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Call Centres Market Research Report by Component (Consulting & Training, Integration & Deployment, and Solutions), Deployment, Vertical, Region - Cumulative Impact of COVID-19, Russia Ukraine Conflict, and High Inflation - Global Forecast 2023-2030

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    Report

  • 258 Pages
  • January 2023
  • Region: Global
  • 360iResearch™
  • ID: 5665999
UP TO OFF until Mar 31st 2023
The Global Call Centres Market size was estimated at USD 25.37 billion in 2022, USD 27.32 billion in 2023, and is projected to grow at a CAGR of 8.17% to reach USD 47.57 billion by 2030.

Cumulative Impact of COVID-19:

COVID-19 is an unprecedented global public health emergency that affected almost every industry, and the long-term impacts are projected to reflect on the growth of various end-use industries during the forecast period. This ongoing research amplifies the research framework to ensure the inclusion of underlying COVID-19 issues and potential paths forward. The report delivers insights on COVID-19, considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The dedicated section in the report uncovers a detailed analysis of the impact of COVID-19 and its subsequent variant outbreaks on demand, supply, price, and vendor uptake and provides recommendations for sustainable outcomes. The updated study provides insights, analysis, estimations, and forecasts, considering the COVID-19 impact on the Global Call Centres Market.

Cumulative Impact of Russia-Ukraine Conflict:

The publisher continuously monitors and update reports considering unceasing political and economic uncertainty due to the Russia-Ukraine Conflict. Negative impacts are globally foreseen, especially across Eastern Europe, European Union, Eastern & Central Asia, and the United States. This contention has severely affected people’s lives and livelihoods and represents far-reaching disruptions in trade dynamics. The potential effects of ongoing war and uncertainty in Eastern Europe are expected to have an adverse impact on Ukraine and reverberate harsh long-term effects on Russia. The report uncovers the implications for demand-supply balances, pressure on pricing variants, impact on import/export and trading, and short-term recommendations to the Global Call Centres Market considering the current update on the conflict and its global responses.

Cumulative Impact of High Inflation:

The high inflation in developed economies globally has resulted in an overall price surge over the past two years. The cumulatively eroding overall purchasing power is expected to impact developing economies significantly and is considered helpful in numerous ways. The report uncovers the effect of high inflation on the long-term performance of the global economy and provides details on fiscal policies measuring and reducing its short-term impacts on demand/supply, cash flow, and currency exchange. The Global Call Centres Market report delivers the high inflation expectation considering the related impact from cost-push and demand-pull inflation.

Market Statistics:

The report provides market sizing and forecasts across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF; multiple currency support helps organization leaders to make better decisions. In this report, the years 2018 and 2021 are considered as historical years, 2022 as the base year, 2023 as the estimated year, and years from 2024 to 2030 are considered as the forecast period.

Market Segmentation & Coverage:

The report on the Global Call Centres Market identifies key attributes about the customer to define the potential market and identify different needs across the industry. Understanding the potential customer group's economies and geographies can help gain business acumen for better strategic decision-making. The market coverage across different industry verticals reveals the hidden truth about the players' strategies in different verticals and helps the organization decide target audience. This report gives you the composite view of sub-markets coupled with comprehensive industry coverage and provides you with the right way of accounting factors such as norms & regulations, culture, to make right coverage strategy for the market plan. This research report categorizes the Global Call Centres Market in order to forecast the revenues and analyze the trends in each of the following sub-markets:
  • Based on Component, the market is studied across Consulting & Training, Integration & Deployment, Solutions, and Support & Maintenance. The Solutions is is further studied across Automatic Call Distributors, Call Center Workforce Optimization, Computer Telephony Integration, Intelligent Call Routing, Intelligent Virtual Assistants, Interactive Voice Response, and Reporting & Analytics.
  • Based on Deployment, the market is studied across Cloud-Based Call Centers, Hybrid Call Centers, and On-Premise Call Centers.
  • Based on Vertical, the market is studied across BFSI, Government, Healthcare, IT & Telecom, Media & Entertainment, Retail & Consumer Goods, and Travel & Hospitality.
  • Based on Region, the market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

FPNV Positioning Matrix:

The FPNV Positioning Matrix evaluates and categorizes vendors in the Global Call Centres Market. based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) and placed into four quadrants (F: Forefront, P: Pathfinder, N: Niche, and V: Vital). The Global Call Centres Market FPNV Positioning Matrix representation/visualization further aids businesses in better decision-making and understanding the competitive landscape.

