Europe Call Center AI Market By Deployment Type, By End User, By Component, By Country, Opportunity Analysis and Industry Forecast, 2021-2027

The Europe Call Center AI Market is expected to witness market growth of 23.3% CAGR during the forecast period (2021-2027).

One of the primary factors driving the growth of the call center AI market is the increase in data collection among various organizations. Moreover, there is a growing customer support involvement via social media platforms and the usage of artificial intelligence (AI) by businesses to provide better customer support services. The market is witnessing integration of numerous trending technologies like IoT devices, 5G, and the cost-efficiency and adaptability provided by cloud-based arrangements.

In addition, urbanization and digitalization, as well as acceptance of modern technologies, are having a beneficial impact on the call center AI industry. Moreover, improvements in AI and ML, as well as the integration of gesture recognition features into AI-based Chatbots or IVAS, provide profitable prospects for market players in the upcoming years.

British United Provident Association Limited (Bupa), a UK-based insurance company, implemented AI in its call center in July 2019. The company has launched an automated caller ID service that employs machine learning and speech recognition to authenticate caller identity, reply to customer inquiries, and learn from previous interactions. Since its inception, 85 percent of callers have preferred to use the automated option to effectively connect with agents.

The Germany market dominated the Europe Call Center AI Market by Country 2020, and is expected to continue to be a dominant market till 2027; thereby, achieving a market value of $313.5 million by 2027. The UK market is expected to witness a CAGR of 22.4% during (2021 - 2027). Additionally, The France market is anticipated to grow a CAGR of 24.2% during (2021 - 2027).

Based on Deployment Type, the market is segmented into Cloud and On-Premise. Based on End User, the market is segmented into Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others. Based on Component, the market is segmented into Solution, Compute Platforms, and Services. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Reliance Industries Limited (Jio Haptik technologies limited), Artificial Solutions International AB, Conversica, Inc., Rulai, Inc., Kore.ai, Inc., Pypestream, Inc., Infosys Limited (EdgeVerve Systems), Avaamo, Inc., and NICE Ltd. (inContact, Inc.).

Scope of the Study

Market Segments Covered in the Report:

By Deployment Type

• Cloud
• On-Premise

By End User

• Telecom
• BFSI
• Travel & Hospitality
• Retail & Ecommerce
• Media & Entertainment
• Healthcare
• Others

By Component

• Solution
• Compute Platforms
• Services

By Country

• Germany
• UK
• France
• Russia
• Spain
• Italy
• Rest of Europe

Key Market Players

List of Companies Profiled in the Report:

• Reliance Industries Limited (Jio Haptik technologies limited)
• Artificial Solutions International AB
• Conversica, Inc.
• Rulai, Inc.
• Kore.ai, Inc.
• Pypestream, Inc.
• Infosys Limited (EdgeVerve Systems)
• Avaamo, Inc.
• NICE Ltd. (inContact, Inc.)

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