Chatbots: Market Forecasts, Sector Analysis & Competitor Leaderboard 2022-2026

The Chatbots research provides a comprehensive assessment of the growing market across a multiple channels; evaluating its monetisation potential in several key vertical markets, aligned with strategic recommendations and emerging opportunities for market stakeholders.

Our incisive study provides an in-depth look into market monetisation strategies for market stakeholders, including the following verticals:

• Banking & Finance
• eCommerce & Retail
• Healthcare
• Travel & Hospitality
• Media & Entertainment

This research suite includes:

• Strategy & Forecasts (PDF)
• 5-year Market Sizing & Forecast Spreadsheet (Excel)
• 12 Months' Access to harvest Online Data Platform

Key Market Statistics

Market size in 2022:

• $5.6bn

Market size in 2026:

• $46.4bn

2022 to 2026 Market Growth:

• 713%

Key Features

Future Market Outlook: An in-depth view of the market ecosystem, chatbot integration via channel analysis, exploration of key market constraints and challenges. This section also includes a deep dive evaluation into growth and monetisation strategies for key markets that will aid in future market growth. The 5 key markets considered in this chapter include:

• Banking & Finance
• eCommerce & Retail
• Healthcare
• Media & Entertainment
• Travel & Hospitality

The Competitor Leaderboard: Key player capability and capacity assessment for 15 chatbot development vendors; positioning them as either an established leader, leading challenger, or disrupter and challenger. Our Competitor Leaderboard scores these companies on their size of operations in the chatbots space, their extent and breadth of market partnerships, the sophistication of their platforms and the publisher's view on each company's innovation and future business prospects. The companies included in the publisher's Competitor Leaderboard are:

• [24]7.ai
• Aivo
• Artificial Solutions
• Chatfuel
• Conversica
• Google Dialogflow
• Gupshup
• IBM Watson
• Kasisto
• Kustomer
• LiveChat
• ManyChat
• Microsoft
• Oracle
• Pandorabots

Benchmark Industry Forecasts: 5-year forecasts are provided for total chatbot retail spend, total advertising spend over chatbots, and total market value. These forecasts were split into four deployment channels including messaging app, app-based, web-based, and RCS chatbots for 8 key global regions and 26 select countries including:

• Argentina
• Australia
• Brazil
• Canada
• China
• Columbia
• Denmark
• France
• Germany
• India
• Italy
• Japan
• Mexico
• Netherlands
• Norway
• Poland
• Portugal
• Russia
• Saudi Arabia
• Singapore
• South Africa
• South Korea
• Spain
• Sweden
• UK
• US

Key Questions Answered

• What will the chatbot market value be in 2026?
• Which vendors are leading the market for chatbot solutions in 2022?
• What are the key factors driving growth in the chatbot market?
• What are the inhibiting factors that the market is facing over the forecast period?
• Which countries represent the biggest opportunities for chatbot development tool vendors?

The latest Chatbots forecast suite includes:

Chatbots market value, including:

• Total Retail Spend
• Total Advertising Spend
• Total Market Value

Messaging app chatbots, including:

• Total Number of Messaging App Accessed
• Total Transaction Value over Messaging App

App-based chatbots, including:

• Total Number of Chatbot-enabled Apps Accessed
• Total Advertising Spend over App-based Chatbot Apps
• Total Retail Spend over App-based Chatbot Apps
• Total App-based Market Value

Web-based chatbots, including:

• Total Number of Website Visits that are Enabled
• Total Advertising Spend over Web-based
• Total Retail Spend over Web-based
• Total Web-based Market Value

RCS chatbots, including:

• Total Number of RCS-capable Subscribers Making Payments via Conversational Commerce Channels
• Total Transactions via RCS-based Conversational Commerce Channels
• Total Spend over RCS-based Conversational Commerce Channels

Geographical splits: 26 countries

Harvest: Our online data platform, harvest, contains the very latest market data and is updated throughout the year. This is a fully featured platform enabling clients to better understand key data trends and manipulate charts and tables, overlaying different forecasts within the one chart - using the comparison tool. Empower your business with our market intelligence centre, and get alerted whenever your data is updated.

Interactive Excels (IFxl): Our IFxl tool enables clients to manipulate both forecast data and charts, within an Excel environment, to test their own assumptions using the Interactive Scenario Tool and compare selected markets side by side in customised charts and tables. IFxls greatly increase a clients’ ability to both understand a particular market and to integrate their own views into the model.