Market Share Analysis:

The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market, providing the idea of revenue generation into the overall market compared to other vendors in the space. This provides insights on vendors performance in terms of revenue generation and customer base compared to others. The Global Call Centres Market Share Analysis offers an idea of the size and competitiveness of the vendors for the base year. The outcome reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.

Competitive Scenario:

The Competitive Scenario provides an outlook analysis of the various strategies for business growth adopted by the vendors. The news in this section covers valuable insights at various stages while keeping up with the business and engaging stakeholders in the economic debate. The Global Call Centres Market Competitive Scenario represents press releases or news of the companies categorized into Merger & Acquisition, Agreement, Collaboration, & Partnership, New Product Launch & Enhancement, Investment & Funding, and Award, Recognition, & Expansion. All the news collected helps vendors understand the gaps in the marketplace and competitor’s strengths and weaknesses, providing insights to enhance products and services.

Company Usability Profiles:

The report profoundly explores the recent significant developments by the leading vendors and innovation profiles in the Global Call Centres Market, including Alliance Data Systems Inc., Alorica Inc., ATOS SE, BT PLC, Concentrix, Entel Call Center S.A., EXL Service Holding Inc., Genpact Limited, HCL BPO Services NI Ltd., IBEX Global Solutions PLC, International Business Machines Corporation, Plusoft Informatica Ltd., Sitel Group, Tata Consultancy Services Ltd., Teleperformance SE, TTEC Holdings Inc., and Wipro Ltd..

The report provides insights on the following pointers:

1. Market Penetration: Provides comprehensive information on the market offered by the key players
2. Market Development: Provides in-depth information about lucrative emerging markets and analyzes penetration across mature segments of the markets
3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
4. Market Trends: Provides comprehensive understanding of the Cumulative Impact of COVID-19, the Russia-Ukraine Conflict, and the High Inflation
5. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players
6. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

1. What is the market size and forecast of the Global Call Centres Market?
2. What are the inhibiting factors and impact of COVID-19 shaping the Global Call Centres Market during the forecast period?
3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Call Centres Market?
4. What is the competitive strategic window for opportunities in the Global Call Centres Market?
5. What are the technology trends and regulatory frameworks in the Global Call Centres Market?
6. What is the market share of the leading vendors in the Global Call Centres Market?
7. What modes and strategic moves are considered suitable for entering the Global Call Centres Market?
Frequently Asked Questions about the Global Call Centres Market

What is the estimated value of the Global Call Centres Market?

The Global Call Centres Market was estimated to be valued at $25.37 Billion in 2022.

What is the growth rate of the Global Call Centres Market?

The growth rate of the Global Call Centres Market is 8.1%, with an estimated value of $47.57 Billion by 2030.

What is the forecasted size of the Global Call Centres Market?

The Global Call Centres Market is estimated to be worth $47.57 Billion by 2030.

Who are the key companies in the Global Call Centres Market?

Key companies in the Global Call Centres Market include Alliance Data Systems Inc., Alorica Inc., ATOS SE, BT PLC, Concentrix, Entel Call Center S.A., EXL Service Holding Inc., Genpact Limited and IBEX Global Solutions PLC.

Table of Contents

1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Growing focus of companies on providing better services to the customers
5.1.1.2. The increasing use of RPA in call centers
5.1.1.3. Significant increase in the importance of self service
5.1.2. Restraints
5.1.2.1. Involvement of various complexities in the processes of call centre
5.1.3. Opportunities
5.1.3.1. Increased productivity with the introduction of artificial intelligence
5.1.3.2. Continuous reshaping of call centres due to introduction of cloud communication
5.1.4. Challenges
5.1.4.1. Call centres and the regulatory environment
5.2. Cumulative Impact of COVID-19
5.3. Cumulative Impact of Russia-Ukraine Conflict
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Threat of Substitutes
5.5.4. Threat of Substitutes
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework
5.8. Client Customization

6. Call Centres Market, by Component
6.1. Introduction
6.2. Consulting & Training
6.3. Integration & Deployment
6.4. Solutions
6.5.1. Automatic Call Distributors
6.5.2. Call Center Workforce Optimization
6.5.3. Computer Telephony Integration
6.5.4. Intelligent Call Routing
6.5.5. Intelligent Virtual Assistants
6.5.6. Interactive Voice Response
6.5.7. Reporting & Analytics
6.5. Support & Maintenance

