LAMEA Call Center AI Market By Deployment Type, By End User, By Component, By Country, Opportunity Analysis and Industry Forecast, 2021-2027

The Latin America, Middle East and Africa Call Center AI Market is expected to witness market growth of 28.9% CAGR during the forecast period (2021-2027).

Factors such as the increased demand for enhanced customer experience and response time, as well as greater data analysis capabilities, are acting as growth factors for this industry. Moreover, the higher focus of enterprises on AI technology and the increasing penetration utilization of social media platforms is expected to further propel the growth of the call center AI market. However, the call center AI market's growth is being hampered by expensive installation and training costs, as well as privacy and security concerns. 

Growing client involvement via social media platforms, as well as increased data generation via social media, Internet of Things (IoT), and advances in imaging technology, are all major growth factors for the market.

The adoption of the latest and cutting-edge technologies across various countries in LAMEA is constantly increasing. Developing countries like South Africa and Argentina are increasingly employing new technologies in multiple sectors. The integration of artificial intelligence into call centers is expected to allow various organizations to offer enhanced customer experience to their customers. These factors are propelling the growth of the call center AI market across the region.

The Brazil market dominated the LAMEA Call Center AI Market by Country 2020, and is expected to continue to be a dominant market till 2027; thereby, achieving a market value of $94 million by 2027. The Argentina market is poised to grow a CAGR of 29.6% during (2021 - 2027). Additionally, The UAE market is expected to experience a CAGR of 28.6% during (2021 - 2027).

Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on End User, the market is segmented into Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others. Based on Component, the market is segmented into Solution, Compute Platforms, and Services. Based on countries, the market is segmented into Brazil, Argentina, UAE, Saudi Arabia, South Africa, Nigeria, and Rest of LAMEA.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Reliance Industries Limited (Jio Haptik technologies limited), Artificial Solutions International AB, Conversica, Inc., Rulai, Inc., Kore.ai, Inc., Pypestream, Inc., Infosys Limited (EdgeVerve Systems), Avaamo, Inc., and NICE Ltd. (inContact, Inc.).

Scope of the Study

Market Segments Covered in the Report:

By Deployment Type

• Cloud
• On-Premise

By End User

• Telecom
• BFSI
• Travel & Hospitality
• Retail & Ecommerce
• Media & Entertainment
• Healthcare
• Others

By Component

• Solution
• Compute Platforms
• Services

By Country

• Brazil
• Argentina
• UAE
• Saudi Arabia
• South Africa
• Nigeria
• Rest of LAMEA

Key Market Players

List of Companies Profiled in the Report:

• Reliance Industries Limited (Jio Haptik technologies limited)
• Artificial Solutions International AB
• Conversica, Inc.
• Rulai, Inc.
• Kore.ai, Inc.
• Pypestream, Inc.
• Infosys Limited (EdgeVerve Systems)
• Avaamo, Inc.
• NICE Ltd. (inContact, Inc.)

Unique Offerings from the Publisher

• Exhaustive coverage
• The highest number of market tables and figures
• Subscription-based model available
• Guaranteed best price
• Assured post sales research support with 10% customization free