-2020 (USD Million)
Table 274 Manufacturing: Enterprise Collaboration Market Size, by Region, 2021-2026 (USD Million)
Table 275 Travel and Hospitality: Enterprise Collaboration Market Size, by Region, 2017-2020 (USD Million)
Table 276 Travel and Hospitality: Enterprise Collaboration Market Size, by Region, 2021-2026 (USD Million)
Table 277 Others: Enterprise Collaboration Market Size, by Region, 2017-2020 (USD Million)
Table 278 Others: Enterprise Collaboration Market Size, by Region, 2021-2026 (USD Million)
14 Appendix
14.1 Discussion Guide
14.2 Knowledge Store: Subscription Portal
14.3 Available Customizations
14.4 Related Reports
14.5 Author Details
  • 8X8
  • Agora
  • Alcatel-Lucent Enterprise
  • Avaya
  • BT
  • Cisco
  • Dialpad
  • Fuze
  • Google
  • Intrado
  • Logmein
  • Masergy Communications
  • Melp App
  • Microsoft
  • Mitel
  • Nec
  • Ntt Communications
  • Orange S.A.
  • Pexip
  • Plantronics (Poly)
  • Revation Systems
  • Ringcentral
  • Route Mobile
  • Simpplr
  • Snapsolv
  • Star2Star Communications
  • Starblue
  • Starleaf
  • Trueconf
  • Verizon
  • Vonage
  • Votacall
  • Windstream Intellectual Property Services
  • Yuwee
  • Zoho
  • Zoom

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