7. Call Centres Market, by Deployment
7.1. Introduction
7.2. Cloud-Based Call Centers
7.3. Hybrid Call Centers
7.4. On-Premise Call Centers

8. Call Centres Market, by Vertical
8.1. Introduction
8.2. BFSI
8.3. Government
8.4. Healthcare
8.5. IT & Telecom
8.6. Media & Entertainment
8.7. Retail & Consumer Goods
8.8. Travel & Hospitality

9. Americas Call Centres Market
9.1. Introduction
9.2. Argentina
9.3. Brazil
9.4. Canada
9.5. Mexico
9.6. United States

10. Asia-Pacific Call Centres Market
10.1. Introduction
10.2. Australia
10.3. China
10.4. India
10.5. Indonesia
10.6. Japan
10.7. Malaysia
10.8. Philippines
10.9. Singapore
10.10. South Korea
10.11. Taiwan
10.12. Thailand
10.13. Vietnam

11. Europe, Middle East & Africa Call Centres Market
11.1. Introduction
11.2. Denmark
11.3. Egypt
11.4. Finland
11.5. France
11.6. Germany
11.7. Israel
11.8. Italy
11.9. Netherlands
11.10. Nigeria
11.11. Norway
11.12. Poland
11.13. Qatar
11.14. Russia
11.15. Saudi Arabia
11.16. South Africa
11.17. Spain
11.18. Sweden
11.19. Switzerland
11.20. Turkey
11.21. United Arab Emirates
11.22. United Kingdom

12. Competitive Landscape
12.1. FPNV Positioning Matrix
12.1.1. Quadrants
12.1.2. Business Strategy
12.1.3. Product Satisfaction
12.2. Market Ranking Analysis, By Key Player
12.3. Market Share Analysis, By Key Player
12.4. Product Portfolio Analysis, By Key Player
12.5. Competitive Scenario
12.5.1. Merger & Acquisition
12.5.2. Agreement, Collaboration, & Partnership
12.5.3. New Product Launch & Enhancement
12.5.4. Investment & Funding
12.5.5. Award, Recognition, & Expansion

13. Company Usability Profiles
13.1. Alliance Data Systems Inc.
13.2. Alorica Inc.
13.3. ATOS SE
13.4. BT PLC
13.5. Concentrix
13.6. Entel Call Center S.A.
13.7. EXL Service Holding Inc.
13.8. Genpact Limited
13.9. HCL BPO Services NI Ltd.
13.10. IBEX Global Solutions PLC
13.11. International Business Machines Corporation
13.12. Plusoft Informatica Ltd.
13.13. Sitel Group
13.14. Tata Consultancy Services Ltd.
13.15. Teleperformance SE
13.16. TTEC Holdings Inc.
13.17. Wipro Ltd.

14. Appendix
14.1. Discussion Guide
14.2. License & Pricing


List of Figures
FIGURE 1. GLOBAL CALL CENTRES MARKET: RESEARCH PROCESS
FIGURE 2. GLOBAL CALL CENTRES MARKET SIZE, 2022 VS 2030
FIGURE 3. GLOBAL CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. GLOBAL CALL CENTRES MARKET SIZE, BY REGION, 2022 VS 2030 (%)
FIGURE 5. GLOBAL CALL CENTRES MARKET SIZE, BY REGION, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 6. GLOBAL CALL CENTRES MARKET COMPETITIVE STRATEGIC WINDOW, BY REGION, 2030
FIGURE 7. GLOBAL CALL CENTRES MARKET SIZE, BY COUNTRY, 2022 VS 2030 (%)
FIGURE 8. GLOBAL CALL CENTRES MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 9. GLOBAL CALL CENTRES MARKET COMPETITIVE STRATEGIC WINDOW, BY COUNTRY, 2030
FIGURE 10. GLOBAL CALL CENTRES MARKET DYNAMICS
FIGURE 11. GLOBAL CALL CENTRES MARKET PORTER’S FIVE FORCES ANALYSIS
FIGURE 12. GLOBAL CALL CENTRES MARKET SIZE, BY COMPONENT, 2022 VS 2030 (%)
FIGURE 13. GLOBAL CALL CENTRES MARKET SIZE, BY COMPONENT, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 14. GLOBAL CALL CENTRES MARKET COMPETITIVE STRATEGIC WINDOW, BY COMPONENT, 2030
FIGURE 15. GLOBAL CALL CENTRES MARKET SIZE, BY CONSULTING & TRAINING, 2018-2030 (USD MILLION)
FIGURE 16. GLOBAL CALL CENTRES MARKET SIZE, BY INTEGRATION & DEPLOYMENT, 2018-2030 (USD MILLION)
FIGURE 17. GLOBAL CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
FIGURE 18. GLOBAL CALL CENTRES MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTORS, 2018-2030 (USD MILLION)
FIGURE 19. GLOBAL CALL CENTRES MARKET SIZE, BY CALL CENTER WORKFORCE OPTIMIZATION, 2018-2030 (USD MILLION)
FIGURE 20. GLOBAL CALL CENTRES MARKET SIZE, BY COMPUTER TELEPHONY INTEGRATION, 2018-2030 (USD MILLION)
FIGURE 21. GLOBAL CALL CENTRES MARKET SIZE, BY INTELLIGENT CALL ROUTING, 2018-2030 (USD MILLION)
FIGURE 22. GLOBAL CALL CENTRES MARKET SIZE, BY INTELLIGENT VIRTUAL ASSISTANTS, 2018-2030 (USD MILLION)
FIGURE 23. GLOBAL CALL CENTRES MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, 2018-2030 (USD MILLION)
FIGURE 24. GLOBAL CALL CENTRES MARKET SIZE, BY REPORTING & ANALYTICS, 2018-2030 (USD MILLION)
FIGURE 25. GLOBAL CALL CENTRES MARKET SIZE, BY SUPPORT & MAINTENANCE, 2018-2030 (USD MILLION)
FIGURE 26. GLOBAL CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2022 VS 2030 (%)
FIGURE 27. GLOBAL CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 28. GLOBAL CALL CENTRES MARKET COMPETITIVE STRATEGIC WINDOW, BY DEPLOYMENT, 2030
FIGURE 29. GLOBAL CALL CENTRES MARKET SIZE, BY CLOUD-BASED CALL CENTERS, 2018-2030 (USD MILLION)
FIGURE 30. GLOBAL CALL CENTRES MARKET SIZE, BY HYBRID CALL CENTERS, 2018-2030 (USD MILLION)
FIGURE 31. GLOBAL CALL CENTRES MARKET SIZE, BY ON-PREMISE CALL CENTERS, 2018-2030 (USD MILLION)
FIGURE 32. GLOBAL CALL CENTRES MARKET SIZE, BY VERTICAL, 2022 VS 2030 (%)
FIGURE 33. GLOBAL CALL CENTRES MARKET SIZE, BY VERTICAL, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 34. GLOBAL CALL CENTRES MARKET COMPETITIVE STRATEGIC WINDOW, BY VERTICAL, 2030
FIGURE 35. GLOBAL CALL CENTRES MARKET SIZE, BY BFSI, 2018-2030 (USD MILLION)
FIGURE 36. GLOBAL CALL CENTRES MARKET SIZE, BY GOVERNMENT, 2018-2030 (USD MILLION)
FIGURE 37. GLOBAL CALL CENTRES MARKET SIZE, BY HEALTHCARE, 2018-2030 (USD MILLION)
FIGURE 38. GLOBAL CALL CENTRES MARKET SIZE, BY IT & TELECOM, 2018-2030 (USD MILLION)
FIGURE 39. GLOBAL CALL CENTRES MARKET SIZE, BY MEDIA & ENTERTAINMENT, 2018-2030 (USD MILLION)
FIGURE 40. GLOBAL CALL CENTRES MARKET SIZE, BY RETAIL & CONSUMER GOODS, 2018-2030 (USD MILLION)
FIGURE 41. GLOBAL CALL CENTRES MARKET SIZE, BY TRAVEL & HOSPITALITY, 2018-2030 (USD MILLION)
FIGURE 42. AMERICAS CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 43. AMERICAS CALL CENTRES MARKET SIZE, BY COUNTRY, 2022 VS 2030 (%)
FIGURE 44. AMERICAS CALL CENTRES MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 45. AMERICAS CALL CENTRES MARKET COMPETITIVE STRATEGIC WINDOW, BY COUNTRY, 2030
FIGURE 46. ARGENTINA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 47. BRAZIL CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 48. CANADA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 49. MEXICO CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 50. UNITED STATES CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 51. UNITED STATES CALL CENTRES MARKET SIZE, BY STATE, 2022 VS 2030 (%)
FIGURE 52. UNITED STATES CALL CENTRES MARKET SIZE, BY STATE, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 53. UNITED STATES CALL CENTRES MARKET COMPETITIVE STRATEGIC WINDOW, BY STATE, 2030
FIGURE 54. ASIA-PACIFIC CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 55. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY COUNTRY, 2022 VS 2030 (%)
FIGURE 56. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 57. ASIA-PACIFIC CALL CENTRES MARKET COMPETITIVE STRATEGIC WINDOW, BY COUNTRY, 2030
FIGURE 58. AUSTRALIA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 59. CHINA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 60. INDIA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 61. INDONESIA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 62. JAPAN CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 63. MALAYSIA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 64. PHILIPPINES CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 65. SINGAPORE CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 66. SOUTH KOREA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 67. TAIWAN CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 68. THAILAND CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 69. VIETNAM CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 70. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 71. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY COUNTRY, 2022 VS 2030 (%)
FIGURE 72. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY COUNTRY, 2022 VS 2023 VS 2030 (USD MILLION)
FIGURE 73. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET COMPETITIVE STRATEGIC WINDOW, BY COUNTRY, 2030
FIGURE 74. DENMARK CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 75. EGYPT CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 76. FINLAND CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 77. FRANCE CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 78. GERMANY CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 79. ISRAEL CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 80. ITALY CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 81. NETHERLANDS CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 82. NIGERIA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 83. NORWAY CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 84. POLAND CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 85. QATAR CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 86. RUSSIA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 87. SAUDI ARABIA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 88. SOUTH AFRICA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 89. SPAIN CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 90. SWEDEN CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 91. SWITZERLAND CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 92. TURKEY CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 93. UNITED ARAB EMIRATES CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 94. UNITED KINGDOM CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 95. GLOBAL CALL CENTRES MARKET: FPNV POSITIONING MATRIX, 2022
FIGURE 96. GLOBAL CALL CENTRES MARKET SHARE, BY KEY PLAYER, 2022
FIGURE 97. GLOBAL CALL CENTRES MARKET COMPETITIVE SCENARIO, BY KEY TYPE, 2022


List of Tables
TABLE 1. GLOBAL CALL CENTRES MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2022
TABLE 3. GLOBAL CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 4. GLOBAL CALL CENTRES MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
TABLE 5. GLOBAL CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 6. GLOBAL CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 7. GLOBAL CALL CENTRES MARKET SIZE, BY CONSULTING & TRAINING, 2018-2030 (USD MILLION)
TABLE 8. GLOBAL CALL CENTRES MARKET SIZE, BY CONSULTING & TRAINING, BY REGION, 2018-2030 (USD MILLION)
TABLE 9. GLOBAL CALL CENTRES MARKET SIZE, BY CONSULTING & TRAINING, BY REGION, 2018-2030 (USD MILLION)
TABLE 10. GLOBAL CALL CENTRES MARKET SIZE, BY INTEGRATION & DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 11. GLOBAL CALL CENTRES MARKET SIZE, BY INTEGRATION & DEPLOYMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 12. GLOBAL CALL CENTRES MARKET SIZE, BY INTEGRATION & DEPLOYMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 13. GLOBAL CALL CENTRES MARKET SIZE, BY SOLUTIONS, 2018-2030 (USD MILLION)
TABLE 14. GLOBAL CALL CENTRES MARKET SIZE, BY SOLUTIONS, BY REGION, 2018-2030 (USD MILLION)
TABLE 15. GLOBAL CALL CENTRES MARKET SIZE, BY SOLUTIONS, BY REGION, 2018-2030 (USD MILLION)
TABLE 16. GLOBAL CALL CENTRES MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTORS, 2018-2030 (USD MILLION)
TABLE 17. GLOBAL CALL CENTRES MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTORS, BY REGION, 2018-2030 (USD MILLION)
TABLE 18. GLOBAL CALL CENTRES MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTORS, BY REGION, 2018-2030 (USD MILLION)
TABLE 19. GLOBAL CALL CENTRES MARKET SIZE, BY CALL CENTER WORKFORCE OPTIMIZATION, 2018-2030 (USD MILLION)
TABLE 20. GLOBAL CALL CENTRES MARKET SIZE, BY CALL CENTER WORKFORCE OPTIMIZATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 21. GLOBAL CALL CENTRES MARKET SIZE, BY CALL CENTER WORKFORCE OPTIMIZATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 22. GLOBAL CALL CENTRES MARKET SIZE, BY COMPUTER TELEPHONY INTEGRATION, 2018-2030 (USD MILLION)
TABLE 23. GLOBAL CALL CENTRES MARKET SIZE, BY COMPUTER TELEPHONY INTEGRATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 24. GLOBAL CALL CENTRES MARKET SIZE, BY COMPUTER TELEPHONY INTEGRATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 25. GLOBAL CALL CENTRES MARKET SIZE, BY INTELLIGENT CALL ROUTING, 2018-2030 (USD MILLION)
TABLE 26. GLOBAL CALL CENTRES MARKET SIZE, BY INTELLIGENT CALL ROUTING, BY REGION, 2018-2030 (USD MILLION)
TABLE 27. GLOBAL CALL CENTRES MARKET SIZE, BY INTELLIGENT CALL ROUTING, BY REGION, 2018-2030 (USD MILLION)
TABLE 28. GLOBAL CALL CENTRES MARKET SIZE, BY INTELLIGENT VIRTUAL ASSISTANTS, 2018-2030 (USD MILLION)
TABLE 29. GLOBAL CALL CENTRES MARKET SIZE, BY INTELLIGENT VIRTUAL ASSISTANTS, BY REGION, 2018-2030 (USD MILLION)
TABLE 30. GLOBAL CALL CENTRES MARKET SIZE, BY INTELLIGENT VIRTUAL ASSISTANTS, BY REGION, 2018-2030 (USD MILLION)
TABLE 31. GLOBAL CALL CENTRES MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, 2018-2030 (USD MILLION)
TABLE 32. GLOBAL CALL CENTRES MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY REGION, 2018-2030 (USD MILLION)
TABLE 33. GLOBAL CALL CENTRES MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY REGION, 2018-2030 (USD MILLION)
TABLE 34. GLOBAL CALL CENTRES MARKET SIZE, BY REPORTING & ANALYTICS, 2018-2030 (USD MILLION)
TABLE 35. GLOBAL CALL CENTRES MARKET SIZE, BY REPORTING & ANALYTICS, BY REGION, 2018-2030 (USD MILLION)
TABLE 36. GLOBAL CALL CENTRES MARKET SIZE, BY REPORTING & ANALYTICS, BY REGION, 2018-2030 (USD MILLION)
TABLE 37. GLOBAL CALL CENTRES MARKET SIZE, BY SUPPORT & MAINTENANCE, 2018-2030 (USD MILLION)
TABLE 38. GLOBAL CALL CENTRES MARKET SIZE, BY SUPPORT & MAINTENANCE, BY REGION, 2018-2030 (USD MILLION)
TABLE 39. GLOBAL CALL CENTRES MARKET SIZE, BY SUPPORT & MAINTENANCE, BY REGION, 2018-2030 (USD MILLION)
TABLE 40. GLOBAL CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 41. GLOBAL CALL CENTRES MARKET SIZE, BY CLOUD-BASED CALL CENTERS, 2018-2030 (USD MILLION)
TABLE 42. GLOBAL CALL CENTRES MARKET SIZE, BY CLOUD-BASED CALL CENTERS, BY REGION, 2018-2030 (USD MILLION)
TABLE 43. GLOBAL CALL CENTRES MARKET SIZE, BY CLOUD-BASED CALL CENTERS, BY REGION, 2018-2030 (USD MILLION)
TABLE 44. GLOBAL CALL CENTRES MARKET SIZE, BY HYBRID CALL CENTERS, 2018-2030 (USD MILLION)
TABLE 45. GLOBAL CALL CENTRES MARKET SIZE, BY HYBRID CALL CENTERS, BY REGION, 2018-2030 (USD MILLION)
TABLE 46. GLOBAL CALL CENTRES MARKET SIZE, BY HYBRID CALL CENTERS, BY REGION, 2018-2030 (USD MILLION)
TABLE 47. GLOBAL CALL CENTRES MARKET SIZE, BY ON-PREMISE CALL CENTERS, 2018-2030 (USD MILLION)
TABLE 48. GLOBAL CALL CENTRES MARKET SIZE, BY ON-PREMISE CALL CENTERS, BY REGION, 2018-2030 (USD MILLION)
TABLE 49. GLOBAL CALL CENTRES MARKET SIZE, BY ON-PREMISE CALL CENTERS, BY REGION, 2018-2030 (USD MILLION)
TABLE 50. GLOBAL CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 51. GLOBAL CALL CENTRES MARKET SIZE, BY BFSI, 2018-2030 (USD MILLION)
TABLE 52. GLOBAL CALL CENTRES MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
TABLE 53. GLOBAL CALL CENTRES MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
TABLE 54. GLOBAL CALL CENTRES MARKET SIZE, BY GOVERNMENT, 2018-2030 (USD MILLION)
TABLE 55. GLOBAL CALL CENTRES MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 56. GLOBAL CALL CENTRES MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 57. GLOBAL CALL CENTRES MARKET SIZE, BY HEALTHCARE, 2018-2030 (USD MILLION)
TABLE 58. GLOBAL CALL CENTRES MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
TABLE 59. GLOBAL CALL CENTRES MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
TABLE 60. GLOBAL CALL CENTRES MARKET SIZE, BY IT & TELECOM, 2018-2030 (USD MILLION)
TABLE 61. GLOBAL CALL CENTRES MARKET SIZE, BY IT & TELECOM, BY REGION, 2018-2030 (USD MILLION)
TABLE 62. GLOBAL CALL CENTRES MARKET SIZE, BY IT & TELECOM, BY REGION, 2018-2030 (USD MILLION)
TABLE 63. GLOBAL CALL CENTRES MARKET SIZE, BY MEDIA & ENTERTAINMENT, 2018-2030 (USD MILLION)
TABLE 64. GLOBAL CALL CENTRES MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 65. GLOBAL CALL CENTRES MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 66. GLOBAL CALL CENTRES MARKET SIZE, BY RETAIL & CONSUMER GOODS, 2018-2030 (USD MILLION)
TABLE 67. GLOBAL CALL CENTRES MARKET SIZE, BY RETAIL & CONSUMER GOODS, BY REGION, 2018-2030 (USD MILLION)
TABLE 68. GLOBAL CALL CENTRES MARKET SIZE, BY RETAIL & CONSUMER GOODS, BY REGION, 2018-2030 (USD MILLION)
TABLE 69. GLOBAL CALL CENTRES MARKET SIZE, BY TRAVEL & HOSPITALITY, 2018-2030 (USD MILLION)
TABLE 70. GLOBAL CALL CENTRES MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
TABLE 71. GLOBAL CALL CENTRES MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
TABLE 72. AMERICAS CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 73. AMERICAS CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 74. AMERICAS CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 75. AMERICAS CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 76. AMERICAS CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 77. ARGENTINA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 78. ARGENTINA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 79. ARGENTINA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 80. ARGENTINA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 81. BRAZIL CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 82. BRAZIL CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 83. BRAZIL CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 84. BRAZIL CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 85. CANADA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 86. CANADA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 87. CANADA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 88. CANADA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 89. MEXICO CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 90. MEXICO CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 91. MEXICO CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 92. MEXICO CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 93. UNITED STATES CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 94. UNITED STATES CALL CENTRES MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
TABLE 95. UNITED STATES CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 96. UNITED STATES CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 97. UNITED STATES CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 98. ASIA-PACIFIC CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 99. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 100. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 101. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 102. ASIA-PACIFIC CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 103. AUSTRALIA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 104. AUSTRALIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 105. AUSTRALIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 106. AUSTRALIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 107. CHINA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 108. CHINA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 109. CHINA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 110. CHINA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 111. INDIA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 112. INDIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 113. INDIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 114. INDIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 115. INDONESIA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 116. INDONESIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 117. INDONESIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 118. INDONESIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 119. JAPAN CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 120. JAPAN CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 121. JAPAN CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 122. JAPAN CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 123. MALAYSIA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 124. MALAYSIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 125. MALAYSIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 126. MALAYSIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 127. PHILIPPINES CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 128. PHILIPPINES CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 129. PHILIPPINES CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 130. PHILIPPINES CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 131. SINGAPORE CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 132. SINGAPORE CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 133. SINGAPORE CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 134. SINGAPORE CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 135. SOUTH KOREA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 136. SOUTH KOREA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 137. SOUTH KOREA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 138. SOUTH KOREA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 139. TAIWAN CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 140. TAIWAN CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 141. TAIWAN CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 142. TAIWAN CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 143. THAILAND CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 144. THAILAND CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 145. THAILAND CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 146. THAILAND CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 147. VIETNAM CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 148. VIETNAM CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 149. VIETNAM CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 150. VIETNAM CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 151. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 152. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 153. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 154. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 155. EUROPE, MIDDLE EAST & AFRICA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 156. DENMARK CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 157. DENMARK CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 158. DENMARK CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 159. DENMARK CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 160. EGYPT CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 161. EGYPT CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 162. EGYPT CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 163. EGYPT CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 164. FINLAND CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 165. FINLAND CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 166. FINLAND CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 167. FINLAND CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 168. FRANCE CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 169. FRANCE CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 170. FRANCE CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 171. FRANCE CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 172. GERMANY CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 173. GERMANY CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 174. GERMANY CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 175. GERMANY CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 176. ISRAEL CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 177. ISRAEL CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 178. ISRAEL CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 179. ISRAEL CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 180. ITALY CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 181. ITALY CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 182. ITALY CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 183. ITALY CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 184. NETHERLANDS CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 185. NETHERLANDS CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 186. NETHERLANDS CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 187. NETHERLANDS CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 188. NIGERIA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 189. NIGERIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 190. NIGERIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 191. NIGERIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 192. NORWAY CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 193. NORWAY CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 194. NORWAY CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 195. NORWAY CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 196. POLAND CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 197. POLAND CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 198. POLAND CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 199. POLAND CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 200. QATAR CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 201. QATAR CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 202. QATAR CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 203. QATAR CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 204. RUSSIA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 205. RUSSIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 206. RUSSIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 207. RUSSIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 208. SAUDI ARABIA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 209. SAUDI ARABIA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 210. SAUDI ARABIA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 211. SAUDI ARABIA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 212. SOUTH AFRICA CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 213. SOUTH AFRICA CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 214. SOUTH AFRICA CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 215. SOUTH AFRICA CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 216. SPAIN CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 217. SPAIN CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 218. SPAIN CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 219. SPAIN CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 220. SWEDEN CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 221. SWEDEN CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 222. SWEDEN CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 223. SWEDEN CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 224. SWITZERLAND CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 225. SWITZERLAND CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 226. SWITZERLAND CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 227. SWITZERLAND CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 228. TURKEY CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 229. TURKEY CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 230. TURKEY CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 231. TURKEY CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 232. UNITED ARAB EMIRATES CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 233. UNITED ARAB EMIRATES CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 234. UNITED ARAB EMIRATES CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 235. UNITED ARAB EMIRATES CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 236. UNITED KINGDOM CALL CENTRES MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 237. UNITED KINGDOM CALL CENTRES MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
TABLE 238. UNITED KINGDOM CALL CENTRES MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
TABLE 239. UNITED KINGDOM CALL CENTRES MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
TABLE 240. GLOBAL CALL CENTRES MARKET: FPNV POSITIONING MATRIX - SCORES, 2022
TABLE 241. GLOBAL CALL CENTRES MARKET: FPNV POSITIONING MATRIX - BUSINESS STRATEGY, 2022
TABLE 242. GLOBAL CALL CENTRES MARKET: FPNV POSITIONING MATRIX - PRODUCT SATISFACTION, 2022
TABLE 243. GLOBAL CALL CENTRES MARKET RANKING, BY KEY PLAYER, 2022
TABLE 244. GLOBAL CALL CENTRES MARKET SHARE, BY KEY PLAYER, 2022
TABLE 245. GLOBAL CALL CENTRES MARKET PRODUCT PORTFOLIO ANALYSIS, BY KEY PLAYER, 2022
TABLE 246. GLOBAL CALL CENTRES MARKET MERGER & ACQUISITION
TABLE 247. GLOBAL CALL CENTRES MARKET AGREEMENT, COLLABORATION, & PARTNERSHIP
TABLE 248. GLOBAL CALL CENTRES MARKET NEW PRODUCT LAUNCH & ENHANCEMENT
TABLE 249. GLOBAL CALL CENTRES MARKET INVESTMENT & FUNDING
TABLE 250. GLOBAL CALL CENTRES MARKET AWARD, RECOGNITION, & EXPANSION
TABLE 251. GLOBAL CALL CENTRES MARKET: LICENSE & PRICING

Companies Mentioned

  • Alliance Data Systems Inc.
  • Alorica Inc.
  • ATOS SE
  • BT PLC
  • Concentrix
  • Entel Call Center S.A.
  • EXL Service Holding Inc.
  • Genpact Limited
  • HCL BPO Services NI Ltd.
  • IBEX Global Solutions PLC
  • International Business Machines Corporation
  • Plusoft Informatica Ltd.
  • Sitel Group
  • Tata Consultancy Services Ltd.
  • Teleperformance SE
  • TTEC Holdings Inc.
  • Wipro Ltd.

Methodology

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